Outstanding all around service by Travis! Extremely knowledgeable (deep expertise in HVAC). Very efficient and friendly. Found our unit's issue quickly. Felt like a high-end Indy pit crew mechanic at a very fair price. 5 year warranty on their made in USA part that replaced a 1 yr old made in China piece o' junk. We've tried others in the VOC area. Travis is head and shoulders above anyone else we've tried. Thanks read more

I waited for awhile before I reviewed so I could calm down to write this objectively. I had them replace the shower valves, the diverter, and the piping. The guy they sent started by cutting a hole in the drywall without measuring and cut in the wrong spot. He then had to cut a much bigger hole than necessary. When I tested it I noticed the water kept flowing after being turned off, wasting close to a half gallon each time. He didn't check anything, just said it was normal. I called the office to tell them I wanted it fixed or replaced. I had to call them back after a week since they never called me back. I finally got someone out here after two weeks to take a look at it. He never checked anything but said it was normal. He said the new one will do the same, are you going to pay us? Tightening the valves ( they were barely finger tight) and replacing the diverter fixed the problem. It's hard to find worse customer service. read more

BUYER BEWARE!!! I have used Best By Farr in the past, the last time being several years ago. I had been satisfied with their work and their prices were reasonable. I had an issue last month with a thermostat in a rental condo unity that I own in Sedona. The new tenant was having issues with the thermostat that was only a few years old. I called and requested to have a tech from Best By Farr to go out and access the problem as I thought the tenant may not be familiar with that type of programable thermostat. I requested to be called by the tech if there was an issue with the thermostat and it needed to be replaced. I never received a call. I received a bill via email from Best By Farr a short time later. The bill was for a total of $458.50, $135.00 for the service call and $323.50 for the thermostat. This is a very basic non Wi-Fi "Honeywell T6 Pro" programable thermostat that sells on Amazon and other website for less than $80.00. I would believe that a heating and a/c company gets for considerably less. I called the office to complain about the price of the thermostat and for not having been called by the tech prior to replacing the thermostat. The lady in the office told me she would have the tech call me. The tech advised me that he was not told to contact me prior to installing a new thermostat and had no control over pricing. The tech came and removed the thermostat, and I ended paying $135.00 for the service call. I am not sure if this company has had a recent change of ownership. I also realize the company needs to make some profit on the items they install. The price they charged for the thermostat is 405% above the cost a consumer can purchase the exact same thermostat for. That is totally unfair to the consumer. I will also be contacting the Better Business Bureau regarding this matter. I do not expect a response from the company because there is nothing they could possibly say to justify that type of price gouging! Avoid doing business with Best By Farr. I will never use this company again. Consumers should read current and up to date reviews on any potential companies they want to use. Save yourself a lot of heartache and agony! read more

Best by Farr really lives up to their name. After multiple diagnosis and repairs by MANY other HVAC guys (unsuccessful) Farrs walked in knew what the problem was and repaired my heat pump in an extremely timely manner. They were cost effective and polite, too!! I am highly recommending Best by Farr . 10 stars!! read more

Wow! Timely and able to easily solve my chilly, no heat dilemma. This was after another company told me the unit was beyond repair and needed to be replaced! Travis, you're the best! read more

BBF installed several mini-split units in our home several years ago. These units are game changers in air conditioning! In spite of this, several of the PVC pipes that channel the water/moisture from inside our house to the outside have broken and allowed some water to leak in the attic where the pipes are located & onto and into the ceiling drywall. The water then dripped onto the floor. Last week we had another leak. My wife called BBF last Saturday. We thought we would have to wait until today, Monday, for a technician to show up & fix the problem. However, we were pleasantly surprised a happy that BBF sent Seth out to us on a weekend to repair the pipe! He crawled up into hot attic several times & when he was finished, the pipe was replaced and the leak was stopped. Every time a technician has come out, they have displayed courtesy & professionalism. In a nutshell, we have been very happy with Best by Farr for several years. read more

So to continue and confirm that there is a Rachel working there, who isn't very pleasant! She also too hung up on me ! I was told that the tech was there and no one was home. I asked if she could confirm the address and that he saw our vehicles parked and she quickly stated that there's no way to confirm and that "we're not going to get into that". I was told that they would be at our house at 8 AM, about 1030 I got a call from Rachel saying that the technician had been there for an hour, and was trying, knock on the doors and that no one was home. Long story short Poor practice in business. She didn't want to admit that they were wrong with the address of service or if the technician was even there. Just sad when you can read reviews and read other random people have the same experience. Maybe something went wrong, which is fine but don't beat around the bush and lie. read more

My service experience with this company was excellent, from the call I made to schedule a maintenance check-up on my AC to the visit by Wade and Seth who handled the job. These guys are friendly, professional, and very knowledgeable. Even though I had scheduled a check-up on my AC before the really hot weather arrives, but I also asked (after they got to my house) if they could take a look at a duct issue -- which they did and resolved promptly on the same visit. This was my first time using Best By Farr and I'm really impressed. I'll definitely call them again the next time I need help with my AC or heating system. read more

When these people say they stand behind their service, it's not just a trite company slogan - they really do! They made repairs to fix a coolant leak in my heating system that could not be found on multiple trips by the original installer. Afterwards, and not related to their previous work, the drip pan over-flowed in my garage ceiling. Shortly after I called to report the problem, Jamie came out and fixed it - even going to Ace for needed tubing, and then coming back the following week to make sure the problem was corrected, all without charge since they had already performed maintenance on the system. Since the garage ceiling had leakage problems they contracted with a dry-waller, again no charge. From now on, I'm sticking with these guys. read more

Had them out to fix the A/C on the roof of the house. Sedona AZ. The tech that installed a brand new compressor was on the roof, when I told him the whole house is vibrating with this new compressor. He said "It's an old unit, they all vibrate and there's nothing you can do" I told him the old compressor never vibrated and he said it's the best it can be. now, a year later, the A/C compressor went out again, just Called in an experienced HVAC pro who looked over best by Farrrrrs work. The new guy said they put in a compressor, but didn't put in or balance a new fan. He said whenever you put in a compressor you have to balance the fan or put in a new fan or it will vibrate and wear out the compressor over time, not to mention the horrible noise I had for a year with the house vibrating all summer. Worst of all, the tech that didn't balance the fan, also turned off the gas line valve on the roof, so when I went into winter and started using the furnace the ignitor burned out because it couldn't light the furnace. Why did the A/C guy, when chasing the air conditioning compressor turn off the gas line and not turn it back on? The new repair guy say's this is old tricks used by Farr to keep dollars rolling in by setting up problems like unbalanced fans and shutting off gas lines to the furnace without the customers permission. We have drywall cracks in the ceiling and wall as well from the vibrations. Well now we have things done right, but best by Farr is worst by Farr in my book and an extra $1,000 in cost because they didn't do things right the first time. read more

I just want to commend Jamie, our technician who came out today. We've had many come out and just haven't been able to solve our air conditioner problems ( leaks, pump not working etc) This is an old unit that really needs to be replaced. He did what he could but couldn't guarantee the problem was solved and left. 45 minutes later he returned which we did not expect. He stopped by our rental agency and got approval to do work that hadn't been previously authorized. Long story short...air conditioner is working ( not that it will last) but really appreciate his efforts. Thank you!... also Rachel has been great getting our appointments expedited. read more

We have been doing business with Best By Farr for many many years. Always excellent service. We trust Travis to know what needs to be done with our very old furnace. Kept our very old swamp cooler going until it "died", then installed a new one that is so much better. He is so knowledgeable about these things and so much more! I have noticed that some reviews are directed towards the office person on the phone. Yes, I noticed that she was not very friendly or helpful. That has no bearing on the excellent in home service provided by the repair/install/etc. employees. read more

Consistently they have a problem returning phone calls when you have a problem. I would look elsewhere there are much better service people. I've had nothing but bad luck calling these people and the work they provide is substandard read more

I had them out to service my evaporative cooler last year, and I was very happy with the service. When they shut it down for the season, they recommended that because the unit was so rusty, it be replaced, and they gave me a price for a replacement cooler. On March 2, I called and spoke with Rachel, who looked up my invoice, and found the information giving the estimated price. I told her I would like to go ahead with the installation and she said someone would have to come out and look at it again. I asked if they would please call me before they came, and she assured me they would. I did not hear anything back from them, so today I called again and the call was answered by Rachel, who did not remember our previous call and said she did not work there then. Perhaps it was another Rachel... when I told her nobody had called me and that I had been hoping they would be able to do the installation before the weather gets too much hotter, she said the reason nobody had come out to install it was that they required payment before they would come out, and they had received no payment. I told her I have never paid for a service/installation before the work was done and was not going to start now. As I was asking to speak to her supervisor, she said "then I guess we won't be doing business" and hung up! I called back to ask to speak to her supervisor or manager or the owner of the business but she did not answer the phone. I would not be posting this had she answered the phone and I could have spoken with the person who pays her salary. I'm sure that person would not have wanted my call to be handled in this manner. read more

If I could give negative stars I would! It took three days to respond when we called their 'emergency number' and when they finally did the woman hung up on us, multiple times! This place is the WORST By Farr!! We are stunned and will be taking our business elsewhere. I suggest you do the same. read more

I called this company to check out my HVAC system last summer because the blower was not turning on. Without any mention of a quote, multiple technicians spent three hours on my roof. At the end of it all, they temporarily "fixed" it via direct wiring to the blower motor and charged me $1,000. Then the blower motor would not shut off and they never gave me an option for a permanent fix to the issue. I called Pitzer's One Hour HVAC and their tech came out and within half an hour diagnosed the problem, fixed Best by Farr jerryrigging and gave me a quote to replace the "rescue motor" that was installed. No one at Best by Farr knew that it was a rescue motor? Unbelievable. I am a disabled veteran and my wife is retired, so the $1,000 was a bit of a hardship, but it was the middle of summer and we had no choice. I will never call Best by Farr again and will give all my business to One Hour Air going forward. Do yourself a favor and do the same. read more

I'm really let down by this company. There was so much back and forth between what was quoted and the actual price. We genuinely did not budget for the actual cost of the inspection at our place... it was more than double of what we were quoted. Any sort of assistance would have been appreciated, even 5% or something! But I think they thought we were just trying to get a handout. No help, just finger pointing. If you have mini splits, be sure you know exactly how many and ask them for a total before you schedule. read more

I am in shock. This company serviced my air conditioner in June 2020 and they did an excellent job at an excellent price. We had hail damage last week and the lead tech Travis came out to our house this past Monday, July 19, 2021, and he promised to write up a quote that afternoon or by the next morning. Two days later, Wednesday July 21, I called and left a message on that I hadn't received a quote yet and I never received a callback. I called just now on Friday morning, July 23, and I spoke to the rudest receptionist I have ever spoken with. She rebuffed my query about when I might see a quote, and she told me everyone is working 50 hour weeks there and that she had no idea when my quote would be written up and that Travis was booked solid through the end of August. I wasn't rude or unkind, I simply asked if she had any idea when the quote might be provided. She said she would tell Travis that I needed the quote by August 10th. I didn't say any such thing! I hadn't given her any date or deadline. I then asked her to tell him that we were simply hoping to receive a quote fairly soon, that is all. She repeated that she would give him the message that we need the quote by August 10th and then she hung up on me. I am absolutely stunned! Something terrible has happened to this company since last year. I would recommend steering clear of them until things change. Travis seemed really nice and very competent and I feel badly for all the techs. Something is very wrong in the home office. read more

Jaime came to my business an hour early and was happy to come back at the scheduled time in order to meet the gas company who was coming to turn on our gas so the heating system could be repaired. Though Jaime could not find the problem at first, he stayed and tried something else which fixed our heater. This was really going above and beyond. He was friendly, patient, and helpful. All of us at Sedona Soul Sisters think very highly of this company and of Jaime. read more

Made an appointment for them to come by for an estimate. Waited two hours past the appointment time. No call (to this day), no visit. This is how you treat a potential customer? I think not. read more

Had my system, heat/air replaced recently and overall, a very good job. Maintenance and service will be done by Farr.

Instead of Best by Farr this heating/ac company should be called "WORST BY FARR"! Meanspirited customer service (disservice) , incompetent repairmen, delayed repairs, and just plain poor business practices. I paid alot of money and never even got what I requested. There must be other heater/ac repair companies in the area that care for the customer in a professional and respectful manner. But avoid Worst by Farr like the plague! Unless you like abuse. read more

Honest service providers do exist and this is one of them. When I called Best by Farr to take a look at my air conditioner, I was prepared to replace the whole unit. Instead they told me that it could be repaired and the bill came out to less than $150. What a relief! When the time does come to replace the air conditioner, these are the people I'll be calling. read more

We have an air conditioner under warranty that has parts "on order". My husband was asked to pay for the parts up front, as well for Freon and labor...over $2100.00. They didn't communicate with us about when these parts would be ready to install. Our phone calls would not be returned. In the 4th week without air we called another local company to check out our problem and they found out that our problem was fixable and got our air conditioner working plus they talked to the parts manager at Best by Farr who said our order had been delivered damaged and had to be re-ordered. I give this company a poor rating for not finding all of the problem and being bad at customer service. read more

I have been using Best by Farr for almost 10 years. I had an extremely old central air unit and they managed to keep it running well for a long time. It finally needed to be replaced and they did a great job of finding and installing the perfect replacement unit. Their service team is personable and knowledgeable and they show up when they say they will! read more

Should be called Worst By Farr. Service man from this company checked out a request from my tenant because of no AC. I personally talked to the service man and he told me the system was old and leaking. I told him to get me a quote on a new system. Said he would be in the office early the next morning to give the information to a designer and I would have a quote in a day or 2. When I called the office over a week later, I was told he never got the information to the office. They were sorry for the miscommunication, but I still have to pay the almost $200 bill. Worst customer service ever! read more