After my previous review, i received a call from ulises and it was a quick and nice conversation. He was able to make things right. I hope it doesn't happen again to anyone and i thank the team for making it right. read more

Insane customer service. They were able to intercept and intervene in an order I did online- amazing. It was ready at the shop I wanted to pick it up at and - it was early. My next bike will come from this store again. Shortly after purchase - DEBBIE herself called me to see if everything was as expected - how often does the owner call a customer these days? Never- I'm extremely impressed at their professionalism and courtesy. Yes- Debbie herself. read more

Buying my Giant Escape 3 was a great experience here. Luis was professional and patient. He sized me up quickly and listened to exactly what I wanted the bike for. Im two long rides into the bike and I love it. I live in IB so riding on the strand has been a great 'escape' (bad pun I know) and excellent cross training for a banged up knee. Will certainly be back for when I make the leap to a road bike and accessories. Dont buy your bike on the internet. You run the risk of sizing wrong and you cant try before you buy. Additionally you dont save much. Support your local bike store! read more

Bicycle Warehouse - Giant Escape 3 I bought from Luis about 4 weeks ago....this was from the maiden ride on the Silver Strand! - Bikes Near Me - Chula Vista, California

Coming here was a waste of my time, these people don't know any information about bike parts or bikes in general, I asked them what size do I need for a chain ring and with the information that was provide by them, it came out to be the WRONG SIZE. Because when I took it to another bike shop for them to replace the chain ring that the employee gave me and it didn't even fit. They wasted my time coming to this store because I was given the wrong information about an item they are suppose to have knowledge in AND I had to pay for shipping fees when it came to returning the item that didn't even fit my bike. Save the trouble and don't even come here, they really don't know shit. Overall a waste of time and money. read more

This store has no customer service and stuffs are lazy. They don't even want to help you out. I ask if they have a extra bolts for my brake caliper and they automatically responded to me that they don't have those kind of hardware without even looking. This is a common hardware for bicycle. Bad business and not recommended for any service. I hate this place place! read more

My boyfriend and I had the pleasure of buying bikes for each other at this location during the peak of covid. And looking for bikes at the time was a feat in itself. After visiting multiple stores, we were surprised that Bicycle warehouse had a great selection that was perfect for the both of us! We love our bikes! I'm writing this review 6 months after purchasing the bikes. Due to a flat tire, I came back and the service was just as amazing and accommodating. Rene, who also helped us choose the bikes, was extremely knowledgeable and helpful. He repaired my flat tire within minutes. The whole crew has made this leap into the cycling world as easy as possible. Would totally recommend their service, products, and expertise! read more

Terrible service DO NOT GET YOUR BIKE SERVICED HERE they will try and scam you and say you need to do unnecessary service to your bike to make you spend more money. I had my bike come in for a week and they tightened my hub too much and I had to bring it in for the second time and now I have to get my hub serviced again. THE MECHANICS DONT EVEN WORK AT THAT SHOP. DONT GET YOUR BIKE SERVICED HERE THEY ARE GOING TO SCAM YOU read more

I purchased a mountain bike from Marcos. He wasn't very attentive and kept assisting someone else while it was my turn. He was very suspicious when I asked to use the restroom. You think after spending $2000, a customer could use the urinal. He kept saying, "I wouldn't go in there, it's a mess". It was not, he lied.... I paid for my bike and he said twice he would deliver by 8pm, or a little later if he had to close the store late. I waited until 9pm. There was no delivery, no voicemail, no email..... Where's my bike? Where's my purchase? The next day Marcos called, said that he FORGOT, he states, "You have to forgive me". You don't demand forgiveness after messing up. You ask, like professionals....! Needs training/ improvement. On a plus note, next day I received the bike before 8pm. He thanked me for the email feedback....HA! read more

Great experience!! It's been a while since I hopped on a bike, so I was a little intimidated to go into a shop I've never been to. It was a great experience from start to finish. Marcos made me feel truly comfortable and answered all questions I had. He walked me through the bikes styles, gave some great advice on trails/apps to use and I walked out a happy customer with a brand new Liv Hybrid Bike. Loving it so much, I decided to bring in my old Diamond Back to get it fixed up as well. They did a great job and it's like brand new! Marcos is a rock star! Thanks so much again and I'll be back! read more

Juan is amazing. Very knowledgeable and helpful. Bought a Santa Cruz and have been taken care of every time i go in. Great bike shop with great staff. I highly recommend this store read more

Bicycle Warehouse - Bikes Near Me - Chula Vista, California

Excellent service, knowledgeable and friendly reps, they make you feel like your part of the crew. Next time you're in the area stop by and they'll keep you rolling. They also do great group bike rides for all levels, they're a ton of fun. #FLYASSMUTHAFAKAS #TEAMPELAVACAS read more

Bicycle Warehouse - #TEAMPELAVACAS - Bikes Near Me - Chula Vista, California

Horrible customer service , the workers are a little bit grumpy and look like there in a hurry to sell and they don't have patience you guys need to change the workers and work on your guys costumer service and no one speaks Spanish and no one was willing to speak Spanish if they new and there was no A/C in there. read more

This store is horrible. I live in Chula Vista and would rather drive all the way to the Pacific Beach location than go here. When I was looking to purchase my bicycle the only way Carlos would give me a deal is if I bought a new set of tires(for a brand new bike) got the tubeless conversion and bought pedals. Even though I told him from the start I only wanted the bike and pedals. When he finally picked up on the fact that I wasn't going to budge he told me he'd have to charge me $15 to install the pedals. I walked out the door and drove to the PB location and got the bike and pedals I wanted for about $500 cheaper than the "deal" Carlos was offering me. Way to blow a $2300.00 sale buddy. The service and staff at the PB location is light years ahead of these guys, don't waste your time... read more

I received excellent service from Juan and Sean. They were very knowledgeable, extremely patient,. They answered all my questions and didn't put any pressure on me, extremely helpful and polite. Even though they were very very busy they didn't rush me at all. They help me find just the right bike for me. It is extremely rare to get this kind of service nowadays and I really appreciated it. This was my first time but it won't be my last time shopping at this bike shop. read more

Don't get your bike serviced here!..UNLESS YOU LIKE GETTING RIPPED OFF. I brought my giant trance X4 mountain bike in for service, a rear brake pad change and to replace 2 broken spokes in the rear tire. The salesman grabs bike, throws it up on the stand and does a five minute inspection. He then proceeds to tell me that it's going to cost $650 to service my bike. According to him I need new brake lines, my shocks need to be rebuilt, on top of what I asked for and the bike is "unsafe to ride" unitill the shocks are rebuilt. He then mentions that I can trade in the bike for a brand new one and offers me a whopping $24 for it.......i paid $1200 for it new from them back in 2012... I'm not stupid I knew that were just trying to sell me a new bike so I took it to another bike shop to get a second opinion. The other shop told me my shocks are perfectly fine ( and there the only authorized shock rebuilder in San Diego) I don't have brake lines I have hydraulic brakes and they just need to be bled, the rear pads cost $15 and a tune-up cost about 60 bucks, each of the rear spokes that are broken are a dollar each my total bill out the door is under $100 and the bike rides like new. I bought 5 bikes from Bicycle Warehouse since 2012, they tried to scam and or take advantage of me on this visit. I will never set foot in that store again. read more

After 20 emails the owners idea is for me to take it to the shop and fix it myself,I hope this offer stands. read more

Bicycle Warehouse - The owners email to myself - Bikes Near Me - Chula Vista, California

It's been a while since my fiance and I came here... and I still want to give it one star. Why? False information. If you want the truth about what you're buying, and how it's assembled, don't come here. Long story short, my fiance and I wanted the bikes they had. We took them on a trial run and a tire was flat. That shouldn't happen, and should've been the first sign they don't pay attention to detail. Still, we wanted the bikes so we had them bring in the proper size. We kept getting told when they'd be there, but it kept changing... Lots of calls later when the bikes came in, we bought them. We took them on ONE ride and they basically fell apart. When we brought them back, it was not a pleasant experience. They had no clue what went wrong (poor assembly and focus to detail).... so we were explaining what happened and the employees kept contradicting themselves and blaming exterior factors. They said they could fix the bikes, but we figured they'd just give them back with another issue because they kept lying and changing what they said. On top of that, they told my fiance we'd likely have to pay a fee to return them because there was a scratch where his bike fell apart in the middle of the street... one tiny cosmetic scratch. That's NOT customer service. On top of that, paying for the bikes and returning the bikes was a fiasco. I don't recommend coming here if you want a bike that's properly assembled. So... Pros? They gave us beer when be bought the bikes. Cons? Everything else. read more

I took my rim and hub to get a wheel laced and they said it would be ready in three days. Four days later I called them and they said that they are still working on it. They called me eight days later and said they have to order the spokes and it would be 7-9 more days. I told them I want to pick up the wheel and take it somewhere else and they told me that it is not there and it would talk until tomorrow noon to get it back. I took it to another place on el Cajon blvd and they had it ready in four days without the indifferent attitude and at half the cost they wanted! read more

Whoever owns this shop needs to coach his sales people, or send them to sales school. I just finished buying a $400 bicycle to keep in San Diego to share with my friend's young boys. I had sent an older bike to her that broke a shifter in transit. I brought said bike with me to leave for repairs. Sales guy, Luis, says $29 for parts, I think Cool, I'll glady pay 1-1.5 hours to have it put on. Sales guy says we have to give it a 50 point inspection and it needs new forks and a new rear hub, "you should just buy another bike" You can't just fix the shifters? No. I'm guessing maybe for liability reasons??. Like he thinks its so rusty this kid will ride it, crash and sue them. And suggest I donate it to some kids in Africa. Holy Sh*t! REALLY????, it's not that bad! Well my friend found a private bike guy that fixed everything AND got the rust off, with a DAY turn around. How pathetic. I really felt like returning the brand new bike I just bought, I was so pissed off. No worries guys, you want me to go elsewhere, I WILL! Attached find a picture of the bike they deemed to horrible to fix. Losers. read more

Bicycle Warehouse - Bicycle Warehouse Employee deems this bike too unsafe to fix. I should donate it to some Africans and save everyone a headache! - Bikes Near Me - Chula Vista, California

I'm considering buying a bicycle (my legs are already protesting) so I've been going around to some of the bike shops to check out their inventory. Gilbert greeted me about 10 minutes after I walked in and I told him what I wanted. He showed me a few models and explained the pros/cons. I found the one I really liked and he offered 15% off, which was great. I'm still undecided but I appreciated the attention and excellent information. If I settle on the bike I saw here, I'll definitely go back and buy from him. read more

I bought a Performance Hybrid Bike from this place last June, and decided to buy 2 more bikes less than 2 months later - one for my daughter and a carbon road bike for myself. The aftersales visit and experience were horrible; as if I was invisible walking around inside the store. Even the same sales person who sold me the first bike just nodded from a distance, and did not bother to ask what I need even if he was not doing anything. So I ended up going elsewhere and buying a $400 bike, a Trek MT220 for my daughter, and a $2,800 Trek Madone 4.7 for myself. I will never recommend this, or go back to this place! read more

Would leave less stars if possible. They price gouge you in repairs and they have no ability to call and discuss issues with your bike in for repairs. They respond days later to emails which is the only way to communicate when you bike is in for repairs. Not a trusted shop and if you care about your bike look elsewhere. read more

I have been coming here for years, because of the great prices and wonderful service. This is a very relaxed bike shop, no high pressure sales. When you want to talk to an employee about an item or a bike or service they are very knowledgable and very helpful. I have bought several bikes here and they continue to provide excellent service to those bikes as needed. I with they carried more stock in clothing especially for commuters, but otherwise it is an excellent shop. read more

After returning a broken bike to Walmart, I decided to shop else where for my son's next bike. Not only did we get a much better bicycle from here, it only cost a little more. In regards to safety from defects, I'm ok with paying a little more for a lot more in quality. read more

Bicycle Warehouse - Boys BMX - Bikes Near Me - Chula Vista, California

I have a cycle pro foldable bicycle that needed the works. Just got it back last week and they did a great job. They were friendly, knowledgeable and efficient. read more

This store was amazing. The staff, Gilberto and Luis, helped me find the perfect bike! They were friendly, professional and knowledgeable. Thank you guys so much. I would buy a bike here again! read more

Love this place.great employees great service. I will be back. Thanks guys. Love my giant revel 29er... never been so happy with a bicycle. read more

Bicycle Warehouse - Revel 29er black n grey...love it - Bikes Near Me - Chula Vista, California

If your only looking for a couple specific brands as far as bikes go this may be the place for you but I felt the name was very misleading considering it is called bicycle warehouse. The staff seemed very knowledgeable and helpful but again make sure you look them up online first to see if any of the bicycles they have in the shop are something you are actually looking for. read more

amazing store, service, and work team. Gilbert, was professional and patient, he solves all my doubts, and leave my bike, just like I needed. I certainly coming back for more accessories or maybe another ride; and also highly recommend this store for your first or next bike purchase. It was a great experience buying my first mtb here. Thank you guys, it was a great bicyclewarehouse experience. read more

I just purchased a new bike (Liv Flourish2) for my wife. Christian was my salesperson. This was my first visit to Bicycle Warehouse and I was really impressed with the store layout, large selection, and above all the great customer service. We just returned from our first ride (15 miles). My wife loves the comfort and performance of her new bike. Keep up the great work guys. read more

Bicycle Warehouse - First ride on the new Liv Flourish 2 - Bikes Near Me - Chula Vista, California

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I spent hours researching bikes, but since the mandatory shelter in place, so was everybody else. I had bought a mountain bike through an online retailer just to be told they made an inventory mistake and couldn't honor my order. I went back to square one during these crazy times with nearly every bike shop having no to little inventory. Because of the extra time to make a sound choice, I realized that a hybrid bike was the best for my needs. Due to the massive increase in demand, I created a short list. Lo and behold, Bicycle Warehouse had the Giant Roam 2 in stock *angels sing* I quickly used their online chat to confirm fit and immediately placed an order. Debbe reached to confirm my pick up location and then Marcos called from the shop a few days later to let me know the bike was ready for pick up. In case you want to go visit them, they were only allowing two people at a time (call ahead to confirm this is still the case). I got to say, this is one of my best purchasing experiences. From the online chat to follow up, you can tell they clearly care about their customers and the buying experience. Oh yeah, the bike is pretty awesome too. read more

My husband and I decided to start cycling as a new hobby . He has more experience thank I do. So for my birthday he decided to buy me a bike . I was so excited to go in and have that experience for my self ,Well we had the worst experience ever , first off there is no AC.... I'm sure the make thousands of dollars (my bike alone was very expensive)and they can't even provide that for a customer . Second the customer service is probably the worst we have ever experienced the guys are so rude and don't make you feel welcome , it's like they want you to leave. We have a detailing company of our own and we would never treat our customers that way , I was so disappointed I never want to go back there . And lastly they make you feel dumb when you ask questions like you don't know what you are saying , well I don't I'm new to this , thanks for making me feel so welcome ..I'm so upset that I bought something from there , whoever the owner is really needs to step up because there is more bad reviews on here than good.. so disappointed read more

I needed a really tough pair of pedals taken off and when I arrived was greeted by Mark who ended up helping me and selling me the right set of pedals that I needed. Gilbert helped me with some water while I waited. They both provided such excellent customer service and were so nice and helpful. It's rare to walk into a business and receive the awesome service that I did, it really made my day! It's apparent this is a wonderful business that has quality staff and I will definitely be back for all of my bike needs and refer people here as well! read more

Insolent and unprofessional staff. It was as though my presence in the store was a burden and a hardship on them. No effort to assist in my inquiry for products or services. Both the front and clerk and the owner are condescending and Incorrigible. I will never again patronize this establishment. read more

I haven't been to the store for some time and decided to go to the store with my husband to meet with Marcos. I usually go to him because he did my bike fitting and also made sure my bike was good to go. I recently got new cleats and road shoes and wasn't sure if was fitted right or if it needed an adjustment. Anyways we went there and he was very professional and helped me get my shoe fitted right. (I had mountain bike shoes on before since I commuted a lot.) He also inspected my bike and made it looked new. Earlier in the day I went on a ride with a group and I heard my chain squeaking and he also looked at my chain and made sure it didn't squeak. I also had questions in regards to upgrading parts of my bike and he suggested the rims would be the biggest difference. He also explained why and it made since because I went to another bike store before and it wasn't as in depth of an explanation. The next time I visit I'll be sure to see if his there to help me again. He is a wealth of knowledge in the field of bikes and it's always great to know that my bike will be in good hands. Thank you Marc for always going above and beyond to ensuring that a bike is well maintained and the customer has all their questions answered. read more

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Bicycle Warehouse & Luis are great!!!! I am a Specialized bike rider & even though Bicycle Warehouse is a Giant & other bike(s) retailer, I received AMAZING customer service when my bike crank came off & was unfixable on a ride into work one morning. Luis went over my bike with me when he put it on the rack & recommended a few other fixes. My bike was serviced, fixed & returned within a week. It even rides better than brand new! Thank you Bike Warehouse, Luis & your guy's service center! read more

Went in ... asked for reasonably priced mountain bike. Was directed to the area and left alone to browse, which I prefer. Mark told me he would be available nearby to answer any questions I had. I found a bike I liked at a price I liked. Mark pulled it out, pumped the tires and let me take it for a test. It was great. I liked it and I bought it. There was no "upsale" attempt, no "add this or that" pitch. Mark simply asked if I needed anything else. He gave me a quick indoc, answered all my questions, and I was out the door. read more

I took in my bike(not in the best shape) to get pricing on their repair services. My 2011 giant reign x1 apparently had some custom parts that they were not familiar with. Aside from their advice to switch out custom parts back to factory conditions to make bike "safe" to ride, they tagged along a hefty $1000 +estimate. There were some services that they could have done but chose not to because they wanted to leave my bike 100%. In their own words they said they wouldnt work on my bike if they didnt service the whole thing. Travis was awesome at helping me out with the service until his boss Mark showed up. He said you wouldnt go to a tire shop to change a tire and then not ask them to fill it up with air. He clearly was instigating. I Understood from there they didnt want to service me. I Did call him a D ick in his face. Hope noone gets same type of service from him. read more

I had an amazing experience here. My boyfriend and I wanted to get mountain bikes and had no clue about them. Gilbert helped us tremendously and will be going back for some accessories soon! He gave us good information about our bikes as we both enjoy riding them ! read more

Service is terrible. i went there and walked around and no one ever can up to me to say hi. i just thought they were a lil busy bc each person was helping other person and they both left at the same time and still no one came up to me. As i was walking out a employee was riding a bike told me wuz up. i am a newbie to the bike world but when i went to perform bike they had all the answers to my question read more