Robert Contreras is a very pleasant salesman to work with. I had a great experience test driving…read moreand buying the Carnival that I wanted on the same day. His knowledge and patience greatly helped to make this happen. And he also proactively worked with his manager Masih to get me a good deal. Although the add-ons that comes with the car is debatable and took some sweat to adjust, I'd assume this is a common practice across the industry unfortunately. Overall I would recommend Winn Kia for shopping your next car. Also huge shout out to the finance manager Ryan who made the transaction super smooth and answered all my questions!

This is for the Winn Kia service department, and their team was A+ from beginning to end…read more Scheduled with Bailey, who told me of a special they were running and got me scheduled right in the time slot I wanted. Was checked in by Jason (and also talked with a lovely woman in the service department whose name I didn't catch) who gave me an additional deal on tire rotation and basic inspection. They had me in and out in less than the estimated two hours. Highly recommend.

This review is strictly for their sales team…read more I worked with Wasay and his manager, Ahmed. Wasay is really personable and friendly. He listened and offered the car that I wanted at a reasonable price. Their team was open to negotiating and I got a deal on a popular hybrid model that is hard to find. I definitely would recommend this dealership. Ahmed and Wasay were great to work with. They were engaged and made what could be a stressful situation into a low stress interaction. Also, my family has purchased 3 cars in the last 20 years from this dealership, including my recent purchase. A special shoutout to Alan, the car specialist, who spent time reviewing the car features with me. He was patient and answered all my questions thoroughly.

I had what I can only describe as a negative visit at Fremont Lexus. I waited over five hours for a…read moresimple oil change. My advisor Dat Phat advised after four hours that my vehicle was ready, after waiting for three hours I decided to go walk outside. When I walked back to get my car I found my advisor was out to lunch so I just wanted to pay and pick up my car, the problem was that the other advisors would not help me check out and suggested I wait for my avisor to come back from lunch as my car was not ready yet. I proceeded to wait another hour for a simple oil change even though my advisor stated incorrectly that my car my was ready. I decided to voice my displeasure with the service manager Scott Howell. Scott was not interested in my opinion which was disappointing. On the inspection the technician noted that my passenger light bulb was out so I wanted to set up a different appointment to get it replaced. I asked the service manager how much it would cost to have the bulb replaced and he stated I would have to pay a diagnostic fee of $270.00 to start, not including replacing bulb. I thought that was ridiculous. I ordered both head lights thru Amazon and replaced both bulbs myself for a whopping $22.99. No diagnostic needed. The actual oil change was satisfactory but the staff is horrible and lacking customer service skills . I truly expected more from a Lexus dealership. A couple of simple things could have made this a more favorable visit 1. Advisor should have offered a shuttle back to my house and no form of transportation was offered. 2. Service manager had absolutely zero solution to my complaint. Should have given me a quote to replace the bulb instead of a bogus diagnostic fee that was not needed. Finally I left a note to my advisor to call me when he returned from lunch, I never heard from him again. Overall the experience was poor and unexpected as I thought that a Lexus dealership would have a higher standard. Instead I've had much better customer service at jiffy lube and that is definitely disappointing. I left feeling that Lexus didn't value me as a customer

Great experience! I found the car I wanted to purchase online, but we live about four hours north…read more Blake called me, and from the very beginning, the experience was incredible. He was able to hold the car for me so I could make the drive down with my kids. When we arrived, Blake had the car prepped and ready to go. We went straight out for a test drive, and when we returned, everything was ready for the paperwork. Because of traffic, my kids had already been in the car for over five hours and were tired and hungry. Before I knew it, Blake had asked them what snacks and drinks they wanted and ran across the street to the convenience store to get everything for them while I finished the paperwork. When I came back into the room after purchasing the car, they were all happy and content with their snacks and drinks. It was such a thoughtful gesture and truly above and beyond anything I expected. The entire experience was wonderful, and I'm so thankful to Blake. He was absolutely incredible from start to finish. I would absolutely go to him to purchase again. We love our new car!

This dealership is staffed with stereotypical car salesmen who happily lie just to get you in the…read moredoor, and have no respect for people's time. I was trying to sell a car on Facebook Marketplace when an employee named Nathan Nguyen messaged me about buying it, then invited me to come in. I asked if he'd be OK paying my posted price of $8,800 (its bluebook value), and he said "likely" yes, then when I asked a second time, said yes again. Once I arrived, he spent all of 45 seconds giving the car a superficial once-over, after which his assistant told me they could only pay $2,500 -- a complete joke of an offer, and a total waste of my time and gas. (I ended up selling it for $8,200.) Since this Nathan guy is their manager of used car sales, his behavior is probably representative of Winn Volkswagen. I find it baffling that these inconsiderate idiots see casual lying as good business practice. The only result of this interaction was annoying me, which isn't something that contributes to their revenue. All they got out of it was a bad Yelp review, and a guarantee that when I'm in the market for an ID.Golf in a couple years, I sure as hell won't be buying it from here. How dumb is that?

Amazing dealership, everyone is so kind and helpful. Special shoutout to David, he is really…read morecaring, understanding, and goes above and beyond for his customers. This dealership has the best deals in entire Bay Area. After going to many different dealerships, they had the best rates. Definitely recommend them!

I can't believe I didn't write this review earlier! Some say…read moreyou have to have a bad experience to appreciate the good ones. Joe has been my service advisor since 2018 and needless to say he's the best service advisor I've ever had, For years Joe has taken my car in for service and Every time he's efficient and works around my schedule. He's sweet, helpful and makes my experience is always seamless. I had my car serviced with the dealership I bought my car from and I was honestly so upset that they couldn't meet my standards of basic customer service.

Wow, what a great experience! This was totally not what I was expecting. I've been to dealerships…read morebefore that were pushy, aggressive, and just trying to get over on you, but ApexCars was completely different. They were attentive without being pushy, and I never felt pressured or like they were trying to money-grab or make the deal better for themselves. The whole experience was smooth, professional, and genuine I would highly recommend ApexCars 10/10 experience!

Had the best time here getting my ID.4 i finally decided to go hybrid or EV talked to Jason aka…read moreCrystal , about the ID.4 that I saw on their website. Made an appointment to go test drive the car on the weekend before the 4th of July. The car ready once I arrived. Went on a test drive with Kayla and loved the car. Still hoping for a hybrid. When it came time to finally make the decision to go get the ID.4 Jason and Kayla had everything ready for my wife. The paperwork and process took very little time. I recommend if one is looking for a car to go to Apex Cars in Fremont and ask for Jason, Kayla and team no pressure and they treat you right! Thank you Jason, Kayla and Team!

This dealership recently is under new ownership. I had purchased a vehicle immediately before the…read moretransition, and there were some challenges with the transaction. I want to write a note of extreme gratitude to Keith Cunha at the dealership for not only helping me navigate this, but resolving it fully while taking complete ownership over the process despite it not being 'his sale'. He's made a lifelong committed customer out of me. Extraordinary service. I also want to shout out Brittney Cerna at corporate - she took what was an immensely frustrating situation and turned it around into one of the best customer service experiences of my life. This level of customer commitment is rare and I am very grateful.

Terrible experience with both Zaheer and his manager…read more We felt unwelcomed almost immediately after arriving at the dealership. Unfortunately, they had the vehicle we wanted, so we decided to move forward despite the experience. We went to view a 2024 Audi A3 because of the advertised online price of $26,796 + documentation fee. However, once we arrived and ran the numbers, they added $1,500 in dealer add-ons that we did not want and had never agreed to. When we asked for the add-ons to be removed, we were told they couldn't remove them because they are a "one-price store." That's fine--we weren't asking them to discount the advertised price. We simply didn't want products we never requested. What makes this even more frustrating is that their website clearly states "No Hidden Dealer Fees." Pretty ironic considering we weren't made aware of these additional charges until we were already at the dealership. The communication was also extremely disappointing. We repeatedly told our salesperson that we wanted confirmation that the add-ons would be removed before making the drive from San Jose to Fremont, specifically because we didn't want to make the trip for nothing. We were assured this would be taken care of, yet we arrived and were told otherwise. On top of that, we went in based on the offer we had received the first day: $3,000 down that day and another $2,500 on the 10th, with the understanding that the add-ons would be removed, as our salesperson had indicated. Once we arrived, we were suddenly told that offer was no longer available. Overall, this was a very frustrating and disappointing experience. The issue wasn't even the price--we understood they were a one-price dealership. The problem was the lack of transparency, communication, and the fact that we were given one expectation before making the drive, only to be told something completely different once we arrived.

Exceptional Experience with Mehdy at Fremont Mazda!…read more If you are in the market for a new car, do yourself a favor and ask for Mehdi at Fremont Mazda. I recently purchased a 2026 Mazda CX-50 Hybrid, and Mehdy made the entire process absolutely seamless from start to finish. Car buying can usually be stressful, but Mehdy was a breath of fresh air. He was incredibly knowledgeable about the new CX-50 Hybrid powertrain, answered all my questions with patience, and never once made me feel pressured or rushed. He genuinely cared about making sure I was comfortable with the purchase and worked hard to get everything finalized efficiently so I could get out on the road. Whole process was very smooth, Mehdi helped us feel very comfortable. Thank you, Mehdy and also Salvador, for the stellar customer service. I am absolutely loving my new SUV, and I know exactly who I'll be recommending to my friends and family!

I was interested in a 2017 Mazda MX-5 RF. Which is what I would later purchase and buy off of them…read more From start to finish, it was completely unprofessional and unlawful. From the salesperson saying that the hidden component can house a "Glock-19 well" to the mention that the cup holders can be used for "drinking and driving". I wouldn't consider this establishment to be of the standard expected. My salesperson had told me that Apple CarPlay was on the vehicle and that the car was in great condition. Which it seems to be everything people have said until I left the establishment. But nonetheless, there was so much back and forth to the point where AlextheGM (guy on the billboard) had to come out and correct my first salesperson. It was awkward as a customer having to sit and watch him be mean and rough with him in front of me. I just felt as though I wasn't dealing with the nicest group of people. While in the background, a group of sales people were talking bad about customers who were having their cars serviced. Once we got all of this together and sorted, I went into the financial office. To which the finance manager was really nice to me. However, he said, "Your car is in great condition, you don't need any warranty," to which he decided to not offer me the option to choose a warranty. Which isn't illegal, however, given my story I believe that this would be intentional. After quite a few signings later, I had a "great condition, no need for warranty" car. As I was pulling off the driveway, I got a phone call from the salesperson saying that my car didn't have features he told me it had, like Apple Care Play. To which I was disappointed; I was told it did when it didn't. Deception or oopies it doesn't matter, that is unlawful. After a week, the trim of the car was flying off on the freeway, and the brakes since day one were warped to the point where it caused the car to swerve if going freeway speed. Also the car was missing wheel weights which made the steering scary to operate. So I returned the car to them, and they took the car for ten days and repaired it. Which I was thankful for and vocally told everyone at the dealership this. Than a week and a half, 27 days into owning this car, the engine decided to rattle the whole cab of the car when driving past 3000 rpm or idle. Once I told the dealership of this, they prompted me to get it towed from Oakland all the way to Fremont. Which I had to pay for. To which I arrived to a 20-min argument where I was being told that it was my issue now. This is where I dealt with Larry Diamond. Who made every part of my argument seemed as though it was my fault. Told me I was ignorant in law. Said that them repairing the breaks "was out of the kindness of there heart" when it really isn't. And told me I wanted a free engine, which I never mentioned. When I requested what type of service was done to the vehicle before they decided to sell it. He said he will not give me those records and that even if he did they would only show them paying a shop to service it. (I have this paper now and it clearly shows the breaks were serviced, when they really weren't) To which I questioned, because they didn't actually service the car themselves, an official Mazda dealership had someone else do the work. And every time I questioned his arguments I was met with "I didn't know what I was talking about". He then tried forcing me to agree to a free diagnostic, to which I would have to pay for repairs. I left and didn't agree to anything because I was sold an unsafe vehicle and all I asked was that my car be fully inspected like it should have been. So I drove it home rattling and all in tears. I came a second time and dealt with Larry again. To which he was really upset with my yelp review. Told me they wouldn't help unless I got rid of it. Called me "abnormal person" for sharing my experience. Even though I spoke 10 words max he got really defensive. There is a lot more, but these are the people you deal with coming here. So take it as you will. "Sell more cars, make more money"

I was referred to this Auto Shop by a friend. They do honest work. I would recommend this place to…read morefriends and family.

They're even better than before because now Mike has a larger team, him and around 2 or 3 more…read moreguys. It's the same thorough service, but also shorter wait times. I tried a couple of mechanics near my new home. The commute is worth the trust.