Went to Best Buy Oxnard due to proximity to my house and had a series of poor home theater experiences. Went to buy and have a home theater installed at my home. Very challenging to find anyone to help, including in Magnolia showroom. Then finally set up a home theater in home consultation. After 6 weeks, I've never received the proposal and no follow up. Went elsewhere for a flawless sales and installation experience. I would note that their Appliance team is very helpful and knowledgeable. Maybe Thousand Oaks is more efficient and responsive? read more

We were in line for over 20 mins and only 3 oh now down to 2 cashiers. We asked for Apple cables to an iPad and got the run around three different times and could not find what we were looking for. Finally, we were told to go to the cashier to get the Apple products we need. If you're in a hurry or not, don't go to this Best Buy (Rose) location. Still waiting in line as we're signing off. read more

I realize $500 isn't what it used to be but I just spent $500 on a new TV they brought it over to my house no fasteners for the wall mount no description of what fasteners are needed wouldn't be that hard to remind customers when they're buying online what else they will need. ignorance and apathy - - they don't know when they don't care. read more

Apple suggested Best Buy for an iPhone battery change - do not come here for that. We had an appointment yesterday evening, we came and were told at our appointment time that the technician was out to lunch and that they would have to hold the phone overnight or we could make another appointment the following day (today) and drop the phone off then. We showed up today at our appointment time and the manager did everything in her power to talk us out of a battery change. Then, when we told her that's what we wanted, she ran a diagnostic check and said they didn't have the battery and would have to order it and then "let us know." My parents drove a long distance. They're elderly and sat through traffic two days in a row for non-existent customer service in hopes that they wouldn't have to drive all the way to an Apple Store in Thousand Oaks or Santa Barbara. We'll be contacting Apple to let them know they shouldn't authorize Best Buy for Apple services. What a waste of time. read more

I like how I can always come in and out so quickly with how the store is set up. I don't ever go to browse and know exactly what I want so that helps. Customer service is always good too. read more

I went for the sole purpose of speaking with Ryan McElroy at Pacific Sales (appliances) as I was looking for a new washer/dryer. I was recommended to him by a friend. I went on the Friday before 4th of July, I can't say enough WONDERFUL things about Ryan. He is so knowledgeable on his appliances, he is very patient, he gave me a good education on the installation of the washer/dryer. Needless to say I did purchase my washer/dryer with him. I highly recommend him for any appliance needs. read more

Best Buy - Oxnard - LG washer & dryer - Computers Near Me - Oxnard, California

We ordered a refrigerator 3 weeks ago. They have botched the delivery 5 times. The first time it was the wrong refrigerator. The second and third time the refrigerator was badly dented. The 4th and 5th time the delivery people said they couldn't get it up the stairs, which they always knew were there. I am thinking of canceling and if we don't get it by tomorrow, bye bye Best Buy. read more

The refrigerator we bought has not been installed, after two weeks. Initially, two men came for haul, delivery, and installation. After looking at and measuring the stairs, they said it would be a 4-man job. That's understandable. They said to reschedule and it would only be days before it would be done, first thing in the morning! I called Best Buy multiple times to request and verify that 4 men would come next time to install. Each time, Best Buy said it was in their notes, and not to worry. Right. The second time at attempted haul and installation, the third party delivery service called my husband 45 min beforehand to let him know they were on their way. He asked them if 4 men were coming, and they did not know what he was talking about. So he declined service. I called Best Buy and told them what happened. Nothing they could do besides type what happened in their notes. Third attempt today, same thing. Man calls me 1 hour before arrival, and I ask him if there are 4 men now on their way for install. He says "no". Horrible communication with Best Buy and the third party delivery services. Either that or the delivery service men just don't care to note 4 men are needed. Maybe they are just stupid. We will never buy anything from Best Buy again. Horrid service. Shame on them and the stupid men. read more

I come to Best Buy as they have the ability to transfer all the data from one phone to another Verizon and ATT don't or wont. This time Justin and Yami helped us transfer our cell, they also put on the screen cover for us and got all the info transferred to the new phone even the text messages. They have great team work, enthusiasm and customer service. I have come in just to get them to switch out the broken Zagg glass cover and they did it for a minimal charge and don't give you any grief for not buying the phone from them. All the stuff with new fluff. The prices here are competitive with the other big box stores and they have some cool stoves and kitchen stuff we saw while walking around waiting for the phone to transfer. read more

Best Buy - Oxnard - Justin and Yami rocking our phone replacement - Computers Near Me - Oxnard, California

Fix your Yelp page. If you close at 7pm in Sunday, your hours should reflect the same instead of 8pm.

I thought I had seen it all until I went in today to see if they would be nice enough to allow me to test an AudioQuest cable I purchased from them because I suspect that the cable or my subwoofer have failed. I led by saying that I may be in need of a sub should my cable check out fine, but they turned me down and said they rather not or cannot assist and for me to check Fry's and see if they could help! Can't make that stuff up folks! Take your business to Fry's in Oxnard. I'm pretty sure they'll allow me to test the cable that I purchased at Best Buy Oxnard without issue and if it's good, then I'll buy a subwoofer from them right then & there. I'll update with the outcome! I feel sorry for the manager there, having his own people send away customers to the competitor cause they're too lazy to help! read more

Angie was super helpful and answered our questions throughly, she was very patient us. Overall great experience would come back for future purchases read more

Absolute worst Best Buy I have ever been at. Asked twice for assistance while the manager sat at a desk. Never got assistance and the manager, still not getting up from her desk, said, it says right in the isle to go get this item up front... but we had questions about the $250 Bose sun glasses and other $150 Beats headphones we were going to buy... finally left the store without either, deciding not to reward such terrible service. I predict the downfall of Best Buy as it has just gotten worse over the years. Why go to a brick and mortar store for electronics if not for the service? We will just buy them on Amazon. read more

why I continue shopping at BestBuy last week I had two very different customer service experiences, one at the Apple Store in the Oaks and the other at BestBuy on Rose avenue in Oxnard. the manager at Best Buy was most helpful, communicated on a personal and empathetic level, and efficiently handled what could have been a very complex product and customer satisfaction issue...All right then and there. In contrast the Apple Store told me..."you picked the wrong online help category. we can set up a new appointment for an hour and a half from now and that service will take at least an hour. That's the best we can do. it was your error." I will always go back to Best Buy. never again to a Manager at the Oaks Apple Store. Dr. Robert A Steinmetz read more

Unfortunately Best Buy is having issues with normalizing policies across the organization. Do not expect Veteran's discount at this location. read more

The worst Best Buy I have been too. Called up ahead of time to check in on inventory of a 30" cooktop, after seeing they are online. Rude call staff told me there was three. I asked him to confirm before making 2.5 hour drive. He said rudely "yes, sir." He advises I buy it online now so we don't miss out. So we buy. And we drive. Arrive for curb side pick up where they bring it to you in 3 minutes. 15 minutes later, nothing. I go in. They tell me when I get in they don't have three in stock. Just one. And it's been used. Someone has used it in their kitchen, then uninstalled it and returned it. And it has been damaged. They ask if I want it. They want to give me a discount but the system is down so they can't. Not that I want a discount on a used and damaged cooktop. When I asked why they had listed a used damaged cook top as new, and why they hadn't checked on the item once purchased so this could have been discussed before I made the trip, they shrugged. I left. Drove 2.5 hours back. Might hit up Corie Barry on LinkedIn. The system is broken. read more

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Friendly employees, and good selection of products that you can see personally before buying online at a lower price. I've had an issue in the past, where I bought and returned a laptop with a defect, and bought and returned something to repurchase it with a gift card that I had forgotten. Got return blocked by Best Buy for returning things for about 90 days. They use this thing called "The Retail Equation", which captures your ID and credit card info, and attaches it to your purchases. Be very sure you know what you want, and that the item would probably have no defects. Otherwise, you may be marked as a "fraudster" by this company and be blocked from returns. read more

I love Best Buy...I really do. Its just hard because this location is right on the other side of the freeway from Fry's. Its in the Rose area of Oxnard...right across the street from Wal-Mart. I have been in here more than once looking for a cell phone charger or car stereo equipment. I never get stellar customer service...as many other people have said its usually someone who has never had much electronics experience before. The reason they don't get a lower review is because I really do like their mobile phone department. They always have pretty darn decent prices when it comes to phones. Where Verizon might be selling a phone for $199 after a $100 mail in rebate Best Buy has the same phone for $199 without the rebate. And they have always been great with returns. So I will come here for my cell chargers and mobile phones at times but not for anything else... :0) read more

Best Buy - Oxnard - Computers Near Me - Oxnard, California

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The service is terrible from sales to installation and no customer support. My refrigerator arrived broken, the water and ice maker does not work. The installers were not trained to install and connect the refrigerator to the Wi-fi. No one could properly set up the refrigerator and I go days without any assistance. I left several messages with the Sales team and sent email messages to Eric Kebler. Crickets, no feedback or help or responses. We spent over $4,000 for a broken refrigerator. Would not recommend using Best Buy poor quality products and untrained employees who really do not care. read more

Ok this is twice thier tech support is not good. We bought a surface pro here and it had warranty. We had the touch screen problem. We were like ok this was just slightly over the month. The tech said we have to deal with Microsoft. My mother needed help since I was on a business trip. They just said we can't help you. So my mother waited until I came back. I was not there so I didn't care much. Now where it just pissed me off was the fact I bought an iPad here. I troubleshooted the iPad with a apple tech over the phone and concluded that it was the battery. So I went to the apple website scheduled and appointment (bestbuy) Once I got there I was super early I had an appointment at 745 on a Wednesday night. I got there at 630 pm. Said what the issue is. And he didn't even try or look at it. He just said sorry we just can only replace it for 300 dollars for the same one. I told them about the apple tech said I could have the battery replaced. And they said no we can't. It's impossible. I'm a computer tech I can do it I just don't have a heat pan. This is ridiculous, I'm not ignorant. I walked to thier iPad sections and they were selling the new 6th gen for 245. Spoke apple about this they said it's not right to do things that way. And set up an appointment with their apple store in Santa Barbara and had it fixed the same day for about 80 bucks. Not planning on buying from them. Again. read more

This may be the first time in 37 years I've been accused of being a thief... In the process of buying a $115 "hot spot" device today, I was accused of stealing a $15 adapter cord. Master of security, Francisco, was so spaced out when he should have been working, he never saw me walk into Best Buy with a cord I brought in from my car. Then the Pullitzer prize winning customer service team, instead of giving me a petty $15 credit, instead basically called me a thief. Pretty understandable, I am after all dressed in business attire, in $200 dress shoes, on a Monday at 11AM. In other words, I definitely fit petty thief criminal profile! This crack Scooby Doo team eventually realized their error. Had Francisco not been so busy sniffing glue, he would have seen me walking in with the cord. To think they almost caught me! The notorious adaptor cord thief, trying to con $15 store credit throughout the Best Buy Universe. Never coming back again. read more

I traveled about 10 miles to this location to pick up an online order because I did not have the time to survey the showroom. The staff was unreasonable and insisted that I have the exact credit card (my own) that I used for the order on me. Despite that I have my Driver's License, AAA card, another credit card, a U.S. passport card, a photocopy of the credit card used, you would think it's logical that someone would review all my ID's to verify my identity. I'm not running home to get that credit card and then come back. I didn't enjoy the experience and cancelled my order. What a waste of my mileage and time. read more

Best Buy - Oxnard - The Oxnard Best Buy - Computers Near Me - Oxnard, California

Went to Best Buy in Oxnard last week in search of a new laptop for college for the 2019-2020 school year but didn't know where to start since I've been used to working from a PC all my life. After a minute of looking around at their laptops on display, Kevin came up to greet my mom and I and asked if we needed help looking for the best laptop. He provided a lot of information and ultimately recommended the Microsoft Surface Pro 2 for me. He also let me know about Best Buy's student deals and helped me save an extra $50. Big thank you to Kevin for the assistance and for taking the time to help me choose the right laptop for college. read more

Only good for Black Friday and killing time before fatassing it at Hometown Buffet :)

This is a review of Geek Squad in the store, not of the store itself. Have a hardware failure on my Dell laptop. Windows won't load. They want to charge me $70 just to tell me what the problem is. It's likely a hard drive failure, but I want a pro to tell me what exactly the problem is. I know they could do a quick diagnostic and tell me, so $70 is too steep just for a quick diagnostic. The check up should be free, and charge me for the actual service, don't charge me just to tell me what the problem is. My auto mechanic will check my car for free, but then charge me for any work he does. That's how it ought to be. read more

Best Buy - Oxnard - Computers Near Me - Oxnard, California

They have good staff but the store--I'm not sure. As with a lot of the companies stores, they're not well stocked with one or two of an item. It's certainly a lot better than the one at Westfield Culver City. That one looked worse than the store in Stockton. Felipe in the Magnolia area was articulate and explained things quite well. Their staff is their strength. read more

James the installer in the Geek Squad department was So Awesome. Very informative, fast and super nice! Great Customer service! I will definitely be coming back to Best Buy for speakers next! read more

I have been a customer and a Geek Squad member at Best Buy for over ten years. At the beginning of 2023, they instituted the Total Tech program, which almost tripled the membership cost. I didn't buy into Total Tech, and I am glad. For $200/year, I would get techs that couldn't even put a new battery in my Mac, couldn't activate a dysfunctional Webroot installation, told me they couldn't uninstall it, and were unable to reformat a Seagate External HD so it could be used in addition to Time Machine. The Geek Squad techs have taken a big dive to the barrel's bottom. Apple owners: My advice is to do business elsewhere. The Geeks have repeatedly told me to call Apple anyway. Why waste your time at Best Buy in the first place? read more

Last week I purchased a Samsung 65" Smart TV. I was told it would be delivered the following Tuesday, a 4 day wait for delivery. I paid an extra $149 for delivery and installation. When it arrived this last Tuesday, the "Geek Squad" guys were very nice, professional and friendly. They went through the basics with me. They left and I tried to turn on the set and it was dead, no picture. I called the guys and they came back. I was told the TV was a lemon and had to be replaced. The TV was not in stock and had to be ordered from another store, it's already been 4 days and still no TV. I find it difficult to believe there are no replacement TVs available. I'm very disappointed in Best Buy. read more

Ordered a hdmi cord online for curbside pickup because of COVID-19. Showed up at 4:30 on Saturday 4/25. We were one of two cars outside the store at the time. The heavyset woman running the curbside pickup was extremely rude and clearly could not care less about the quality of customer service she was providing. Ordered online and estimated wait time was one hour. Showed up after 1.5 hours. She tells me they're out of the one item I ordered, so I'd have to reorder another brand online, pay a second time, wait another hour, and come back to see if they had it in stock. Wouldn't even check to confirm if they had another brand in stock before I paid again. Yet to receive the refund she assured would come through. This location should really just close altogether if the person running the show is this incompetent. Unbelievable. read more

Best Buy employees in Oxnard clearly do not know anything about electronics. When you ask anyone questions..they seem to not be knowledgeable about their products. The younger generation doesn't know how to communicate well with others and that seems to be all that is working there. read more

This store lives up to its reputation. Worst customer service ever. Not sure why they hire people who are not good with people. Their phone lines don't even work when you want to talk to a representative. Management please fix this. read more

1045 in the morning and there is a long line of people wanting to checkout but only one person checking customers out. It's too difficult to buy something in a store. read more

This Best Buy just isn't what it used to be, and I'm referring to their customer service. Years ago, I remember there was always an associate available to answer any/all of your questions in just about every department. Now, you hardly see anyone and the few that are on the floor you will see them fraternizing near the front of the store. Also, last night I overheard an elderly woman say as she was walking to her car, "Geez! Can't make anyone work their job anymore!" She was told by an associate that she would have to bring her car to the front of the store so they could load her purchase. Is that a new policy or something? read more

Tim Favis the Manager of the store in Oxnard went above and beyond to make sure that I am happy with his location. Good job!!! read more

I will never shop here again. My sales person was so eager to get credit for a sale that she placed an order in store even though I wanted it online so I could receive free delivery. I was unable to pick it up because it was too large for my vehicle and the order was automatically canceled but never refunded to my Best Buy credit card. When asked for a receipt confirming the cancellation, the receipt showed the return of the TV and a purchase of the same TV, resulting in a zero dollar invoice rather than a refund. One month later they are still giving me the runaround. I had to file a dispute with the credit card company. This is fraud as I did not authorize the second purchase. Buyer beware of this location. read more

They dont answer the phone...EVER! I called in the morning in the afternoon and evening on different days of the week. I just wanted to see if you had a washer in stock. I went elsewhere. read more

This company outsources its delivery service and selects the shoddiest cheapest people. then they are unavailable to call and talk to them. Don't spend your money here. The customer service sucks. read more

Went to Best Buy for an advertised online deal. The ad had a "where to buy" button & it took us directly to Best Buy. He said he couldn't price match for 4 diff reasons 1) There was a "glitch" in the advertisement 2) since there was an error, they wouldn't price match, 3) it wasn't for the item advertised, 4) It wasn't from a local competitor. When I took him thru every step & proved him wrong, (along with showing him their price guarantee) which said local or online, he said well our guarantee also says to our discretion & I'm not going to price match it. His rudeness was worse than the situation. Spoke with a real manager (first guy wasn't a manager) & he said the same thing as the first. Their price match guarantee is a bunch of BS! Buyer beware! read more

I've always had a decent experience here. Sometimes it's torture trying to find someone to help, but once you do they are very helpful! I went to geek squad first to see about repairing my window computer. The tech was very honest about what would need to happen to fix the computer and after all was said and done I decided to buy a Mac instead. I appreciate his help and his honesty. read more