Terrible customer service. No one knows what is going on. We went on a weekday and The Orbit was closed which is the whole reason my kids like to come to this particular spot. Tons of teenage employees that just converse with each other instead of actually managing the different areas! Horrible experience! We have been here in the past when they first opened up and it was great but man has it gone downhill! SkyZone is better. read more

The kids had fun which was important. Restroom could be a little cleaner and it would be cool to see them develop a toddler only section. But overall good experience read more

Very bad Birthday Party experience compared to last year. I had a 5:30pm check in. My mother in law and I arrived after picking up our doughnuts at Bakers Dozen. We were early and Big Air allowed us to place everything on a cart next to the cash register. We went to get a soda pop and relax. Most of the party rooms were empty. Around 5pm I requested a room where my mother in law could put together 2 WWE cardboard cutouts she wanted to surprise the birthday boy with. We were told we had to wait. I requested to speak to a manager. The manager came over, told me I'd had to wait til 5:25, said he could print out our agreement and ended the conversation by rudely adding "you are the one who got here at 4:45". We were rudely checked in at 5:25. This luckily gave my mother in law a good 15 minutes to set up while 15 kids were checked in and given bracelets. We were told to come back at 5:55 for socks and stickers. Needless to say the kids were all jumping past 6pm while waiting to go through the process of asking their sock size, placing stickers on them and putting their socks on. At this point I asked for my doughnuts because they were placed in the fridge. As I was following her to the snack bar the manager told her to go on break and she did. I then asked the manager if he can get my doughnuts from the fridge. He placed the doughnuts on a cart and handed the cart to me. I set the doughnuts up and returned to watch the kids play. The kids were told they were either too old or too short to get on some of the activities but luckily their parents were able to confirm ages and heights so the kids could play. When jump time was over we returned to our room. The pizza and sodas were in the room. However, I was missing cups and 1 pizza. I went to go ask for cups. She took her time looking through boxes for them and said they're out. I asked how they could be out of cups and she rudely snapped back at me "they're just cups". She found various cups at the snack bar and ran those over. I asked about the pizza but was ignored. My husband found me and said we needed plates. The boy at the snack bar was super nice. He handed me paper plates and asked if I needed more. I told him I wasn't sure because it was now 7:15 and I still hadn't been in my son's party room. The boy apologized. I then requested to speak to a manager. She was polite and informed me my pizza was being made. She didn't charge me for it. I finally joined the party room at 7:20 and quickly left to look for napkins. I was able to return to have 1 slice of pizza with my son. We sang happy birthday at 7:40. Luckily my aunt had a lighter on her. Kids loved the doughnuts. Birthday boy opened presents at 7:45. We thanked everyone for coming, paid, cleaned up and we're home by 8. Never had a host or hostess helping us. Everyone had a wonderful time because I kept it together and kept pushing forward. I made the party a positive experience but it wasn't worth what I had to go through. If you plan on having a birthday party here prepare to be your own host, have thick skin for all the rudeness, bring your own cups, plates and napkins to save you peace of mind. Shout out to the boy working the dodge ball activity and making it fun for the kids. read more

See all

Kids had a blast here. Fun place. Lots to do, bull riding, balance beams, dodger ball, etc. read more

See all

We were helped by Destiny who was an amazing worker. She was attentive, helpful, kind, and cheerful. She made our trip to Big Air today super fun and took care of any problems or confusion we had. read more

Fun get away for kids to blow off energy. They don't require you to wear masks inside for the kids. Pizza was crispy and on point. They serve slurpee and dip n dots. read more

Big Air - Trampoline Parks Near Me - Corona, California

See all

Great birthday spot or just burn energy spot. Thanks for making my son and crew smile read more

Big Air - Trampoline Parks Near Me - Corona, California

I came to this facility with 2 of my daughters and wow this place is huge with so many different activities. On the plus side it was really clean. They have different specials everyday which is helpful. Today was only $16 for the first hour. By the end of the hour we all were sweating. We got a soda and was refillable. :) The girl who rang me up was really nice to telling me the specials. This is by far our favorite trampoline park. Hoping to plan a birthday party here soon. read more

Doesn't even deserve one star. This places lures you in with a Groupon but has so many rules it's no worth it . You can not purchase the Groupon same day and go you have to wait 24 hours not only that now all of a sudden you can only one Groupon at a time god forbid you have four kids. Oh and check timing bc this Groupon won't cover cosmic jump hours or anything else. Honestly tired of this place I'll be patronizing with sky zone in the same area from now on. @scott: thank you for responding so quickly clearly you have nothing better to do. It's actually a big air issue bc I've used this same Groupon before but when I visited today you wouldn't accept it. It's okay to take accountability ;) read more

If I could give this place no stars I would. We have been here 3 times. 1st time no problems at all, we were there for a birthday party. The last 2 times we had problems. Not all of the employees follow the rules. My child was told she was too small for one area but then the guy in charge let other smaller kids in, which was not fair. Our last time we were there was today, my son waited a good three minutes to go in to the dodgeball game. The girl told him he cannot play because he did not have a sticker on his back. So he had to leave which we had two minutes left in our playtime. I did tell her it's almost 2 o'clock and we have two minutes and you're gonna kick my son out and she said yes. But to make matters worse he played five minutes before that with no tag and the guy was fine with it. Employees stand around talking to each other not watching their areas. Not to mention the music they were playing had a lot of cuss words in it. I would not recommend playing here. It's very frustrating. read more

The place has horrible workers. Customers service is bad and the workers have a bad attitude. I will never come back here!! They are rude and mean to the kids and then you confront them they give you attitude. read more

Honestly soo expensive for what it is and good luck using your Groupon. Make sure you don't buy the single passes if you do, only one person per account... umm it says one per visit my child is a visitor I am a visitor one per each of us. Meaning we can't use 2 passes per person. Guess not they said it's Per account... So why doesn't it say that rather than per visit? Cosmic night night cost $30 even if your not jumping for 3 hours. They told me I could come back at 9pm if I just wanted to jump for an hour. I came back at 9pm and it was $20 each.. ? So for $10 more we could have jumped the 2 more hours? Why suggest I come back? Why not sell me on the fact that it's better to just pay the $30?? Staff sucks at conveying prices and events... Honestly once these groupons are used I will not be back. read more

My experience was terrible the staff was extremely rude and I asked before I let my daughter go on the next attraction if there's a height limit they would say no then follow me and ask my daughter to measure her height . I paid for 2 person jump on Groupon then they charged me again ,which I didn't feel like arguing because my daughter wanted to jump. Will NOT BE BACK EVER. And it's less then one star read more

Its a fun place to take kids, even parents can jump in w their kids too. They also have Pizza to share & per slice/combos, chicken wings & other food, price are not bad at all. They also have hand sanitizer dispensers everywhere & wonderful staff making sure all areas are safe, sanitized & clean literally time to time, you will see them wiping & cleaning areas/surface. Felt safe even if its indoor. People wear mask as well as staff & kids too. read more

Big Air - Trampoline Parks Near Me - Corona, California

See all

Worst party experience of my life! Let's start with the fact the place was packed and my kids had to wait in long lines when it was limited time as it was. Shouldn't allow that many people when you know you have party's planned. The AC was not working and all my guests were super sweaty. No water in our party room for my guests. They wanted my guests to wait in line at the cafe to get water before our "room time". Even though we already had a room with a worker in it. They brought me the bill while my daughter was opening presents and took me away from time with her. Upcharged pizzas on my bill that are suppose to be apart of the package. Manager Ximena was extremely rude and unprofessional. Laughed at me, had attitude with me, and was not willing to help me. Guests complained that the toilets were broken in the women's bathroom. Only good thing was the employee Skylar who was super helpful and understanding helping us in our room and Events supervisor Destany was as helpful as she could be. To all employees answering phones, super rude and not professional. Whoever is in charge of this place needs to make some changes. Would not recommend this place to anyone! Very disappointed for how much I paid for a party and what we actually got! read more

I'm very impressed with the birthday party service at Big Air. Our party host was fantastic and efficient with timing everything during the 1 hour table room. I highly recommend booking a birthday party here, especially right when they open at 11am! They give you 30 minutes before opening to decorate your party room and it's not as crowded. read more

Grat for kids a lot of fun and a great way to spend the day with your family and friends and kids

Wow this place was so rude. As a disabled veteran with my family they disrespect not only me but other customers in line. Their computer wasn't working for the waiver so I did it online and showed it to them. They scanned it and their system was down. After they shouted at us just to leave because there was nothing they can do. read more

I took my little cousins to this trampoline park for my 4 year old cousins birthday treat. We were expecting a great time and we sign in with my aunt. We start playing but don't get to do many activities because of the crowds and the enforced rule of one kid per trampoline, no matter how big the trampoline is. After playing with the Littles in the children's section, I gave them to my aunt and went to the dodgeball game with my other cousins aged 11-15. We split up into the two lines and the referee let us in after one game. We play one game, and the ref didn't enforce the rules of children getting hit and going out of the dodgeball, making wait times longer for the kids waiting outside. After the first game we all go back in and this time the referee comes up to us RIGHT WHEN WE WERE ABOUT TO START and says we need stickers to play that we were supposed to get when we payed, WHICH WE WERE NEVER GIVEN. We already had wristbands, so I don't even see the point of the stickers. So the referee sent us out to go all the way back to the front desk, where we entered a 10 minute process to get the stickers we were supposed to be given in the first place. Finally we made it back to the dodgeball area, and now one of my cousins is in such a bad mood that he didn't want to play anymore and he sat on the side, poor guy. Me and the rest of my cousins get in line and are waiting for the game to end, when the kids that got out of the game come out of the area and stand in front of us with their other friends, taking us out of the 6 people admitted into each game on each side (each game is about 10 minutes). Now our time is running out and I'm getting passed, so I notify the ref that we had been patiently waiting and that they were cutting us, but she didn't do anything so we missed the next game. Finally, we wait at the front of the line for the next game so nobody can cut us. Right when we're about to go in and play, the ref looks at our stickers, sees that we have 5 minutes left on our time, and sends us out. This wasted the entire time I was there and ruined our day. Despite my protests, she wouldn't listen so I took my cousins in spite to the larger trampoline park to play tag so that we would have something to do the whole day. We went 20 minutes over our time because we weren't able to do anything the whole time but I dont feel bad whatsoever. NEVER coming back. DO NOT recommend.​ read more

The place is overly packed. Their employees are very rude and has very poor customer service.

This is my first time writing a review and I just had to write it about this place. My experience here was amazing. There was a lot to do and it was a lot of fun. Great place to take the kids out and play. Staff was really friendly and made everything really enjoyable. Employees are really kind and help the kids and encourage them to keep going especially Henry, he was very polite and friendly towards us and even went on to play with the kids and help them go up the ramp. My kids loved to play with him and he enjoyed playing with them. Love it when employees go the extra mile. Will definitely be coming back to jump! read more

The play areas are very filthy, but the customer service was beyond that. The person at the front desk with long hair, long fake nails, and long lashes didn't smile once. Now, I don't really care to smile either but if I was getting paid to work at a child's place as customer service, I feel that it is necessary. This person had such a negative attitude while trying to get our tickets and waiver taken care of. This person didn't explain anything to us even though we mentioned this was our first time. Aside from this person, the rest of the staff seemed like they were just "hanging out" on a Sunday afternoon with no care in the world. The conversations the employees were having with each other were inappropriate and unnecessary around children. At one point, I stood in front of two employees and said "excuse me" but had to wait for them to finish talking about what they were doing tonight before they could acknowledge me. I did not feel comfortable having these employees around children with no sense of awareness. As far as the play areas, they were really dirty, and outdated. Many of the fabric were clearly tearing off and could scratch children near it. My children had a fun time jumping around as anyone would, but I still didn't feel confident enough to allow my older children to venture off without me because the employees weren't implementing their rules. My daughter couldn't even jump off the rock wall because other children were jumping in and not waiting their turn. If the employees weren't so concerned about their weekend and actually paying attention, they would have been able to kindly ask the parent to get their child. Instead, I told another parent to please tell their child to move so my daughter could jump down without hurting her. I gave my two star review because I know this place could be so much better. Customer service is everything and it doesn't take that much effort to be kind. I wish this could be addressed during their team meetings as well as how to handle parents and children when there's excess amount of kids in the same area. The staff of Big Air Trampoline were by far one of the most untrained and unprofessional group of individuals I have ever met. Maybe it's just the mock team on Sundays but even then... do better please. We'll try again on a different day and maybe we'll get a different group of individuals. read more

The place is nice. The employees are very nice. Only thing is the need to enforce a no running policy ! There's literally kids RUNNING full speed around the place, bumping into people and knocking down toddlers ! The pizza is also really good! Better than Costco. read more

2 stars only because the kids had a great time, no area is actually monitored by the employees. The kids are literally bouncing off walls in there and it smells so bad. read more

I had a bad experience 03/29/2022 at 6:00 pm First they don't accept Apple Pay. When I brought in four dollars in change for sox the Rude Cashier said they don't accept coins ?? What ? Keep in mind I was the only one in line. I would of left, but my daughter was so excited I kept my composure. At the end of her session One minute before my daughte's time was up the same cashier walked up to my child and told her her time was up. My daughter was targeted because she only checked her tag nobody else's and I felt discriminated. Horrible Spring Break experience. read more

Was a lot of fun! the staff was useless but not neded to jump around, the security guy was super cool, defintiely bring your own food and go at off hours. read more

If I could leave 0 stars I would. Worst customer service I have ever experienced. Manager is unhelpful and argumentative. I've seen other reviews with similar statements. Foam pits are also very poorly maintained and this place is pricier than others I've been to. AVOID. Save your money. read more

We had my son party here yesterday and let me tell you it went great he had a blast all the kids and the staff was great worked with me and everything thank you for giving my son a awesome 7th birthday yesterday we will be back for my daughter 6th birthday in January for cosmic night and she can't wai read more

Big Air - Trampoline Parks Near Me - Corona, California

I threw a party last Saturday for my daughter and my experience was amazing! There was so much for the kids to do and the staff was super friendly. My party host Roberto was so nice and helpful and made sure we had everything we needed. The manager (I forgot her name) was also amazing! Everyone had such a good time and I'm was very pleased with my experience there. I will definitely be going back. read more

It's as fun as you want to make it. This place is whatever kind of energy you put into it. Depends on who you are with and who you take. If you have a fun group of people definitely makes up for all the rules they have. Also overpriced food, make sure you have money to burn for that. I will give them a huge thumbs down for having a racist employee single out my brother for not having his sticker... just to make sure he didn't look like he was singling out my bro he then checked the other kids who were already playing and then made them go get their sticker. Context ( you get a time stamp on a sticker to show you are still within your time you purchased) good one guys let's put that on our kids who are jumping around and lose them every time they breathe. This place doesn't have much color if you know what I mean. So again you make it what you want it to be. I made it fun and made sure we got the most out of our time there. We hit up some food afterwards, they weren't taking one more cent from me. read more

See all

My son lost his phone and AirPods here and they told us to come back 10 mins before they closed to try and find. We were stressing that we would not be able to find it and security guard Wayne jumped in there with us to help us!! Thankfully we found both my sons phone and AirPods!!! TYSM WAYNE FOR HELPING ME AND MY SON!! I live 1 1/2 hours from this location, but I'm willing to do the drive from here on out for having employees like him!! TY TY!! read more

OMG this place is so awesome and for parents as well. They have a huge little cafe where you have a great view of all the obstacle plus snack food and are able to charge your phone and watch your kids and wait. They also have these massage chairs that you pay for while you wait .. so comfy and relaxing while you watch the kids go wild .Tons of obstacle courses well supervised by staff and plenty of open space for watching and walking .. found a Groupon and so glad we came my kids loved it as well as me .They have a great selection of food for a great price . read more

See all

this place is terrible!! 1. pricing sucks. 2. the refs at dodge ball werent paying attention as i got 3 people out and my cousin did too. ( they all stayed in because he wasnt paying attention) read more

My nephew, who is 5, enjoys this place but staff is unfriendly. They have no social or communication skills.

Amazing place for kids all ages . 1000% recommend. Amazing employees and Helpful managers. Very clean park with lots of things to do. Will definitely come again to bring the kiddos. Great Job Big Air !! read more

This place is terrible. Super SMALL and overpriced. Pizza taste like cardboard. The place has a smoky fog inside from the kitchen burning/overcooking food which makes it kind of difficult to breath. Do not throw a Bday here. Any other trampoline place let's the kids jump during cake room time but NOT this place. They watch you like a prison guard and make sure the kids do not set one foot back on a trampoline after exactly one hour. I even went on a day that had unlimited jumping for $17 and they still put security by the Bday rooms to make sure no kids went back to jump. Absolutely ridiculous. Way better deal and experience anywhere else. Not to mention the older teens that would cut in front of the younger kids. This place needs new management or ownership. read more

Fun spot to take the kids. Plenty of activities to keep the entire family having fun! Last visit my youngest got hurt running into a trampoline with someone much bigger than her and the staff member were on it! As soon as we got her to the side the employee was right there with a bag of ice! Love this place! read more

I didn't want to give even 1 star. Horrible customer service! They don't post all the information needed on their website which is not right. I made sure I read everything before I came. I do not live close by and find out that the park is closed between 6-6:45. I came on a Friday night at 6pm and the security person at the door wouldn't let me in. He said I had to come back at 6:45pm. I come back at 6:45pm and have a problem that's not my fault and Amy the manager that just gives one word answers, doesn't really know much, didn't bother to make things right. Very disappointed with the management here. read more

The unfortunate thing about this location is the employees- we spent well over 2grand on a birthday party here and the employees were so unorganized and not communicative. I wouldn't host another party here. read more

Have been to this location a few times. Had a particularly bad experience today. Was there with wife and kid. Bouncing on individual squares when a kid sneaks in behind me to get a double-bounce. I know they don't allow double-bouncing, and this wasn't my kid, so I told him I wouldn't do it and moved to another square. He followed me. I asked him to quit following me and to leave me alone. He followed again. I moved squares. He snuck in behind me and got a double-bounce. The employee warned me not to double-bounce. I asked why he was counseling me instead of the kid. I advised him that the kid was following me. I moved squares and the kid followed. Employee asked the kid to stop following me. I moved again and he followed again. I picked him up and placed him on the next square, looked him right in the eyes, and told him to quit following me. His mother came running over and yelled at me that, no matter what he does, I'm not allowed to lay hands on her son. Insults were hurled. I don't think I was giving her the responses she was trying to provoke. One of her friends threw an icee at my back. After cleaning myself up in the bathroom, she was giving her story to another employee, who then asked us to leave. They informed me this lady was calling the cops on me. Since I didn't want to put the wife through all that, we took them up on their offer and left. Cops were pulling in as we were leaving. I'm not annoyed that this happened. I'm annoyed that the employees were coming down on me instead of them, hence this review. They have video recording in there. In hindsight, I should have just stood in place and yelled out for the kid's mother. Lessons learned... read more