My husband needed new shoes, so I searched what stores near me carry size 15 shoes. WSS came up,…read moreneither one of us wère familiar with WSS so we went the next day. It's a big store, shoes practically to the ceiling. Looked neat and well organized. After looking up and down for any size 15, I went up front to tell them "Bring me anything you have in size 15." There were 3 employees at the register counter, no customers. They said they had no size 15, but there was a guy standing off to the side and he said "You're probably going to have to order on line." Then he did something that doesn't happen very often anymore. He actually offered to go check stock in the back for me. Unfortunately he found only one size 15 and it wasn't my husband's type of shoe. We didn't find any shoes but I was impressed with the customer service I received.

Stopped by this WSS and was surprised by their new policy requiring customers to check in their…read morebags before shopping. I understand theft prevention, but this felt uncomfortable and honestly a bit insulting. If the store doesn't trust customers, how are we supposed to trust them with our personal belongings? Shopping should feel welcoming -- not suspicious. This policy left a weird impression and makes me hesitant to come back.

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

We had superior customer service from this place the other day. Really nice guy, not rushed…read more answered questions and offered military discount. I really feel a type of way when businesses don't help/support our military folks. I think their selection of women's clothing is good too. Lots of blouses to chose from.

Pretty decent selection in store. I found what I was looking for…read more I don't recall if we were greeted when we came in, but the guy at the register interacted with us as we looked around. My only complaint is the charge for the bag. If you are going to charge, ask first. We had already done some shopping and had other bags.

Zero customer service whatsover. No other customers around but these two sales associates (Fernando…read moreand Tori) just chatting with each other the whole time. I had to interrupt their conversation to get some assistance. I've worked in retail before and I at least acknowledge my customer if I am unable to assist them atm. Yall need to train your associates smh. Limited selection of shoes too. Never going back

Great service once we got our assigned employee who was Rafael. Angel the cashier was very helpful…read moreand friendly

Great place they guy who's in charge of the place is very honest and engaged with every customer he…read moredid and great job with my letterman jacket highly recommended this place!!

Went to Mr. Garcia for my brothers letterman's jacket. Customer service was great, treated us as if…read morewe'd known each other for years. As he was talking to us, it showed that he has years of experience in this business, and the outcome of my brothers jacket didn't let us down. Quality of the jacket and everything on it was phenomenal, and much cheaper price than the other nearby shop. Very happy with our overall experience here.

What an utter disappointment and a bad look for Chula. My husband and I tried to come last week but…read morethe store wasn't open at the posted hours (we waited about 15 mins past the stated opening time of noon). We went back today and they were open, but the owner was exceptionally rude. We politely asked if they had any 49er gear (they had Raiders stuff). He proceeded to berate us, telling me "you're in the wrong part of the state." He also defended the Dodgers fans beating Giants fan Bryan Stow almost to death. When I politely told my husband I would wait outside, the owner said, "Good, leave!" We had come in planning to buy shirts for a large group of out of town guests, but we will absolutely NOT give our business to this place. On top of everything else, they are using the City of Chula Vista logo without permission and in violation of copyright law. Very trashy move. By comparison, the other shops, cafes, restaurants, and bars on 3rd Ave in Chula are wonderful! We've loved Grind House, The Balboa, Don Pedro's, Paw Pleasers, Tavern at the Vogue, and more. Eazy Toyz is a blemish on the face of Chula.

Just went in for a hat and the guy seemed bothered that I even asked for a hat , asked if he could…read morefind me a snapback and he could care less about it . My first time here and for sure my last time

First time at Lids Locker Room at the Chula Vista Center location on Broadway…read more It's been years since I've walked around this mall and really impressed with many new shops and restaurants behind Macy's. Lids Locker Room was our first stop and the prices were very reasonable for San Diego Padres gear I got me a nice t-shirt. The location was very clean with a lot of nice merchandise and the customer service was excellent!! Check it out! Happy Yelping :)

Alex and Tianny are truly amazing. They have such knowledge on all items. They are actually in Lids…read moreLockerRoom at Chula Vista Mall. They have a wide selection of clothes, hats and other accessories. They had great deals as well. I want to thank both Alex and Tianny for their patience and knowledge.

Terrible horrible customer service. Never spoken to anyone on the phone but their answering…read moreservice says they will call you back within 15 minutes. It's been 19 days and counting. DO NOT ORDER ANYTHING FROM THEM. We are still waiting for our baseball pants. Baseball season has already began and still no pants. What a horrible company. They should be ashamed of themselves.

Absolutely disgraceful customer service. Not only never shipped the order but actually lost it as…read morewell. Don't bother calling them, they say you'll get a reply in 15 minutes but you won't get one in 15 years. They are cheap for a reason because you get exactly what you pay for.