My friend had an issue with their tire pressure and it turned out the app for his car had the tires switched! They reset the sensors, which fixed the app, and helped us find the nail. They were super helpful and I will definitely come back! read more

I worked with Nate and he was awesome. My punctured tire was repaired quickly and I haven't had any problems since. Love coming here!

I came in for a tire inspection and was helped by Anthony. He quickly found the issue, a nail in my tire, and was able to get it fixed within an hour! Customer service was great and I had a wonderful experience. I would recommend this location to anyone and will definitely be coming back. Thanks Anthony!! read more

That is hilarious. your "STORY" is not what happened but you are welcome to your version. but it just goes to confirm how you respect customers. Even upon receiving return call from Franchise officer the response was condescending. Customers and potential customers can take it as they want. I will not spend ny time debating facts and behavior of the business. Buyer beware is all I will say read more

I want to thank Joe and the staff at Big O Tires for going above and beyond to help me out today. I brought in my 2021 Civic with a set of winter wheels and tires that I bought from Tire rack for installation. Should have been quick and easy, right?. We found out that the lug nuts that Tire Rack sent were too large for the wheels and they wouldn't fit. I left my car with them for the day after they promised to sort it out Joe called his buddy at Tire Rack and picked up another set of lug nuts. Unfortunately, these were the same and also didn't fit. Joe then called Napa and found the right nuts, and got my winter wheels installed! Amazing customer service to help fix an issue that was caused by my purchasing wheels through a third party. Thank you! read more

This is always my go to place for a quick fix. Nate was very helpful this last time. I came in to fix my tire because my car started shaking once I hit a certain speed and they were kind enough to tell me other things I had to fix. They are so reliable. Five stars all the way ! read more

I've always had good customer service with this company, they always get me in and out in a timely manner.

Love this place. Rico was so kind and helpful, I had low transmission fluid and he personally came out and filled it for me and made sure my car was safe. My company brings all their fleet vehicles here as well. read more

I received great service at this location. the gentemen worked there are very nice. it was my fault totally, I forgot to bring the lock nuts for the wheels that we are supposed to do an replancement. one gentelmen used his own car and took me home to bring them. and they waited for us to come back and finished the job. it was already passed their working hours at 6pm. i felt really grateful. and remember this is still in the pandemic period. it was not their fault if they didn't help me at all, but they did. great shout out for the manager gentlemen of this location. great price as well. thanks Big O Tires. read more

Update: The service manager called to apologize, and has sent us a check to cover the parts expense.

Best staff out there!! Specially joe and Dorian (I think that was his name lol) They mounted my tire that i a struggled for about 2hrs and they knocked it out in less than 10 min! Great shop very friendly and approachable!! Def would return read more

This place is just great! Was in and out quickly and they did a great job. I don't trust many people with my car but I'll be going back to see Joey for sure from now on! Thank you so much for taking care of me and my car, she's back to driving smooth and straight! read more

Got my mother's tires replaced and couldn't have had a better experience. Joey was knowledgeable, friendly and professional. Staff did an amazing job, even helped her replace a light which another company wanted to charge 60 dollars for. Need tires and want a great experience you can trust, go here! I'm not one to normally "Yelp" or review places but in this case felt I needed to for such a great experience! read more

Called Big O Tires at 3:30 in the afternoon the night before Christmas Eve. I had a tire that was leaking air and was about to make a big road trip. Called Big O Tires thinking it would be a long shot to have my tire looked at before they closed at 6pm. I called and received the BEST customer service I have gotten from anyone! Not only did they say they could get me in but managed to repair my tire that had a screw in it in less than an hour. These guys are AWESOME!! I will definitely be visiting them from now on for all my car needs!! read more

Quick service and friendly staff! I had a flat tire and it was repaired in less than 30 min. I'm a happy customer.

Holy crap! Customer service is not their strong suit. I set an appointment for 4, arrive on time and I'm told it going to be 30 to an hour before they can get me in. The guy behind the counter was very unpleasant and short with me. That being said my oil change was relatively quick! Would not recommend this shop to anyone. read more

Don't bother with this place. Brought my tires to them to be swapped and asked for an alignment check and also to ensure center caps were put back on since they didn't put them on last time i visited...   Sure enough i get there and the center caps were not put back on and alignment check wasn't complete. Spoke with a manager who refused to offer any corrective action or discount due to the issues and held my car hostage for payment. Sure enough i get in my car and the TPMS light goes off since the tires aren't even pressurized correctly!!!   This place can't seem to do anything right, avoid it at all costs read more

I was visiting Colorado and my engine light came on and my tires were low. I went to Big O tires. Matthew and Connor were amazing, friendly and got my car fixed and me back on the road very quickly. Thank you so much for such amazing and friendly service. read more

This is my first year living in summit county, and the service provided at the Frisco facility is outstanding. Denis provided me with an excellent customer service right from the beginning, and every time I visit the store. You'll have a happy customer for as long as I lived here. read more

Joe the manager was very helpful today. I have been coming to this location for several years and have always been treated right. Thank you

I've had nothing but positive experiences at this Big O location. I originally came here for an oil change then ended up getting tires another time around then got my breaks worked on most recently. I've never had a problem getting an appointment or with the service, in fact, they usually get everything done quicker than expected. If you get bored while waiting, there's Two Penguins down the street which is walking distance with awesome brews and food. Most only complaint about Big O is I wish they had a consistent shuttle service, they will give you a ride if they have someone available but it's not guaranteed. read more

I have taken all of my cars to this location from getting new tires to a simple oil change and tire repair and they are always reliable and very fast to take care of my car to get me out the door without missing anything or taking shortcuts. I know I can always count on the workers to be honest and transparent with what needs to be done and get it done correctly. I have tried other big o locations but this one is by far the best due to the fact that I usually want to wait there for my car and they waste no time. 10/10 on all fronts I highly recommend. read more

Be aware of these guys! I replaced suspension parts for my car and took it in for an alignment and they made everything worse. When I left the shop my car had a nasty clunk and took it back in for they can tighten everything and realign it and they didn't do anything to it! I spent $100 and they made it all worse, MY CAR WASNT EVEN ALIGNED AFTER I TOOK IT IN 3 TIMES! Now I have to pay additional charges to get it aligned somewhere else... I'm probably never going to a big o tires ever again. DONT TRUST THESE GUYS WITH YOUR CAR! read more

I have used this Big O for small repairs and large purchases (all new tires and rims). Great customer service.

Absolutely the best and most professional guys ever! I'm taking all of my cars here from now on! They are pleasant on the phone, extremely punctual, kind, truthful and funny! Plus they have free Wi-Fi snacks and cable TV! read more

I had a painful experience with the Big O Tires on 6711 S. POTOMAC Centennial CO 80112 I went to this Bog O Tire just to change my Breaks. My Nissan Murano was working fine. This Big O Tires gave me a laundry list of things to do on the car along with the Breaks I needed to fix. On that list I agreed to do only the Serpentine Belts and Power Steering Belt ...after all was said and done the bill came up to $1,363.33. I paid the bill and go... few weeks later A squeaking Sharp noise was coming out of the car, I took the car back to them to see what was causing that noise. Again, they came up with a new laundry list of things to do such as replacing Both Lower control Arms which was to them the cause of the sharp squeaking noise and to fix it, it will cost $1,040.74... luckily for me my coworker who knows cars looked at the car and suggested that the noise is caused by one of the belts on the car. I took the car back to this Big O Tires on 6711 S. POTOMAC Centennial CO 80112 and it is only then... after they check the car for the second time, they agreed to the fact that the noise was indeed coming from the serpentine belt they messed up when they were replacing it... they charge me another $300.04 for the fix. Had I listened to their recommendations like I did when I only needed to fix my breaks, I would have paid on top of the $1,363.33 another $1,040.74 on things that was not the cause of the sharp squeaking noise I needed to fix. Avoid this Big O Tires on 6711 S. POTOMAC Centennial CO 80112 at all cost read more

I would give a ZERO "0" but it's not an option. If you have a simple flat, need tires, acceptive of unethical business practices, can deal with fraudulent charges, are geographically close to Big O Tires, and DESPERATE for a tire purchase or repair....then this is your place! I spent over $2300 for a repair and found out over $1000 was not provided. Wow.....dishonest staff, Unknowledgeable technicians and poor leadership! Don't give them your business! If you do, you've been warned. read more

I had a flat tire and came in without an appointment. They got my tire patched in about 10 minutes and didn't try to upsell me. They were friendly, efficient, and made my experience very easy. I will definitely come back again read more

Excellent customer services! Very easy to schedule an appointment. Plugged a small hole in my tire in less than an hour!

They got me in day of and had great deal on some tires and an alignment that they got done incredibly fast! I was so surprised at how easy the entire process was, and I'll definitely be going back regularly. Joe was also so nice, 10/10 service! read more

I work right by this location off arapahoe and revere. I pulled into work and rolled over a nail which caused my tire to become flat very quickly. Knowing there was a Big O Tire on Potomac, I quickly drove and came to this location. The manager Robert B., told me that it would take 2 hours to fix the tire. It only took 1 hour to fix the tire with several cars ahead of me prior to my arrival. The work which was done was excellent, for my tire is as good as new. Robert was extremely friendly and helpful during this process. I appreciate the fact that the work was done without them trying to sell me any other services and everything was done in a timely manner. read more

My belt Tensioner was bad because serpentine belt came off but did not break, the mechanic that worked on my truck normally cents diesel trucks down the road but saw that I was in a really bad Bind because I had a Brokedown truck in his parking lot, so he took the job on because I was handicapped in in a pinch, not only that he fixed my truck within a reasonable time and the price was discounted $300 because there was Difference in the quote and the final bill! I did not ask for a discount the only thing I asked was why was there a big difference in the price they took it upon themselves to honor their quote to me because of the job they did, in the problem between the quote in the final bill and the reasonable time to fix my truck I give them 5+ stars!!! I would highly recommend anyone to go to this big O tire company!! They are very courteous as well as very honest in my opinion Richard Greenberg read more

Awesome. I had called earlier to see if they could change my tire on Sunday but forgot to ask what time they close. I showed up at 3:58 and they were closing at 4 and of course everybody wanted to get home on Sunday. When Kevin learned I live a 20 minute drive from here he said I'll just stay late and change it for you. And at no charge. This is customer service way above and beyond I'll be needing 4 new tires soon and I can guarantee you they'll get my business and my referrals. read more

Wow, did you read all those positive reviews? Well, here is another if you are not yet convinced that this is a place that knows about customer service and could teach a lot of other business the art. A flat tire is never a convient problem, or how about when the dash says that one or more of the tires is going flat and stop soon. Yup, tire pressure, flats, patches, customer service, on the spot friendly people, they know how to keep you going and coming back. And some of the above services are free. And did I mention Wednesdays are Ladies Day? And that mgr Robert B., will do his best for you. read more

I slid into a curb during a snow storm near my office building. I hit it pretty hard, and my steering wheel was jacked up, so I assumed it was probably something bad. Instead of getting a tow to Courtesy Acura (who ended up doing all the repairs and were AMAZING), I limped to these guys thinking it would all be ok (hoping it was just an alignment issue) . Well of course it wasn't and my steering knuckle was bent. Fair enough, they showed it to me, I could see it was messed up. I called my insurance, the claims adjuster came out a day later and said yeah, fix it. So total cost $1100. I go to pick up my fixed car, and immediately can tell something was wrong. Didn't even take but driving out of the parking lot to feel that the steering wheel was getting stuck, and wasn't revolving back like normal. They didn't even test drive it. They TOLD ME THEY DIDN'T! How do you fix something that important and not make sure it's actually working?! This made it extremely dangerous to drive. The next day I went back in with it and demanded they look at it. They did and said it was the rack and pinon. Ok another $800 repair. But they said "We can't determine it was from the accident so your insurance won't cover it." This is very interesting since it drove PERFECTLY BEFORE! OF course its from the freaking accident! They didn't want me to get my insurance involved at all and tried to get me to sign up for one their credit cards. Hmm.. I think not. Then they would talk about other peoples cars and say look, this guy just hit a pot hole and now he has a $600 repair because "such and such" broke... I got a weird shady vibe the entire time I was there. I should have never taken it to them. Come to find out, they were correct, the Rack and Pinon was messed up, but the issue was what they didn't see: The Sub frame was also bent as well as the control arm. It also needed a new engine mount. Courtesy Acura said they have no idea how they didn't see all these repairs, as they spotted them immediately... And they also determined right away that it was from the impact of the accident... Strange. I guess Big O didn't want an additional $5,000 that my insurance paid Courtesy Acura, nor did they deserve it. Unless you are just buying some tires, avoid all major repairs or anything else here. Don't even let them change your oil, because i'm sure they will find something else to try and trick you into spending hundreds of dollars. It's a bummer that some mechanics still fit the "mechanic" stereotype, but I guess it wouldn't be a stereotype if it didn't exist. read more

Don't go here for tires or anything. The service is very poor! I have bought tires from Big O Tires for years. NEVER AGAIN! I walked into the store at 9am the Manager Keith had an instant grumpy attitude and was not friendly. He obviously hates his job. I went in for a simple tire replacement and decided it was time for some additional services. At 2:30pm Keith called me and said my new tire was mounted, my wheel alignment check and my tire rotate and balance was done. I showed up and they said they forgot to complete the services. Nobody knew why the services weren't completed or the they were suppose to. One of the shop boys just played dumb. The whole situation was treated like, oh, oops.The only thing completed was my new tire was on the rim and mounted. This place is a joke. After waiting another hour and having to reschedule my Doctor appointment the Manager said the truck was done. I got on the road and my truck was shaking and wobbling all over. I thought a wheel was going to fly off and that I was going to roll over in the ditch off the highway. I heard one of the tape weights fly off hit the under side of my truck and the car behind me. They counter balanced my wheels incorrectly and put on a pound and a half of tape weights on 1 wheel! There are some real idiots working at this location. Its obvious that safety of their customers is not a concern! Further research of this place revealed that it is corporate owned. That explains a lot. One last thing. If you buy the road hazard warranty and have to use it, be prepared to shell out some $$$. The Manager Keith told me it was going to cost me $40 in charges for a new tire even though I had the warranty. When it came time to pay it ended up being over $60. They nickel and dimed me to death with labor charges and taxes. Since my truck was a mess and I was heading west on C-470 I had to stop into another Big O tires to get the problem rectified. Read my review of the store near on University & County Line road to hear what happened next!!!! read more

TERRIBLE SERVICE! I purchased my tires there a year ago and everything went well then. Went back to get my tires rotated, and oil check, and my brakes looked at and they told me I needed an ENTIRE new brake system. They also tried to sell me a credit card to finance it! I took my car somewhere else and it turns out I only needed new brake pads. They LIED to me and said I needed all new rotors. Shame on the sexist mechanic (Keith) who thought I wouldn't know better. It is not okay to assume a woman knows nothing about cars. They also forgot to put the oil change sticker on my car, the other place I took it to had to make sure they did change the oil. I will NEVER go back to this location for anything. read more

This crew is absolutely incredible! I can't say enough good things about these guys. We worked with Rico, Ron and Joey but I saw other employee's interacting and they seemed just as wonderful! Their prices were better than a few other places we went and they were so caring and sweet! This is a little further from our house but well worth it to be around such professional nice people!! We had a great experience. I rarely write reviews but just had to rave about this store!! read more

I'm normally hesitant about going through 3rd party companies when it comes to routine maintenance and repairs; but I had a nightmare experience trying to go through my dealership's warranty. With that being said, I came to Big O Tires to get my tire repaired. I had such a stellar experience. I worked with Joe and Adonis. They provided amazing customer service and quickly got me back on the road. The environment was pleasant, clean, and friendly. You could really tell that the employees were like family, there. I've observed how companies prioritize the needs of their customers, and Big O has set the standard for customer service. When I left, I completely forgot about how frustrated I was with the previous dealership. I look forward to doing more business with you guys. read more

This store is just great. I got flat tire, but they fixed it very fast. And the manager was so nice and kind.