I called E-Genius after using another company's service to diagnose on my washing machine. The…read moreother company lied and told me that my machine was obsolete and I needed to replace the appliance. Upon researching a replacement appliance I learned that the first company was deceitful. Apparently some companies don't like working on stackable units and instead of telling me that and refunding the service fee of $130, they lied. A spoke with Abel at E-Genius and he assured me that the issue with my washing machine could be fixed. Eugene from E-GENIUS showed up within the scheduled window and within a half hour was able to fix my washing machine. I can't say enough good things about the great customer service and professionalism that E-Genius demonstrates. I would highly recommend and will likely use their services again to fix my refrigerator.

We had an ice maker that wasn't producing ice for over a month and I didn't know who to call. I've…read morenever had to repair an ice maker. I went on Yelp and looked at reviews and landed on E-Genius. This company was very responsive and their rates were competitive when I compared them to other companies. They were able to diagnose the issue very quickly and repaired the ice maker two days later. The ice maker is now working and we couldn't more happy with the repair and would recommend E-Genius.

Big thanks to Proline and Robert Pot! We have a built-in panel-ready fridge and Robert replaced the…read morecompressor fans and control panel to get our fridge working again after we were told by another company that they couldn't compete the repair (meaning we'd have to spend 10k on a new panel ready fridge!) thank you Robert we so appreciate your service and professionalism!

I called Pro Line Appliance Repair because my dishwasher was not draining properly. It was giving…read moreme a code. I thought it might be the filter so I cleaned out the filter to the best of my ability but was still getting a code. I called Pro Line and told them that the diswhasher wouldn't drain properly and gave them the error code. They said they would send someone out the next day. The service call would be $49.95 and it would be applied to the repair if I chose to do it. The tech came the next day, thinking that he was here to work on a clothes washing machine. This was likely due to a language barrier on the part of the woman who booked the appointment as our address had to be repeated over and over also due to a language barrier. When the tech got to the dishwasher he looked at it a long time, then tried to run a cycle, got the error code, looked up some stuff on his phone and called someone, then looked at the connection under the sink. Then just looked at the dishwasher some more. He did not pull it out. He did not empty the water to check the filter. Basically no hands on work was done. Then he told me that the pump was bad and that it would be $388 to replace the pump--parts, labor, tax, etc. I told him I would have to think about it and so he charged me $49.95 for the service call which I unfortunately paid. I asked him how he knew the pump was bad and he said the fact that the dishwasher was not draining indicated the pump was bad. After he left, we talked to my brother in law who lives out of town and he asked some good questions. I called Pro-Line back and talked to the man in charge. I asked again how they KNEW the pump was bad and needed to be replaced instead of a clogged filter or kinked line or something else. The boss told me that when the dishwasher will not drain they always replace the pump and that fixes it. I asked why there was a need for a service call then since I had already told them it was not draining and gave them the code and they could have given me the quote over the phone. I asked why they didn't check the filter or anything else. He said the 49.95 was just the service call. If they actually did anything to the dishwasher, it would be a $200 labor charge. He continued to justify the tech who had checked nothing and done nothing so as were getting no where and I finally hung up on him and did a little YouTube research. It turns out with my dishwasher that if the filter is clogged, it shuts down and gives an error code. After the filter is cleaned (which I did) the code has to be cleared. I found a video that showed how to do that and cleared the code and now the dishwasher, including the pump that "needed" to be replaced for almost $400, is working perfectly. I honestly don't know if these guys are incompetent or fraudsters (likely both), but they charged me $49.95 for nothing and recommended a repair that was not necessary. I would have gladly paid the $49.95 if he had come out, checked the filter and cleared the code--at least he would have done something. I assume if they always replace the pump, that will also involve clearing the filter and resetting the codes--so replacing the pump always "works"--just like if your car was out of gas and the mechanic put in a new gas tank which he then filled with gas and the car ran again. "Every time we put in a new tank and fill it with gas, that seems to solve the problem." But this guy didn't seem to know anything or he likely would have reset the code in the least.

I have been a customer of Re-Appliance since 2012. Ritch, the owner is great. He responds quick…read moreand delivers quality nearly new appliances. As a landlord I have purchased refrigerators and washing machines from re-appliance and just recently purchased a new dishwasher and I'm waiting for the fridge to be delivered later this week. Don't waste your hard earned money at Home Depot or Lowe's. My new dishwasher is nearly new for a fraction of the price AND it's a top of the line appliance. A Kenmore Elite. It's very nice. Also Ritch referred me to Jim Murray to do the dishwasher installation. Jim was great. Showed up when he said he would. Professional and friendly.

Monny is a certified washer and dryer repair specialist and the finest technician I know in his…read morefield . Professional, Efficient, and on time. Do yourself a favor and call Matthews Appliance first.

Local guy who responds quickly, shows up as promised, and delivers as expected. Wow! Is this 2023?…read more We bought a mid-century home with lots of charisma that needed lots of TLC. Both the washer and dryer were 25 years old but worked well--until yesterday. I tried fixing the dryer without success. I Yelped and discovered Matthews Appliance. Winning. Sent a text and within 2 hours Monny arrived with tools and parts in hand. After an hour not only was the dryer functioning, the washer was also repaired even though I didn't know the top part of the agitator didn't work. These older machines run circles around the newer expensive models that break down often after just a few years. For now I'll keep these golden oldies! Looking for someone to steer you right? Has my "Give 'em a whirl" set to heavy duty and fluff. Call Monny. His prices are more than fair.

Left several messages and no response for a refrigerator repair left several messages no responseread more

Prompt, knowledgeable and has fair prices. If your appliances aren't working too well, The…read moreAppliance Surgeon will get them back to working as they should. When another one of my appliances acts up, I know that I only have to make one phone call.

Very fast service, my washer not drained and I called them on the evening and next morning…read moretechnician guy come to check my washer. And he fixed washer same day. I recommend them

If you want to get screwed over, hire Hook and Ladder. I had a problem with birds in my vents. They…read morecame out and they charged me a whopping $210 for each vent. It was hard to justify, but I figured this was a permanent solution to my problem. The guy told me we will never have birds in our vents again. Nope!! Within a year, one of the vent covers fell off because it was not properly attached. I blew it off and didn't want to bother the company, but then we started to smell dead animals because the birds were getting into my vent system. Then another one recently fell off. I called the company and I felt that they should reattach those covers as a good faith gesture, especially since they charged so much.. They admit that their covers are brittle and they said they will charge $250 to come and fix what they did not properly install. Stay away from this company. They charge astronomical prices and install inferior products so that you have to call them back and they can make more money off of you. Manipulation and denial of responsibility at its finest! I will be contacting my attorney and I will make sure that other people do not work with this company.

Amazing company with amazing customer service! I've been a customer for years and have never had…read morebad service! They are very professional, prompt and don't try to rake you over the coals with price! I highly recommend!

Josh and Jayden were my techs and they were quick and quite thorough. Josh answered my questions…read moreand gave me good advice on my unit and the issue it was having. Luckily it was a simple fix and on July 1st with it being 91 degrees in my house, I was very thankful that it a quick repair. The price was very reasonable, but with the temperature being so high, money was not an option. Thanks again for the wonderful service. I will recommend Hartz to everyone!!!!

Honest, hard working and understanding! Knowing an HVAC…read morecompany that you can trust is pure gold these days and these guys are it.