I've gone now for laser hair removal, Botox and cool sculpting! Both Nurse Tiphany and Sarah were…read morefabulous! They talked me through the entire process and accepted my apology for the random cussing Incredible facility and such friendly staff!

Still waiting for a return phone call or massage for management about my issue!!!! It's been since…read moreJuly! Seriously people, this place is horrible in addressing issues with their clients!!! I highly advise to go somewhere else! Their care for their customers after taking their money is ZERO!!!

Julie is THE BEST. I was referred to her by my esthetician and I truly do not take the…read morerecommendation for granted. Julie is so personable and helpful when we were deciding what injectable between Botox or Dysport would suit me best. She has a charisma and joie de vivre that is bubblier than champagne. I also really enjoy how this practice has a rewards program that helps you earn as you get treatments. The lobby and rooms are spotless and there is ample paid street parking. It's a lovely place to come and relax and treat yourself.

Came here for my first ever facial and Valerie made my experience so enjoyable and relaxing. She…read moreanswered all my skincare questions, gave me product recommendations and explained every step of the hydrafacial experience. The whole med spa was clean and beautifully decorated, plus the staff were all very nice and helpful. I would definitely recommend them to anyone looking for a facial.

I am so happy with my esthetician Clair. We did a chemical peel a month ago that renewed my face…read more It looks and feels great. She also recommended some skincare and perfect instructions on how to apply everything. I'm just so glowy. They also carry some great sunscreens. I tried for the first time ALASTIN tinted sunscreen. Wowza. Worth every penny. I'm able to use it around my eyes without any sting. Try Claire out for your skin needs!!!! You'll be so happy you did!!!!

FINALLY found a go-to facial spot for my needs. I've always been skeptical and iffy about facials…read morebecause I'm already a skincare addict, but after meeting Audrey, Sarah, and Ronie.. I'll forever be going back for my facial and injection needs. I tried an advanced VI Peel with Audrey (@audrey_spaderma) and learned a lot because she was very educational and tended to my skin texture and pore needs. I got a lot of compliments post peel and thought I was just oily but when I touched my skin, it was like BABY CHEEKS and naturally glowing. My first ever hydrafacial was with Sarah (@sarah_spaderma) and I also went through a microneedling treatment plan and honestly, it fixed these acne scars I've had and also one on my nose that "only I can see" but it definitely smoothed out. I still remember when I told Sarah I love it when people go ham and CLEAR ME UP, and she responded "Oh, I go ham" and she extracted out my pores and my face always feels refreshed afterwards. I was introduced to Ronie (@ronie_spaderma) when I got interested in trying Botox, I ended up with Dysport and Ronie is the best. She's quick and efficient and knows exactly what I need without making me feel self conscious and feel the botox. She's also lowkey famous with local celebrity clients so check her out! I just DM them on instagram and they're super nice and knowledgeable to your needs so no worries on how to get started!

I've been going here for over a year (bought a package). The place is very clean and the staff is…read moreoverall great and the lasers they use are also top tier. The only issue is they overcomplicate the process. They make you meet with an NP before and during the treatment process virtually. They frequently text you to reschedule last minute. There's a 48 hr window for a cancellation fee; they wait until after the window to cancel has closed and then ask you to schedule an appt with an NP to answer yes and no questions (that you already answered online and in the appointment); I assume most people have a day job and can't just make a last minute useless appointment or your appointment will be canceled and you will be charged bc it's in the cancellation fee window. I've arrived to appointments multiple times where others are being told they are double booked and have to reschedule after they've already arrived.

Sev officially lost a customer today. I've been going here for years on and off…read more The services are fine. It's their scheduling that's a huge problem. The minute the clock hits whatever your appointment time, they shoot out a text asking you if you're here. There's zero grace period. I was running five minutes late and they told me they needed to remove a service from what I was scheduled for. The Brazilian itself is less than five minutes. There was no one waiting in the waiting area when I got there and no one waiting when I left. I do acknowledge I was 5 minutes late. However, there's been several incidents I arrived on time to my appointment and had to wait to be called into the service room. On one occasion, I waited 25 minutes past my appointment time. I also want to emphasise I've been going here for years for the same treatment. A Brazilian. I've been consistent and have had over 12 sessions done, not including the treatments I had at a different business. I'm still getting hair growth. Always feeling rushed with no grace periods, as well as the occasional waiting rubs me the wrong way. How can you make clients wait but when they're a little late, you don't offer them a grace period? Do you not consider that possibly when booking clients or does Sev just overbook their clientele? Extremely disappointed

Sierra and Yamara are the best. Yamara has a very gentle hand with the laser and knows what to do…read moreso you don't feel pain. I have been to other locations for treatment and this location with these lovely girls is by far the best. If you are thinking about laser hair removal this is the place to go. You will feel heard and a package will be found for you.

I've been coming to Milan for a bit over a year, every visit has been professional, friendly and…read morehelpful. The clinic is clean and bright. I'm seeing great results so far and I'm very happy about that, worth the money for sure. I've gone to several laser hair removal places in Chicago and this one is by far my favorite. It feels like I'm actually going to a doctors appointment. There's no tipping culture here which means they must be paying their nurse practitioners an actual living wage and not passing that on to the customers. I pay a monthly fee which is set when I first signed up. I would highly recommend this location in particular. I went to another location once and the service there was a bit cold.

I have gotten wax and lash services with Angelina and Becky and have had a great experience every…read moretime. Super friendly, efficient and reasonably priced!

It was my first time at Trim today for a Brazilian, and Nicole was amazing! The process was…read morepainless, and she checked in often to make sure I was comfortable. I definitely recommend her!

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

The "Twins!" The Doctors are twins!…read more Very knowledgeable & current on trends as well as future trends. The Doctors & their staff are always professional & kind offering you the latest & greatest procedures which give you the best bang for your buck! They participate in & offer points programs (levels) of their own as well as the Allē points program which other providers may pocket your points themselves. Old Town Med Spa offers injectables, procedures & many different treats like facials to laser treatments to give you the best skin to live in! The aestheticians are VERY Knowledgeable, themselves, on the newest treatments on the market. I trust Old Town Med Spa with the skin I live in & they have helped me put my best face forward! I continue to recommend friends & they recommend their friends! Go! Go to Old Town Med Spa! You'll be greeted with a smile & welcoming environment. None of the "stuck up, elitist attitude," here! They truly strive to achieve the results you seek! I highly recommend!

Came here for a lash lift and tint and a brow lamination and tint about 5 weeks ago! Waited to…read morereview because I wanted to give honest results! The place is huge and clean! Staff is very friendly! The girl who did my services was lovely! I like the brow lamination a lot. The tint was wiped off a second after putting it on for my brows and I never noticed a different with the tint. The brow lamination lasted about 3-4 weeks. I wish the tint showed up, maybe it needs to be on more than 1 second, although she did say if left on longer it would be too dark but I did not notice a difference. For the lash lift I am upset about this service. My lashes were pretty crooked/all over the place. The service also made a lot of my lashes fall out. I really wanted to love this. I am open to trying again, I've seen great results on other people. Maybe I just need to try a different technician.

Writing this because the waxers are fantastic however...I have officially left after being a…read morecustomer loyally since last July. I have only had to cancel once after a confirmed flu test. Even when I called then I was asked if I wanted to mask up and come in and I little taken aback at the staff and management's willingness to risk safety. I was then told well do you want to move it to later and my response was, "I will still have the flu later." They charged me but said it would be credited at my next appointment and it was. Fast forward. I have a birthday trip coming up and I originally booked my appointment for Wednesday morning but then changed it to Tuesday evening at 8:30. My car fob died and my car is push to start. I called them immediately and said I could uber but it would get me there five minutes after the grace period. They said I was the last appointment of the day so they wouldn't allow even though they're open til 9 and I would have made it by 8:45. I ask if I can come at 9 as they had complete open avails for Wednesday from 9 to 3 PM.. I was told no. I would be charged for tonight and then again the next day. I say this is ridiculous as I am a regular, this is out of my control and you've had no appointments all night except for me. I did not cost the business money. You are supposed to stay open til 9 and I have offered two solutions. I am not going to pay 150 for a wax because i am being double charged. So, I book elsewhere. This morning at 9 AM, I get a call saying they will grant me a one time courtesy to walk in between 9:30 and 4:00 as they have lots of openings. I state that I said this yesterday and they told me that they are enforcing policy and that yesterday I was told I could not make another appointment and this is different as it is a walk in. I said it isn't given that there's no one on the books. The point is, I could've been accommodated. I told them I booked elsewhere and I wont be back. Marking me as a no-show when I called ahead to explain what was going on is honestly a little crazy to me. They are so callous and cold. The front desk can be very non-chalant and rude. Happy to receive my services elsewhere moving forward. Update - they have responded saying this has happened multiple times. It literally has not. It happened one time when I had the flu. I had a doc appointment the same day and wanted to be proactive. At the end of the day your staff and this response is absolutely why I will not be coming back to your awful customer service. So I guess we are both fortunate and blessed. Calling me to offer an appointment I could have gotten yesterday and not allowing me to arrive three to five minutes after the grace period for a situation beyond my control is nuts. You close at 9. I would have been done by then. This establishment never needs to worry about me. Terrible management. Terrible staff. My favorite waver left and I will be following her regardless. She said she hated working here and your waxers consistently complain about how you make them uncomfortable and that these rules are unnecessary as you all do not stay booked - ie - all time slots open today from 9 to 3. Your turn over is high and it will continue to be because the establishment is run by raggedy, unkind people.

I had such a great experience with their customer service! They responded to me right away and were…read moreincredibly kind and attentive throughout the whole conversation. What I appreciated the most was how genuinely they listened to my needs and took the time to understand what I was looking for. It really felt like they cared about helping me and making sure all my questions were answered. The communication was quick, friendly, and very professional. I truly appreciated the attention and care!

WARNING! i got the clear and brilliance face laser. The laser severely burnt my face. My face is…read moreseverely red more than a week later. I am. praying Ii don't scar. They refused compensation on this treatment. GO SOMEWHERE ELSE!

Very clean, modern cute med spa!…read more I first started going to Spa Derma in Lincoln park but have moved so west loop is more convenient. I see Ashley Heinz for my Botox and she is the absolute BEST!! Not only is she very thorough, caring, welcoming, knowledgeable, patient but also just very approachable. I have seen my fair share of aestheticians at various different Med Spa's . Let me tell you, Ashley has been my absolute favorite !! She just gives you the warm and fuzzies! She's always very positive and in a great mood! She never makes you feel rushed, and she always follows up after your appointment to check in! If you're feeling nervous about getting your first Botox injections or any fillers or any medical grade products, Ashley will definitely take care of you! Love that Spa Derma always has promos also!

I have been coming to Spa Derma for almost two years, the atmosphere is professional and welcoming…read more Love how my aesthetician Krystal takes care of my aging skin. I am not into make up and at 47 I am confident in my skin thanks to the care I am receiving. Just got my monthly Hydro Facial.