Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

I have purchased four hot tubs from Creative Energy over the last 40 years. It has also been my…read morepleasure to refer them to a handful of my friends. My most recent purchase was with Cole, the store manager at the San Rafael facility. His sales approach and service were excellent. He is very personable, something we do not experience often in today's world. He also took the time after delivery to come to my home to personally educate me on the maintenance of the salt water spa. His site inspection team member Alex was also very professional and personable on his visit to my property. I would highly recommend Creative Energy and their sales and delivery team to anyone.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

Another big shout out for Hearth & Home and this time....their customer service. From a great…read moreinstructional phone call to take us step by step to replace the batteries in our unit, to a home check and reset of the logs.... everyone we've encountered there has been beyond nice, super helpful, knowledgeable and such a pleasure to work with.

Can't say enough good things about the experience I had today at their showroom with their rep.,…read moreMyles. He sourced the two parts we were in need of, tested my existing parts to make sure they were the actual source of the problem and then tested the new parts to make sure they were functioning properly before I left the store with them. Go there and buy things.

Super professional and knowledgeable. Was able to complete my inspection and cleaning quickly!read more

I researched a bunch of chimney sweeps. Turns out many were related. They all up into one agent…read moresetting appointments, some sort of corporate or franchise thing? Need to be careful about this. I picked Darren because he's local. Previous owners somehow screwed up the functionality of my fireplace. They tore some things out so when I do have a fire, usually duraflame, some of the smoke leaks out into the room. Darren diagnosed the problem and did a custom fix, installed a smoke guard, chain screen protector; did a great job, doesn't leak anymore. Great service, good price; also an honest chimney sweep, he looked at the chimney said it doesn't need cleaning. Highly recommend.

Easy to book, friendly helpful and knowledgeable tech, gave thorough explanation of issues and…read moreprovided a prompt report were all helpful with a recent inspection for a home purchase.

I highly recommend A Cozy Chimney! They completed a big, time-sensitive project for us (majorly…read moreleaky chimney that needed to be rebuilt inside and out) that other companies said was too large and too intense of a project for them to take on. Their estimate was thorough and fair. Eli and his team completed excellent work, and even went above and beyond in doing things like covering our chimney with tarps until the work could be completed. It's obvious that they take pride in the quality of their work. Shenda was also great to work with - she made sure to answer all of our questions and patiently helped us to think through our options. We will definitely work with them in the future for our chimney cleaning and repair needs.

Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

After dealing with a frustrating maze of shell companies where multiple different online phone…read morelines kept routing to the exact same high-pressure call center, finding Mister Chimney was an absolute breath of fresh air. It was incredibly stressful trying to find a real business when so many listings just turned out to be fronts for sketchy subcontractors pushing predatory $3,500 insurance schemes. Martin from Mister Chimney handled my project and he was fantastic to work with. He was completely honest, transparent, and professional from start to finish. He provided a straightforward, competitive proposal to replace our rusted chimney chase cover with a custom-fabricated stainless steel system--complete with an outstanding lifetime material warranty and a 4-year labor warranty.  The actual installation was pristine and incredibly clean. They replaced the entire rusted top pan and termination cap perfectly, completely protecting our home from future leaks and weather damage. Martin made the entire process seamless, and it is a massive relief to work with a legitimate, licensed, and deeply knowledgeable local business. If you want honest pricing, top-tier craftsmanship, and excellent customer service, ask for Martin at Mister Chimney! Thank you Martin and Muster Chimney.

We had them come out to do the inspection of our fireplace. The tech identified some issues that…read moreneeded repair. I had to follow up with them to get the invoice many times then asked them how to pay the invoice and schedule the needed repairs, but never heard back on either item after several reminders.

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

We went to O'Kells and they sold us a gas system with the right log set up for the size of our…read morefireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly.

Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

Highly recommend! Marvin runs a family-owned business and was prompt, honest, affordable, and…read moreprofessional. He was very clean and respectful of our home--laid out cloths and used a vacuum to ensure no dust was left behind. On the first visit, Marvin got our fireplace working but noted that the fan needed to be replaced. He ordered the part and came back to install it. What really stood out was his honesty--he realized I had overpaid on the first visit and proactively refunded me. That level of integrity is rare. I would absolutely recommend Fts Fireplace to anyone needing fireplace service.