The arrive was horrible. Waited 45 minutes for my order, which was not difficult. The manager "Amy" was working the register, but kept leaving. I stood there for over 7 minutes before anything was said to me. No acknowledgement or be right back, just off doing other things. The drive thru is definitely the priority. I was told mobile orders are in a different queue and take longer. The fact their customer service is non existent is bothersome. Still waiting for a reply from the main office. Apparently they don't feel the need to respond to this type of inquiry. Other locations don't seem to have this issue, so I don't know what's up with Bonita. read more

Start accepting all USD cash. Placed an order at the drive thru and the total was over $20. Got to the window to pay with a $50 bill and was told they couldn't accept it. Then was told my order will be consumed by the workers. read more

I'm a huge Better Buzz Coffee fan and was so excited they opened a location closer to me. With that said I am SO disappointed with BB. I've been here about 10 times since they opened and I am consistently met with attitude!!!! The employees here are horrible and have absolutely ZERO customer service skills. I am always very friendly and tip very well but yikes. The last two times the drinks did not taste good at all. So not only does the service suck but now the drinks do too. read more

Today I went to better buzz, and there was a long wait at the drive thru. I parked my car instead and ordered at the counter. I was surprised how fast the service took. The worker at the delivery window was very nice and friendly. Definitely, getting out of my car again. Coffee was great as well! read more

Been here 35 minutes now at the walk up with only 2 other people and still waiting for coffee. The people working are uninterested in helping. So far on service and wait alone is enough for me to never come back. Hope the coffee is good at least since they are now telling me a refund on my card takes up to 5 days to get back. read more

Vivian was super sweet and helpful :) I got my white mocha buzz & it was deliciousss! I would add a picture but I finished it within like two minutes of getting it read more

Ordered vanilla bean latte tasted like 7/11 coffee 3/10. Skip this drink. Service they are still learning the system. Bring your patience. Other cars behind me got put in front of me in line. Avoid the madness order on line. 3 Seed Avocado toast 7/10 . read more

Nothing like a buzz in Bonita! This has been a great addition to the area and the coffee options are great. The lines might be long but worth the wait! read more

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This is amazing the coffee is so nice and creamy perfect flavor and the cinnamon cold foam is amazing on any coffee I highly recommend the hazelnut divinity it's so good it's perfect coffee and also really good customer service. read more

quick service!! always my favorite place to stop. baristas always remember their regulars and makes them feel so special! chili wrap is the way to go. read more

My first time at Better Buzz and the matcha is amazing. The service was great. Jose had the best customer service. He was really helpful and helped guide me to pick a really good drink. read more

Love having a Better Buzz down south! Everyone is so sweet and have to give a special shoutout to Matt G being the G today Thanks Matt and the Better Buzz team! read more

Food was delicious but took awhile to be ready. Coffee and drinks came out super quick and everyone loved them. Shop is cute and small. Not much parking but a place to stop for sure. read more

Just have to say that I am so happy this location opened where it did. So close to home. The service is great and very friendly. Especially the barista, Jose. He takes the time to learn your name and remember you. My coffee is always on point! read more

Order the "Best Drink Ever" I got mine hot. It was superb! Sweet Service! I LOVE THIS COFFEE! read more

30 minutes plus on mobile for a cup of coffee is kind of ridiculous. Are the beans being roasted at the time of order? read more

Better Buzz Coffee Bonita - An phone line with no answer - Coffee & Tea Near Me - Bonita, California

Jose made our day! Great customer service and offering everything on the menu without feeling pushy! Need more people like Jose! Coffee wise can't go wrong with an iced snickerdoodle latte (with oat milk) & Iced horchata latte. read more

love coming here in the morning for the best coffee, great service, and kind workers!

This is the best better buzz location! Jose is truly one of a kind. Every time I come in, he brings such a positive energy that instantly brightens the place. read more

I was so excited to try this however it was so dry and did not come with any pesto at all! Dry bread with butter and the thinnest slices of turkey ever. Wish I chose something else for sure read more

Better Buzz Coffee Bonita - Turkey pesto sandwich - Coffee & Tea Near Me - Bonita, California

Jose was very quick and courteous. The customer service was amazing he went out if his way to make us feel welcomed.

Definitely needed to check out the closer Better Buzz by my house and was not disappointed, the service was quick from the first barista at drive thru to the window, everything was a pleasure. Vivian greeted us with a smile and made us feel very attentive to even if we messed up our own order. Would definitely recommend going to again, I tried the coconut matcha for the first time and now that's going to be my new fave. read more

Love this location, always speedy and my drink is always right! Download the app, it is worth it!

This is the second time Jose has helped us with our drinks, he's always been so nice, has great customer service skills and always greeting us with a smile. They need more workers like him. Always professional and is a great representative for Better Buzz. He has done an amazing job. read more

Overpriced coffee that the servers can't even get my order correct. Ordered two iced coffees and one of them was incorrect. The servers are too distracted talking to each other that they forget that they are "working". Get back to work...when you get a chance. read more

Jose was outside in the hot sun with great attitude and that's not easy to do, appreciate the costumer services definitely would be coming back because I liked Jose, read more

My husband and I stopped by here after our walk at Roar Park and Jose was the best!! He is so friendly and made our whole experience better! He knew exactly what to recommend to us and it was delicious! Jose is definitely the definition of great customer service!! read more

I ordered HOT Best Coffee Ever, 1/2 sweet at the drive thru. Once again, Coffee was NOT HOT at all!! It's seems to be the norm at this location‍ Just a little disappointed read more

Jose from Better Buzz provides great customer service and awesome!! We love coming to the Bonita location but so busy. Better Buzz is my #1 coffee spot! Thank you Jose for being so sweet and awesome!!! read more

This coffee is amazing and the place has never disappointed. Their worker Jose is great with customer service and has an energetic personality that is contagious. The location is also perfect with drive thru walk in and window service. 10/10 definitely recommend read more

Came to this location around 7pm it was pretty dead but when we pulled up the lady in front of us took FOREVER to order maybe 10 minutes. Fine whatever. We pull up & she gets to the window & starts complaining & yelling and she hadn't even gotten her drink yet???? She gets her drinks & RETURNS EVERY SINGLE ONE!!!! Multiple times!!! The workers handled it with such grace because I was getting impatient lol. We finally get to the window after waiting TWENTY MINUTES!!! & Jose was so helpful and kept apologizing. Amazing customer service & drinks, I feel bad they had to deal with that crazy lady. read more

The latte was good and the food tasted good. I placed an online pick up and it was ready when I got there. However the sandwich was a mess. The contents weren't in the sandwich and I had to rebuild it. Bacon was placed in half the sandwich and I also asked for arugula but got micro-greens instead. read more

Better Buzz Coffee Bonita - Horchata Iced Latte - Coffee & Tea Near Me - Bonita, California

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First of all; I cannot express how happy I am to have a location close to me since I live in Bonita. And I don't think I need to mention how good and fresh at Better Buzz is! Never fails to amaze me, AND I DON'T EVEN DRINK COFFEE! My usual order is a little unusual since they don't have a Hazelnut Divinity Frap (at least yet) but Jimena was super kind and modified the order to made sure I was satisfyied with my coffee, also when I got to the window (to the wall lol) I was pleasantly surprised by a coffee sample (The best drink ever! I believe it's called) which Ivette handed to me with a very jolly atittude. This place is good vibes all around. I can tell that they really care about the customer's experience. And again thanks to Jimena and Ivette specifically for giving me such a positive experience. I might become a coffee drinker now that I have this place so close read more

Better Buzz Coffee Bonita - The best drink ever (Delicious smooth coffee with vanilla undertones) - Coffee & Tea Near Me - Bonita, California

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Super slow service. Like really slow and poor management of the order of cars. Food and drink were not hot enough when received because it must have just been sitting on a counter. read more

This is the first time asking for light ice and no ice and receiving a drink that is not full. I've been to the Point Loma location plenty of times and always received a full drink, regardless of how much iced I asked for. Aside from that, we ordered the new Salted Toffee latte and it doesn't have flavor. It tastes like a regular latte. This is very disappointing especially when you pay full price for a drink. read more

Better Buzz Coffee Bonita - Salted toffee latte - Coffee & Tea Near Me - Bonita, California

So happy this location is this area now. My favorite drink is the Horchata Iced Latte, so yummy. I've been here a few times and everyone is so friendly and service is good! read more

Hey, so this is actually so insane. Made a mobile order at 10:25 Pick up time at 11... and I didn't get my order until 11:20..... how does this make sense? I go up the counter for the second time and my drinks had just been sitting there. read more

I stopped by yesterday by the Drive through window. Although, it was a Long wait until I was attended, too. And, not greeted at the Window..... a Lovely, Earth Angel appeared. And, it was a breath of fresh air. Her Name is Yani? I'm Sorry, I should have wrote it down. But, it's a short Name and starts with a Y and ends with an I. Anyways, I really Appreciated her Kind, Empathic Nature and Customer Service, Excellent! read more

Was okay and a little expensive. Drink was fair. Food was kind of dull if being honest got a chili wrap no chili flavor. All elements present out of balance. read more

'Best drink ever' lives up to its name. Very happy with my drink choice. Jose at the drive thru window was very helpful! So kind and excellent customer service! read more