Update: I found the solution to all of the quality issues I had been having, and she's called Maria. She is really thorough and nice. The only reason that I'm not giving the last star is because of my past experiences and because sometimes this location can be difficult to contact. I've had a couple times when I needed to reschedule and I called repeatedly without being able to reach someone. read more

Had an excellent experience at this location with Crystal. Beautiful work and a beautiful personality made what could have been a nightmare of pain barely noticeable. Highly recommended! Go Crystal! read more

Wish I could give them 0 stars, but that was not an option. I booked services in February for April because I had a girls trip scheduled for my birthday. I booked a lash lift and tint, brow lamination, Brazilian/underarm/leg wax. I show up and they told me I wasn't in the books for the day. I showed them my confirmation email and text confirmation and they blamed it on switching over systems around the same time I booked. Strange, because I still received both email and text confirmation. Couldn't even manage to rebook me because they were having issues with the computer so I went elsewhere. Will never go back. Also, the customer in line in front of me showed up for her appointment and her aesthetician had apparently quit and they didn't let the customer know so they couldn't take her for her appointment either. So unprofessional. Do NOT go here. UPDATE: The manager of operations reached out and offered me a free Brazilian for the bad experience. Apparently, one of their aestheticians quit with no notice and their team in NY failed to notify their customers. Willing to give them another try someday but have booked my services elsewhere for now since I'm leaving for a trip in 4 days. Will report back about the experience and have changed my review from 1 to 2 stars. read more

It was my first time getting a Brazilian...ever, and Shaq made my experience so nice. She helped to make sure the wax was good to wax me with (since I'm highly sensitive), and talked to me while it was happening and made me feel so comfortable during this experience. The vibe of the place was very inviting and service was all around amazing, highly recommend read more

This is my second time at Sugaring Chicago and the gals here always make me feel welcome and comfortable! The place screams pink and is the cutest thing ever. The location was tricky to find at first but it is located in the John Blair building (on the 4th floor) and the entrance is on Erie St. I got a Brazilian wax by Blanca and eyebrow wax by Marielle and both ladies were awesome! I've never done sugaring wax before so they made sure the experience was pleasant, to the point where I didn't even feel Marielle doing my eyebrow waxing! Very minimal pain to say the least! Price is decent and you do get 10% off of your Brazilian if you pre-book your appointment with them! You can always cancel/reschedule if needed. Definitely my new go-to spot for all of my waxing services! read more

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Today I tried this place for the very first time and it was not exactly what I expected, but also not a disappointment. I appreciated Maria for all she did. She was very professional and sweet- and kept it honest: that sugaring isn't completely painless. But less painful than a regular wax. It probably helped that I just gotten waxed almost two months prior- so not too much hair was there. My only issue was the girl who checked me in seemed to have some attitude- she just wasn't very welcoming. Maybe next time. read more

I made my first sugaring appointment for my brows here and I'm satisfied. Marielle took her time and made sure to listen to my needs and wants. My brows came out very clean and the process was harmless. It wasn't as painful as waxing. read more

I was very disappointed in my experience at Sugaring Chicago. After looking at the options on the website I chose to get the bikini wax because going off the description on the website, that should have been enough to clear my whole bikini area. However, the wax barely removed any hair, to the point that even with my underwear on, I can still see hair. Either the website needs to give a better description of what each wax offers, or the technician- who I told it was my first time there- should have suggested I get a different wax that actually took off more hair if she knew it wouldn't be enough. However, now I lost $30 plus tip and have a useless wax. I am extremely disappointed in my experience here.* ***The SAME NIGHT after submitting this yelp review, the founder of Sugaring Chicago called me herself and talked to me about my experience and apologized AND issued me a full refund. I have never experienced customer service like that! Really made a difference. read more

I came here for my first wax ever! I had such an amazing experience. By the time I walked in I was greeted with such a beautiful and clean office. All the ladies in the front desk were extremely nice. NaSeita was so sweet once walking in she made me extremely comfortable she talked to me the whole time and made the experience better. She asked if i needed a break which was very considerate. She did everything she could to make my first wax be such a great experience. She was explaining to me about the exfoliating products they had that were organic which i appreciated. Overall, i recommend this place it was great and better than expected. Thank you! read more

Sugaring NYC - Chicago - Their large exfoliating scrub. Also 10% when you buy :) - Sugaring Near Me - Chicago, Illinois

Highly Recommend. Luvly and Team were so polite, professional, and punctual. This spa is one of few offering competent grooming services for men. If you are cautiously optimistic, don't be because you are in good hands with this group. I will definitely return and hope the ladies stay with the company and continue to excel in their careers. The staff was so professional and confident, I allowed a student to participate in the services for learning purposes. Outstanding job & thank you for the competent and caring services. (Male: Back, Chest, Stomach, and Brazilian/Manzilian) NOTES: -Entry is via building complex on North side. -No large signs or directions, must ask for directions. -Do not be late beyond 10-minutes -Be nice and tip well. read more

Sugaring NYC - Chicago - Spa Room, Chicago, IL (very clean) - Sugaring Near Me - Chicago, Illinois

Unlike any other sugar experience I've had. This is not a spa like experience. 70$ should get you more than pamper wipes and Whitch Hazel. 4 stars for friendly staff. 1 star for actual experience. read more

Super sketch place. Its an obscure location on the fourth floor of a building and when i went all the lights were off except for their office. Lobby is cute but the rooms are basically a cheap bed with a teenager giving you a wax. Not a quality experience at all. Brittany missed a whole section during my Brazilian. Reviews said she was chatty and nice which is very true but not I have to deal with this situation till my next wax. UPDATE: Customer service was quick to respond and was very willing to accommodate me for my experience and listen to my opinion. read more

Brittany was great! Super funny and works efficiently and quickly! Now I know I can squeeze in a session during lunch with time to spare! Glad I found this spot! read more

Sha M is my girl!! She is super quick and painless. She knows what she is doing! Makes you feel at ease and gets the job done quickly with perfect attention to detail. Would 100% recommend Sha. read more

I previously posted a review that I feel the need to retract. I've been an avid waxer for years, and the pain was always tolerable. This was absolutely 10 times worse. I'm also swollen in every sugared area still with lingering pain. I don't recommend it at all. The process is prolonged compared to waxing, and more repetitive applications are needed in order to remove the hair. It hurts more than anything I've experienced in a while (I've regulatly waxed for 3 years) not worth the small organic benefit. Also I felt pressured to give a positive review while still in the facility. I continued to say I'd do to another time, and the employee pushed a bit that I stand infront of her and do it, because it was "easier for me" I won't be returning read more

Unprofessional. They sent a text 30mins before my appt to reschedule. Mind you, I took the morning off for the appointment . If you ask customers to give 24 hrs notice, you should do the same. 30 mins notice is ridiculous. I've been coming monthly but will find a better and more professional waxing salon. read more

I got there on time, and no one was there. The woman came 10 minutes late. This was the most expensive and worst Sugaring experience I've had. It was my first time here, and I will likely not be coming back. The Sugaring itself was rushed and some spots were missed. Overall, extremely unprofessional and not worth the price they charge for a Brazilian. read more

I'm very happy with the service. It was a 10 minute Brazilian. Brittany was really fast and thorough. She's adorable. The location is difficult to park near if you're unfamiliar with the area but my doctor is nearby so I know where to look. The studio is every girl's pink and soft blush dream. It's so cute. Will definitely be back. read more

I have been going to sugaring NYC for a few years and invited my friends and students from my esthetician school here. I used to get waxed with soft and hard wax before sugaring. I get various areas waxed but this location seems to do incomplete rush jobs. I don't pay $180 and up for a service to have patches of hair irritation and redness and Ingrowns. I arrive to my appt 30 mins early, I did not expect to be seen right away but I was greeted and the girl at the desk was my esthetician. She apologized. Then she went to work on me and was not pulling the skin taut I tried to show her and she kept asking if I was ok and I didn't say anything because she is supposed to be the professional. It was painful and not effective. I don't like speed waxing or sugaring so many hairs were broke off and patches with long visible hair left which was blamed on the hair cycle but I know it was technique. She did not have enough wax and she was rushing maybe because it was Friday but I was charged $180. She tried to tweeze big sections that the hair broke off it was painful. They need to train their staff again. And why rush me when Im paying my hard earned money.. I have pics and it was patches and she asked if I was satisfied when I paid I told her I wasn't she could see how my skin looked. I could cry, I just want some of my money back I work too hard and caught an expensive Uber to get there on time. I would not suggest coming here. As an esthetician in 2 months hold the skin taut and the wax was drying and she wanted to keep using the same piece and it was pulling my skin. She also applied to large sections to speed it up. They do not care about thoroughness. I can't believe the service I received I can't recommend anyone comes here. The other site up north with charis (her name) was way better but how my skin is looking I'm don't want to come back because the quality is not worth the money anymore. I don't even want to show this off! I should have sent some where that used soft and hard and took pride in their work. I'm upset beyond words. read more

The first time I went I had a great time with my aesthetician. She did miss a large section of hair on both of my legs, but I honestly didn't quite notice. The last time I went, I got full legs and a Brazilian. My legs are extremely patchy with sections of hair (long hair) that was not removed, same with bikini area. Additionally, I kept finding leftover sugar and baby powder all over my legs and back of my legs. Super friendly and great staff, but not as precise as I would like for the amount I am paying. The experience felt very rushed. read more

Most unprofessional place I've ever been. I had a 3:45 appointment. I had some trouble finding them on the 4th floor in the back corner of an office building and walked in to an empty room at 3:49. After two minutes, a woman comes out, seemingly checks me in, and tells me that my waxer will be right with me. 12 minutes later - and now with three people waiting - my waxer shows up (with lunch) and tells me that she left because I wasnt there and she could not see me. I should've gotten a text. Wtf? I still havent received a text. And where do they cancel appointments within 5 minutes??! If that is your policy, you should really make clients aware in advance. And, if that was the case, why was I checked in and told to wait??!!! I didn't bother arguing there because it wasn't a place I wanted to be helped by that point. And, the lobby smells like nair. Super sketch place. read more

I am a 60 yr old man with very hairy back, and never had a waxing but had some time on a business trip and decided to give it a go. I also wanted to try the 'brozillian', and not every place will do that for men. Sugaring did. Made appt, and had wonderful esthetician, Shakema. She was professional and empathetic. Don't get me wrong, waxing hurts, but Shakema walked me through it. I love my hairless back and sack. Highly recommend and would do it again. read more

This was my first time getting sugared and Brittany made it a great experience and as painless as possible. I see why Britrany is so popular too! She's very charismatic and talks you through the whole procedure to make you comfortable. She's a very cool individual, so if you ever decide to come here, make sure you choose her :) read more

Believe the hype. This place is a gem. I booked last minute (on a Friday!), requested Brittany bc of the yelp reviews and was not disappointed. I was in and out in 15 minutes - she educates and gives you a heads up on everything, and it's completely reassuring and professional. On a 0-10, the pain was a 2...you can't beat that. A good sugaring tech is priceless! read more

Finished my first sugar appointment and I'm very very pleased with the experience and the result. I have a girl who I go to for Brazilians and she is amazing, but I've been a little curious about sugaring and decided to try it out. Going forward, I will most likely stick to sugaring due to the decrease in pain. Usually during my appointments I'm drenched in sweat due to the pain and anxiety, but today was a very different experience. Overall, I'd say it was a 30% decrease in pain from waxing and it felt like it was over in 5 minutes. Akia was very experienced and talked to me throughout the appointment, which really helped to keep my mind off things. Super clean and friendly atmosphere. 5/5 and have already made my next appointment. read more

I am a big fan of sugaring. My place I used to go to close down sadly but they recommend sugaring Chicago. I went to Britney just based on reviews on Yelp and man she was amazing. That girl is fast AF! I was in and out in 15 mins and she made sure to get everything off. They are extremely professional and make sure you are comfortable each step of the way. I highly recommend this place for first timers and veterans for sugaring. The office is also really cute and they sell great scrubs and oils. read more

Britney did a great job! She is personable, explained every step of the process and was very quick with her waxing. It was so much less painful than cloth strip waxing and I felt no irritation after the appointment. She was very thorough and I will definitely be back! read more

This was my fourth time sugaring and it was absolutely my best time. I worked with Rachel at the new Halsted location and let. me. tell. you. she is INCREDIBLE!!! Made me feel so comfortable and dare I say.. it was the most painless experience I had yet. We chatted the entire time, she made sure I was completely safe because I have severe food allergies and am always worried about products on my skin! If i could give her and this location 10 stars I would. read more

Just moved to Chicago and luckily booked Brittany for my first time. She is very friendly and informative of the whole process. I am 8 months pregnant now so imagine the level of sensitivity she deals with for me and each time she's so patient. She gives you a mirror to check if everything is up to par also and then will fix if she needs to! Great experience at this location !! Thanks Brit read more

I totally love my experience at Sugaring Chicago I will NEVER do waxing again...I don't even want to use the word PAIN when is comes to sugaring. The results are great very little discomfort. If you are considering Sugaring here in Chicago Shakema is beyond awesome, very professional and personable. Shakema knew that I was a little nervous from my experiences with waxing, Shakema was very patient however through, we held a conversation the entire time with very minimal discomfort. Thank you Shakema. read more

This experience was disappointing in every way. I did not have Brittany. I guess I should have followed the other reviews and requested her. I actually think she was there as there was a really nice person who was much more friendly than who did my service. This was my first time sugaring and I've only had waxing one other time. So I asked questions. From start to finish I was there 15 minutes which is not a good thing because my technician was rushing, dismissive, and not friendly. She did not explain well what was she doing or ask or show me along the way to see if that's what I wanted. She said she couldn't do the service I requested and I agreed to a lesser service. She acted annoyed when I asked what options I had. She did not listen to me, it rather told me what I had to do. She was negative in her approach and condescending. The interaction with her was uncomfortable, it made me want to leave before I started. I should have. She took off areas I had specifically asked to leave there. I was shocked when I looked in the mirror. When I talked to her about it, she acted like I had not addressed it. She did not listen to me in the beginning when I told her what I wanted. She did take money off the bill, and I appreciate that, but it doesn't replace what was taken off or fix the way I look now. I have vacation and upcoming plans and am stuck with no way to fix what she did. It also doesn't fix how bad the customer service was. In addition, it hurt 100 times more than my first waxing. Don't bother paying extra for the numbing spray. It didn't work, although that could've been because she didn't wait five minutes she put it on and immediately started. The space is fine, cutely decorated, but the beds are not quality and there was no covering of any kind offered. Everything was rushed and bare bones. I live nearby and was looking forward being a regular customer. Unfortunately, my experience was so terrible I will never go back. No amount of money can fix poor customer service and what I walked out with and the effect on my upcoming plans. read more

Don't go into here expecting it not to hurt.... it's gonna hurt! However all the girls are extremely friendly and make an effort to make you comfortable. I went to Jordan for my first time, and even though it hurt she talked me through it. I've been coming back every month or so and each time the process is less painful and goes by quicker. read more

The atmosphere was fine and cute and all but I'm not sure this was the experience for me. I didn't think I was going to have such a hard time with this as I heard it was less painful than waxing and I have a fairly high pain tolerance. I knew it was probably going to hurt but GOD DAMN. Perhaps the pain would've been worth it if I got smooth results but it just looks and feels like a shaving incident gone wrong. It's been about a day and my lady parts feel bruised like I got punched in the labia and it looks like I have a horrible rash. I feel horrible for writing this because the lady was very very nice but I don't think I will be going back, maybe just try waxing instead cuz I want my hair actually removed. But there's something for everyone this just my experience. Update/ FYI: it was like 75 dollars just for a VERY irritated bikini area and after walking around a bit this morning I am much more uncomfortable and in pain then I thought. definitely wouldn't recommend wasting your money here. I'm pretty upset my vagina looks like it was mauled by a bear. read more

I got a brazilian done by brittany and she did such a great job! she made it super quick and was so kind and patient since it was my first time. love it!! read more

Seriously great staff here! Brittany has given me two wonderful experiences getting a Brazilian sugar. I was super scared because I'm pregnant and I'm afraid of it being painful. Not gonna lie - I said wonderful experience, not pleasant. What made it wonderful was that Brittany talks to you and distracts you from what's going on and tells you when to breathe! She's awesome!! As a bonus, she's super fast. 10min and she's done! Boom! read more

NaSeita was amazing! Did an excellent and painless job on my brows. They look the best they ever have and I've been getting them done since I was 17. Since not getting waxed since lockdown I was worried that it would be a painful experience but NaSeita really worked some magic! They made the whole experience very comfortable and pleasant. I will def be back to sugaring Chicago just for NaSieta! read more

I came in on a Sunday afternoon and it wasn't crowded. (They have excellent COVID practices in order) NaSeita did my service and she was AMAZING. She worked quickly, made me really comfortable, and it felt relatively painless. I'll be referring all my friends to come down and get their services done by her. Needless to say, I'll be back! read more

I had my first experience ever waxing. I loooved Naseita she was amazing!. She made the overall experience great. The suite is very nice and clean. The girls at the front were really nice and talkative. Thanks to Naseita I won't go back to shaving. Thank you all for the amazing experience. I'll be seeing you soon :) read more

I came to my appointment for sugaring and no one was at the front desk so I took a seat. I had to a few minutes before I was told to get into the room and undress. It didn't take too long before the esthetician came in. She started right away and my gosh it was one of the most painful waxes I've ever had. I've been doing sugaring for 2 years so it's not anything new to me. I've also gone to 3 other places in the past so I'm aware that of course there's going to be some pain but the way she was pulling it was ridiculous. I also made an appointment to come back because I believe in giving places a second chance but I got an email right after I walked out that my appointment was canceled?? I'm not a person to ever be rude so I was so confused by that. I also gave a 16% tip even though I didn't enjoy my experience at all. The esthetician was friendly though so no hate on her at all, the two stars are for that reason. read more

Brittany was amazing ! Super quick , absolutely painless and very professional. The place is very clean , cute and cozy . Will definitely go back again . read more