Yep, it's a hardcore 5 across the board. NO TIP SALON! The price you pay is what you pay and it's…read moreheavenly ! Located in the heart of Roscoe Village. Parking can be hit or miss. The salon itself is super clean, quaint and tidy. Service friendly. The prices are a bit steep but again it includes the tip! I've never sugared before but I don't think I'm going back to sticks and paper again! Michelle is lovely and highly recommend her!

Been coming here for years, highly recommend. Sugaring is a lot less painful than waxing. The team…read more(especially my girl Michelle) is amazing. Very professional and they always do a great job!

Update: I found the solution to all of the quality issues I had been having, and she's called…read moreMaria. She is really thorough and nice. The only reason that I'm not giving the last star is because of my past experiences and because sometimes this location can be difficult to contact. I've had a couple times when I needed to reschedule and I called repeatedly without being able to reach someone.

Had an excellent experience at this location with Crystal. Beautiful work and a beautiful…read morepersonality made what could have been a nightmare of pain barely noticeable. Highly recommended! Go Crystal!

Very interesting concept. I am not the biggest fan as the…read morejob didn't hold as long as a regular wax for me and if your sensitive down there that may be an issue. My tech didn't wipe me down good post sugaring which is an issue as I was very sticky until my next shower that day. It was easy to book as I literally discovered this place after coming off the elevator from parking & booked. The front desk person was trash, she didn't do anything to welcome me or chat with me about the offerings , she was very much "hands off" I would go here again but if you're looking for a last option. Check then ou

I've typically had good experiences with Sugaring NYC, but my most recent interaction was…read moredisappointing. At my December appointment, I scheduled my January appointment in person and also participated in their Christmas raffle, where I pulled a 20% off discount for my next appointment. On Monday, January 12, I received a call informing me that my Wednesday appointment was no longer available and needed to be rescheduled. Since the change was initiated by the studio, I was offered a 30% off discount for the inconvenience. I reminded the representative that I already had a 20% discount from the raffle and asked if both could be applied. I was told that discounts could not be stacked and that I would have to choose one. I was also informed that the 20% discount could only be used in January, despite the fact that my January appointment was canceled by the studio. Additionally, the person I spoke with was not a manager, so I requested to speak with one. She took my information and advised that a manager would reach out to me by the end of the week. I understand that businesses have policies, but this situation was frustrating because I lost the opportunity to use a discount I had legitimately earned due to a cancellation that was out of my control. Better communication, flexibility, and follow-through from management would have made this a much better customer service experience

Writing this because the waxers are fantastic however...I have officially left after being a…read morecustomer loyally since last July. I have only had to cancel once after a confirmed flu test. Even when I called then I was asked if I wanted to mask up and come in and I little taken aback at the staff and management's willingness to risk safety. I was then told well do you want to move it to later and my response was, "I will still have the flu later." They charged me but said it would be credited at my next appointment and it was. Fast forward. I have a birthday trip coming up and I originally booked my appointment for Wednesday morning but then changed it to Tuesday evening at 8:30. My car fob died and my car is push to start. I called them immediately and said I could uber but it would get me there five minutes after the grace period. They said I was the last appointment of the day so they wouldn't allow even though they're open til 9 and I would have made it by 8:45. I ask if I can come at 9 as they had complete open avails for Wednesday from 9 to 3 PM.. I was told no. I would be charged for tonight and then again the next day. I say this is ridiculous as I am a regular, this is out of my control and you've had no appointments all night except for me. I did not cost the business money. You are supposed to stay open til 9 and I have offered two solutions. I am not going to pay 150 for a wax because i am being double charged. So, I book elsewhere. This morning at 9 AM, I get a call saying they will grant me a one time courtesy to walk in between 9:30 and 4:00 as they have lots of openings. I state that I said this yesterday and they told me that they are enforcing policy and that yesterday I was told I could not make another appointment and this is different as it is a walk in. I said it isn't given that there's no one on the books. The point is, I could've been accommodated. I told them I booked elsewhere and I wont be back. Marking me as a no-show when I called ahead to explain what was going on is honestly a little crazy to me. They are so callous and cold. The front desk can be very non-chalant and rude. Happy to receive my services elsewhere moving forward. Update - they have responded saying this has happened multiple times. It literally has not. It happened one time when I had the flu. I had a doc appointment the same day and wanted to be proactive. At the end of the day your staff and this response is absolutely why I will not be coming back to your awful customer service. So I guess we are both fortunate and blessed. Calling me to offer an appointment I could have gotten yesterday and not allowing me to arrive three to five minutes after the grace period for a situation beyond my control is nuts. You close at 9. I would have been done by then. This establishment never needs to worry about me. Terrible management. Terrible staff. My favorite waver left and I will be following her regardless. She said she hated working here and your waxers consistently complain about how you make them uncomfortable and that these rules are unnecessary as you all do not stay booked - ie - all time slots open today from 9 to 3. Your turn over is high and it will continue to be because the establishment is run by raggedy, unkind people.

I left a review and was surprised to be blocked. I even got an email about them blocking me, which…read morefelt a little odd lol. They mentioned not understanding my initial review. Happy to clarify. For context: I booked a lash tint & wax and brow lamination. After chatting with the technician, we walked through my options and she recommended skipping the brow lamination since my wedding was only ~2 weeks away and suggested doing a simple brow tint and wax instead. Just to ensure I felt the most comfortable leading up to the big day. I appreciated the honesty, so we adjusted the service while keeping the same appointment time and still doing the lash services. (For the record, my technician was GREAT!) What bothered me was still being charged $125 + $28 for the lash tint, even though a brow tint and wax is $50. It's not like I was trying to shortchange anyone. The only difference was not doing the brow lamination, which was the most expensive part, and the change was based on the technician's own recommendation. It just feels like basic fairness. When I go in for a haircut, I may book a full session in case we decide to add highlights, but if we end up only doing a single process, my colorist doesn't charge me for highlights I didn't get, since we work together to see what we are feeling for color/cut, etc. That seems reasonable. The front desk's attitude didn't help either. That's the most annoying part and probably being blocked... As I mentioned previously, I won't be returning. Luckily, Chicago has plenty of other options.

Amazing, relaxing, soothing facial in the coziest space! Pamela will take outstanding care of you…read more Book a 90 min, you won't regret it!!! Oh, and get your eyebrows, lip and nostrils under control while you're there too! She'll make you look and feel like a star!

Trying to begin this review is very difficult because I simply want to shower Pamela with…read morecompliments! This was my first ever facial service and she explained everything so well and put me in the driver's seat for how I wanted my experience to go. The products used were so lovely and I felt like I was finally able to relax in this space after a pretty traumatic month. The results are incredible and it is evident at the research and skill that goes into the creation of her offerings. I can't wait to make this a more regular occurrence and really treat myself because I deserve it!

First time here and unsure if I'll be back. The process was so long and painful. I paid for the…read morenumbing add on and that didn't help at all. It didn't even seem like they applied the product well. Don't get numbing because it does not help and it's extra pay. I think I'll go back to hard wax because it's less pulls. Here they did so many pulls and went over the areas repeatedly, I was so sore after

Stacy was awesome! So friendly and informative. She talked me through the whole process and gave…read moregreat at home tips too. Very clean facility and scheduling online is super easy.

Maddi was wonderful and made the experience as easy as possible. The atmosphere was very inviting,…read moreand I will definitely be back!

Bad lash lift from Natalie. One eye was overprocessed--lashes were pushed straight back like I was…read morelooking into a fan. Previously had two good lash lifts there but that person is gone. To her credit, the owner offered a bunch of discounts and eventually free services. However she never really apologized so I just felt annoyed.

I have been coming here for 3 years! I've never had a bad experience. Every esthetician I've seen…read morehas been amazing! I especially love Melissa!

the waxer I had took off the wax before the wax could harden. I was left with wax residue all over…read more It was tremendously painful because she didn't let the dam wax harden! She had to keep reapplying wax at one point it felt like my skin was going to peel off. If you have sensitive skin don't book with cadejia