I came here for replacement tires but they didn't have the right brand and it took a long time to…read morefind my fleet account in the system. They were patient and friendly though. The facility is clean and near a lot of shops and restaurants. They substituted another brand and I got what I needed.

Really disappointed with how my wife was treated here. She went in for a simple tire issue and…read moreended up being pressured at every turn. They charged her with a warranty she had already declined, after already trying to upsell her on warranties for all 4 tires and tried to sell her new wipers. All of which was on a nine‑month‑old car with 10k miles. They even rolled a tire with a small screw in it across the shop floor like it was some dramatic reveal--something they didn't do for anyone else. Meanwhile when a gentlemen sitting next to her had to have a tire plugged due to a similar issue and they didn't roll his tire in to show him. After reading other reviews, this seems to be a pattern, especially toward women. People report being told their car couldn't even be serviced unless they bought new tires, only to find out later it was just a nail that could be plugged for under $30. Some were even offered free tires afterward if they'd change their review. This isn't an honest mistake. It's a consistent upsell routine, and it's not a good look for a company this size.

Stephen and the team at Matthews Service and Repair are the real deal. A few weeks ago they handled…read morea brake job on our Suburban and did absolutely outstanding work -- thorough, fair pricing, and clear communication every step of the way. Came back today with a tire issue on my Honda Pilot and Stephen took care of me right away. This is the kind of shop that earns lifelong customers. Honest, skilled, and treats people right.

Affordable, dependable, Stephen & Giancarlo run an honest repair shop. Just look at the number of 5…read moreStar Reviews they have.

I go to Mavis for all my oil changes. They're great! I can book an appointment online. Most of the…read moretime they have appointments available next day. They're always on time when I arrive and most of the time I stay and wait as it's ready in about an hour. They do a great job and never try to sell me services I don't need.

Always in and out in a timely manner. I've been here a few times already. No disappointments. The…read morefirst time they repaired a nail in my tire for me within a few minutes. Prices are in par with every other shop around. Nice store the waiting area is always clean.

Put my new black lug nuts on for free and didn't scratch anything. I didn't ask, they offered…read more Great attitude...

Got a new set of tires and was out quick. Great service team. I came in with a cut in my tire and…read moreleft with a new set

Have a 22 elevation that needed leveling up and a realignment/balancing tire adjustment and could…read morenot be happier with the results. I honestly think it drives better now than when I drove it off the lot new.

Great prices, communication and products. I was thankful to find them after much research and…read moreconsideration to upgrade the wheels and tire on my bronco. I'll definitely recommend to friends!

Overall it's a pretty okay experience. Prices are not the best or worst, but the time you will be…read morehere is crazy. All the times I'm here is about an 1 hour and 30 minutes. Note this is for only an alignment to be done. I'm always told 30 to 45 minutes but it's always longer. Today was "slow" and yet I'm here making this message when I dropped off my car at 5:10. It's now 6:30 and it's now getting worked on from what I overheard. They do amazing work don't get me wrong but the time it takes is kinda crazy. Make sure your phone is charged if you come here is all I can say. So ready to go home...

If there was a way to rate them negative stars, I would. I arrived at 1:15pm with a flat tire on a…read moreloose rim. I brought it in and was helped by Reese. I explained to him that I had a rim and tire warranty, provided him the contract number, phone number, and my vehicle information. He said he would contact them and get it squared away. I was thrilled at this point. Fast forward to 3:45 pm, I returned to see if it was complete. It hadn't been touched. I assumed the story would be that they were busy and hadn't got to it yet or something. That was not the case. I got a story about how Reese called the warranty company and waited on hold for 30 mins, then got transferred and then put on hold for 40 more minutes and then hung up on. There was no attempt to contact me to update me to let me know. There was no attempt to try again. Just threw his hands up and gave it the ole "i tried." So, as I had called them already that morning to let them know I was going to open a claim, I knew the wait time wasn't longer than 5 minutes. So, standing in front of Reese, I called the warranty company and was immediately helped by a nice woman on the phone. I handed the phone to Reese so he could interface directly and convey the information necessary to begin working on my rim and tire. After about 10 minutes, he handed the phone back and said he was all set. I confirmed he was all set with the woman who was still pleasantly on the phone who told me, the claim was authorized and, if the rim was damaged, it was also covered. So, I looked at Reese and confirmed it back to her out loud, "the claim is authorized." To which, Reese nodded in agreement. I told him, I would return later after I picked up my kids. Fast forward again to 6:45pm. I returned to what I thought would be my completed tire/rim. It, again, hadn't been touched. I got the same story about hold and wait times. Apparently, Reese couldn't find a vendor number to charge the job to and again, threw his hands up when presented with a challenge instead of asking his coworkers or manager. I attempted to call the warranty company again, as I had done before, but they were now closed for the weekend. So, now I would need to wait until Reese, the incompetent tire technician, could contact them on MONDAY to ascertain this mysterious vendor number. I asked him why he didn't just call me, to which he replied, "I did, 3 times." I showed him the distinct lack of missed calls on my call log and he then read back the incorrect number from the computer. The fun part about this is that when he wrote it down at 1:15pm, I had corrected his incorrect transcription of my number on the paper he used to transfer the information into the system with. I verified it was correct on the paper before leaving. It happened to be the very same paper he wrote the number of the warranty company and contract number on. Now, I get to waste more of my time on Monday on a job that could have been done in 30 minute today if I had just had even a semi-competent tire technician. Do not let Reese touch your car. If he's as incompetent at working on your tires as he is at simple task like inputting information into a computer, confirming information is correct, using a phone to call people, and telling customers the truth, your car will likely catch on fire as soon as you leave.

We were in a bind tonight needing a trailer tire and Steven helped us out after shop hours. His…read morepricing has been consecutive each time we have purchased trailer tires over the past few years. Very friendly and always helpful.

S&S tire service is a great place to go. They treat you very respectfully and they look after you…read moreto let you know when your car is finished. They have always looked and served me and my family and I will always be a customer.

Same day service for an exhaust issue we had. Fairly priced, very knowledgeable, and friendly.read more

Quick, reasonable pricing and most importantly very skilled when it comes to exhaust system…read morerepairs, I say the best in Charlotte NC