I I had a problem with my rate going up 30.00. So I called and spoke to Don at Primos. He then went…read moreto his manager twice in my behalf and got in increased only a little over 4.00. Thank you Don for going the extra mile for me.

As someone else said here, the bathroom is filthy and is rarely cleaned. There is evidence of…read moreroach infestation as well as mice. When I brought this to the attention of the staff, I was told that that is impossible as they clean it regularly. That's simply false. The only thing I see the staff do regularly is look at their cell phones. Do yourself a favor and find a different storage facility. I'm

Great facility. Friendly and very helpful staff, organized, clean, feels safe when you are getting…read morein and out of your unit.

Writing this review from my sister's email account. I've been a customer with this facility for…read moreroughly a year. I continued to patronize this facility because of its convenience in relation to my home and I'm an event planner. The owner/operator is rude. Since being a customer I've had ants in my unit and had to purchase bombs to rid my unit of the insects. Once, in preparation for a wedding, I used the elevator lift to get my items from the top floor and the elevator got stuck and I had to wait an hour and a half for the owner to come and reset the elevator for me to grab my belongings. Another time unloading from an event the elevator was broken... yet again, and I had to lug pipe and drapes, glassware and heavy bins up two flights of steps and a long hallway. ALWAYS MAKE SURE YOU GET RECEIPTS FOR PAYMENTS. NEVER DROP OF PAYMENTS. HAND TO HAND ONLY. One two different occasion I was told I didn't pay. Once was electronically and I actually had proof on my bank statement. Second time I dropped off in the mail slot. There's a camera directly outside of the drop off location. The payment allegedly wasn't received. This place isn't the cheapest and certainly not the friendliest nor the cleanest. I rented here because of the many positive reviews. It's very clear this company is under new management. Stephanie is trash! Most definitely would rather give my money to another company.

These people are the worst!!! Stephanie the owner tried to charge me $280 when I was moving my…read morethings out. When she realized I was closing out my account she bursts out of the office, slammed the door to the storage unit & quickly changed the code. She pushed my man when he was trying to put the cart back inside damaging his defibrillator and leaving bruises on his chest. He had to go to emergency that night because he was having chest pains. She stole the rest of the stuff that was in my unit slamming the door so we could not move the rest of my things out and tried to charge me $280 when I told her I was leaving. My belongings were in their storage unit for a year-and-a-half sometimes it was a struggle but I managed to pay it so I would not lose my things. When I asked her to explain the $280 fee, she couldn't. She said she wasn't accountant, that her husband was. she then proceeded to call him. she claimed he was on his way but he never showed up. this lady was wild and crazy and act like a complete maniac. I had to call the police. They came and did nothing. they also claimed that they viewed the camera and saw him walk into her not her pushing him that was a lie Collingdale police are the worst. It's a shame that people like this are even in business. She has horrible customer service. Her time is belittling. she's very rude and nasty. She is absolutely horrible!!! I would never again do business with them. Now I have to take her to court to retrieve my belongings and my boyfriend has to take her to court for assault. That's gonna cost $300 please don't these people they are thieves...SMH

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

Brand new facility. great service. highly recommend for those in the area needing self-storageread more