This is the worst BestBuy I have ever shopped at! The customer service is terrible!! The staff is rude !! I've been a customer for 10 years + and never experienced such a FAIL in customer service !! I was trying to exchange a unopened Apple Watch and they wouldn't exchange it because it was only a few days over.. went to another BestBuy and they returned with no problems. Sucks that it's the only one in Palmdale read more

VERY FRUSTRATED AND DISPLEASED!! I'd give a "zero" star if that was available. I needed a Geek Squad appointment to fix my printer, and after chatting with an agent, I was given a link to make the appointment, but was unable to do so because I got stuck in a loop that never brought me to the right place. I called the help line, and was told (by automated voice) that if I didn't have a coverage plan I had to talk to the manufacturer. I fully expected to pay for the repair, but the call was ended before I could explain that to a human. I chatted again with an agent who gave me the same link, and before I could respond that that had not worked before, he/she ended the chat. I couldn't be more displeased with this "service," and I won't bother using Best Buy in the future. I made an appointment with a local repair shop and I expect that to be all I need. read more

After our lovely 3 year old cracked put 75 inch due to procrastinating getting it mounted the only obvious choice was to go to Best Buy and figure out how much this was going to set us back. Thankfully we found an 86inch at an amazing price thanks to the associate working the tv section that day and she was also familiar enough with stores products to help us find a mount and sound bar system that same day. I'm normally pretty apprehensive to upsells but after she demoed the different sound systems and hearing them in person sold us on the higher model with 5 speakers. The GM was very very helpful and knowledgeable in how fo transport 86 inch television. Best Buy is Best Buy. But the team here is really sharp and understands customer service. Looking for a reason to return just don't tell that to my 3 year old. Job well done Best Buy Palmdale. read more

Preordered Pokémon cards, apparently my order was one of several that had to be cancelled, Mike messed up my order and several other people's order. Bruh do your job incompetence is unreal. read more

We would give 10 stars if possible. I brought my laptop to the "Geek Squad"at the Palmdale California store. Keeping in mind I my knowledge of computers may well be surpassed by any 6 year old... not something I learned 70 years ago. The rep who helped me.. Miguel was excellent. Not only was my problem fixed...this young man helped me to NOT feel like a moron for lacking skills that are now the norm. Yet not what I needed despite a 40+ year career in Optics, teaching And as a small business owner. Best Buy staff .... treated us wonderfully. I have and WILL continue to recommend this store. Thanks to all in our AV store read more

FINALLY after over a MONTH of getting jacked around by Best Buy's manager Mike McQuade, I had the good fortune of being helped by a Geek Squad tech guy named JAMES. James told us that the computer is a lemon and allowed us to exchange it for a new one. When you go to Best Buy in Palmdale with a computer problem ask for James or Miguel the manager Mike McQuade doesn't give a crap about customer service. read more

After a long day of work, I went into Best Buy to buy a Father's Day gift. As soon as I walked in, I was greeted and asked if I needed assistance from an Eric. I let him know that I was looking for a PS5. He let me know that there were two different types, which I had no idea this was even a thing. I have not bought a game console in yearsssssss. He let me know that there was the digital and regular. He explained the difference. Immediately, I was able to decide which one I needed to purchase. Eric then asked me if I needed any extra controllers or accessories and directed me to where to locate these items. Eric let me know that when I was ready, I could walk up to the cashiers and ask for the PS5 there. At the cashiers a Jared greeted me very kindly as well, extremely nice and friendly. I asked for the PS5, and he went to go bring it out. Jared was also kind enough to check if there was any that came with a game. Unfortunately, there wasn't one. But that's okay, i appreciate that he checked. While ringing me up, he did not pressure me into buying the protection plan. He did offer a protection plan, but I declined it and asked if I had a few days to think about and coke back later. Jared let me know that yes, he believes I have about 14 days or so. Overall, I had a nice and easy experience. Eric at the entrance and Jared the cashier were great. Thank you. read more

Walked into Best Buy and had a bad customer service experience. I've had great service here in the past, but today by far the most frustrating experience. I got on the queue list I waited almost 30 mins, I went up to ask about where I stood on the line and staff casually stated I was taken off without me even being helped. All 2 staff members I requested helped from were simply rude. read more

I bought a Bluetooth speaker for 31 dollars and I asked a worker if the speaker is not loud enough may I return it..I have a problem hearing in my right ear...the worker said yes...2 days later I tried to return it not being loud enough I only charged it once and using it one day for maybe 3 hours..so when I went to return it they would not give me a refund saying they couldn't read the number..I returned it in the same package and with the picture of it on the box...so I went to target and found it 10 Dollars cheeper.and I had my recipe read more

Give my girl Ericka (I think that's how you spell her name) a raise or promotion. Not only did she provide excellent service, she was also teaching a new employee while also managing the register line. That is awesome leadership skills. I was beyond impressed on her professionalism. read more

This place is a joke. I waited 40 minutes to get help to buy a computer. I know what I wanted. I just needed someone to grab the items for me. This place is a disaster. Best Buy should go bankrupt. They do deserve it. They are the worst now. I used to actually love this store now I despise it. I would never shop here or any other Best Buy store ever again. It was not what it used to be, it is the worst now. I see three employees helping one customer out. I am over here waiting for one person to help me and I see one customer have three employees helping him. I see other employees just slacking off not doing anything. This place is a joke. Do not support Best Buy. #Bankrupt. Virtual line my a s s. read more

I purchased a new Whirlpool dishwasher which was supposed to be delivered last Saturday between 7AM and 7PM. No one from Best Buy ever showed nor did any one bother to call, send an email or text message, to inform me that the delivery was not going to occur. My credit card was billed several weeks ago for a purchase I have not yet received. What a waste of whole day that could have been spent doing other things! No excuse for this poor customer service! read more

I purchased a TV and paid for the installation. Delivery and installation was scheduled for a Saturday between 7:00 a.m. to 7:00 p.m. They never showed up, did not bother to call, text, email, or fax a cancelation. Do not waste your time with this shoddy excuse for a business. read more

Brandon was very informative and helpful with my car audio purchase. He helped out a ton and gave me a great setup. Installed the subs and amplifier into my car and can say he did a great job. read more

Go here if you have a few hours to waste waiting on someone to help you,otherwise just shop on Amazon.

The worst Best Buy with no available sales rep to help. If you do get a sales rep after waiting long periods of time, it will be someone from another department who cannot help you with any product information and doesn't not know any of the products (helpless). Then they walk off and get on their shirt mics to ask for assistance which still no rep shows to assist. After waiting long periods of time between each ask for assistance, I finally gave up and just left the store. Guess I can find the product elsewhere and purchase it somewhere else. Big box stores like this are a dying breed and it's no wonder why one fall after another. Unfortunate. read more

omg! i knew best buy would have what i wanted in-stock! aaannnndddd it was $10 cheaper than wally world! (who didn't have it in-stock) dorina was sssooo nice and helpful! so helpful that i didn't even trip on someone parking super close where there are ssooo many other spots available! does this happen to anyone else? oh i bought the shark duoclean powerfin upright with powered lift-away hyper velocity strongest suction! read more

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This store was great. However, the greeting by the designated greeter (Ryan) left a lot to be desired. If the idea was to make people feel uncomfortable while shopping, he succeeded. He was extremely rude, stopped me upon entering the store, and made me wait there shill he was helping somebody else. After 5 minutes went by, I asked if there was a line and he said, " you need to check in". What? For what? He said if I need help, I'll need ton"check in". I continued to argue that I don't need help while other shoppers casually walked in. I feel like me and my son were stopped for no reason and offered no explanation as to why. To boot, he was extremely rude, and unprofessional and very unkempt. Next time I'll go to target where I don't get harassed. read more

Best Buy - Appliances & Repair Near Me - Palmdale, California

First time buying at BEST BUY and my last time! I should have bought my appliances at HOME DEPOT, which had a better deal on that day but I didn't know or at my favorite store where I have never had any problems COSTCO. On July 7th I bought at best buy my apliances bundle black stainless steel refrigerator, microwave and stove on the day they didn't have the black stainless steel stove, so I bought the stainless stove and I was going to get the delivery on 7/18 but I was happy that on 7/16 they had the black stainlestove available so I had purchased the stove because I couldn't cancel just the stainlestove and David Miller and Sal told me,when I get the delivery, to tell the guys to take the stove so they can reimburse me my money. The delivery day I had to work i told my son to tell the guys to bring the appliances inside the house plz. and send back the stainlesstove my son received the appliances. The guys didn't bring the appliances inside they left them outside and told my son to sign a paper saying we didn't keep the stove. Minutes later the guys come back with our black stainless stove. I came home from work at 10pm on a new neighborhood and no family close by. I had to find two guy's to help me bring the apliances inside the house and i pay them $75 each. But that's not the worst part Best Buy is charging me for the two stoves I spent hours calling customer service and i visit the store couple times and they haven't fix my bill. last time I spoke to the assistant manager Irving Barajas he told me that they had to count the stoves at the ware house and in 2 day he well fix my bill ( so he is calling me a thief? ). its been a month and he hasn't done a thing about the bill and he even ask me why I pay $150 to my neighbors just to bring the appliances inside the house. he said his guys well do it for him for $50. Ok i want to see you Irving Barajas on a new neighborhood looking for two guys at 10pm and offer them $50 for both to help you! Well now after 3 months with this problem I'm sick and tired of this situacion. I never paid late any bill, I have very good credit I decided I'm not paying for this apliances you guy's can come and pick-up any day you want I am not stealing them. Thankyou BEST BUY read more

Best Buy - Purchase Bill - Appliances & Repair Near Me - Palmdale, California

Everytime i visit my family out here, We always stop by this Best Buy location and i have never had any bad experiences here. Employees love their jobs here and its a comfortable environment to shop. All thought parking can get really tight here. Weve come here for gift exchanges or come back to get credits on returns we get and its always a good feeling. Nice staff, Big store and i will continue to shop whenever i am in town. read more

I was having problems with my laptop, so I went to Best Buy to purchase yearly subscription. I took my laptop on the 18th of this month with having an appointment! I was seen without being rushed. Later that night I was still having problems and I called the 800 number and was attended by Javier!! This Man was a Gem!!! Javier made another appointment for me to come in on 4-20-21 in which I was greeted by the front desk. When my name was called this young man named Noah Parada from the Geek Squad " this young man made me feel as though I were of a VIP person! I felt so bad thinking I was taking too much of his time but, he reassured me that I had an appointment and he's here to help!! Thank You Javier and Noah!! You guys are awesome!! read more

they gave me a broken monitor on black friday unbelievable. this was supposed to be a christmas present good thing I opened it to check

I bought and had a 75" tv, sound bar, full motion mount and power and cable concealment kit installed. They took the owners manual and instruction booklets for the mount and power kit and installed the tv off center by a foot. When i went back to complain and waited 40 minutes, they created a service appointment for someone to come and check it out. I was under the impression that they were going to help me move my 75" tv or mount. But only one person showed up and did nothing because he said it was a 2 man job and then closed my service request and then told me it would cost me "only" $200 to fix because I have the total tech membership. I have 2 stars because they did connect the soundbar to the tv correctly. read more

We came in trying to upgrade our car Radio. We asked the technician and they suggested a radio. So we purchased the radio, required harness, and scheduled the install. When we went to our appointment, the installation technician told us that the harness that was purchased was the wrong one. So we purchased a new one, returned the other one, and made the appointment for that install. When we came to the new appointment, the wrong harness was ordered again. Now the technician said I need to purchase the right one on Amazon and gave us the part numbers. We ordered those parts. The technician said when the parts come in to call and make an appointment for the installation. We called the number for the store, which was routed to the national hot line. We waited for about 10 minutes on hold then talked to a human. I explained the history of our Radio installation and she tried to sell us the installation of the radio again. So now we are about a month and a half working with best buy to get the radio installed and our appointment is another two weeks out. I liked this best buy about 10 years ago, but the clealiness of the store, organization of the products, and quailty of people working there has drastically decreased. Once our Radio is finally installed, we are never going to buy from that store again. read more

Well I was happy to know that Christina ‍help me with my GE Gas Dryer. And informed me of the 1year warranty. Then she told me that they will install it for you(me) and remove the old one. I was impressed of her knowledge of all of it. And today 2/1/21 John & Oliver I think that's his name! they came and unhooked my Kenmore that was in here when I bought my house in 2016 . Oliver took it out by himself. Then John says I'm a give u a few minutes to clean up the area. Then John installed it with Oliver I think that's his name. And showed me how to operate it. Then did a test so I can see how hot it was. And I'm just going to say they were both good and fast. And yes they both had on Mask.. read more

Best Buy - GE Gas Dryer for $629. Very good and works great. Thanks again - Appliances & Repair Near Me - Palmdale, California

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Called GeekSquad and specifically asked if they repair Microsoft Surfaces (Battery and Screen). They said yes. I schedule an appointment and when I get there, it turns out I have to have some sort of protection plan with MS or they won't touch it. None of that was explained over the phone. A wasted trip and all the guy could say is it happens all the time because the people answering the Geek Squad phones are just work from home people and they don't know any better. That's unacceptable. How do you conduct business when your employees aren't properly trained. Third time they've pulled this crap. Unbelievable and a waste of a trip. read more

Very bad customer service wating for over 25min before help arrived then Roddie came to help was not very helpful and seem like he didn't wanna be at work today very disappointed read more

The older man in appliances is great! Super nice, friendly and knows a thing or to. My issue is, delivery did not go great washer was banged up so it had to go back, I sent the whole order back I don't want a dryer if I have no washer they also didn't bring the vent etc that I paid for I pod for that and installation. So had to resheduale deliver took another two weeks this time item was fine but the vent things was the wrong one didn't work so I went to lowes got the right one I went to Best Buy to return the $29.99 vent and they said it had pst the 14 days to return! I said how do I return something I don't have I just got this delivered two days ago. So she did the return but said I couldn't get my money back only credit again because time had passed I find this very stupid and weird. read more

Do not waste your time in this Palmdale Best Buys store. Horrible service. Every sales person was useless. Had to find my own computer, when I found the laptop I wanted, had to kneel under a desk to pick it up myself. Don't know why they even have sales people working there. Spent over 300 dollars on a laptop and I'm tempted to return it. Will NEVER shop at a Best Buys again. read more

Please treat people the way you want to be treated. I asked for assistance 3 times and no one showed up to help me. I got frustrated and left. The sto wasn't even busy. Lot of young ones maybe that's the problem. Please train your employees to take care of their customers. What a joke read more

Best Buy's offer great products.. but when it comes to the cell phone department.. I feel they lack energy, positivity, ethic and professionalism. Energy to want to help you.. to have you continue purchasing from this store... at least throw on a fake smile when helping a customer..you get the feeling your a burden to them to want get some Help... positivity again.. smile.. greet ..how can I help you.. make the customer feel this is a good place to make these $1000.00 dollars and higher purchases on products.... Professionally talk to customer about there plans and options.. don't just point to the tv up above there are your plans and options.. you get more by communicating properly with humbleness. read more

These guys can't get their stuff together....its always a problem ordering with them. Something was made to make things simple and these guys make it complicated.....THIS TIME I pre-ordered something ad when I paid for it, it said curbside pickup available....last night I check it to make sure....and its still curbside available.... curbside opens at 9am....and the store at 10am.....had to go both times....once you get there and click "im here"....its says not available for curbside.....I'm not alone, the stalls were packed with people unable to pick their items till 10....thanks for wasting our time.....avoid this place if possible.... lazy and unorganized...very unprofessional... read more

This is the worst Best Buy by far. Every single time I go in the employees are beyond rude, short and extremely dismissive. I am quite honestly sick and tired of even dealing with it, but at times it is unavoidable as it is the only Best Buy in the area. Whoever runs this store, please talk to your employees about actually being decent to the customers. The workers absolutely love making you feel like you're waisting their time. read more

The customer service here is great! Especially Jessica from Verizon. Years ago she helped us buy some smartphones and 2 years later she is helping us buy the latest iphones! So so kind and helpful. As for all the other departments, the people are always knowledgeable on the areas they work in and are quick to ask if anyone needs assistance. The people near the door always greet when you enter and leave the store, which is very welcoming. read more

Went to this Best Buy, to redeem a Gift Card by purchasing a new Samsung Galaxy cell phone. We are not the "brightest bulbs" in the Cell Phone box, so we look for and found a knowledgeable sales person. She was Kerri and assisted us, answering our questions and having to explain the "complicated" World of Cell Phones. We wanted a Smart Phone, but only Android and preferred one that was Unlocked, which we ended up not purchasing, but got a really good Samsung Galaxy J2 Dash. When we were checking out one of the "experts" in the Phone area came to process us. Her name was Genesis, and she made sure we knew that we had to take the phone to ATT to be "activated" and also she assured us that Best Buy would be happy to further assist us if any problems happened. Very positive experience at this Store!! read more

Poor customer service every single time I go in. Today topped the cake, I had an employee that was asked to help us initially said it wasn't even his problem cause he's in receiving throw a product back at me. The associate helping me was just looking things up in the app that I could've done myself. I had previously bought THREE chargers that associates said "should work" so this time I needed real answered cause I can't keep coming back 30 minutes away and they were bothered. The manager was no help. DO YOUR OWN RESEARCH BEFORE ASKING QUESTIONS BECAUSE THEY ARE USELESS. another example of "I'm only here for a paycheck" read more

Don't expect anyone to help you with your large package when you go to pick up. We purchased a large television, 55 inch I believe, and when the lady brought it out she just left it in the front, said here you go and walked away. No offer to help put on a cart. So I grabbed the cart and proceeded to struggle with this 55 inch television and put it on the cart without it sliding off. The three capable adults just sat there and watched, while another employee attempted to help hold the cart so it wouldn't move. (At least someone gives a shit ) Also just a heads up, for anyone to "assist you" you need to pull up to the front of the store, apparently they are NOT under any circumstances allowed to go into the parking lot. Even to the pick up only spots. Horrible customer service, very unfriendly. I'll just be ordering my stuff online and have it delivered to my house. So I don't have to deal with these unhappy, miserable people. You're better off ordering from Amazon, they probably have it cheaper anyway. read more

I bought a 2 in 1 laptop computer last April. When I bought it , it was no longer on sale and so I told the salesman that I will wait until it goes back on sale. He told me if I pay full price, I can come back when it goes on sale and get the discount. So when I called to claim a price match, I was told that it's too late. I only have 30 days to do so. read more

Why do you still have a line when every store around you is letting everyone in? Why are there 12 people in line and only two registers, with one register also serving store pickup customers? Been in line to pay for 30 minutes. I've seen the same employee standing in the same spot for the past 10 minutes. Is he not trained on the register? It sucks getting into the store and it sucks getting out. Also, stop putting TVs all over the place to hide your lack of inventory. Have a better system for customers and maybe they will return. read more

I am writing this post on the return process. I had bought an iPad Pro, but canceled said iPad because I wouldn't be home when they delivered. I was out of town so I canceled it through FedEx and Best Buy. My problem lied in refunding my money back to my account which was roughly $1500 I have called them multiple times got different answers from 7 to 10 days to 10 to 15 days after they received it back to a month after 14 days that I have been waiting for my return. I have tried to talk to a supervisor to complain however, that said supervisor never called back to me , and now I'm being told that I have to go online and register a complaint how hard is it to return my money to me and give me a straight answer read more