I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Igor was great! Turns out I needed a new ice maker. He was able to come back with the part 2 days…read morelater for installation. Good quality and value for work.

This is the revival of H.H Gregg! Everything about this…read morestore screams the now defunct store but with more furniture, less staff, and fair competition to Best Buy and other retailers who've fled the West Orlando marketplace. Since I was browsing, I may be a little bit more critical than others who are in the market for new furniture, appliances, or houseware. The place was clean, staff were nice, and seem to be having a sale.

Not a good experience. I ended up at Rooms to Go. Bought more better quality furniture for less…read more Service was terrible and the only reason I laid the buy and went to RTG is because they took over an hour to try to set up delivery even though I live less than 10 miles away. Then on the follow up call from Customer Service I literally got cursed out.

Staff was helpful and answered questions we had. We did some browsing and eventually found what we…read morewent there for. The employee overseeing the self check out was also pleasant.

Our experience with Lowe's carpet installation has been a complete nightmare from start to finish…read more We moved into our home a month ago, and because the existing carpet smells so bad we can't even have people over, we prepared by completely clearing out and disassembling all our upstairs furniture, leaving us sleeping on a mattress on the floor. Without any prior communication, they sent only a single installer for a job under 1,000 square feet--clearly a cost-cutting move to keep overhead low. Because a standard one-day job suddenly became a multi-day ordeal, it completely derailed our lives. I work from home and had already taken one day off; I couldn't just take a second day off on short notice, and with the house torn up, we had nowhere to put our dogs with zero advance warning. Because of their total lack of communication and inflexible scheduling, we had no choice but to cancel the installation. But to make matters worse, Lowe's is now trying to upcharge us with a delivery fee just to drop the carpet off so we can figure out a different solution. Shifting the financial and logistical burden onto the customer after completely failing to deliver is appalling customer service.

Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

They showed up on time, but could not diagnose my problem. I think the tech might have gotten…read morefrustrated. He tried a couple things before he gave up. He asked for service fee payment, I paid it. He didn't give any suggestions of how to move forward. He asked how hold the machine was, and walked away as I was answering, got in the truck and left. It was very odd. Machine still not working and no idea what's wrong with it.

Devon was great! Gave clear instructions on how to use the appliance after fixing! Will definitely…read morerecommend him again

My interactions with this company went poorly and I absolutely do not recommend. While writing…read morethis review I took a look at some of the other reviews for the company. A pattern quickly emerged. First, I noticed that they seem to have the inability to keep the appointments they make. Possibly promising times that are appealing to the customer but in reality, they are incapable of honoring. They absolutely require you pay a fee when booking your appointment that they oddly emphasize is not refundable for any reason. When a major appliance isn't working and a company promises you a quick repair most people blindly just pay the money. When things don't go as planned, which appears to happen in quite a few situations mentioned online, you are reminded that the fee that you paid is absolutely, positively not refundable. Second, people like an itemized bill. We would like to see exactly what we're paying for when it comes to such a significant amount. However, this company appears incapable, unwilling and on occasion outright rude in regard to requests for an itemized bill. When the technician was finished I specifically asked if I would receive an itemized copy of the bill to which he replied, "yes. It will be emailed to you". Surprise, just like the first invoice I received it was not itemized. Based on the numerous reviews that I have read regarding their invoice, I will not pursue asking for an itemized copy. It appears they have not yet ever provided anyone an itemized copy that requested it and, in some cases were downright nasty and rude. Their explanation as to why they are either unwilling or incapable of providing an itemized bill is absolute nonsense and they should be more capable of understanding why people don't believe it. They either need to start providing itemized copies of their Bill or a better excuse as to why they can't. Third, some of their representatives seem to lack a focus on basic customer service skills. A quick apology when they are delayed or a polite, consistent approach to concerns would go a long way in resolving issues. Instead, I interacted with employees that appeared completely unconcerned with their repeated delays or appointment changes. Others appear to have had a far more difficult time dealing with their rude, condescending replies that aren't doing anything but exacerbating the issue. In conclusion, the company feels incredibly shady to me with a repeated pattern of issues. They charge way too much, are filled with disingenuous excuses when questioned about their business practices and generally incapable of honoring the appointment times they provide. With so many options out there, this shouldn't even be one you consider. I strongly encourage you not to just take my word for it, but read the other reviews that share a similar opinion. They're mixed in with all of those glowing five star reviews that seem oddly similar and contrived.

Do "NOT" use Xpertise! Mirleur Polynice came to my home to fix the washing machine. I told him what…read morethe issue was, and he refused to fix it and stole my service fee. He did NOTHING! All he did was press the start button and claimed I needed a motherboard. I told him that I have the $9 piece for him to install, and he refused. He ordered a motherboard anyway, but that was not the problem. He did not install the motherboard. Now he claims he ordered the wrong part (after swearing I was wrong and he was right) and wanted extra for a new part. I begged him to please replace the $9 hose fitting, as even Samsung states that it could be causing the problem. Again, he refused. He did not check the hoses, filters; he did NOTHING! He refused to give me my service fee back! I called him to work this out, and he hung up on me! He refuses to provide me with his manager's information so I can report him. He claims to own the company, but that is a lie too! I am contacting the Better Business Bureau and an attorney. Mirleur Polynice is not nice! He is mean, a liar, and a licensed THIEF!

From the owner: Let us handle the complications of appliance repair; we're experts at returning functionality to…read moreused and current models alike.

Quick response but they don't repair sewing machines. Yelp should verify these things before…read morepicking a business to refer or you are making unnecessary work for them to let me know they don't.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.

I went to Home Depot again to get some potting soil and pot for my mom. I went after a fun fiesta…read moreat Azteca Del Oro. I got my stuff and was very happy to see an attendant was able to check my stuff out quickly. I foolishly hurt my arm quite a bit after riding the you know what, so I asked if there was someone who can help take my items to my car. They went above and beyond to find another person who helped me carry my items to my car and put them in my trunk. Because of this, I am upping my rating to a 4. It's definitely much better than the Lowe's a few blocks away. The prices are cheaper than Amazon and highly available, which I needed in a jiffy. I will continue shopping here for my home improvement goods when needed. Overall: B+ after the excellent service for the staff

Good- lots of plants, staff will happily direct you to your desired item. Veterans discount is easy…read moreto initiate now. Bad- it can be challenging to find a staff member. A store director on the app would be great. The ugly- parking lot is full of men waiting in groups and glare at you as you pass by. I was fine but I'd never send my wife or sister there.

I just have to say that I had the best experience with SBA this past week! Upon coming back from…read morevacation I realized that my refrigerator was on the fritz eke! I found SBA through thumbtack and they were out the next day. My technician was absolutely amazing Vasyl was his name! Apart was ordered and they were back within the next couple of days to repair my fridge and it's working like a champ now! Thank you so much for being amazing and helping me get my fridge back up to snuff

I really appreciated the communication with this company. I worked for a company and I know that…read morecommunication is a major plus, for me anyway. I was informed on a regular basis without me having to call them first and although it may not sound like much to some, it speaks volumes to me. Would I use them again, yes!

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.