Green Fireplace Solutions did a great job of customizing my likes into the fireplace design. Ralph has close relationships with his team, Jacob, Justin and Paul. Ralph does a good job of coordinating all the work involved. I appreciate the attentiveness, and careful design work, that included Jacob's hand-carved borders around the marble hearth. Justin saved me from having to cut into my walls to add an electrical line by effectively running a line down to the fireplace from my attic. Paul's a knowledgeable and excellent painter. Ralph and his team do exceptional work and they are definitely experts. read more

We paid $380 for a service visit and an inexperienced technician showed up, blindly following a troubleshooting guide. After randomly guessing, he claimed the issue was the motherboard and promised to order the part and return for free within two weeks. Three weeks passed--nothing. When I called, they had no record of my service and never followed up. After multiple calls, they finally claimed they knew which part to order but still didn't. A week later, they hadn't even placed the order. Frustrated, I asked for a manager and got the owner, who started screaming at me, yelling, "WHAT DO YOU WANT ME TO DO?!" Maybe not scam people?! Then, after all their delays and failures, they tried to charge ANOTHER $380 for installation--after saying it was included. I finally called a real technician who found the actual issue in minutes--a simple pipe blockage that was easily fixed. No motherboard, no expensive parts, just pure incompetence from Green Fireplace Solutions. To top it off, a standard service should cost $150-$250, NOT $380 for nothing. They wasted my money, misdiagnosed the issue, and yelled at me for asking them to do their job. Avoid this place at all costs! read more

Green Fireplace Solutions - Fireplace Services Near Me - Novato, California

I recently hired Green Fireplace Solutions for my home and I couldn't be happier. Everyone that I worked with or spoke with were knowledgeable and friendly. Ralph, the owner, was accommodating with both of our hectic schedules and Jacob and Jason were professional through and through when working at my home. Excellent customer service. Prior to working with them, I received a quote for the fireplace repair which seemed outrageous. Rest assured, Green Fireplace will do an excellent job and at a fair price. Thank you again, Ralph, Jason, Jacob, and Pauly. read more

I am very pleased with my new fireplace, and the installers, Jacob and Jerome, were a pleasure to have around. They did a beautiful job, and were kind in the face of my dog's insistence on being petted. All in all, a great experience, and I'm grateful. read more

Great service. The fire tech who came to our home was gracious, polite, and got the job done quickly. He also had very good advice. His name is Tanner. We will use Green Fireplace Solutions for our future needs for sure. read more

My fireplace has been leaking for a year or more. I have had a couple of fireplace companies out to help me with this and was quoted a few thousands of dollars for the repair. Then Ralph at Green Fireplace Solutions came out and within 5 minutes diagnosed the problem (leaking collar) and within a week someone was out to fix it. Thanks so much to Ralph and his guys for as easy fix (finally) for a no more leaks. The repair $260.00. read more

Lousy customer service. All I wanted to find out was if their company had technicians who checked and cleaned out fireplacelace inserts, including our remote. I felt the whole time that I was talking to the person at the other end of the phone he was talking down to me. I called back two times to give him the information he requested and left a voice mail both times. Never a response. Ended up finding a nice cooperative person who did a great job. read more

The owner Ralph lyed to us. He never refunded my money. I never received a fireplace nor had any service. We may need to go to the police or the city of Novato. Please do not trust this place. Im still out 6k. He will not return my calls. Its very scary that a local company can be so dishonest and steal from its community.... read more

I'm very happy with the product I bought from Green Fireplace solutions. Installation went very smoothly. The only glitch was it took more than four weeks to arrive. It's not really the store's fault, they're in great demand. The only other glitch was when it came to finishing the transaction I was told they lost my check. Enough time it went by that I could not remember the exact transaction, but I knew I paid them. Eventually, I discovered that I paid them by credit card not by check. But at the end of the day, I was happy with the product. read more

Their employee Ralph came to our house and made a bunch of questionable statements to make a sale, overpriced quote, attempted to speak to my wife alone who had to insist three times to call me to be part of the sales conversation. 'BTU has nothing to do with heat output' 'Wood burning fireplaces are illegal in your jurisdiction' When asked to rework quote and show us link to legal statement in support of what he said he went to 'I am sorry you didn't like my quote, best of luck' read more

Very helpful and knowledgeable staff. They sell and can install energy efficient, electric fireplace inserts. Lots of options available, in different sizes, brands, flame colors, heat or no heat. read more

i called them needing advice on a pellet stove and let me tell you Ralph is the best the whole crew there is nice and very helpful.Ralph walked me through my problems and solved everything over the phone.if i ever have any problems in the future this is where i would go thanks read more

Tanner came out and cleaned my gas fireplace. He was efficient and friendly. He put down a blanket first to protect the area around the fireplace being cleaned. I was surprised by how fast he disassembled the components, cleaned them, and put them back together. It was a great value and I'm glad I had it done after waiting too long to have the first service and cleaning. I was very happy with the service. Nadine Marturano Richmond, CA read more

It's been one year since I've had my fireplace insert installed, and I am very happy to report that it has met and exceeded my expectations in every way! I have a large older home, that tends to be very expensive to heat. With the new insert I'm able to heat just the living room with a touch of a button. Very convenient, and I don't have to heat the whole house. I also cut down on my heating costs -due to the fact that when I had an old wood fire, it was sucking my homes hot air out through the chimney... This does not use the air from inside the home, so it's much more efficient. I've had no problems with this unit, thus far. I like the ability to adjust flame and blower speed for the occasion. Worth every cent! read more

Green Fireplace Solutions - Fireplace insert supplied and installed by green fireplace solutions, one year ago. - Fireplace Services Near Me - Novato, California

I highly recommend Green Fireplace solutions! They are very knowledgeable and their work exceeded my expectations. Any construction project can be stressful, but they made the process smooth and the finished product was more than I could have wanted. read more

I have an older model gas fireplace insert. Unused for over a year. I asked for a general service appointment and was told it was "beyond repair". and I needed a new fireplace insert. I could not afford over $600 to even remove the old fireplace. Now, several months later, I asked another fireplace service technician who had serviced same fireplace but lived in Sonoma Co., for several years to check it out. He had no trouble lighting the pilot light which "Green Fireplace " had said was impossible and proceeded to turn on a beautiful fire ( which they said could never happen) and cleaned the glass cover which was supposed to be "unclean-able". I wanted to hire local service in Novato and ended up getting a sales pitch for a new fireplace. Beware of services pretending to be very experienced and overly confident besides being expensive. read more

Our chimney's support broke in the wind, and Green Fireplace was able to put in a quick temporary solution when they came to give us a quote! Impressed by their ingenuity and willingness to put in a temporary solution that if we wanted could have lasted for years. read more

Our heater died, and couldn't be replaced for a month. We had a quote for a fireplace insert from 2021 with Green Fireplace Solutions. They worked with us on the old quote to find a nice solution. Since we were freezing they did everything they could to fit us into their already packed schedule. As promised they came in a few days and installed our insert. The unit looks great and is super warm. They did a great job, the team was super efficient and responsive. It's also nice to support a local business. Highly recommended! read more

Green Fireplace Solutions - Fireplace Services Near Me - Novato, California

I was scheduled for an inspection of my existing insert for a possible replacement. UH OH... no one showed up. No text , no call, NOTHING ! Can't do business with a company like that. Can you ? read more

The technicians at Green Fireplace Solutions were knowledgeable and friendly. They fixed the issue with the electric fireplace quickly. They also diagnosed the problem with our chimney and repaired it. They were very efficient and took care to make sure everything inside and outside the house was neat and orderly when they left. read more

I was very pleased with the service provided by Rick and Cody. The were prompt and were both efficient and courteous. The politely answered all my questions and showed me how to operate the appliance. They were also very meticulous in their work and respectful of our home. read more