Wow, this place has some of the worst customer service in the entire city!! Didn't realize it until we had an awful experience and then started reading reviews after the incident. Called the store to find out about a specific product & the girl immediately dismissed it saying they didn't have it without obviously checking and then she hung up without warning. Called back and she had said she thought the call was resolved and we told her we were just making sure that she actually spelled the product name correctly and actually checked the system and shelf which she assured us she did even though it was impossible in the amount of time. She was very obviously just telling us anything!! Luckily my husband had been there a few weeks earlier and found the exact product that she assured us they didn't have and so we went ourselves anyway and sure enough...found the product in multiple varieties right on the shelf!! Not only is this lazy employee,that may be named Yoselin according to the receipt, costing the store potential sales, but she is rude and lying toward paying customers!! All we can do now is hope hard that a Total Wines and More finally moves into this area!! read more

It's the time of year again for the 5 cent deal. Honestly didn't even know it was going on till a client had mentioned it. So what does one do when this is happening. They check it out as it's meant for. This location off sepulveda is part of a mini strip mall. Plenty of parking in the lot. At first when you walk in, you are greeted with the deal special right in the front entrance. They had a mix of alcoholic beverages full frontal for you to see. Each isle is designated for its own type of liquor as well as snacks. Obviously had to check it out to see whats part of the deal. Not going to lie, whatever we were looking for, it wasn't part of the 5 cent deal. So basically, it's buy one item regular price and the second is 5 cent. It's a good deal during the holiday seasons. Perfect for gifts or yourself. There was wine and liquor for the deal. Not sure if beer was a part of it. They do have a big variety on everything. Wine, beer, hard liquor, cigars, and even snacks. Almost a one stop shop. For the deal it's great. Basically buy one get one free. But they are limited to certain things. But if your looking for alcohol, it's your place. read more

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This is my go to BevMo. It's huge inside and well stocked. They have weekly deals and you can sign up for their rewards program using your cell number. Wines, Prosecco, Champagne, spirits, cordials, you name it they have it! Plenty of parking in the lot. Located next to FedEx read more

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Warren was especially helpful because he is so knowledgeable! Wish this location were closer so I could shop here all the time! read more

Came here just before closing for a quick Turkey Day gift. The item I wanted was in stock and I wound up buying a gift bag that I wasnt expecting to. Slight hiccup with my member pricing but otherwise a good experience ! read more

BevMo! - Cute Gift Bag - Beer, Wine & Spirits Near Me - Van Nuys, California

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My neighborhood BevMo, where the bevs go! Located in the city of Van Nuys, but on the cusp of Sherman Oaks this local beverages and more store is one you'll love to explore especially with such a huge selection of wine, spirits, beer, juice, soda, mixers, salts, home goods, barware, celebratory items, frozen goods, snacks, cigars and so many fun finds. The staff is plenty friendly and quite abundant. They sometimes have a security person during the day that's just as personable and engaging as the BevMo GoPuff (who bought BevMo in 2020) crew. I stopped in recently for some gifts for a special someone in my life having a birthday. He's very into cigars and whiskey and BevMo has both. A lot of items are on sale in the store, especially if you're a member, free to sign up like most rewards programs #ClubBev The 5 cent sale is a great deal and you're able to take advantage of it by signing up for a club card. A lot of their wine and various libations are apart of this deal which is essentially a bogo, by one get one for 5 cents. A lot of the crew is knowledgeable with many specializing in certain areas including your clerks/cashiers/bevmologist. The store is always clean and the layout is fairly easy. The wine isles can feel a little tight, especially with a cart, but it's still easy to get around even when they're busy. Parking is fairly easy in a shared strip mall lot with FedEx (directly to the right), Petco and Vista Paint to name a few. They're open 10 AM to 9PM most days, Monday through Friday and have adjusted hours on weekends. Saturdays starting at 9AM and Sundays closing by 7pm. read more

Customer service skills at this location could be greatly improved. Came here on a Saturday morning and it was pretty empty with maybe 2-3 other customers in the store. I had a couple of questions on stock and the staff I encountered looked like he couldn't be bothered. Great prices and overall well stocked but did not feel welcome here at all. I'll stick to other locations/businesses. read more

The WORST service you can possibly receive. Horrible horrible horrible horrible service. Check out people DO NOT WANT TO BE THERE! No urgency. Constant conversations. Do not know how to work the computers / register. Constantly talking instead of ringing up customers. Literally sleepwalking through the job and it's EVERY SINGLE EMPLOYEE If the place didn't have BOGO for 5 cents I wouldn't step foot in the place. Awful service all the time. Do you know hard it is to be bad at this job? You have to truly try to be bad. Brutal brutal brutal read more

Solid place! I always find what I need at this BevMo. They have even stepped up their snack game significantly. I appreciate that they have a lot of fridges with chilled wine/beer etc. and it's not all warm sitting on a shelf. Their prices are pretty good too. I mean, how can you beat the 5 cent wine sale? I feel like I am stealing every time I buy wine in bulk that's on sale. If you are looking for something more niche, I would say go to total wine. Bevmo is great when you know what you want or are looking for a good deal. There is parking available at this location which is super convenient. The staff is always helpful with carry outs. I've only had good experiences here! My only "complaint" about BevMo as a whole is their house brand, "unruly" isn't very good. read more

Love this BevMo! Be on the lookout for deals here. Got a buy one, get one for 5cents deal today! Also if you are a BevMo member, they will have sales for you too, so check those emails and keep eye out in store. Customer service is always great here, but today had the pleasure of having Warren check my items out. What a delight and ray of sunshine in the customer service world! Made my day! Will definitely be stopping by again. read more

I didn't catch her name, but she has locs and dimples and she's thick. She's honestly the best person there. It definitely doesn't hurt that she's pretty too, haha. Every time I come in, she's always overworking herself and helping multiple customers at once. I've noticed such a positive change since she's been working there -- things run smoother for sure. People really need to learn a little patience because she's clearly doing her best read more

Selections of the liquor was okay. Service was terrible. This guy cashier made a mistake giving me wrong change. Since i paid cash and he didn't even ask me if i have a membership. He just gave me my total and charge me regular price and i handed him my cash. I told him why you didn't ask me if i have a membership and now you're charging me regular price on the liquor. He called the manager to correct it but the line is getting longer and longer so he hand me $2 back. He said its the same thing. I was pissed off so i just grabbed the $2 back and left. So when i got home i realized it was short of $1 i didnt even bother to go back just to get my $1. I just wished that even if they got busy he should have done it correctly by asking a customer if they have a membership or just give me $2 extra like thats the right change, i should have got $3 back but no. After that he didnt even give me or offer me a brown bag to put my liquor like im going to carry it outside like that. So i asked him if i can have a bag. So he did. read more

Warren is the only reason I even shop here! He is fantastic! He always makes me laugh and is so positive. Great customer service!

Where do I start ? This place is a hot mess every single time and you may ask yourself then why do I come to this store ,well the only reason is I live 3 mins away and only go here if I didn't already go to total wine in Northridge or Woodland Hills ,the cashiers do not stop talking about the must random stuff like oh I can't wait to leave so I can sip this wine and have a bubble bath like who says that in front of customers co workers I understand , because I do not wanna hear about another grown man about to take a bubble bath ,but this wasn't about that guy he's cool talks to much but he's okay this post is about bre the manager I believe night manager she's so rude we waited in line for 30 mins on New Year's Eve then got to pay and I did a price match which bev mo allows so I did one waited another 20 mins with Warren waiting for bre to come do the price match she was so close to the register but would not listen to her mic or intercom she was in no rush then 20 mins later comes up with an attitude because we wanted to price match she said she couldn't do it and if I wanted those prices I should have went to total wine instead of bev mo I told them you know what forget about the price match I'll pay full price so I did and I'll never step foot in that place again just because of bre not wanting to price match and wearing sweat pants to work in New Year's Eve have some class for your employer ,it's like if you don't want to do what you got hired to do as a manger that can only override the price match you shouldn't get mad about having to do it ,you signed up for this position and your mad at the customer for asking for a price match horrible never again as long as she's there I'll never go back... read more

How can I say this nicely? BevMo is a tad bit inferior to Total Wine and More...and when you compare prices of BevMo alcohol to other average everyday grocery stores, BevMo be jackin up the price real high on some BS like Amazon sometimes. BevMo...with you, I have trust issues. What we are NOT gonna do is buy Jameson OR Bota Box wine from here when the Jameson 750 ml is $18.99 and yours is $24.99... And when the Bota Box wine is $15.99 at Ralph's and yours is $18.99 (after club price. If you are not a member, expect to pay $24.99) Did anyone ever school you on how to have competitive prices!? Good god, Bobby... read more

BevMo! - Bota Box wine is about $2 to $5 more expensive here than at Total Wine and More - Beer, Wine & Spirits Near Me - Van Nuys, California

Customer service cashier was extremely rude and requested for my child be removed from the store. Accusing my child of touching all the products in the store when in fact only had a Gatorade that we were going to purchase. He proceeded to say "this is why we don't allow kids in the store" along with being aggressive towards my husband. This is horrible behavior. Called the store spoke with manager in change Ray , I hope this employee get proper training on how to conduct and speak to customers read more

Bad customer service buy this worker here disrespectful to non speaking customers then he ask for my id showed him since it was inside my wallet he was lazy enough to ask me to remove my I'd from wallet them because I said really !!! He refuse service and accuse me of being a thief I ask for manger n they refuse to call him or her read more

BevMo! - This the worker that is very disrespectful and if he is the manager there he should not be there disrespecting customers - Beer, Wine & Spirits Near Me - Van Nuys, California

I hope Warren has been given many raises over the years. He is often the reason I choose to shop at this BevMo, and I get disappointed if he's not working that day. He makes everyone laugh and I always leave with a smile on my face. He really is a star. He makes it feel like a small community establishment even though it's not. (Also the site is always clean and easy to find someone to help) read more

One word......Warren. This guy was nothing short of awesome. He made us feel welcome and was a downright hoot. The store had pretty much anything you could want but Warren was the highlight. read more

Please refrain from this location. I purchased $60 worth of hard seltzer alcohol only to find out when I got home every single item was expired--Blue Moon, Golden Road, and Sonic. I could understand one but all three cases, now that's ridiculous. From the photos you can see items purchased on 07/05/2022 and expiration dates of 6/30/2022, 07/04/2022, and 10/21/2021. Granted I should have check the dates but who usually does that when you trust a store/company to stock non-expired products. read more

BevMo! - Receipt - Beer, Wine & Spirits Near Me - Van Nuys, California

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I've been there looking for a specific brand without luck. It's a very large warehouse with what seems to be all the alcohol choices in the world but when it comes to finding what you are looking for it will be overwhelming. ask for help if you get lost. I call to and check the availability of a product first since they've been out of stock almost every time. read more

Customer service rep who checked me out was fantastic and helped me with whatever I needed. However, what seemed to be the manager had happened to walk by and said "hey everybody", and his workers didn't respond immediately cause they were tending to guests and he threw an ego fit claiming that if he walks by and says "hey everybody" then everybody is inclined/obliged to immediately stop what they're doing and say "hey" back to him, regardless of the context. He said this *loudly* and in front of *everyone*, which is so utterly unprofessional I may not come back just to avoid having an interaction with him. Like, seriously dude. Relax. read more

Used to come to this particular BevMo a few years ago when I lived near by and I happened to be in the area again so I decided to stop by. When I got to the cashier I recognized Warren who I've spoken to many times, but it's been years. I'm sure he didn't recognize me and I suppose the mask didn't help either. We'd talk about his screenplay and other random stuff in the past. Anyways he was already talking to a couple behind me in line, and he's generally very enjoyable and has conversations with everyone that walks in. He scans my items and I was squinting to see the price behind the plexiglass they had setup. All of a sudden he's like, "what's with those stank eyes, you better not be giving me attitude" I chuckled as I thought he was obviously joking but he continued. "You better not be giving me attitude, that's how you'll get no service especially from me" and he kept going on and on. I told him I was just looking at the price and wasn't at all upset. But he kept talking and simply ignored what I said. Then talks to the other couple behind me saying, "I see no attitude there". The couple behind me were laughing out loud and the women was "no attitude here" all while I'm dumbfounded by what was happening. He asked for me ID and was like "you better chill or you're not getting this back" I'm mean he kept going on and on. Felt like I was in the front row of a comedy club and the comedian decided to pick on me for whatever reason. As I'm walking out he's like "whoever you need to fight, just call on me if you ever need help." As the other customers break out laughing. Like what kind of shit was that? Heckle the customer? I don't even believe in the saying where the customer is always right. I hate that saying. But damn, you can say leaving I was feeling pissed but I'm not a Karen and didn't want to escalate anything. Anyways, not going back to this place. Total Wine and More or Missions Wine and Spirits are better alternatives. read more

Decent selection of alcohol and customer service is great.

Best Customer Service by David who was at the Cash Register Nov 14 2022. This Gentleman is a peoples person trying his best to help and others at the store. I hope that management should really hire more like him and our best wishes to him . read more

I love walking into this store not because of the alcohol but because of the staff. Warren is really great and Noel is the best employee there I appreciate their customer service.. read more

I've been coming here off an on for years but it's not super close to my house anymore. I was in the area today so I stopped by and had the pleasure of having Warren check me out. Just wanted to give him props for making a chain store feel like it's your neighborhood haunt. He was friendly, personable, and knows his stuff. He even upsold me on a killer bottle of bourbon I'm enjoying as I write this. Keep up the great work Warren! Also, I just wanted to say that the new layout of the store looks fantastic and is gonna be great when it's finished. P.S. Having limes at checkout is so damn clutch. Good call whoever's idea that was. read more

Just okay. I'm trying hard to keep in mind the extra stress these folks are under right now and I DID get my orders (two separate visits) but in both cases there were issues and neither one was ready when it was scheduled to be. Fortunately, booze wasn't a major issue for me so the delays didn't make that big of a deal but each time I had to call the location directly because they had taken the money out of my account but hadn't sent me the email telling me my order was ready. Also, it would be nice to have that confirmation sent by text but they don't offer that option read more

Waited over 40 minuets on Mother's Day for an order and they cancelled it out of the blue!! Here I am 2 hours later after finally just placing an Instacart order. So annoying. EDIT: Here I am 4 hours later now and my Instacart delivery is finally on the way all because BevMo kept canceling my order for dash dash for no apparent reason?! I'm so annoyed. Ruined our Mother's Day celebration. read more

The place is cool but the white bald guy carries a lot of attitude and disrespectful during this covid19 time like seriously dude be happy you got a job. Everyone else is very pleasant. read more

Always great to know your wine & booze are ready for pick up. On a huge positive note if they don't have it in stock they go the extra mile to locate the nearest store!! You are awesome ty read more

The beards in this store are the only thing better than the service. A magical place with magnificent bastards knowledgeable about any and all of your wine and spirit desires. And then there's Warren. He sings. read more

On the weekends they tend to close at 9pm instead of 10pm like they have posted. Be aware you'll show up and there's still people inside paying but they won't let you in. read more

WARREN! He is your most valuable employee. Such a sweet and energetic spirit! His positive energy made my boring Friday evening trip to BevMo one I had to come brag about. Thank you Warren and HAPPY BIRTHDAY! read more

This place is located in Vannuys blvd. In the city of Vannuys. After my work out, I was craving for some good wine. So Yesterday I came to visit this store and was my first time to this location. Parking is great lots of parking space and very convenient. As I walk in, first impression wow, alcohol galore! Place is huge. I was greeted by worker, which was nice I went straight to there wine aisle. I love how organized this store! The most easiest place to find the alcohol you need. They categorize their wine by flavor! I love merlot and they had several selection of it. I was looking for a brand I've always drink but I wasn't able to find it. So I asked for help, the manager were very nice and helped me find the brand I wanted, but still no luck. Anyways he gave me an alternative brand which was a good brand too. Not bitter or sweet! Love it! I also love their cheese selections, perf for wine night. yummmy! Overall, I will be back here for more alcohol when I start doing more party at my house. This is the place to find every alcohol you need. read more

BevMo! - Wine galore - Beer, Wine & Spirits Near Me - Van Nuys, California

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There is no shortage of great people who work here. Prices are pretty price point good. Throw down that 5 cent wine sale 4 times a year where you buy one and the next one is...you had me at 5 cents. That's my joint,that's my jam. read more

BevMo! - I'm not even sure how to unpack this. I can't unsee this. Thanks BevMo. - Beer, Wine & Spirits Near Me - Van Nuys, California

Very cold environment. The staff look like they HATED being there, it got to the point that I hated being there. From the customer in front of me to the cashier to the delivery person - such a sad store! I quickly grabbed a few bottles of wine (I couldn't stand being in that store) I paid, and I will go somewhere else. I wasn't near my home and needed wine for my new wine cabinet. Better service at a liquor store. read more

I was so surprised by the excellent customer service at this store. Finding the perfect beer with help from an expert. Then when a tiny situation arose with one of the cans I was helped by Andrea and Ryan (store manager) beyond my expectations. Friendly helpful tons of variety and customer service! What a great location. Thank you team! read more

Just walked in and went to the counter to ask for help like a normal customer. Made the mistake of asking a big guy with no hair at the register. While I was trying to describe what I was looking for, he stared at me like I was crazy. He pointed me in the general direction of the store and as I walked away he and another customer made fun of me. Thankfully, I walked out without buying anything. read more

I think enough reviewers have pointed out that Warren is the highlight of this Bevmo, and everything they say is spot on. You'll definitely leave with a smile if you have get the chance to chat with Warren, or hear him chatting, or singing. The beer and liquor selection are varied and at decent prices. I'd even give the beer selection the edge here, because you'll find a lot of foreign and indie domestic beers here that are tough to find elsewhere. The wine, on the other hand... The wine selection is OKAY, but not special. Even the organization of the wine follows the old fashioned -- if it's not a Cabernet, Merlot, or Zinfandel, it's OTHER. That may be a bit of an exaggeration, but you get the idea. The best part about hunting down wine is finding the nickel sales (buy one, second bottle for a nickel), but those are usually wines with little character. Bottom line, if you want wine, go to Total Wine, but if you want great beer and some personality to boot, this place is good. read more