We used this service to clean our dryer vent. They were on time, fast and efficient. Clearly…read moreknowledgeable and communicated well during the process. We'll use them again as needed.

The team was terrific! They inspected our dryer vent and venting system and came up with a…read moresolution. They performed the work that same day and were kind, clean, and courteous. If we ever run into trouble in the future, they will be the first call.

Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

Super professional and knowledgeable. Was able to complete my inspection and cleaning quickly!read more

I researched a bunch of chimney sweeps. Turns out many were related. They all up into one agent…read moresetting appointments, some sort of corporate or franchise thing? Need to be careful about this. I picked Darren because he's local. Previous owners somehow screwed up the functionality of my fireplace. They tore some things out so when I do have a fire, usually duraflame, some of the smoke leaks out into the room. Darren diagnosed the problem and did a custom fix, installed a smoke guard, chain screen protector; did a great job, doesn't leak anymore. Great service, good price; also an honest chimney sweep, he looked at the chimney said it doesn't need cleaning. Highly recommend.

Travis,…read more Knowledgeable and did a great job on my chimney. Highly recommend and was the lowest cost I received.

Travis showed up nearly an hour late for an appointment with attitude no less. He mentioned on…read moreseveral occasions that he has been doing this for 35 years. How this could be, is beyond me.

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

We went to O'Kells and they sold us a gas system with the right log set up for the size of our…read morefireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly.

This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

We had them come out to do the inspection of our fireplace. The tech identified some issues that…read moreneeded repair. I had to follow up with them to get the invoice many times then asked them how to pay the invoice and schedule the needed repairs, but never heard back on either item after several reminders.

I contacted Fireplace Safety Services for my troubled fireplace and left a message about what was…read moregoing on. They returned my call and told me they weren't able to work on my specific unit since it wasn't installed by them, but gave me the contact info of another company I should reach out to instead (which u did and got my issue resolved quickly). I was really impressed with this level of customer service - both the recommendation itself and the fact they left a message rather than hanging up when I didn't answer. I can't speak to their work, but I would definitely considering using them in the future due to their customer service.

Inept technicians -- go with another company. We have a Valor gas fireplace that started acting up…read more(delayed ignition, sometimes went out on its own, explosive fireball within the glass). We called Fireplace Safety Services to help fix the problem and give us confidence that it was safe to use. The technician that came out did not know how to open our fireplace (despite it being a fairly common model) and asked for the manual. I accidentally handed him the French manual, and he got a little upset. Rather than asking me to look for the English manual or searching online for instructions, he just changed the batteries in the controller, turned it on/off 20 times or so, and then told me it was "probably fine". He then wrote me an invoice that said "It would be a good idea to keep English manual on hand" and charged me $330. After they left, we left the fireplace lit again for 15 minutes, and the same problems occurred (fire died on its own, then fireballed). We then had another company (Eco Tech) come out. The other company immediately identified that the chimney termination cap was broken so wind was coming into the chimney and causing our problems. They knew how to open the fireplace without a manual, and they checked everything for us to make sure there weren't any additional problems and then cleaned up the dust and glass from inside. Don't waste your time with Fireplace Safety Services. They barely knew how to service our fireplace let alone ensure it was safe to use.

Found them here on yelp. Cannot be more satisfied with how professional and well priced! You won't…read moreregret using them if you need a chimney sweep! There are a lot of scams out there. People charging almost 300$ for a sweep! Be careful. Call these guys first!

We continue to use Clean Pros each year to clean and maintain our chimney and fireplace, and…read morethey're great! Quick, good communicators, and so tidy including wearing shoe covers and masks. Definitely continue to recommend them to all.

Mike examined the fireplace in our newly purchased condo, certifying it for use. he arrived on…read moretime, e plained the process in detail, prepared the work space carefully, with great regard for our floors and furniture. His work was thorough and meticulous, he examined the length of the chimney, cleaning off years of buildup, took many photographs, which he reviewed with us, checked the chimney on the roof, and gave us a clean bill of health. He vacuumed up the last bits of dust and grit as he was leaving. Highly recommend his services. Will definitely use his service again.

Had a great experience with Mike's Clean Sweep…read more I wanted to get expert to evaluate our fireplaces before we used them. So glad that we did so we can operate safely. His reporting was clear and recommendations noted so I can follow up at a later date with working knowledge to develop a scope of work. Mike answered my questions and was transparent about reaching out to organization(s) that make the rules to offer the best solution for my situation. I really like that! I will absolutely continue to work with Mike for annual fireplace cleanings. They do dryer vent cleanings as well which I will add to my list for Mike to handle.

I absolutely recommend SDI fireplaces. I live in Vallejo and went into the Burlingame showroom and…read moremet Joe, and he was so helpful in explaining the gas and the electric fireplaces. My friend and I left there feeling satisfied with what he had to say. Today my gas fireplace was installed by Jose and Miguel and they did a wonderful job. Joe came to Vallejo just to make sure everything is ready to go. He was great and setting up meetings before to make sure my contractor and they were all on the same page. Joe made me feel comfortable, and confident that what I wanted would be taken care of. It was a pleasure working with Joe and his crew. I do highly recommend.

Super happy with my new gas log insert to my existing fireplace. It was great working with Joe to…read moreadvise me on the best gas log unit for my L shape fireplace. Since the fireplace can be viewed from 2 sides, a see-thru unit was recommended. It looks very realistic and also puts out some nice heat in my living room. I thought the price was fair and communication was great throughout the process. I highly recommend this company!