I was having scary eye pain and they got me in same day. Everyone was extremely nice and this was a really easy process. The doctor I met with was great! He talked me off the ledge. Also, this place is like really cool. It's like being in a swanky bar instead of a scary optometrist office. Definitely will go back! read more

Golden Optical blew me away! Before my experience with them I hadn't quite found an optometrist that I would have considered "mine". I have gone to various eye clinics over the years and never really was satisfied enough to return to any one in particular. Now that has completely changed. The front staff is AMAZING! You guys rock, and went above and beyond for me and I'll never forget that! The optometrist I saw was intuitive, and ended up tweaking a previously poorly written prescription in such a way that I now see more clearly with my astigmatism. I would recommend them to anyone! AND their selection of frames is FANTASTIC!!! They carry the rare stuff. Designers you won't find anywhere else in Portland. The 'golden' selection ;) read more

I have nothing but nice things to say about Golden Optical, which is why I felt compelled to write a stellar review. Although the entire team is excellent, Justin is exceptional, approachable and professional. This location is busy at lunchtimes, but Justin put me first by carving out times to ensure I was properly taken care of. He helped me find my perfect frames by showing me all the different shapes, styles, and colors. I would never have known what was out there had I not met Justin. He did a fantastic job showing me my options. Thank you for making me feel like your most important customer! Justin has just made a lifelong customer. I'll be going back to see him for all of my future optical needs! read more

Customer service shout out to this business! I had an optical emergency while in town and the owner was super-helpful and managed to supply me with hard-to-find contact lenses on short notice and on a holiday weekend yet. She knew I was a tourist, nothing in it for her; she just did it to be helpful and a real professional, understanding that for someone with severely impaired vision, having the right lenses is a big deal. I can only imagine that this attitude makes them even more awesome if you actually are a regular patient and customer! Thank you! read more

I think this place is the best for eye exams and glasses. Dr. Lawson takes the time to make sure you understand your vision issues and he offers great suggestions for improving your overall eye health. And his prescriptions for correction are always perfect. As for glasses, yes they are expensive. But with my progressive lenses, the less expensive shops couldn't get the field of vision right. Golden Optical works with me to make sure my glasses give me the correction and fit I need. They've replaced lenses that weren't right and a frame that didn't hold up to daily wear. That's what I appreciate - they stand behind their work. read more

I got two pairs several months ago. Being older, I needed a new look to stay relevant in this day of tough job markets. Golden Optical has a great buyer, and I ended up with two distinctly different styles, high class Lindberg for progressive needs and comfortable LA Eyeworks for computer/reading needs. When they were not as magnified as my old progressives from a different company (the eye doctor moved to Montana so I was on the hunt for a new source), Golden Optical offered to redo the lenses as a redo was part of the lens purchase. I had chosen the top-of-the-line lens, and I am glad I did so, since it let me modify the glasses. I enjoyed that the staff are learning this craft, and the doctor is very knowledgeable. The top-of-the-line lens gives a spectacular viewing experience. This is a place that works at providing good quality. read more

The most sophomaniac person I've ever met! I regretfully didn't get the woman's name, but with superiority arrogance she was quick to dismiss me solely based on my appearance. I presented by asking how much to replace the lenses in my glasses that I had in my possession. I use these lenses in the winter because they don't have Transitions. I have done this process twice a year for 30 years and know that it takes less than 30 seconds. I have always offered to pay when doing this; most optical stores have done it for free, some have charged up to $10. With a dismissive attitude she said it would be $50. I actually laughed, not because she was funny, but that she felt entitled to charge me the equivalent of $6000/hr. Being new to Portland I wanted to see how Golden Optical did business before I told her that my two daughters and I had already picked out new frames and I had our prescriptions on my phone. This business happened to have all 5 frames wanted and would have been approximately $4800. Remember the scene in "Pretty Woman"? I just lived it. I wouldn't give them a single star if Yelp didn't require it. Golden Optical? More like Golden Shower. Don't waste your time or money unless you thrive on egotistical elitism. read more

I have been a customer of Golden for many years. I was curious about the new owner, Dr. Chad Lawson, and what changes he would make beyone the decor. Turns out I had a relatively new frame break for no reasonable reason last week. I took it in and staff explained that the frame was no longer under warranty but that they would contact the manufacturer and see what could be done. The frame provider - Oliver Peoples - replaced he frame and Golden put in the lens at no cost to me. I am a very happy customer and feel that Golden went the extra mile to give me extraordinary service. I will ceretainly keep going there. Lew read more

Five Stars Is Not Enough If I could, I would give Golden Optical 10 stars. Here is why: I originally went in looking for a pair of Oliver Peoples frames. I had some pretty good ideas of what I was looking for after spending a bunch of time on their website. Doing an online search for O.P. retailers led me to Golden Optical. Since I live an hour away, I was hoping that my search would be fruitful. As soon as I came in I was met by Jessica. I told her what I was looking for and would also like to take a look at some Barton Perreira frames as well. After trying on numerous frames from both companies, Jessica showed me a frame by Oliver Peoples that I had either overlooked or were hidden. As soon as I put them on it was an immediate sale. They were the perfect looking frame both in size and color. The next step was to have my prescription faxed over from my optometrist. I waited about a week for the lenses to be made and as soon as I came in I noticed that the prescription for top part of the progressive lenses was off just a bit. Jessica advised me to try the lenses for a few days just to see if my eyes adjusted to them. After a week my eyes hadn't, so I called back and was advised to go to my optometrist and get my eyes rechecked. Low and behold, there was an error in the prescription. I spoke to Jessica again and she told me that they wouldn't charge me for the new lenses. This was for an error that they hadn't made and yet they would absorb the cost! At this point I was stunned. Not only had I been offered frames that have received a multitude of compliments, but now Golden Optical was going way out of their way on their customer service. They were two for two, but wait it gets better. Business took me to Los Angeles and while in Malibu I strolled into an Oliver Peoples boutique. I liked my frames so much that I figured I would find something different for sunglasses. I was with a friend who has been collecting O.P. frames since the company first started up in 1985. In other words a big fan and she loved the O.P. frames I was wearing. We found a pair of frames that we both agreed looked good, but frankly I wasn't quite ready to spend the money on them. I took a card with the info figuring that when I was ready I would ask Jessica to order them for me. I believe in loyalty and since I had such a flawless prior experience, I wanted to stay with Golden Optical. A short while after returning back from L.A. I found myself wandering into their store. This time I worked with Justin. He told me there would be no problem getting the frames I had liked and since they had the correct prescription now, it would be a normal process. I had to take a phone call and when I returned a few minutes later, Justin asked me to try on a different frame by Barton Perreira. It was déjà vu all over again. As soon as I saw them, I knew these would be perfect for me. They had all the qualities that I liked about the O.P. frames with details that put them over the top. It's not everyday that I drop nearly $900.00 on prescription sunglasses, but I knew that I had to have them. Sold! They are great!!! Bottom line: I have now had three perfect experiences at Golden Optical. Two where I was shown frames that I didn't notice and in both cases, they were absolutely the best look for me. Jessica and Justin got my style, my face shape along with my coloring and then tailored the frames to be the perfect enhancement. Portland is lucky to have such a good optical resource and Jessica and Justin are the best. read more

Great assortment of eye ware, professional and helpful staff make it a great place to shop designer frames.

This shop charges a premium price but dont expect a premium service or a priemium product. I had the lense on my glasses replaced under warranty due to clear coat failure. The clear coat failed again and I called to have it replaced because it's the same issue. The shop blamed the lab and said that they will charge since it was beyond the warranty period. Other shops have said that the clear coat never peels. So this shop is putting JUNK or DEFECTIVE products on expensive lenses. read more

I hope new ownership cleans house. Golden Optical cancelled an appointment on me 3 days before New Years without being able to re-schedule before my benefits ran out. Glad the old group is gone read more

Great service! I came in to this shop hoping to get my sunglass lenses changed. The front desk ladies were so friendly and helpful and successfully changed my lenses when other places could not! Thank you so much!! read more

This place nickel and dime you for everything they do. Selection are limited, went in for a eye exam and came out with charges that i didn't know it costs money. There are better glasses shops in Portland read more

BEWARE OF GOLDEN OPTICAL. Today I visited Golden Optical to collect a pair of bifocal glasses I ordered two weeks ago. The glasses were not usable: I could not see clearly through them. I suspected that my prescription had not been properly applied, so I asked to have the glasses redone. Golden refused. I then asked for a refund; Golden refused. I then took the glasses to the office of my eye doctor, where they were examined. The office confirmed that Golden had misapplied my prescription. I will pursue a refund: read more

I have stuck with Golden Optical through two prescriptions because I think Dr. Lawson is excellent. His office has the newest technologies and wonderful eye wear products. However, the customer service after the eye exam visit is horrendous due to office management. The office manager, as my contact who worked with me to find my glasses, never was available by phone. Inquiries about prescriptions were not followed up, nor phone calls returned. An invalid email address printed on a business card was handed me with the invitation, "Contact me anytime." I will not return a third time, read more

These people took really good care of me. I have a laundry list of eye problems, my prescription is extremely tricky, and like everyone else, I still want glasses that are comfortable and look decent. They had to send my lenses back to the lab twice, and then when the imported frames turned out to have a defect, they were able to find me a replacement almost immediately. Throughout all this hassle they were kind and helpful. I now have a pair of glasses that I think are the best I've ever had. Would recommend them without reservation. read more