My sister got the "best drink ever" and it tastes really good, it does taste quite strong though. My partner got the "hazelnut divinity" which in my opinion taste the best, its super nutty and sweet and not too strong. As for me, Im not a huge coffee drinker and usually just get a chai. Considering we waited 53 minutes in line, I expected better. Youd think you cant mess up a chai, but it literally tastes like plain water with cinammon LOL. Overall a cute spot, the line is on the main street, its new so you will def be waiting for a while.Def would recommend if you've been making the drive to the Point Loma location though. If you don't like waiting, you can always order online! read more

Better Buzz Coffee Bonita - iced chai - Coffee & Tea Near Me - Bonita, California

Great coffee and great service. My husband and I come here regularly for coffee. When we come in the evening, it's always an added treat to be helped by Jose. Kind, upbeat, and always has great recommendations! Gracias, Jose! read more

Great location, yummy drinks and an awesome staff! My Mondays are just a little easier when I come through on my way to work and Billy is there to greet me. He's always friendly and keeps the line moving. Bonus points because he remembers my drink order. read more

Friendly staff and efficient! They are always busy and yet the service is always spot on :) My usual stop before I adventure out with my dog for the day. read more

First time here, bad experience. Took unnecessarily long in the drive through and I say that because when we got to the window, the two employees didn't even acknowledge us for a couple of minutes. They were just talking away and laughing about something. I ordered my usual... an iced Moroccan, no ice, topped off with extra ice coffee. This is how I've done it for years at the Hillcrest location and recently started doing it at the La Mesa location, without any issues. The guy standing in the drive through that took my order understood and put in the order in without question. When I finally got to the window and the two female employees finally acknowledged me, they gave me such a hard time about my drink! The heavy-set, Asian employee working the drive through on 10/02/24, at 6:45pm was so confused about my order. I told her to just top my drink off with a little more iced coffee... she said, you mean extra ice, or extra cream? I was like, no...extra ice coffee! She continued to act confused. Then I told her that that's how I always do it at the other locations... And she responded with, and I quote, "That's because they don't care about service". Wowww...Like, she just totally put down another store when she clearly doesn't care about customer service. Honestly, I'm glad they didn't top it off, because now I see how much space the ice takes up. What a rip-off! I'll stick with the other locations, thanks! read more

I left feeling so confused and extremely frustrated. I placed my order at 9:17am I walked up to the window at 9:27 I know that my pick up said 10 am and I understand but I thought it would be no harm letting the barista know I was here to pick up my order. I gave him my name he couldn't here me so then I should him my order confirmation and on top it shows pick up time. He didn't say anything other than you need to show up 3 minutes before the pick up time. I said okay thank you and I stepped to the side. While I was waiting the line to order at the window was long but moving quickly. I noticed that the people ordering at the window and drive through were getting their orders no more than 10 minutes. After I witnessed that I went up to the pick up window and asked the same employee an update on my order he said he hasn't received it or started my order. I said okay afresh another 10 minutes I went to ask another employee if he can explain the ordering process. (I'm new to better buzz when this location opened I didn't place an order I walked up to the window and the wait time was not very long. I ordered once before and it was a much better experience since I went to the drive through). This particular employee was a bit more empathetic when I asked him what he would recommend. If ordering at the window or online. He did his best to explain that when when you pick Asap orders it's placed in 15 minutes increments. What that fully means I still don't know. I know I looked confused and ended the conversation by saying "I don't know what to tell you". Once again I stepped to the side but at this point I was feeling extremely frustrated. I went to the car and explained to my family what the delay was and I explained the issue. I tried canceling the order through the app but it did not allow me instead a notification popped up stating that I needed to contact the store. I then walk back to the pick up window the same employee that I interacted the 1st time said we haven't started working on your order and it was 9:45 already. Again I placed my order at 9:17 I then said if my order has been started I would like to cancel he responded okay and gets a clipboard and asked for my name and states my refund would approximately take 3-6 business days. To say the least my patience hit a wall. I was about to walk away but quickly told him I will wait. Walked away feeling very uncomfortable and frustrated and the. Came back at 9:57 and went back to the window he saw me said nothing and just proceeded to push my drinks and food to me. When I asked is This was my order he replied saying that is your order! No empathy or sympathy. I know I'm leaving a novel but he can truly use more training especially when he is working in the service industry. I will reach out to corporate and move forward with my complaint. This location needs to work better. read more

Disappointing! I live in the CV area and was super stoked to finally get a location down south, I will continue to drive to University Ave or Rosecrans. I gave Bonita a shot a few times now and each time their drinks taste AWFUL nothing like the other locations. The staff is not friendly either when you ask if the drink can be remade because of the lack of taste. VERY DISAPPOINTED with this location. read more

Coffee could be a little refined, I prefer stronger drinks. They do run on more of the sweeter side. Prices are a little high for what you get in a cup of joe read more

Amazing! i got a Best Caramel Buzz and let me tell you, the BEST I've had in years! Must try! The service was amazing . The girl at the counter name Asia was super helpful, walked us through the entire menu which was super helpful. Husband got the Best Drink Ever and he loved his coffee too! This is seriously fantastic coffee. And you have to try the Acai bowl with almond butter, OMG TO DIE FOR!!! We will absolutely be back for more! read more

I was there in the morning i ordered 2 ice coffee and a cinabbon roll and what they did is they put cinnamon powder on my drink which i didn't ask instead of being apologetic they approached me in a rude way that they made me look i was the one who made a mess. Bad service staff is not friendly. read more

First time trying this place...and the LAST. Location is terrible because of the corner nearby but I could deal with that if it wasn't for the entrance fiasco. There are two driveways that you could use to enter the parking lot for this place (and maybe the other building in the back of the lot - not sure). When I arrived there was ONE car in the farther drive thru entrance from me. The one closes to me had two young women standing there from BB. One approached my car asking if I wanted to use the drive-thru. I said I was trying to, yes. She then told me that the drive-thru line starts "over there" as she pointed to the other side of the lot that you'd access from the first of the two driveways (not the one I thought was the entrance for this business and not the one I used this time). Seeing the lot in person the first time today, I could see why they'd want this setup because the line could get long at busy times and if cars come in the second driveway, they can't enter the long drive-thru line. The problem with this is that I didn't think that first entrance belonged to this business, so I chose the driveway closest to BB. It would have helped if there was a large sign at the first driveway to signal to use that one instead, but there was no such sign. The second young woman told me they've been trying to tell management that the entrance is a problem, but in the month they've been open it's been problematic and it seems they're not in a hurry to fix this with a sign or anything. When the young woman indicated that the lineup for the drive-thru was on the other side, but that she'd let me go in here because there was no one else in line, I was surprised (because duh! - why would I go around when there was no one). She pointed to people supposedly directing traffic, but I barely noticed them because they were on the other side of the lot and not the side I was looking for the entrance to be. So, it's rather confusing. I said the lineup being on the other side was stupid (because it is), she walked off and stopped talking to me. Fair enough. But then I went into the drive-thru and the other young woman was super nice and sweet and explained the problems and we chatted briefly about it. I had intended to order a coffee and bagel sandwich but decided against the food and just ordered an iced coffee, to which she asked how I'd be paying (cash or card) and I said cash. She took my name and I pulled up. When I got to the window to pay, I was told they can't take cash. I expressed my surprise asking "what? What do you mean? Who doesn't take cash?" I was too shocked to say that they didn't tell their worker they had standing out in the sun about this when she was taking orders. But then the man at the window kept repeating it, and then lifted up his register drawer to show it's empty. This wasn't super early or late in the day, but midday at about 1:30 pm, so no idea why they had a register without a till with cash in it for change, but whatever. He must've said something to some other woman, a little older than the younger women at the drive-thru because eventually they said they'd take it - like they're doing me a favor in taking cash. I said no thanks and that they wouldn't because I didn't want it anymore. I left sans coffee and with a sour bad taste in my mouth from the whole encounter (aside from the sweet girl at the drive-thru - management, if you want to know who, I'll describe her offline if you contact me as I didn't get her name). Seriously, I do want to support small businesses and with this being in the South Bay, I was hopeful. But unfortunately, the poor service from probably undertrained staff that clearly don't want to deal with customers is going to make it hard for this location to last. The South Bay has a hard enough time getting and keeping businesses open and I don't see this as going well what with the entrance/parking lot confusion and possible dangers and the poor service. I wish I could tell you how the coffee was but never even got that far if they don't even want to take cash or talk to people to explain rather than order customers around. read more

Better Buzz Coffee Bonita - From the exit of the drive-thru. NO sign indicating which entrance to take, just a sign showing the business is here. Bad location/signage. - Coffee & Tea Near Me - Bonita, California

The coffee at Better Buzz is pretty great, however this location is the most difficult to access with a staff that is noticeably super rude. We tried to enter the drive-thru this morning and the two employees who were standing by the drive-thru ignored us and continued talking before side-eyeing us and stating rudely that the drive-thru entrance was "over there". They gestured vaguely and when we asked for clarification, they just repeated themselves and rolled their eyes. We were so confused and didn't want to take up any more time so we exited and made an inconvenient u-turn only to show up at the same exact spot and when we tried to ask for clarification again, the two girls in front were so rude that it was unbelievable. Would give 0 stars if possible. They need more signage to demonstrate where to properly enter. read more

I love better buzz coffee, but i recently got the ham and cheese wasn't expecting too much but I'm a little disappointed the ham and cheese croissant have 1 piece of ham and a seems like half a slice of cheese read more

Better Buzz Coffee Bonita - Ham and cheese croissant - Coffee & Tea Near Me - Bonita, California

Coffee is fine. The one star is for adding a 20% tip to my husband's transaction without consulting us at all. The girl at the window tapped the button before giving it to us to pay for. My husband saw it and she turned the screen around before we could even choose an option. That ain't right. This was our first time here too and I don't think we should be obligated to give you 20% just cuz you make coffee. Get it together fr. Shady. read more

I was so excited about this coming to the southbay, but why are they so damn SLOW? It wasn't even that busy when we went, but it took half an hour. The drinks were fine but NOT worth the wait. I'll keep going to Jets. read more

SAVE YOUR TIME & MONEY!!' Coffee was awful, service was bad, and food was terrible. If I could've given no stars I would've.

Love the coffee but i was surprised that when me and my wife bought a large cold drink without ice they didn't fill it up it was pass half the cup i ask them why its not full they said because they leave room gor ice now that i opted out of ice so they dont fill it up ha????? Anyways just ranting read more

I super pumped that there is a better buzz in my hood now. They just opened soooo I know they are still working out the kinks, but the whole parking & drive through situation is a mess. There were people parking on red on Bonita road and just leaving their hazards on. Wait time was regular, I wanted the cold brew cinnamon but they were out so I asked for the Carmel buzz & guess what they were out... no problem got the best drink ever blended with espresso beans & they forgot the espresso beans... still going back to this place in a couple weeks, hopefully better buzz gots it together by then read more

I love the coffee and the food, however, the employees at this location suck. They have the worst most unwelcoming customer service. Cashiers/drive thru attendants have zero manners and nasty attitudes. They clearly hate their jobs! I avoid going in person and use delivery apps instead. Unfortunately, using delivery apps is just as bad since they can never get a simple order correct. Today I ordered 2 food items and a drink. When my order arrived one food item was missing. I know in fact it was the employees fault because it's constantly different issues whenever I order. It's always either missing items, no napkins, no spoon for açaí, wrong drink made etc. I enjoy better buzz but I will be either going to a different location or taking my business elsewhere. I read some of the reviews and other customers also complain about the horrible customer service at this location. I hope management can address these issues and come up with a solution! read more

It's ok but could do without the verbal scolding for using the wrong entrance to get into the drive thru.

Hazelnut Divintiy Iced or blended. I don't get coffee from places. That's not my thing, until I met this drink that is.

Loving this coffee!!! It is amazingly good. This location also has a drive thru. But I would suggest you get the app & order ahead. My favorite drink is the Hazelnut Divinity. If your looking for a refreshing drink I would also recommend the mint lavender lemonade. The staff are super friendly and helpful. I am always greeted with a smile and great service. If you have not tried better buzz you need to!!! read more

Food was good, pastries were super yummy & the drinks hit the spot! I keep turning new coworkers onto this place & they are hooked!

Extremely rude no customer service skills tried to pick up an order there and all I was told is we are working on it so 15 minutes later I asked for an update and I was told the same thing again so I asked can I get a rough idea of how long and the answer was no we're working on it meanwhile drive through was moving but if you walk up apparently your low priority so I cancelled my order and left not worth the attitude for coffee read more

I've tried all better buzz locations in San Diego and this one by far has the best quality of food. I'm knocking off a star because whenever I come and it's hot the employees are usually outside in the heat with no chairs to sit on. Today I passed by for coffee and it was pouring rain, one of the guys taking my order had no umbrella ! && still no chairs ! Please do better for your employees !! read more

I love the new location here in Bonita! They are such kinds workers and always ask how my day is doing. They are very accommodating with my orders and always have a smile on their faces! One worker was very well with my, I believe her name was Rachel and she had a smile on her face and had small conversation with me in the drive thru. The drinks were amazing as well as the breakfast. My favorite is the yogurt bowl ! read more

Expensive drinks that are disgusting, came in at drive through at around 10:30 and the girl who took my order was really nice, the girl at the window I can't say the same about- I asked for a remake on one of my drinks because it was visibly very icy with a ton of the little ice shards, she remakes the drink and the remake visibly looks worse and still icy, then I leave because I'm annoyed and really don't want a problem and then I drink my drink which wasn't the remake and it tastes disgusting and has a slight alcoholic after taste,nothing like a caramel buzz :// I'm only annoyed because it's expensive and all my drinks were bad and I'm a barista myself who prides myself on making really good quality drinks. I would avoid coming here and make the trip to Mira mesa or downtown locations read more

Coffee has always been on point every time that I've gone and they have great service.

Better Buzz Bonita is definitely a fresh breath of air when it comes to coffee. The coffee taste amazing and is pretty strong depending on what you get. Although it's not indoors, they do make up for their drive through. But even then, the drive through is super slow and it's faster when you order on the app or order ahead on the website. The employees are super nice, and shoutout to Amy because she complemented me on my sweater and it actually made my day. Great vibes from the staff overall. read more

Matt G. was amazing and so very helpful! Very positive and friendly - nice way to start the morning!

I tried out the new better buzz in Bonita and wa not gonna of my holiday coffee the candy cane best drink ever. It was lacking the candy cane flavor. The service was great and the ambiance was cute. Loved that it was a drive thru coffe shop which Bonita needed. read more

they always make the drinks wrong here its either missing somethibg or not sweet enough.

Super super excited to finally have a Better Buzz location in the South Bay after how many years! Had to stop by after their grand opening to check it out - the shop is decked out in typical Better Buzz decor and is right off of Bonita Rd near the Jack In the Box. This is definitely one of the smaller locations with the service primarily catering towards drive thru. In-person orders and mobile orders are handled through a window, and there's a few seats on the outside. My biggest issue with this location, and hopefully it'll resolve over time, is the lack of parking at the shop and the inconvenience of the long drive thru lines spilling out way onto the main road. I opted to mobile order and park across the street and book it across the road once there was a gap in traffic, but Bonita Rd is always a busy street and it is somewhat inconvenient to have to go down to the nearest crosswalk then walk back. Otherwise, the service was really friendly and communicative about status on orders, and quality of drinks just as amazing as any other Better Buzz. I will definitely be returning regularly, but hopefully the accessibility issue can be ironed out. read more

Better Buzz Coffee Bonita - Pretty small location, mostly just drive thru and in-person ordering through a window with seats outside - Coffee & Tea Near Me - Bonita, California

See all

I love this better buzz location but I want to shoutout John. Usually the drive thru is pretty busy so when I pulled up there was one lane opened and another barista just opened the second lane to take orders, so it's my turn to order so I pull up to get my order taken and randomly this karen in the other lane starts yelling at the barista to take her order cause she's been waiting, he let her know the barista on her side will take her order and that they were having problems with their ordering systems, but she is still yelling and another car starts yelling at him too while both of the guys were busy taking orders! So after dealing with the Karen's John helped me with my order which was a mocha buzz with espresso beans which was so good. I felt bad cause they were outside and it was hella cold too. But thanks again John can't wait to come back! read more

The Better Buzz Bonita location has to be the worst place for a drive-thru: right in the middle of a parking lot for another office building causing a lot of traffic in the area. After waiting in the drive-thru to finally make our order, I tried ordering one of the drinks that is promoted on their instagram (mazapan latte) and they do not offer it at this location in Bonita. Additionally, my husband tried ordering an ICED Mexican Mocha and they gave him a HOT drink because they said they could not make that drink iced! Even though their menu says their drinks can be made hot or iced. So, he left the drink there and asked for a refund because he had already paid and the cashier said he would get the refund within 3 business days. It has been 1 week and still NO REFUND! So, aside from no refund we basically waited and were stuck in the drive-thru line for nothing. I honestly tried understanding what the "buzz" is about, but I don't get it. We will NOT return. read more

Coffee is good and so is the food. They have lots of options. Only downfall is that they get really busy in the morning and the wait can be quite a while. read more

This Betterbuzz slaps. Fastest drive thru ever!!! The staff is amazing. Would definitely recommend

Wait time is horrible. App automatically gave me a pick up time of 30 min from my order time. I show up before and employee says "I'll talk to my manager". People who ordered after me at walk up got their orders way before. Pick Up door gets shut in your face when your order is called not knowing if you need utensils or anything else. It is now my pick up time due .... Still no coffee oh and someones order apparently changed and they managed to remake in less than 2 mon yet I am STILL waiting 0/10 read more

I dont normally post Yelp reviews, but gotta start somewhere right? It was my first time at a Better Buzz. I wanted to try something new over starbucks and DD, so some friends recommended this location to me. Was helped by Shelbet. She had such a unique name, so I'm able to remember it. Super sweet and perky, she gave me her personal recommendations. Service was quick! I loved it. I would 100% recommend for anyone to come here again! read more

I love better buzz but this location is a mess. I had to wait almost an hour for my mobile pick up drink so if you want to do mobile pick up thinking it's faster... save yourself the trouble and try JETS, Pavaraga, Donny's, Blue Luna or any coffee shops in Bonita that are much more deserving of business and won't take 10 business days to get you a drink. read more