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    Best Buy

    2.3 (86 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 months ago

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    Jvc mini
    Latasha B.

    Very helpful kind staff I was able to get some open box jvc earbuds for whatttttt $19 yessss

    This item rang up for $199.99

    This store shows incorrect pricing and is unwilling to work with the consumer. If you don't want to grab and item and expect a $100 jump in price when you get to the register, I do not recommend shopping here. The manager is less then willing to right their wrong and doesn't care about you as a customer. If I were you I'd shop at another best buy or on Amazon! They then tell you to call corporate which refuses to help as they say they don't control stores. Terrible company with 0 rules on their mistakes!

    My experience today at the Manchester Bestbuy was terrible. They engaged in a classic bait and switch pricing scheme. We intended to purchase an item that was listed for $27.99. The item was in the Television section of the store on a spindle that had a tag attached that said $27.99. There were at least five additional items on the spindle of the same make and model. As we went to cash out at the front of the store the same item was on another spindle with the same listed price of $27.99 at the checkout counter. The spindle located near the checkout counter also had several of the items on the spindle listed for the same price. However, when the salesperson rang up the item it came out to $34.99, $37.21 with tax. Due to the fact that we intended to purchase the item for the listed $27.99 and that we again observed the same item at the checkout in the front of the store with the same listed price of $27.99. We assumed that it must have been a mistake by the salesperson when he scanned the item and it returned a different price. The salesperson stated that was the scanned price. We then proceeded to show the salesperson the item on the spindle at the checkout counter with the listed $27.99 price. The salesperson observed the item in question with the listed $27.99 price, but stated that he could not do anything about as it scanned at $34.99. We asked to speak to a manager about this discrepancy in pricing. The manager arrived and identified himself as Edwin. I asked for his last name for clarification so that if needed I could identify the person whom I had spoken to about this issue. The manager who identified himself as Edwin stated that he could not give out his last name. We showed Edwin the item that we had intended to purchase and the location at the checkout counter where the item was listed for $27.99. We also stated to him that it was listed for $27.99 in the Television section of the store where we had initially found the item. Store manager Edwin proceeded to tell us that if we wanted the item, we had to pay whatever it scanned at. We explained to Store manager Edwin that the price wasn't the issue, but the deceptive pricing was the issue. By now several other customers had gathered had begun to make my wife and I feel uncomfortable. We explained that it was not our fault that the item was listed for $27.99 in two separate locations within the store and that they should honor the price that the item was listed for. Store manager Edwin emphatically stated that he did not have to honor anything and that the price was whatever the item scanned at. Due to the fact that several other customers had gathered, and it appeared that Store manager Edwin was implying that we were complaining over a mere $10.00 difference we begin to feel a sense of uneasiness with the circumstances. We stated to Store Manager Edwin that it was not about the money but the principle, that this is a classic bait and switch scheme. We had already paid for the item that rang up for $37.21 but demanded a refund if Store manager Edwin did not want to honor the $27.99 that was on the price tags in two separate locations in the store. Store manager Edwin stated that he would not honor the $27.99 that was on the tags. I will never shop at this Best Buy in Manchester CT. Store # 484 if this is going to be their store practice. I have purchased several large screen televisions from this store in the past but would recommend that no one make any purchases going forward without carefully checking the pricing. Steven A. Very dissatisfied customer over $10.00

    Need a TV, no other place to look
    Bob B.

    Big box but small feel electronics store help. The GM Lynn has been around since I've been coming to this location (15 years). Kevin was awesome for putting on a screen protector.

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    1 year ago

    they said they had switch 2 when I called and they didn't they said that the people on the phone just say whatever they want

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    The absolute worst customer service. You are left on hold for 10 minutes when you call before anyone picks up.

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    Page 1 of 3

    Ask the Community - Best Buy

    Review Highlights - Best Buy

    Being totally clueless about where anything of that nature would be found, asked a cashier, got an immediate response pointing out wherected to look.

    Mentioned in 2 reviews

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    The Home Depot

    The Home Depot

    2.4
    (40 reviews)
    0.9 mi
    $$

    First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

    Incompetent overnight team. The turnover is too high to have people who reliably pack your skids as…read moreyou would expect them. Delivery is turning into a real problem. They call you with an automated call, which is supppse to give you half an hour to be on site, and then they might come as quickly as 10 instead and will insist the customer handle it and push to let them drop the skid somewhere undesirable... and when they say curbside, they mean "Bottom of the driveway" and if you aren't here fast enough too bad, enjoy hand bombing stuff an extra time in 90 degree weather. The staff is vigilante, ready to defend the errors that their drivers or staff make. They will try to make you feel like you don't know there policy and procedures well enough, even when you have been going to them for years. Not only will you still be super mad by the time the conversation is over, but nothing will be rectified and they will keep making mistakes and putting the blame on the customer.

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    Best Buy - appliances - Updated June 2026

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