I shop here frequently because they have good prices and good inventory. I had a positive experience buying a new dryer. I do wish they could give a more specific delivery time window, but their delivery crew is great. They don't carry any extra parts on the delivery truck, so you have to be careful to order the exact parts you need to connect everything together. The store is well organized, and I can usually find whatever I need. The staff is generally helpful and knowledgeable. read more

Went to this Best Buy yesterday and asked for someone to help me purchase a new laptop. Waited 17 minutes and no one ever came to assist. They had a very poor selection (not many) as I looked and the place was filthy. The laptops were so dusty I didn't even want to touch them. read more

Went to local Best Buy to purchase an item immediately rather than waiting for Amazon. Upon getting into the store, the security gentleman told me which isle the Oura rings were and said that someone would be with me soon. After standing there for a few - nobody came. Went to the register for assistance and the two employees were too busy pushing an older gentleman into buying a cell phone. Went to another register - where an unoccupied employee was and he instructed me to go to a different register in the front of the store for assistance. After watching all the employees shuffling around amongst themselves and ignoring my presence - I left and ordered my item from Amazon. I cordially suggested to the security guard that it is bad policy to let a guest wait for so long. I'm disappointed. read more

The overall service in this store is very bad. Almost always you have to wait longer for service than other stores. My greatest complaint is with their geek squad. They are never timely. You can make an appointment and they act like they don't care. They are very slow and don't keep you posted on the status of your order like they pledge to do. They really act a bit snotty, at least the people at the counter do. This is my second year paying for their membership, all I can say is so far it's proven to be a bad investment for two reasons: you lose valuable time waiting for best buy to respond to your order and you're out good money for an absolutely poor service. read more

I used to work at a Best Buy long ago, so the first thing that stood out was when I brought in a laptop I bought at this Best Buy for service, the Geek Squad member (didn't get his name) made comments that made it sound like I made a bad choice in purchasing a PC. Not the joking "Linux is better" vibe I hear in tech, but more of a Mac supremacist "I don't want to deal with a PC" vibe. He and whoever he did the car salesman talk-to-my-manager trick with didn't witness the issue I had and assumed it was a software issue not covered by the protection plan, basically claiming, without any actual diagnostics, that Windows, then the Windows installs were all corrupted. Then tried to charge $100 for a future attempt to try to install Windows in another way, which my issue has prevented 5 times today doing it myself. Apparently, this type of "customer service" is not uncommon here. Don't go here if you need Windows for work or just prefer it. You'll be made to feel bad about it. They will also try to get out of letting you use your protection plan by calling it a software issue before any diagnostics are done. read more

Their customer service is unbelievably bad. You absolutely cannot ever call the store or speak with anyone who works in the store. I bought a printer that did not have the power cord in the box and it took me almost an hour of talking to people all over the world to tell me they couldn't get me a power cord. Really really bad service read more

Purchased what I thought were 4 garage door keypads. Photo online showed a keypad and box at pickup said electronic garage door keypad on it. Kept in boxes for a few months because there was a delay with my garage door order. Opened the first box and there was no keypad. Took them back and asked to return them and have the refund credited to my credit card since the photos and box were quite misleading. The associate and manager said that the only option was to purchase a $50 membership and get store credit. I asked for a one time exception because I felt that this was not the usual return situation and they refused. I won't be taking chances buying things at best buy in the future, rather pay more and know that error will be resolved. read more

AVOID IF POSSIBLE!!! If you do have to go avoid the staff. They are disrespectful and lead by trash management who agrees "great customer service" is being disrespectful to them. This store could definitely use some new/better leadership and direction on how to treat their customers. read more

I bought a range oven from them, and had it delivered and installed. Days later my house still smelled like gas. I called their customer service line to have someone look at it, and the lady told me to call my gas company to have them turn off my gas until their team could get there 2 WEEKS LATER. She said that was the earliest appointment and I was just going to have to deal with it (almost all my appliances and heat are gas, so excuse me?) Giving it a 2 star because the sales reps were cool and got my delivery date relatively quickly. I could understand if a burner wasn't working, but a gas leak? What an absolutely insane phone call. read more

NEVER buy anything from this place. I recently bought a laptop and the next day the price dropped $50. I immediately contacted them for a price match and was told I would get $54.04 back, I never did. I was on the chat this morning for over an hour before calling them and was told there was no documentation. That's not my fault, I know what I was promised. I will never but anything from them again. I will cancel my card with them and slaughter them on social media! read more

I'm not one to ever really leave reviews but I felt this was needed and very necessary. I went in to have my pc built by them and got helped at the front desk by Austin and Chris and want to say they both went above and beyond helping me out with explaining everything that was included in with my pc and what they're going to be installing into my pc. Austin was very helpful and explained to me what I should do when it comes to upgrading things in the near future for my pc and I really appreciate everything both him and Chris did for me when I arrived. read more

I went in to buy a new laptop. I knew I wanted an HP, just not sure what model. I previously used a MacBook, but it was getting super slow and I just wanted an HP because I enjoy their system much better. The employee assigned to assist me asked why I wanted an HP over a Mac, then proceeded to grill me about my reasoning. When I said HP's have always been more reliable and consistent in my own experience, he then went on a laundry list as to why I'm wrong (one of which was explaining to me what aluminum was...). I told him I just really wanted an HP and wanted to get out of there as I had somewhere to be. He then showed me the computer HE just bought (I never asked!) and showed me pictures of his entire gaming set up in his apartment... I never asked, and I could not have cared less. The cherry on top - I asked if there was a option to pay in installments WITHOUT needing a credit card. He told me yes, that it was "like Afterpay". We FINALLY get to the check out counter after he belittled me for my choice of computer, man-splained aluminum to me among other things, and showed me unsolicited pictures and videos of his apartment. He has me fill out information on the screen, which I thought was a lot to give for a laptop purchase... then i see he DID sign me up for a credit card after I specifically said I didn't want one. He then got noticeably annoyed with me when I declined the new credit card. This was an experience that is still bothering me, and I wish i never had to go through that. Best Buy - STOP HIRING INCELS. read more

Ordered a product on line and went to pick it up. One guy running the register and no one for store pick up. A nice lady let me go ahead of her so I could get my purchase. I would have been there forever! I won't go back there! read more

Service from entering the door was top notch. As I went to check out so did five other customers with one checkout. Less than a minute later employees came to speed the line up. As I watch chuck and Jim interact with the others I knew I was going to be happy with my service. I bought a tv with a massive amount of knowledge and comparisons supplied to me by Chuck. For excellent service, insurmountable knowledge, and quality products this is the place even if the others have it. That's why we bought our other tv here, my xboX, our printer, and my headphones. Every experience was of high quality but Chuck and Jim blew the competition away today with their extremely fast and helpful service to every customer they service. 10 stars There something about spending money on a product and feeling on top of the world after the purchase but that really only comes with great customer service. read more

STAY AWAY! Classic bait and switch & nickel and diming tactics when it comes to installing car audio equipment. They try to hook you in by telling you to input your car year, make, model and promise free installation on the website. You buy a digital receiver with Bluetooth, Sirius Satellite Radio, rear view camera capability, steering wheel controls. Once you get there in person, all of sudden even though you bought the digital receiver online through their own BestBuy.com website, here are the following questions they want to ask once you are there for your free installation appointment: "You want satellite radio capability? You want to use your FM radio? You want to use steering wheel controls? You want to use your rear view camera? Each of these are actually options and you will have to pay for parts and labor totaling $300." After already paying $317 online for the receiver I was not planning on paying almost the exact same amount just to have a piece of hardware installed to performed as promise. Even if I wanted to complete the service, they didn't have all the necessary parts in stock. Don't pass the buck, don't wast people's time, be transparent. There is no such thing as free installation here, go somewhere else. read more

If I could give less than 1 star I would. The guy that installed my GPS system in my car broke my AC and heating system while doing it. DO NOT TAKE YOUR CAR INTO THESE PEOPLE. The guy has absolutely 0 idea what he is doing and will not take responsibility for anything. It took him TWO days to put the system in (when they said it would take 4 hours). When the AC stopped working, I took it back in and told him what happened, he said there was no way to prove it was his fault and refused to give any sort of refund. Now I have no radio system because they got rid of my old one, and the only way my AC/heat works is to take out the new one that I purchased from best buy and had them install. Down $1,500 and not even Ford could fix what this idiot messed up in my car's internal wiring. DO NOT TRUST THESE IDIOTS WITH ANYTHING OF VALUE TO YOU. THEY WILL DESTROY IT AND THEN BLAME YOU. read more

I went here in an emergency to Geek Squad North Hills when my flash drive got corrupted. They took less than 5 minutes to look at it and tell me it was unsalvageable. I ended up going to thecomputerwhiz afterwards and he was able to within an hour get almost all my data off of the corrupted flash drive. If i had listened to Geek Squad, i would have been screwed for school. I wont ever be returning to them; they can't even do a basic data recovery. read more

Drove an hour after calling Geek Squad to make sure they could do something for me before I drove down there. They said they could. So make the drive down, just for "Angela" at Geek Squad to say there was nothing she could do for me. Sounds to me like they didn't want to do their job. Do not I repeat use Geek Squad. They are terrible people. read more

I bought a tv here and I am having a rough time connecting to my surround sound and Karaoke system. I stopped in yesterday and spoke to one gentleman, explained my situation, and was of very little help. Suggested maybe I need to get another tv. I kindly replied that it would be cheaper to get a new AV receiver. Didn't seem interested in coming up with a solution or helping me look at receivers. Not even anyone at the front desk. Very disappointed with this location. read more

Their 1-year Geek Squad service plans are a RIPOFF -- Watch out! I bought a 1-year Geek Squad plan . I tried to get them to cover a repair while still under plan but close to the expiration -- they refused to schedule me for appt until after expiration but would not provide coverage even though I could drop off before. this review was changed from a 1-star to a 5-star only because Geek Squad Jonah swooped in to save the day! read more

Terrible experience geek squad should be called the clown squad for preying on the weak tried to tel me it was gonna cost $1500 ($500 deposit & $1000 service fee) to take information off of my hard drive.. it's a good thing I'm educated enough to do it myself, then you cant even get past the machine for customer service had to drive 8miles I'm done with Best Buy y'all sold me a faulty hard drive that I stored my valuable data on.. same hard drive was broke in 48hrs, I never got reimbursed and your team couldn't even help come up with a reasonable solution ..I wasted my time and money and jeopardize 2 years worth of work terrible ps: they were very friendly in person tho, I jus think they are making a name off of the word geek and they aren't geeks Ill fix my own cpu components before I go back to them ijs read more

I stopped at this location to pick up a 60 amp fuse for my 4 gauge inline AGU fuse holder for my amp that had blown out. It was a little confusing finding it as all Best Buy stores are currently remodeling and everything is in a new location. I was able to find a Kicker 60a fuse two pack for $10. I went out to put the new fuse in and realized I didn't have a wrench with me to loosen the screws to remove the blown fuse. So I went back in and ask if there were any car stereo installers working and was told to ask for Adam. I found him and asked if he had time to put my fuse in and he said sure. After about 30 minutes of work (he had to rewire and tape both ends of my fuse holder as the power wire kept coming out from both sides) I asked him what I owed him and he said "Nothing, It was just a fuse." I will be back to see Adam for all of my car stereo installation needs! read more

Pretty much each Best Buy is like the next. They have to be since they're a large corporation. The only thing I will say I feel is different about this location from any other I've been to is the fact that the employees hound you. I was in the movie section maybe 5 minutes and was asked by the same person 4 times if I needed help. Initially I thought this was great but after awhile it becomes annoying. Then another person came to ask me if I was, "looking for something particular". After awhile it becomes a burden. The store was busy so they had plenty of others to chit chat with so why me? I'm not sure if they get commission or they truly love helping but at some point Best Buy needs to teach its employees the difference between helping someone and being a nuisance. read more

Terrible experience. I purchased a Meta Quest2 for store pick up, I completed the purchase while on the phone with the sales representative at this location. The sales representative said we have three left I'll stay on the phone with you while you do the purchase, I can place your item in the order pick up location. I get to the store and they don't have anymore available. The advisor Josh was trying his best to help me. When he looked at my order he seen something wrong and tried to get Jordan the manager to help but Jordan shrugged off my situation with an annoyed look and spoke only to Josh(never acknowledged me the customer standing in front of him) if I could separately give Josh a five star review, I would. Jordan is not manager material, his communication skills are poor and he has a terrible attitude. The best thing to do would have been to help the customer locate the item at another location, Not shrug them off. read more

stopped in Best Buy NH to price a range. No Terms listed on the Sales flyer on the Samsung range. Today I checked in to purchase and price increased $150. Do you think Best Buy could have listed the sales dates on the flyer on the product? I'm a senior citizen and I made a special trip in this time of Covid to look at this product. I'm so Angry with the SHODDY Best Buy Sales tactics. read more

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I went into Best Buy to get a new Samsung 4k 65" Tv. I went in the first time to check out what was available and see what sales were running. I was conflicted with buying either the Qled or the regular led. I spoke with Avlon on the first visit who said that there was a Qled on sale. I looked at it and said that I did not think it was led that it was just 4k led. He assured me it was Qled and it was on sale as well. I decided to do a little more research at home as the sale went thru July 8th. I went back yesterday and spoke with a manager Luke who was very knowledgable and said the one i saw was regular led not Qled. Luke was very friendly and helpful and I ended up getting the regular 4k led. I got installation as well and will update the review once it is done. I would say my second experience there with luke was a 5 star experience unfortunately I do not like when I am given incorrect info like Avlon did on my first visit. I would of been very upset if I got the tv thinking it was Qled only too find out later that it was not. I give Avlon and the first visit a 2 stars as he should know about the products he is selling. overall with Luke helping me the end result was good and the final experience was good. I can't give more than 3 stars though as I can not get over the fact that on my first visit I was given incorrect information. read more

This Best Buy was quite disappointing. The service was lacking. We had to go find someone to help us because there were no workers to be found on the sales floor. The store was unorganized. The bathrooms were horrendous enough to make me never want to come here again. I do not recommend this Best Buy location. read more

I bought a tv with install went back the very next day tried to buy the exact same and gave me a price increase DONT try to call on hold forever and it's a call center and they told me would keep the price the store manager was very condescending. Cancelled and taking business elsewhere permanently! read more

Never buy from Best buy again. Customer service is horrible. No help at all. Wont allow you to cancel an order. Wont cancelled for you. Didn't give rewards that you earned. No help what so ever. I will never purchase anything again. Plus took 4 hours to get a real person to talk too. Zero star from me. read more

I went in with my fiancé he was looking for a computer that was on sale. We were greeted by a woman named Donna who said she can help with the purchace. What we didnt realize was the sale ended. It's okay that happens. But Donna was very rude about it. When he decided to get a different computer we were with another gentleman. I didnt get his name, but in the middle of the transaction Donna came over and inturrupted. Asking if we wanted any thing like the Geek Squad service. Something that was already handled. Donna at this location is very rude. I wouldnt reccomend going to her for anything. read more

I for one am not a fan of Best Buy I think that they over price their merchandise and really should think about revising their prices since they are competing with the likes of Tigerdirect.com and Amazon. The DVDS are so so so expensive. read more

It had been 15 days since I had my car in to have Tranzit Blu HF installed. This the second car that I have taken there in a couple of years to have Tranzit Blu installed. The first car was a Land Rover and the install was effortless on my part and was complete in 1.5 hours. It may be because the guy that did it really seemed to care about his job. He brought me into the shop, we got in the car and he walked me through the app and use step-by-step. Kudos! With that in mind, I took another car there for an identical installation on exactly and I mean EXACTLY the same head unit but in a Porsche Boxster. Here is where the story changes for the bad. So the guy doing the install on my car calls almost 4 hours later and tells me the car is ready. I pay for the service and they hand me the keys and the car is outside. He tells me how it works and I leave. I get in the car and surprise, it does not work. Ironically, I had sang praises about the audio installers to a woman getting an alarm when I dropped the car off. I go back in and tell the guy it's not working. He comes out with me and goes through the issue. Wow, it's not working. After he fucked with it for 10 minutes, while I sat there, it still did not work. He had me go meander around the store for 45 minutes while he worked on it longer. I came back out and it still did not work. Well now it's obviously my phone (the same phone I had with the previous system). He now suggests a new head unit. I don't want a new head unit, I like all OEM only. Then he suggested a different system that had a hard wire and I reluctantly agree. It must be my iPhone because you have a Droid and it works every time. I don't give a fuck about your Droid! This time it is not in stock! So now it has been 15 days since I had my car first in the Best Buy installation center. I stopped in a few days after first encounter and talked to the other installer and I explained why I wanted this one to work. He expressed his regret in not having time to look over it. Here is the best part of the story... I fixed it myself! It took a 3-minute phone call to iSimple and they explained that iOS 7 you had to make, seriously, 1 app alteration for it to work! ONE! So why did I have to make that 3-minute phone call? Bring back the other guy that seems to actually know how to do his job! He was awesome! Maybe these 2 yoyos can learn something. Oh and the iSimple tech support was available at the time on Saturday that I was there. Where the hell is customer service going? read more

eh, decent experience. I ordered bobbys laptop online then picked it up here. I did get a greal deal on the laptop, however it was an online deal so i cant really comment for the in-store deals.. Anyways I waited in the in-store pick up line. There were a few people in front of me then finally I was next. Two employees were helping at the area. Finally it was my turn and the girl decides to just leave! Why not just take 5 minutes to finish off the line? anyways i didnt mind. Another girl helped me but did seem a little stressed. I asked if it was busy since it was so close to Christmas.. she mentioned that it wasn't so much busy, just the store is understaffed. kudos to them for holding down the fort! read more

Placed an order online for a window ac unit. The online store had one left and I could pick it up someday-one hour pick up. I tried to call the store after I ordered it. No one can call the store directly, got a "national" operator. She had a thick accent and was difficult to hear. None of the area stores had the ac unit. I could pick one up at the store a week later. While I was on with the operator, the store still had one available on line. I was able to get one delivered 4 days later. I would never have placed the order had I known I was not able to pick it up today. Best Buy also had no direct number to call the individual stores. I Checked with my bank and sure enough my money was taken out of my account. Now I remembered why I never order from Best Buy. read more

Where can I start... The service at this store lacks consistency... Although some of the staff tried very hard to do a good job some others do a really bad job. For example today wile the overall service was good one of the employees had a very racist attitude. He was smiling until he realize that the I have a accent. Then his attitude suddenly change. I'm not coming back to that store and I'm also posting this in every social media possible. I am very disappointed with Best Buy employee racist attitude. read more

I sometimes have to go to Best Buy for various things. The other day when I went I was having trouble finding a certain cord. The assistants just sort of stood around talking to one another. Geek Squad is also something that I wouldn't go to. It's pricey and some of the rules they have are pretty unwanted. read more

I have no idea how to describe the awesome service I had from this store. My son and I were going into the store for a apple iPad pro. Within a minute of walking over towards the iPads, a rep named "Heather" helped me out. She knew her stuff, was kind, professional and friendly. After deciding to get the iPad She made assure that I was comfortable with my purchase, unlike some of the reps you see at these other stores. She was genuinely concerned about me, I really didnt feel like a dollar sign, I felt like a person at that store. Its people Like Heather that make this shopping experience worth while read more

After purchasing an Otterbox Commuter for my iPhone 6s+, I had trouble installing the screen protector. The first guy I saw helped me get the actual cover on, but told me I would need to buy a glass screen protector for $40. Defeated, I went and got my sister who helped me convince Reno to give me another screen protector from a different Otterbox. Although he could not help me actually install it, he supervised us and walked us through it. So this review is not for the actual store, because honestly, it wasn't a great experience. But Reno was incredibly helpful, understanding and patient. I love my new phone case, and I'm eternally grateful to Reno!! read more

Today mike an asst mgr turned what would have been zero stars into five by being super polite and helpful. After spending almost 30 frustrating min on hold hoping someone answer I drove to the NH BB in Pitt. Mike was returning from helping another customer and in less than 5 min my return was completed, the question I had on the product answered, and I was on my way home. read more

My daughter and I came in today to purchase a laptop and we asked for assistance and nobody helped. After twenty minutes I went over to four employees who were talking among themselves and asked for help, one told me in a minute. That minute lasted almost fifteen. We went to Staples and they treated us with respect and she bought a laptop. I will not go back there ever again. So if you are African American, may I suggest you going to Staples where they treat you with respect. read more