I'm rating our experience solely based on the purchase of athletic shoes from a sales associate…read morenamed Sejan. Honestly, I wasn't expecting that much going into Dick's. We normally get our running shoes from another business where they're very knowledgeable about their shoes. Sejan was knowledgeable, attentive, and friendly. The experience was so good that I bought another pair of shoes for the wife, knowing that they were $30 cheaper at another store. At the time, I did not know if Dick's would price match an item if I found it less somewhere else. It turns out that they do, and I was later refunded the difference. Thanks Dick's, and a special thanks to Sejan for the excellent customer service!

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding…read morethat day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5.

Such a great experience at Sports Basement Fountain Valley. What really sets this location apart is…read morethe staff. Rich in Rentals was wonderful, approachable, sharp, patient, and genuinely interested in helping me get the right gear. He answered all my questions thoughtfully and made the rental process feel effortless. Ike was a wealth of backpacking knowledge but completely easygoing and never pushy, the kind of person you could happily pick the brain of all day. Niko was upbeat, friendly, and impressively efficient with my purchases, while Annabelle kept everything running smoothly with warmth and ease. It's rare to find a store where the entire team leaves such a positive impression. I came in for gear and left knowing I'd found my new go-to for camping, backpacking, sports, and outdoor adventures. Definitely coming back!

What's not to love about this Sports Basement? It's right off the freeway, there's literally always…read moresaying, "Welcome in!" And usually to me and my puppy every time we come to the store, AND the parking lot is huge! Never have an issue. I appreciate how large this space is and everything is neatly organized and you know where to find all the items for various activities, sports and weather! Tons of brands and selections. I especially appreciate the sports basementeees discounts especially on yoga clothes or other athleisure wear. I also really like that if for some reason something isn't working out with the item I purchase, I know I can bring it back in (within reason and appropriate timeframe!). The value of items here are top notch and I'm always happy to support this retailer. So glad to have one in Orange County! Definitely a great place to look for high quality, durable and affordable clothing and accessories - perfect for any adventure!

I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership…read more(it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events!

This location has scammers working for them. I just got this notification on my phone at home…read more Their employees steal debit/ credit card information. They don't value their customers.

Came in Saturday morning to look for water proofer spray but got sucked into the large shoe…read moreselection and walked out with a couple of shoes. Katie and Adam worked well together as a team, while Katie helped us with brands and models, Adam brought them out for us to try. Both were very friendly helpful and knowledgeable. Great team!

We went to Dick's today to buy a Nike Dri-Fit shirt. I was greeted nicely as I entered and asked if…read morethere was something I was looking for. I told him what I wanted and he pointed me towards the back of the store. When I couldn't find what I needed I went back to the front counter and a second person pointed me towards the back of the store. In all, three people told me where to find the shirt but even though the store was empty, not one person came out from behind the counter to help me. We looked through every rack and every section, no Nike Dri-Fits to be found. We started to walk out empty handed and they still remained behind the counter and just said "sorry about that". Really? We were the only people in the store and you couldn't be bothered to help.

Looking for Chicago bears gear in LA can be very difficult. But was amazed that this store carries…read morestuff for virtually any NFL team, making my son's Christmas morning VERY happy! Great service to boot - can't recommend enough!

I am always driving past these guys off of Brookhurst. I finally had the chance to try and look at…read moretheir sporting goods in their stores. I found some MMA gloves, and sporting gear I like to use when I spar with my buddies. They have football gear and logos, a long with other sports. I was really impressed with Sports Addict. David was good at helping me out and showing me around the place. This could be my go to spot.

I went to the store to buy a new bat for my son. they had a great selection of all sporting goods…read more staff was attentive and helpful. the owner came over and spend almost an hour talking with me and my son about baseball in general and bat specifically. He took my son in the parking lot and watched him swing and helped us make an educated decision. great overall experience. will definitely be back. highly recommended

I've found some great baseball gear here! The staff is also very knowledgeable about the gear.read more

I've been shopping at Surfside for decades, since they were on the peninsula. By far still the best…read moreshop around for surf/skate/snow. Stopped in to look at a new snowboard yesterday and ended up with a rad new setup. John in the skate/snow section was super helpful and so was everyone else. It reminded why I used to always get my gear from Surfside. While we were there my son grabbed a skate deck from the $40 bin. Ended up back at Surfside today to build his deck up and had awesome service again. 10/10 service 10/10 vibe 10/10 value Surfside is by far the best neighborhood shop around!

Great selection and service. Friendly staff and easy parking. No issues exchanging a body board for…read moreanother.

Big shoutout to Fight Shop for top-tier customer service. I came in looking for the all-black Nike…read moreHyperKO2s in a size 13, and even though they didn't have them in stock, Dan went out of his way--making calls and sending texts--to have them ready for me the very next day. He even hooked it up with half off some hand wraps. I've been coming here for a while, and they've always taken care of me. The team really knows the local gyms, and if they don't have what you need, they'll go the extra mile to track it down fast. Appreciate you guys

Omg Abe was so freaking awesome, felt so welcomed and got solid advice, going to come back again…read moreand again. This place is Super Awesome!!!!!

Amazing place and owner is knowledgeable great talks and friendly they have both new and used stuff…read moreand great prices

Large selection staff was very friendly and attentive, pretty much anything you would need for…read morealmost any sport. Shop is cluttered but organized, prices were reasonable.

Great customer service and fantastic selection of gear. The staff at this location were helpful,…read moreknowledgeable, and made finding the right items effortless. Always reliable quality, highly recommend stopping by!

I love to go to 5.11 Tactical because they have the best uniform items on the market. This store is…read moretheir corporate location so they offer discounts to public servants, military, and other organizations. The downside I find is that they are light on selection, but they are good on stock of the items that they normally carry. The price is good for the items that you are purchasing and the customer service is good.