Lady at the back in the shoe section = - 5 stars - No…read morehello, I had to ask her for help, still no hello or greeting, upset looking face having to help me, rudely told me to pick out the shoes I want and she'll scan them to see if they have the size. All, as if I knew, how the process goes....Then she is bossing around the younger kid, Jose, to hurry up and go get my shoes. Jose - 10 stars - thank god he brought the shoes. I asked if he would help me instead of her and he did. He needs to be in charge of this section since he know what professionalism and hospitality means. Cashier kid - 5 stars - Met typical expectations Secret shopper - You could be more slick about, it was very clear you followed us for a bit.

We received very poor service at DICK'S in Kennesaw, Georgia today. We have a 162.00 credit on…read moreDICK'S Credit card. We went into the store to buy a pair of shoes. We did not have our credit card with us and were told they could look up our account with our phone number, ID, and SSN. We gave them the information and they could find our account. We went home and got our bill showing account number And took it back to the store. They still could not locate the account even with the number. The manager refused to come and talk with us and to provide any help. We went to our car, called the phone number on the credit card statement and they are mailing us a check for the credit. It is a shameful that the manager refused to even speak with us today.

Easy to get in and out using the parking garage that is attached…read more Staff was friendly and the line moved very quickly. Great selection of sports cards!

This is a pretty busy location presumably because it's one of the only sporting goods stores within…read morethe Perimeter. 2 stories, well organized and clean. Good customer service.

One of the quickest & easiest online shopping experiences I've had. I ordered two folding tables…read morefor an outdoor event& within 30 minutes received my order confirmation & ready for pickup notification. Curbside pickup was just as easy. Within 5 minutes of checking in, a friendly associate brought out my tables & loaded them into my vehicle. I later returned one table & received the same excellent customer service. I was in & out in under two minutes. The seamless experience & outstanding service earned a repeat customer. I'll definitely be back to shop for my new patio chairs.

This was my first and last visit to the Academy Sports location at Perimeter Mall in Cumming,…read moreGeorgia. Employees in one department went on break at the same time, leaving the department completely unattended. I requested to speak with a manager specifically to address the lack of coverage. I was approached by an individual who identified himself as the manager, "Chris." I calmly explained what had occurred and expressed my disappointment. His response was dismissive, sarcastic, and lacked any concern or empathy. When I stated that I would be posting a Yelp review regarding the experience, he replied "thank you very much" in a sarcastic manner. As I turned to leave, he began calling my name loudly and aggressively. I exited the store. I later contacted Academy Sports corporate customer service and spoke with an individual named Sev, who identified himself as a Customer Service Supervisor. I explained the entire situation. He expressed concern and stated that he would call me back the same day. I did not receive a call back. When I contacted customer service again, I was told that Sev had emailed me. It was later determined the email had been sent to the wrong address. Once I finally received the email at the correct address, I was informed that he was too busy to call me. This experience gave the clear impression that my complaint was not taken seriously and was simply dismissed. Customer service at both the store and corporate levels was disappointing. For comparison, I have shopped at the Academy Sports location in Cumming, Georgia, and received excellent service there. Unfortunately, that was not the case at this location. I will not be returning.

Stopped by this Dick's, because I was looking to get an Owala water bottle for my wife…read more This Dick's is a massive store. They have quite the selection of everything. I asked an employee where the Owala water bottles were, and he happily told me where they all were. There was a huge selection of water bottles. I needed one that was on a higher shelf, so I asked an employee nearby if they could help me grab it. He happily helped! At checkout, the register attendant was also very helpful and friendly. I think the staff at this Dick's is a great group of people! I solely want to come back, because they were so helpful!

This DICK'S location is a big store, with lots of available inventory on the shelves. There was a…read moretime after the start of the pandemic when there weren't any free weights, bicycles, and most everything related to these two things, but it looks like their suppliers have caught up with the demands and shelves again are getting full. The store is clean and everything looks like they're organized in logical places. I came here to look at running shoes. The shoe department is very spacious and has a large amount of shoes. However, the shoe inventory is stored away from the sales floor and an employee needs to help you by bringing your shoes to you from the back. I walked around the department, looking at running shoes, hoping that eventually an employee would also be walking through and help me, but no employee ever showed up. There were a couple of shoes I was semi-interested in, so I decided not to actively look for an employee. I was impressed by what they carry, like lots of items for camping, fishing, water sports and athletic clothing for all ages. The golf department is rather large. I ended up walking to the tennis department and selected some tennis balls. Got into line and waited ... and waited ... and waited. It took about 15 minutes of waiting for me to get to the next open cash register. Two employees were at the separate cash registers, and they were busy with their customers the entire time. If I was in a hurry, I would've most certainly put the can of tennis balls down and left. Nice clean store, and lots of great looking inventory, but attentive customer service is very much needed here.

I've been coming to this REI since 2006. And they have had consistently helpful and personable…read morestaff. The people who work here have figured out the best blend of helpful while leaving you to figure out how they can help you. (I was measured for my backpacks here. Trust me, the measurement matters!) I've purchased multiple backpacks and shoes from this store for my hiking journeys, and I have not been disappointed in any item. Their return policy is excellent. I've only had to use it a few times but it has always been easy (you need a receipt though!) I've been an REI member since 2006. In the early days, I would get $20-$30 back from my purchases because I was always stocking up. It's a great loyalty program. Today I bought replacement hiking shoes and a new item - water purification tablets! The store has a new layout so I also took some time to see how they switched things around. And if you can't find what you're looking for, ask someone because they can order it for you and have it shipped to your home.

--Location/Parking-- Located right off the freeway, which is…read morea one-way street. It can be easily missed. Plenty of parking alongside the building. --Ambiance-- Like every REI, there is a good camping, outdoorsy vibe. I recommend just walking through to get your nature fix. --Service/Staff-- The staff was tremendously helpful in all your needs. There is an expert in every department with helping with my hiking shoes to know what type of hiking boots would fit my foot. --Food/Products-- High quality products with a very good return policy to try it. They look over their items before selling to the consumer. They really care about their consumer, and it shows in the products they sell. --Capacity-- Huge store that accommodates over 100 + even during a black Friday event. Highly recommend visiting. Wide open spacing --Overall-- Great spot to find outdoor activities look at equipment and see what you need on your future expedition.

Woah, this place was overpriced. Used sporting goods should be cheaper than new and some tennis…read morerackets are extremely used and still 75% of a new price. Also at no fault of their own they do not have many roller blade sizes. The bar weights were overpriced as well. Maybe other items are a deal but the two we were interested in were not.

Secondhand sports store that, sadly, I have to say also comes with secondhand service. Play It…read moreAgain Sports is a store that buys old sports equipment and resells it at a lower cost. I've made two trips to this store - the first one with very good customer service, the second one with not so good customer service. Having never purchased golf clubs before, I went to Play It Again Sports on the recommendation of a few colleagues. On my first trip, I was referred to an employee who was very knowledgable about golf. The employee did an excellent job answering my questions and was able to set me up with a used set of irons and a putter, while giving me a good explanation of different products in the store. I returned for a second trip after my driver broke, expecting more good service. I asked one of the employees if they fix golf clubs. He abruptly told me that clubs are not fixed, and spoke in an attitude that he didn't want to be bothered. I asked if he knew where I could fix clubs, and he shot back that I should check Google. Then, I asked him if someone could help me decide if I should buy a new club instead of fixing it - which was when he sent me to the golf club section to figure it out on my own. I would expect an employee at a store that sells sporting goods, but doesn't fix them, should know where to fix sporting goods (the answer, which I got from another source, is PGA Superstore or a club repair shop at a local golf course). At the very least, I should be referred to another employee in the store who would know - if not information on repair, at least information on what I could purchase as a replacement. If I knew what to buy, I would go to Amazon instead of going to the store. And to be honest, I would recommend that you shop on Amazon instead of coming here. Good customer service which was sadly followed by an episode of very crummy customer service. I'd much rather spend more money at a place that treats me better than save a buck coming here.

I visited this location the day after the Chamblee/Brookhaven store, and the difference in…read moreexperience was wildd. Night & Day. The level of service at Perimeter is exceptional--thoughtful, attentive, and genuinely elevated. Every associate I encountered greeted me & greeted me warmly. I think it was Bethany who sold me on the membership, but she made the experience personalized, not forced or sale-sy. She started a fitting room for me while I shopped & I always love that. She also told me about the resale section and I got a brand new jacket at a sale price. I also always love that The gentleman in the shoe department was equally impressive, providing expert guidance that made my selection feel confident and informed. He was always there but still gave me lots of space; you get me. Much bigger selection all around compared to the Expressway and the sale items were still relevant. Overall, a refined and exceptional shopping experience. I'm already enjoying my new membership--thank you to the entire team!

Growing up in the PNW, I've been frequenting Recreational Equipment Inc. Co-Op for decades…read more Atlanta has several locations and some better than others. While they are much smaller than the Seattle's, they are more comprehensive gear shops around the Metro. This Perimeter REI is the best in our area. Sure, all Metro locations carry mostly same things plus or minus few inventory items / sizes. For me, it comes down to the staff and currently, this Sandy Springs REI has the most competent and attentive people. Recently, I ordered several hiking boots online and had to return one. I decided to return it to a store rather than by mail. I was educated on such huge staff knowledge differences on simple return process amongst local REI locations. It seems our consumer service level in most places have declined much in the past few years. However, as a Co-Op, REI has mostly kept up their service level even with my recent experience at another location. I appreciate Atlanta has many REI locations in a city that has very limited outdoor gear shops. One thing I absolutely find helpful at REI is their rock ramp to test the boots. Though when I was visiting many were shopping for OC sneakers. The staff here were more knowledgeable and helpful especially if you are early in your outdoor habits. Enjoy!