They have all the Columbia jackets, pants, shirts, shoes, and more at this location. Lots of variety and at my last visit, they had a 70% off sale going on, and they had some good things on the racks. Store is clean and there's staff walking around the store, stocking up things. This location is a much smaller shop than other locations, but its packed with lots of everything. So if you find something, it's expected. read more

So this store is 100% at fault for my massive hiking shoe collection that only continues to grow every time I visit. Some of the deals they have are too difficult to pass up. They also have a pretty good selection of clothing and other Columbia branded items for discounted prices as well. The store itself is clean and well maintained, with plenty to choose from. There are also changing rooms to try stuff on. Service at the checkout can be excruciatingly slow here for some reason. It's happened many times so be prepared to wait if there's even a small line. There has never been a sense of urgency here but maybe that's the intent. Overall four stars and a good place to find a deal on quality stuff. read more

I normally love this store but I was very disappointed in the customer service today. I and the patron in front of me read and interpreted the clearance sign attached to mean an additional 70% off the price marked. The manager stated this is not the case, "the sign means the price marked is up to 70%off and they don't make the sign". No "I'm sorry, I can understand that". "I can give you 10% off if you give me your email address". They got my money anyway because it was the only jacket left ,however not sure I'll be a returning customer. Very poor customer service read more

Columbia Factory Store - Clearance rack - Sports Wear Near Me - San Clemente, California

We tried to return items from several online purchases and were told by the store manager we have to return online. The store will not accept more than nine items from online order for return. The store manager was a heavyset man with a very disagreeable disposition who seemed to hate being there and absolutely disgusted with talking to customers. He told us the nine item limit is a new Columbia policy. So we told him we'll return nine items only but he said we have to return EVERYTHING online because we brought ten items into HIS store. This is Columbia's new customer service?! Really?! We checked Columbia's website but could not find the new policy the store manager mentioned. We also asked a different Columbia store location and were told there they've never heard of such a policy at Columbia. Seems Columbia corporate has really lowered the bar on customer service and selecting the right people to run their stores. The North Face is our family's new go to store after more than twenty years with Columbia . We've warned all our relatives, friends, and coworkers to stay away from Columbia. Very disappointing change in Columbia. Their stock COLM will likely decline given the abhorrant customer service. read more

They had some good deals on things I wanted but decided not to buy. I had already purchased hiking shoes and passed on the shoe deals they offered here. The next time I go into this store I'm going to buy some hiking pants and shorts. read more

Columbia Factory Store - Sign of the times 2021 - Sports Wear Near Me - San Clemente, California

Do yourself a favor, shop somewhere else! Unless you'd like being harassed at the register five or six times only to say no every time they want you to drink the Kool-Aid and join their freaking club! read more

I love Columbia products, but after today I was beyond UPSET with how I was treated as a customer & will NEVER come back unless that employee gets disciplinary action or gets fired. I stopped by to purchase new hiking boots, which I have yet to try on, but they look super cute & seem comfy upon initial try. Anyhow, they're having the 4 day President's Day weekend sale AND military & first responders receive an additional 20% off as a thank you for our service. Upon checkout, I pull out my EMT card as proof to the Hispanic/Latina lady dressed in plaid & glasses telling me the 20% is only for military & first responders only get 10% off. Excuse me, but the ad never mentioned the segregation between services and discounts it says 20% off for military AND first responders. I didn't argue at first, but then having exited and reading the sign again, my mom asks the guy guarding the front of the store about the discount if it's for all or military. He says it was for all & there's an extra button employees need to press for the discount as the bottom or something so he tells me to go make a "return" & get the discount applied. So I end up going back inside, very upset at this point that I was deceived and lied to about the discount, and had a different employee make the return. Funny thing, the same lady was like oh no it's only for military but then we say the guy outside said there's another button etc. Then she tells the cashier who was in front of us to make the return & apply the other president's day discount. Hmmm sounds like she knew very well which discount was the correct one & she kinda looked like a manager too so what kind of person/manager would do such a thing?! WOW TALK ABOUT THANK YOUS TO US FIRST RESPONDERS. SHEESH I'VE NEVER FELT SO DISRESPECTED & DISCRIMINATED AGAINST. Take a look at the ad yourselves & see if there are separate discounts listed for military & first responders + other EMS personnel bc I don't see it! So did she make up that BS bc she has something against EMS or bc she's racist or WHAT?! Even though I ended up getting the discount, many thanks to the guy at the front (he should get promoted), I felt cheated & still very unhappy with my experience here. She needs disciplinary action. This was the lady w/ OP ID: 049284. Date of Purchase: 02/14/21 @ 17:07. Very disappointing because I held this company up to high standards but now definitely NOT. read more

Columbia Factory Store - Sports Wear Near Me - San Clemente, California

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Jeremy was awesome!! We came in to buy warm clothes at 4th of July Sale for cold weather for a trip to China/S Korea in December. For my wife who is going and wears size large/ extra large. I didn't see much in the way of 2X and higher. But I did get a pair of Velcro sandals to wear in the pool! He was super helpful from beginning to end! Got thermal pants, tops, jacket, fleece jacket, gloves, socks, boots! Spent about $350 and we get $75 credit to spend in August! Excellent value! read more

Columbia Factory Store - Sports Wear Near Me - San Clemente, California

Came here with my hubby to look for jackets. While the men's selection wasn't as large as the women's, there was plenty for me to browse through. It's a nice spacious store in a fairly new outlet complex. I've shopped at other Columbia Outlets and seem to always be able to find something I like. I enjoy the deals/sales the most. They currently had a 40% off sale which was pretty sweet. read more

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Complete satisfaction in regard to customer service and merchandise selection. All sales associates we encountered were friendly and knowledgeable. We will be traveling to freezing temps in Beijing soon, so we had many questions regarding the differences between down and synthetic jackets and puffy versus non puffy ones. Specifially, William took customer service above and beyond when WiFi wouldn't cooperate on our phones. He found a way to pull up our Greater Rewards points, which he had to manually input, AND reminded us about a Welcome Reward. What started as a browsing/research excursion turned into purchases of two jackets, hiking boots, beanie, pants, and gloves. SO ENTIRELY SATISFIED! read more

I had I had to initially give one star to be able to post. This was my earlier review posted below. Columbia has come through and replaced my boots. It took awhile but thank you Colombia! Three stars for replacing my boots and for two stars removed for all my time involved in getting my refund! Here is something on Columbia's website: WE BELIEVE being an industry leader in outdoor apparel and products takes passion, and an understanding of people who love the outdoors as much as we do. That's why, from cutting edge technology, to our innovative heritage in Bugaboo, our jackets, pants, fleece, boots, and shoes are all tested tough so you can enjoy the outdoors longer. Now if you look closely at my photos, the new boots I had, never worn, fell apart while I wore them. I was out of the country and was not hauling destroyed boots on my suitcase back home so I photographed from every angle to send to Columbia. Columbia is not standing behind their product! Poor customer service. I will not purchase any item from their company again because of this! #columbiasportsware #columbiadoesnotsuck read more

Great store. Great customer service. 20% military/first responder discount. Most items are reduced in price from MSRP, then and added 30-50% off that. Going to be back lot to this place. Love the gear. read more

Columbia Factory Store - Sports Wear Near Me - San Clemente, California

Shame, shame Columbia! Having rude, inflexible and not-in-the-least friendly managers like Gaby and Yasu is a stark contrast to the cheerful, customer focused associate Suzanne. Have yet to see the first two crack a smile in four store visits. I refer family, friends and guests and it is such a pain to deal with their bureaucracy. Gaby announced with absolute certainty that the boots I purchased last week were 20% off even though the sign under the boots stated clearly otherwise. read more

I really like their products and this store has a great selection. I think outlet stores should have products with good discounts and this place does. Always good deals to be had here. read more

I rarely write reviews on Yelp or anywhere else unless the service or product is truly 5-star, and incredible. Unfortunately, so many people provide such horrible service these days that when someone provides what we should regard as standard (good) service, we often mis-identify as great service simply because we're used to receiving bad service Great service should be identified as above and beyond good service. At the end of January this year I received great, commendable service from Jeremy and his coworker at Columbia Sportswear at the San Clemente Outlet mall. I was heading up from San Diego to Orange County on a Friday ahead of a planned Saturday morning trip to Big Bear for what turned out to be record snowfall there. After having searched 5 other stores in San Diego for snow jackets for my two young boys, and coming up empty I called the Columbia Sportswear in the San Clemente outlets and described what I needed to the employee over the phone. He said they had a few different sizes, and would hold them for me. We departed with plenty of time to spare before the store would close at 7pm, but two bad accidents along the way resulted in us having huge traffic delays. I called Jeremy and explained my situation, and I said that because we were supposed to leave early in the morning for Big Bear, his Columbia Sportswear store was my last option, but according to my GPS I wouldn't arrive until 10 minutes after closing. Jeremy told me not to worry, and that they would wait for me after closing, and they did! I was able to have the boys try on two different sizes of snow jackets, and shop for gloves as well without ever once being rushed to leave by the employees (although we were only there about 15 minutes total). The jackets were exactly what we were looking for (as Jeremy had described previously over the phone): a waterproof shelf over a removeable inner fleece, and had hoods, in blue--perfect. It was actually even similar to my own Columbia snow jacket from maybe 10-12 years ago. I highly recommend this location, and the Columbia Sportswear products. read more

Great service always. We've been to this store multiple times, and always found good deals with quality clothing.

One star off because it doesn't always have what you need, but it's an outlet store. You can't really go into Marshalls or Home Goods and expect to find exactly what you're looking for. I do love most of the products that they carry here and the staff. I haven't been to a Columbia store where the staff wasn't helpful or friendly. They have a great selection and stand behind their products. My typical piece of clothing lasts me 3-9 years which is awesome(I travel on pretty adventurous trips) I don't buy shoes/boots or accessories too much here. I would rather pay 1/3rd the price here than pay 3x more for a similar jacket or pair of pants from a more expensive brand. read more

So I been wanting a Columbia jacket for a while now. So I decided to check out this new mall out in San Clemente outletstore. What can I say really big store but very limited items. Walk out empty handed. Couldn't find the jacket I was looking for. The employees were very helpful and very friendly. I really hope they get more jacket in for men. Don't understand why they have more items for women. Better luck next time. read more

We got a pair of snow hiking boots as a gift that one of the employees specifically recommended; however, the boots did not fit so I attempted returned them today. The manager YT refused to honor the store's return policy, saying that the boots had been "walked in and full of dirt." The boots were brand new and had not been walked in any dirt. He refused to even give store credit. I asked him to donate the boots and he refused. As a result, we now have this brand new pair of boots that no one in our family can use. If you shop with them, be absolutely sure you are happy with your purchase and intend to keep the items. I don't want anyone to experience the horrible encounter I had when I tried to return our item. For sure, I will shop at other more professional stores not Columbia. read more

I went to the Columbia factory store in San Clemente on 5/15/2018 with my two little boys in search of outerwear for our upcoming Alaska vacation. I found everything I needed (plus more) at very affordable prices and very quickly. The sales were stellar and the staff was great; Amanda was attentive, personable, had great recommendations on products, and made me feel very comfortable. It is difficult to shop with two seven-year-old boys but she made me feel at ease and helped me find everything I needed as well as get it tried on very quickly. Thank you so much!! read more

I was so disappointed in the customer service here. We had a return that was initially purchased at the employee store. After seeing there was a closer location to us in San Clemente we thought maybe we could return it there. We called the store and asked if we could make a return explaining that we bought it from the employee store in Carlsbad. We were told, sure as long as you had the receipt. We went in with the receipt and realized we did not have the credit card used for that purchase. They were unable to make the return...FRUSTRATED but understood. They physically held our receipt in their hand and said, sorry we need your card. We then drove home (17 miles) got the card and went back to the San Clemente store. We were then told after making the second trip and being told we could return the items that we could not return the items. This whole process took up three hours of our day. The manager, Yasu was very unresponsive, unsympathetic and obviously not helpful. I could do without this store and never miss it. This entire description has been written while I am on hold with him...so far 8 minutes and 22 seconds. Hung up and called back, apparently my call was forgotten about. Again,very disappointed in the whole Colombia experience. Stick to manufacturing not retail. read more