Joe and his coworker spend a good 5 minutes looking through boxes to find weight lifting chalk when there was none on the shelves. Very helpful & friendly attitude and they found some!! They saved my deadlifting workout today by showing excellent customer service. Thank you guys read more

Female manager is a b$%#h asked her a question and she awnsered with sarcasm and act like I was waisting her time. Very rude and not professional. I wouldve been professional in this but for a response like "no your wrong" and rolling eyes. Dont come here unless you like to be given attitude and ignored read more

Big 5 Sporting Goods - Does the coupon work if I wipe it with my ass - Sporting Goods Near Me - Costa Mesa, California

THIS STORE ain't! what it used to be. Used to have familiar and friendly and flexible managers and workers. No more. Coupon deals on Some Merchandise are amazing. Pretty good selection of lots of sports paraphernalia. Not like some other big quality stores I will not mention for example shoes and swim appearal not real good. Too bad sales are always one day sales as there are so few stores and it is often hard to get to one, esp this one. When you come one day late with a very good reason they do not care. I missed on note by minutes would not let me in and blew me off next day. I returned a sleeping bag recently that ripped no fault of mine. Easy return. I have gone here for years esp for licenses but it is not like family like it used to be....employees need to be more permanent regular friendly folks and inventory more up to date and quality. When will valley view store reopen or be replaced????? Need more stores I. County. Thanks for years of service but get back to the old way! read more

Stay away from this place these guys are terrible! They took my money last month on March 14th when I bought a rifle. I was supposed to pick it up on the 24th after the 10 day waiting period and still don't have it. I've called repeatedly and even tried to reach the district manager a few days ago. No call back, no one cares. Evidentially both managers that can issue the guns are staying home from work because they don't want to get the CORONA VIRUS. What a mistake buying anything from these guys. read more

My favorite Big 5! Staff are always so helpful in what emergency I have at the moment and the are always masked up making me comfortable while shopping. read more

Sporting goods store packed with a lot of selections! Go for periodic random sales, you might find something that you like or need. I specifically went for some snorkeling gear and they had it on sale (during summertime)! Limited selection on running specialty shoes, so I would recommend going to an actual running shoe store for that (ie Fleet Feet Sports). read more

Big 5 Sporting Goods - Nice selection of beach products - Sporting Goods Near Me - Costa Mesa, California

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Manager Lynda, does not care about customers, and lack of empathy for faulty sunglasses, was stated in "we do not guarantee without a receipt, especially sunglasses ". As if it happens alot evidently. Problem with receipt, it was an exchange from the same pair breaking in same place from just wiping lens with a cloth. She didn't ask, if she could help at all, in fact stated I looked for your specific model sunglasses (while I went to car to find my credit card and date of purchase, which didn't help), and didn't see them. Funny as I had them with me the entire time, how could she look? What a joke, and pissed me off! I have bought shoes, watches, clothing from them, in fact on same day I bought original pair. Thank you Amazon for customer care I can count on. read more

My friend gives me gift cards to Big Five every year, every time I come in and cannot find anything to purchase! The employees all look like they are asleep or don't want to be there. Today I went in for golf balls for my husband. They charged me over double the price. When I got it corrected they didn't even bother to apologize. Or thank me for my Purchase. I am against the fact that they sell guns here. Hopefully this will be my last visit. read more

We came in as it was closing, employees were very nice despite us being annoying customers.

When first shopping I was a bit hesitant based on the lack of service from some of the reps working. I had a huge pile of stuff I was buying and not one person asked if I needed help, or if they could take some to the register. I was asking about snow boots and the guy seemed uninterested in addressing my questions and just gave a "ya or sure." I was getting discouraged and thought I should go elsewhere but Angelica and the other rep at the cash register saved the day. The rep was already in the process of starting my purchase when I got back to the register, which was awesome because I got almost $700 worth of stuff. Angelica spent a lot of time helping me get the best deals and ending up saving me about $170! I was so appreciative and it made up for the void ghost crew around the store. The other reps could learn from her outstanding customer service! If there are any bad reviews about her, I guarantee those are people who are never happy. Thanks again Angelica for all your help!! read more

While the store itself is small and crowded, ALLISON in shoes Rocks!!! She went above and beyond to find a reasonably priced shoe for me that was stylish. Seriously she brought out 8 pairs and wouldn't stop until I was happy! I hope this place knows what a valuable employee she is! Thank you Allison. If I owned a company you are the type of caring employee I would hire. read more

I bought a Forrester brand sleeping bag here. When I got home and opened it the smell was toxic. A very strong smell of chemicals. Being made of polyester and tightly wrapped in plastic I thought that maybe it just needed a few days to air out. Even after 5 days the smell did not entirely go away and if I was near it actually made my lungs hurt. Who knows if I will suffer any long term damage but after 5 days I gave up and returned this to the store which is when I found a smaller problem that the sleeping bag would not fit back into the carry bag. I explained the situation to the manager and she said because it was "used" I could only get a store credit. Being that it was out in the air, and the bag was made of cheap black poly exterior it picked up some dust and a few animal hairs. If it was a different color or better quality no one would have noticed. I really do not know what else I could have done except to have returned the bag immediately after opening it instead of giving it a chance. The moral of the story is that I would have not have had any issue returning this to Amazon and this is a classic example of why Amazon is putting every retailer out of business. Instead of taking a small loss Big 5 lost a customer for life. Great long term thinking. Odds are they will be soon out of business too. Good luck to the employees who treated me like I was crazy for wanting to return a toxic smelling item. read more

The cashier was very rude because I didn't like the leader ad about some nike shirts. I also mentioned they had a very small selection..., nothing in my size, large. She started making excuses. I Said I don't need excuses just ring me up for the two hats I want to purchase. She called the manager, the manager, Linda asked me what the problem was. I told her that her employee was being rude and wouldn't ring up my order. Linda told me that my money was not good here and to leave! I said all I want to do is pay for my hats and leave.She said leave now or I'm calling the police. I said are you kidding me? Then she told the cashier to call the police! I looked at the customers in line a said wow and left. Calling corporate Monday morning to report this rude cashier and manager!!!! I have been a customer at this store for more than 35 years!! Maybe that's why Big 5 stock down 60 percent in the last year! read more

We received some extra service from Daniel while buying some Asics tennis shoes. He brought out shoes from several manufacturers and took the time to explain the pros and cons of each type of shoe. He is an example of excellent service read more