9/19/25 I took my 8 yr. old samoyed to the Flying Fur Palace located…read moreat: 15 AVON RD BRANFORD, CT. OWNER: LAURA GIARDIELLO This groomer does not even deserve 1 star....totally incompetent. After nearly 6 hours in the groomers' "care" I picked up my Samoyed (Noelle), a champion show dog of high pedigree. I was devastated to see what the groomer had done to my dog. (See attached photos) and documentation) WITHOUT MY CONSENT she completely shaved Noelle. I did not even recognize my dog upon entering the groomers' basement. I was beyond devastated. After 4 hours the owner, LAURA GIARDIELLO texted me saying: "All done with grooming... had to shave her.....the matting was too much for me to de-matt". In reality, she was too lazy to properly groom a double-coated dog. The ONLY reason to completely shave a double-coated dog is due to a medical/surgery issue. I was appalled when she didn't even offer an apology nor explanation for her careless act. At this juncture I am seriously considering taking legal action against this groomer and THE FLYING FUR PALACE business. Be cautious of pet groomers who work from their private residence who "work from home" (their basements) as they allegedly are not monitored closely or or supervised by town or state officials. Note: Groomer's comment to me prior to leaving her shop: "It's OK, you don't have to pay me". Final thought: Groomers in private practice: NEVER shave a double-coated dog.... Also carefully read the 1 and 2 star reviews on The Flying Fur Palace and do your extensive research on local dog groomers

I have boarded my dog with Flying Fur over the past two years and it has been reassuring knowing…read morethat my dog was left in good hands. The owner and staff are amazing. Dropping off my dog feels like I'm leaving him with family. Captain loves staying at the Flying Fur and playing with all his friends. With the location being right next to the airport make it very easy to catch that flight. Their services are affordable and convenient for your every need. I highly recommend their services.

they always keep my 105 lb pup looking great and his fur and nails under control. easy to get an…read moreappointment within a few days. nice people!

My dog came back with razor burns. He was also in a lot of pain. Unacceptable and disappointing.read more

The worst customer service. A friend of ours told us about this place. Said they weren't very nice…read morebut it was cheap. The first time my dog went here they weren't welcoming and very rude (not to mention the place is gross) but they were cheap and took my doodle in quick. Second time, we were late because a doctors appointment went way past the time it usually goes. We were 18 mins late. We called ahead of time to let them know and sincerely apologized. As I walked in with my dog the two women were so rude and almost tagged teamed me. One very rudely mention a late fee; I said sure, I would absolutely to pay for that. I'm late, I understand. I apologized up-and-down MULTIPLE times saying it would never happen again and that I was embarrassed we were late. They both kept making comments to the point I no longer felt comfortable leaving my dog in their hands. I was very kind and asked for my dog back. They said no, no need because the lady would be out of money now. I again asked for her back and they finally gave me her. As I was leaving they were swearing at each-other about me. I felt like I was at a dirty principles office. These women have ZERO customer service. And are very rude. If you just want a cheap place, this is for you. Don't except to also revive the warm and fuzzies.

My last experience at loving touch was extremely disappointing not did i pay more then pet smart or…read morepetco But our dog came home not smelling good and with random hairs everywhere.. when I called the owner to ask if he had been bathed she had such an attitude in her voice and simply said that yes he was bathed and that they groom animals sooooo .... Then she rudely hung up on me .... Thank you loving touch I will no longer bring my dog nor recommend this place at all.

I have been bringing my malchi here for years. Gianna did his groom last few times. They are great…read more Provide good service. Very happy.

Tyler was amazing, went to buy fish and he was wonderful. explained what fish went together and was…read morepatient and clear. WE LOVE TYLER !

I was sent a grooming angel. Professional and caring. Couldn't ask for more. I feel as if I have…read morewon the lottery...only better. Because these dogs are family. Thank you, Laura!

Laura is the best groomer I ever had. I'm so glad I found out about her. She's so patient and…read moretolerant and gentle and my dog looks and smells fantastic! She's truly a dog whisperer!

Shannon was the best choice we ever made. We called her when our senior girl dog was not able to…read moremake it all day while we were at work. We also had a boy dog who needed eye drops in the middle of the day. I told Shannon from our first meeting that Twinkie was my girl and she needed to take good care of her. Her response was exactly what I needed to hear. Shannon took such good care of her up until the day we had to say goodbye to our beloved Twinkie. I'm so grateful to have Shannon each day with our dogs. She was especially helpful with our new puppy who was very hyper! Shannon was so calm and patient with her. I highly recommend Shannon!! She has been with us for years now and she will be with us for many more to come.

Shannon is an amazing caregiver for your fur babies. It's reassuring knowing she's there for our…read morepups when we are away. We have had some high maintenance senior dogs in the past several years and she goes above and beyond without making you feel guilty. Don't know what we'd do without her!!

We had a Golden Retriever and he went to Amy since he was a pup. She was wonderful with him always…read moreand he loved her. She did an outstanding job grooming our boy for a very affordable price. We have recommended her to many friends and they are also very satisfied with her work. Can't say enough about the job she does.