Horrible place to go and limited selections. I came here looking for some luggage for a flight I'm taking to Nevada. The service here was not good. I asked someone for help, and they were not helpful at all. I was shopping around and looking at various deals but had a question regarding something specific. I ended up leaving and wasn't happy with the experience. I left and didn't come back. read more

We went to this Ross to shop for shoes and other stuff for my kids. My 7 yr old son requesting to use the bathroom. I spoke to staff and the manager of Ross. She said "no public bathroom." I explained the situation that it's my kid who needs to use the bathroom. We have been to several Ross stores and most of the time if my kids want to use the bathroom they let them. In my opinion, in every rule there's always exemption. Adult can control their bladder, but kids can't or have hard time to control their bladder. The manager suggested to use "safeway bathroom." It is not right to use safeway bathroom if we dont buy anything, and why she suggested "safeway bathroom." People shop to the store and we suppose to get comforted at list to use their bathroom even just for children. So, I left all the stuff I suppose to buy and leave Ross store everett super disappointed. read more

Let me say this: I was shopping around Everett and saw many stores in one day. Everyone elsewhere was nice to me even at this store so the whole amazing shopping spree I had today at the Everett mall was amazing but my afternoon went south because I drove to this Ross a few miles away. Everyone was nice except the young male at the fitting room area. I tried on so many outfits before he started to take over and was assisted by a nice older lady who was so nice to me as I tried 16 outfits and even though I had a limit to try at a time, she never made me feel like a thief. Sadly I just chose two dresses and when I was about to check out, I remembered one of my dresses was missing a lace which I already told the fitting lady and she said it was ok but I still needed to make sure I will find the missing piece so went back to the woman's area. As I was looking for the whole set, I found new cute dresses to try on and this time I had 6 items on me, 2 which I was already buying and 4 new ones to try. Before going inside the dressing room, this young man was "assisting us." He counted the number of dresses I had total before issuing the number which was 6. On my way out, I gave him back 3 dresses and told him I wasn't getting those. And I showed him the other 3 I had in my hand to which I added: I am getting these ones. All of the sudden, he started by being rude by treating me as if I was stealing by not only making sure I am returning the right number of outfits back as the assigned number which is normal but what NOBODY HAS EVER DONE in my forty years of life, is to ask me to hang the items I was BUYING so he can touch them and make sure I had three in my hand. It was easy to see I had three outfits in three hangers but he insisted on placing them at the rack so he can count them. He made me feel like a liar and a person not worthy of trust. I get it, but his customer service skills are terrible as nobody has ever behaved like this. After I hung the three dresses I was on my way to buy, he put his hands on those three outfits in a very odd way. It was so weird. As I walked away I noticed a weird behavior as well he was handling the ones I left being. I felt repulsed by his behavior and very disrespected by his lack of manners by touching the merchandise as if he was wiping his hands off the dresses. Why do I care to write this review? Because if you allow your employees to treat customers as thieves and be disrespectful why are you in business for? Never coming back! read more

Ross Dress for Less - Just to show I was actually at the store! - Department Stores Near Me - Everett, Washington

I like going to this Ross it has good things and find clothing there that is nice the staff are nice just like it overall find good things

Where to start don't come here at night one cashier for every 20 customers they don't stock toilet paper in there bathrooms.im just glad I had some Kleenex on me nothing's organized they blare the music.the people who work here are rude and I can see why there treated awfully by there managers.most inept Ross I've ever been to read more

Ross Dress for Less - The empty roll of toilet paper in the Ross bathroom cause nobody here does there job - Department Stores Near Me - Everett, Washington

This is the most disrespectful location. Every single time I have been in this store, the associates are rude and crabby. I work retail and it's so disappointing that not one associate welcomes the customers as they enter the store, nor do they offer help to find something. During the time I was there, I didn't hear an associate thank a customer or offer any kind of kindness. Not once did they say have a good day or evening. They even have loss prevention working for them so why are they all so damn mad!!! I'm definitely going to contact corporate because either they need new management or customer service training. Where I work you would think we should all be angry with all the theft but we are reminded to be kind to the customer because we want them back. If I could have given NO STARS, that's exactly what I would have done read more

Ross Dress for Less has great deals for brand name clothing. Large selection of beddings, cookware, homer accessories, men's & women's clothes and shoes, jewelry for men & women, bedding, showcases, garden products, art supplies, gift supplies, artwork, food staples, hats & gloves, car accessories, some automotive accessories, cat & dog goods, bathroom needs, candles, lamps, candles, sheets, pillows, kitchen accessories and much more. read more

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I gave this Ross a try again after not being here in over a year. I know why I didn't come to this one. Nothing has changed. Messy store, Nothing good. Other Ross locations have stepped their game up and I have been able to get some good stuff. Not this one. So messy! Most of the clothing racks look sad and bare. It's almost like they get all the rejects from other stores. I cant speak to the customer service just because I have not bought anything. read more

No good customer service, no helpful. Jewelry lady is piece of sht, might be thinking she is running his father's store,

If you are looking for the branded and awesome stuff without breaking the bank well this is the best place for you ROSS DRESS FOR LESS.

Ohhh my goooshhhb PSA: My girlfriend and I stopped here after work, sometime before 10pm (google says they closed at 11:30pm). I needed one item, went in and grabbed it and went to check out. Sometimes we like to look around for fun but the store was a disaster... the dressing rooms were closed, too and I always try clothes on first so there wasn't even an opportunity to increase impulse sales. There were so, so, SO many items strayed and askew and everywhere they shouldn't be - messy. It was a Monday night, too. There were 2 lady cashiers and 1 lady LP (joke). The one cashier who helped us check out complained dramatically without being prompted by anyone about the "bullsh*t new hours". She claimed she wasn't going to put anything away and she was just going to leave after closing time. She also told us that she closed the dressing rooms because "she didn't wanna deal with that sh*t". Interesting. But what was more interesting was the lady LP, clad in a security outfit, had a compact mirror she was obsessed with looking at herself in instead of doing her job. I say this because a couple walked out of the store and our cashier said outloud, but into her microphone, to talk to the LP about 7 ft from her, "they stole shoes, he has them under his jacket." But LO didn't look up from her mirror, she replied, "I didn't hear the alarm *shrug*." I even asked how she knew, she told me IN DETAIL how to remove tags and steal from Ross. Good job today, ladies. Will I be back? Nahhh... I'd rather go to Target and pay full price knowing security was actually securing the area not the cheap shotty mascara and eyeliner that makes raccoon eyes on their face lol Ross: wyd..?? read more

Living in Seattle, I can honestly say there are many differences between this location and the ones I usually go to. First, this store is the appropriate size and things are spread out nicely. Second, I was there on a Saturday. In Seattle, this means that irresponsible shoppers will have scattered shoes all over the aisles, strewn clothes everywhere, and allowed their children to leave the toy section in shambles. Not the case at this store which totally blew my mind. Shoes were on the racks (weird), clothes were organized (no way), and the toys were arranged decently (unbelievable). Third, the fitting rooms were moving efficiently and the person staffing it was smiling and actually helpful. At other stores, they seem less happy to be there. The prices are what I would expect. The customer service wasn't stellar but it wasn't bad. Overall, not a bad choice for a Ross store. read more

Not only was the attendant at the dressing room extremely rude and short with me, the dressing rooms themselves don't even have locks. I checked 3 different rooms and none of them locked. I will NEVER return to this Ross because of the attendant being so horrible to me, especially as a paying customer. Wish I could call a manager to report the employee but judging by the quality of the store, I doubt it would do anything. read more

You guys not having your fitting rooms open and available is very annoying how hard is it for you guys just to go in there and wipe down everything and spray some disinfectant like somebody can be back there working doing that! read more

I love Ross but my experience from last night kinda changed my mind. Sunday after 6pm I shop at Everett store and find out that their system is down so only payment you can do is cash which I never use. I tried to put my full cart($80) on hold till next day but was told "no, till end of day only" why not,your system won't be fixed on Sunday anyway, what is the big deal to keep items on hold for 24 hours??? Next morning I came back and can't find anything I tried to get night before. I'm so upset read more

I use to work at a ross this store is always packed and as of September 2017 their customer service is amazing the fastest I've ever been through a line keep up the great work ...one critique I could say is please carry more kids clothes.. read more

I love Ross, I went to the Everett Store today around 4pm. There was a woman cashier helping with a return and a man cashier who just finished up with his customer, he looked up, I'm pretty sure he saw me, there was no one behind me and he tells the other cashier he would be back. NOT help me but make wait until the other cashier was done with he return. Really? Poor customer service- which to be honest with Ross is not uncommon. read more

Love the store,but the cashiers are just awful! They need customer service training.Angie,is always nice n professional. Somebody, please help these poor cashiers to learn how to say"hello","have a nice day"anything, but their sour attitude. Otherwise, kool store! read more

This Ross has a pretty good selection of clothing and home decor items. However it was quite dirty and felt run down. It would have been a more pleasant experience if it was more organized as well. But, I found some good deals on clearance so that was nice. read more

Good prices and a lot to choose from. They have the cutest cups and containers. There is also all kinds of things from shoes, makeup, clothes, work out stuff, etc nice place to shop. read more

This is the worst customer service I have seen. The heavy set woman behind the counter does a real good job of making you feel like your business is not welcome here...really, since when do women of this stature get the nerve to act like you "dont belong" here?? Simple customer service of "hi, how are you..how can I help you" would go along way. Somewhere along the road, she didnt learn that! read more

Stopped in at this Ross on Saturday, August 30th. Big waste of my time. Store looked as if an atomic bomb had gone off. Could not even navigate through the aisles of destruction. Hard pressed to find even one shoe on a rack where it belonged. Had driven all the way from Auburn, so I fought me way through the war zone. Found a belt for my husband and a jacket for myself in less than five minutes. Could not wait to get out the door. Had a return to take care of. Waited in the appropriate line. When I was called to the checkout counter, register #2 associate #684168 I was informed in a very snotty manner, that I was only allowed two transactions(wanted to purchase my husbands belt separately) I moved in close to the associate, looked her in the eye and said, "Oh, so you DON"T want my money?" Snotty associate then replies, "well, I'll allow it this once." The best maintained and managed Ross store I have been to, the Puyallup/South Hill location. Kudos to whomever manages it!!!! South Center/Tukwilla, Kent/East Hill ,/ Burien, Federal Way and Everett are all poorly run and maintained. I can go into any T.J. Maxx or Marshalls and they are light years better than any of these Ross's. Why is it that Ross's corporate people cannot or will not turn these stores around. Perhaps if they brought in better quality merchandise. Kept the stores well maintained..,.,....MAYBE they would attract a higher level customer base. People who keep their children in line, respect others and don't leave chaos and destruction behind. Just sayin'.... read more

I was in your store earlier and was really disappointed with what I saw. It first started when I wanted to try a shirt on, I went to the dressing room and your associate said nothing and only handed me my number card. It was then I noticed where her attention was which was on a man shopping in the store close by. I am assuming based on this man's appearance she was assuming he was stealing or planning to steal. After trying on my item and returning to the store I noticed the Loss Prevention man watching this man as well, which I understand is his job. As I continued shopping I noticed yet another associate, an additional loss prevention and the MOD were standing staring at his man, following him and watching him like a hawk. Keep in mind, he was truly just looking through clothes. And who are you to judge him by his clothes! My hard-working husband comes home from working construction looking grungier than this guy! This is what I think is wrong with this situation: 1. Your very unfriendly fitting room associate was SO busy judging this man on his outward appearance she had no time to say anything to me 2. Your two loss prevention associates where SO busy judging this man on his outward appearance that they missed the fact that a small alarm was going off in the store, someone who might have ACTUALLY been stealing. 3. The store associate was SO busy judging this man on his outward appearance there were only 2 registers open and the line was very backed up. 4. Your MOD was SO busy judging this man on his outward appearance he had no idea his store, at that moment, was being so poorly run, paying customers like me, were leaving. 5. You had FIVE employees watching, following and I would say harassing this man because you ASSUMED he had no money to pay. I understand Loss prevention keeping an eye on him. But FIVE associates, really? Nothing better to do?? Have some human compassion! All of you were SO determined to catch this man stealing (If he even was), it was very disappointing and just plain sad. read more

Very pleased with the manager on duty November 20th 2014. I had items for 45 days for my store on ebay that didn't sell and their policy is 30 days for returns. The manager gave me over $300 cash and made an exception to having to give me a voucher. I spend at least $1000 a month at a few Ross's so I really appreciated it!! read more