I want to begin with I have patronized Big O (in Maricopa) this year alone for full sets of tires and oil changes on both of my vehicles. Even bearings and breaks on one $$. I was a loyal/regular (on a first name basis) customer. Two weeks ago, I checked my vehicle in for a fuel leak. They recommended replacing the fuel pump that was in the tank. I was charged double the price of the pump. I sucked it up paying the full amount for the service at 998$. The day I picked up the vehicle I pulled out the lot and the check engine light came on. I turned around rechecked it back in. I was informed that the fuel pump (Just installed) was bad. They said they will replace it with genuine manufactures part. So, I checked it back in. Two days later they said "all better" I picked up the vehicle. I made it to my home, the check engine light came on again. I took it back. The next day. I was informed that it was a loose connector. I picked the car up on a Saturday day, that evening the light came on again. They were closed Sunday. So Monday, I went to Auto Zone used their diagnostic tool, and was informed of the part number and the part of the fuel system that was failing. I took the information to Big O and they said" We will order the part and call you when it arrives, we'll make it right" I called two days in a row to see if the part came.... Each time they said "it will be here tomorrow". Day three of the waiting, I did not call nor did I receive a call. On day four I went in person to inquire about the statuses of the part and repair. I was informed that the part was here and that I would be charged for it and its installation. To be clear there was no check engine light on when I brought the vehicle in originally. And they had multiple opportunities to diagnose the problem from day one. I even gave them the diagnostic report because they either missed it or did not do one. I will not recommend anyone to their service nor will I place my TRUST in their hands again. The This was the worst experience ever! Mr Lomax read more

Place is a joke especially the manager there. I'm a federal agent and proud to serve the community and when I experience unprofessional individuals it amplifies me to do better with the public. The Manager there obviously is angry at the world and is a very sarcastic guy that laughs at his owns jokes. I'm just glad to be in my shoes and not his‍ read more

I dropped my car off first thing in the morning for an oil change. A service tech called me late morning and stated I needed new tires. I agreed. The whole day go by, and I had to call back and asked what was the status on my vehicle. Their response: oh, your vehicle been ready since 1:30. We tried it to call, but couldn't get through through. But somehow you were able to get through when you told me I needed new tires.....i basically waited all day for my vehicle for a simple oil change/new tires. I was highly disappointed, and upset. I couldn't get my errands done because of my wait time/lack on communication from Big O Tire, regarding the status of my vehicle. I had issues with the Maricopa location before, but this will be my last time dealing with them. I recommend going to a different location or not go to Big O Tire at all. read more

I took my car in a big O this morning to get the tires rotated and balanced. How do I eat a little bit but that's to be expected I did not have an appointment what amazes me is the tire mechanic found a little tiny what he thought was a nail in my tire asked me to take a look at it asked me if I wanted him to pull the nail out and I said Yep let's pull it out turned out it was a tiny rock nothing to worry about but I have to commend him on how he found that little tiny rock that was in my tire. These are Perelli P0 tires and they're not cheap so I really appreciate him finding it and being able to ascertain it it was just a little rock thanks guys read more

Drove to Big O Tires. Paul Mack and Paul greeted, asked what do I need. Explained that I got a flat leaving my house for a doctor's reappointment, I'm in a rush. In and out in 30 minutes while Firestone said it would take them few hours... Big O Tires is DEFINITELY the place to go! read more

Big o has knowledgeable and friendly staff. I use them for all 4 of my cars. They do engine mounts, brakes, tires and always stand by there work. It's convenient location makes it even better. You can shop while you wait read more

Warning!!!!!!!!! Never go to this store!!!!! Or any Big O tires for that matter!!! I was buying a truck and the seller took it here to fix a couple tires and get an oil change. the truck is now Wrecked because the Careless Technician didn't tighten down the lug nuts and the tire flew off while making a turn after leaving the store. Thankfully the gentleman driving was not on the freeway or the truck would have probably flipped and the tire may have created a horrible accident. The truck is now worthless all because these people are extremely careless as well as they lie to try to weasel out of their wrong doing!!!!! I am now out a truck and the seller is unable to sell the truck due to all the damage. Make sure you warn your friends!!! This is the second horrible experience i've had with big o tires! The other was on crismon in Mesa. they destroyed the front end on my blazer this happened about 8 year's ago. I will never go to a big o tires and I hope you save yourself and not go either!!!!! Huge Warning!!!!!!!!!!! read more

I took two of my cars in to have tire work done. I had a horrible wait time just to start off. My truck took 9 hours for them to put 4 tires on and to get it back. The rims on my truck work broken after getting the truck back they also forgot to close me air filter that I had to fix my hood was still open and I had to stop and close it myself. The worst part of all of this is that two days later I had to go back to have the wheels balanced again because they came off. After 3 hours of waiting they got the job done. My second car is sitting for hours just to have two tires replaced this time. I don't know how to get a good job done in a timely fashion but I will not tell anyone to come here unless it's life and death. read more

brought car in for A/C check. car in A/C bay for 1 minute and tech??? said freon low and I was quoted $500 to refill with freon. Decided that because of prior service here that I would decline and go to dealer. Dealer found bad compressor leaking and a bad hose. Refilling freon would have wasted $500 in a week's time. Totally unprofessional and mechanics (JOKE) are totally incompetetent. Terrible Yelp rating is totally justified. read more

Long standing company and have seen much improvement over the last couple of years. More auto bay lifts which has improved service turnaround times. read more

Free wi-fi, free snacks, free shuttle!!! The sign in the waiting/tv room says "if for any reason you feel that your visit was less than EXCEPTIONAL Please do the following: ask to speak to the manager. Derek is the manager of this location for good reason!! He turned a very challenging situation completely around. He and "my" mechanic, Woody come highly recommended!! Cody shuttled me back home and he's a very pleasant person. He's a conscientious driver-I was very comfortable with his driving and conversation. They've EARNED my business, all the stars and recommendations! This particular Big O is clean, easy to get in and out of, and friendly read more

Had an appointment for 1pm and they didn't even look at my truck until after 7pm, even though they are scheduled to close at 6pm. I had to call shortly before 6pm to find out that they were still going to work on my truck since they didn't bother to call me. What's the point of making appointments if you don't at least try to stick to them? On top of that, they didn't do all of the agreed upon work. They changed my rear tires, but didn't pull and balance the front tires as requested. I still have a shimmy due to a missing weight on the right front wheel. Service that I have had in the pass wasn't great either, but this one ensures that I will never go back. I'm just glad that there is another option in town now. read more

Went in today because I needed a tired plugged. Went in right at 7am and they got me set up. Added an oil change since they said it wouldn't take long and I needed it also. They offered to change my air filters and I knew I was needing it since I haven't changed it in 3 years. They offered coffee and donuts. Great customer service everyone I spoke to. read more

I can't wait until this this place gets more competition, and it's coming. My situation is a whole other story, but watched them take advantage of a kid right next to me that was crying and couldn't do anything else. Haven't been back! read more

I would not trust them for any services and would be more than willing to provide proof to anyone. My wife had a transmission service, came out of work with fluid all over the parking lot. My son had an oil change picks it up and is coming home and his car shuts down. They forgot the oil, REALLY. I just want to warn others read more

I'm going back to discount tire!!!! Its very painful watching 15 guys standing around doing anything but work on vehicles.... obvious the shop is ran by the employees from lack of management!!! read more

Had an oil change a few months ago and noticed oil dripping onto the garage floor at home. Brought to the dealership today and told the oil filter was not changed ! Big O good for Nothing !! read more

They are rude and they take along time to do anything they kept my car for two days and then they called me told me it'll be ready in a half an hour then I had to wait a whole another hour for my car and they didn't even have everything I was promised. Never again! read more

The service here is terrible and the workers I interacted with were barely capable of doing their jobs. I came in with a flat tire and asked them if they could patch it. They said ok and that I was the 4th person in line since I arrived right as they opened up at 7AM. This ended up more than two hours for them to only say that they couldn't patch it because of where the leak was. They said that the only solution would be to buy TWO NEW tires to replace the ONE leaky tire I had. I respectfully declined and asked them to put on the spare tire I had in my truck. The employee came back about thirty seconds later and claimed that he did not have the tools to unhook my spare and put in on. This is a garage where they primarily service tires and this along with their attitudes proved to me that the employees in the garage and in the front were doing the absolute BARE MINIMUM. I was appalled at the "I don't care" attitude that permeated from the front office to the garage. All of the workers seemed to me like they hate their jobs based on my interactions with everyone in the store, and they are severely overworked and/or understaffed. I was seriously disappointed about every interaction I had with employees here and the service was poor. The employees seemed barely competent enough to work here and they still were all overwhelmed by the basic duties required for their job. I will very happily go elsewhere for my tire service and proudly tell everyone that this store is a poor imitation of a tire shop. This place is horrible, and you should look for better shops nearby. read more

Probably one of the absolute WORST tire shop in Maricopa. Do yourself a favor, save your money and time from this place. Unless you like being belittled by customer service and getting ripped off!! read more

Horrible horrible horrible service, this is the second time that I give them an opportunity to earn my business and it has been fail for the second time it's ridiculous how in order to be spoken to you have to wait 20 minutes. They told me to drop of the car with George but the entire time I was there I was completely ignored.. I will never use you guys or think about it even if it means I have to drive to chandler to get it done.. read more

There is a nice young man who helped me a couple weeks back named Eduardo Who was very informative, professional, And answered every question I had about my car. He is a great asset to your company! I highly recommend this person for all your car needs! read more

Possibly the worst service. Called Sat to ask since I didn't have an appointment if they'd be able to do an oil change. The guy said sure bring it down ill make sure we get to it. That was 1130 am. Flash forward 445. I called to check and he said I had 3 in front of me, so I waited. Had BF drop me back off there at 630 and my car had not moved. I just told them to forget it I'd make an appointment. So Wed I had an appointment at 1pm. Went to the store next door came back at 130 and it was still sitting in the same spot! At that point I asked 1 of the guys to cancel my oil change, since it was clearly going to take awhile, and just check my tire. They jerk who check me in chimed in and said well I checked it in. As he was hurrying put the door to take his wife's car home. Which they made that clear! Never go here. Worth the drive to go some where else. read more

Great service , friendly employees and always willing to help. I normally I have my car done in a few hours and never have to return with a problem after it is fixed. read more

I came into Big O because I was having issues with work they previously done to my car. Derek the office manager was awesome. He took care of my problem and went above and beyond to make sure I was completely satisfied this time around. *Thanks Derek and to all they guys in the garage* read more

I will never ever take my car there again for anything. I will have my car towed to Chandler to avoid coming here. Prior to visiting this shop, I had my car maintenance at BMW. Fluids topped off and all the works. A few days later, I had a flat tire so I took it to Big O Tires Maricopa. They didn't have my tire in stock and they told me that the tire wouldn't get the until the next day. I told them I was going out of town and I'll need it by end of day. To make a long story short, I left my car there and I picked it up the next day. I walked in and got a really weird vibe. I left with my car and later that evening I started driving to San Diego. A few miles out I get a warning signal that my coolant is low. I turned back around to Maricopa to find a place to check the coolant in my car. Turns out someone drained out my coolant. Go figure! I didn't see anyone drain out my coolant but I find it freaking incredible how I just had my car maintenance and didn't have a coolant leak. MY CAR IS ONLY 2 YEARS OLD!!!! I can't prove anything but I trust my intuition and it tells my to stay the freak away from there. read more

I don't understand why an appointment is needed for an oil change, but I understand scheduling. But what I really don't get is why an oil change could take 4 hours. I've been to places where the oil changes take about 30 minutes maybe an hour at most. I was interested in this place, but I lost interested after learning about their business practices. read more

Recently took our car here for a slow tire leak. Told them we had just had the tires rotated & balanced at Discount Tires the week before, so we knew the low pressure was not due to a lack of servicing. A short while later we were shown the tire had a small nail in the center of the tread - but that the tire was too worn to even patch the hole, and that we should replace both front tires. The tires are the originals with around 22,000 miles, and we know originals don't last long, and they were worn - but the hole certainly seemed repairable, ans there was no other damage. Next day we took it to Fletcher's across the street, and they said the small hole was definitely repairable, and the tires had 2,000-3,000 miles left on them. They did not try to sell us new tires (but we bought 4 anyway). We won't be back! read more

They do not stand by their quotes or ask permission before performing additional work. I brought in my old Toyota Camry and was quoted around $700 to fix a gasket I believe (may have been oil leak). I said I was going to wait a day to decide because the car was only worth $2K. The manager told me he guaranteed that this would fix the problem so I went ahead. Once they got into it, they discovered it needed another $300 part. I said, "NO WAY". They said too bad they already did it or it wouldn't work once they put it back together. I said, "But the manager yesterday guaranteed that $700 would fix the problem--the car is only worth 2K!" He said, "I'm not going to eat this." Another time, they did an oil change with new filter, tire rotation, etc. I later went to the gym in the Villages (around the corner) and came back and discovered that all the oil had leaked out all over the garage and street (someone had forgotten to put the cap on once they drained it!!!) Instead of taking responsibility, they said the new filter had malfunctioned. They sent three people down to clean it up (took over 2 hours). Don't go here unless you're desperate. I've never been back and drive all the way to Sunset Automotive in Chandler (they have 4.5 stars on Google). Use someone with a better rating. Also put everything in writing...do not verbally agree to anything. read more

I came in to fix a flat I had and I'm sitting in the lobby as I'm listening to these guys go on about there customers and just making fun of them they even said " I hope the husband comes in" instead of trying to figure out solutions for everything, these people are not serious at all this is crazy. And than the husband comes in and they're the sweetest people to him read more

This big o tires is the best. The manager Matt has trained his crew very well. They took care of all of my issues from a Big o tires that did not do a good job servicing my car. This Big O Tires provided amazing customer service, treated me well, and accurately serviced my car. Don't take your vehicle anywhere else! read more

I'm giving Big O Tires the benefit of the doubt and supposing they are not always totally incompetent. The people who work here seem very nice, but they also seem to spend more time giggling with each other than actually working on cars. My oil change took 5 hours. FIVE HOURS! Absolutely ridiculous. Oh, it also cost $60 (hidden fees galore). It seems there is some serious lack of competent management and basic training at this shop. The workers are completely inefficient. I will definitely not return here. read more

The worst. We need another tire shop in this town. Dropped off car at 7am. 11:30 still not done how is this possible. Like how in the actual f***, is this even possible. read more

I've bought my last 2 sets of tires here, they were friendly and reasonable. Mon - Fri 7:00 AM - 6:00 PM Saturday 7:00 AM - 4:00 PM Sunday 9:00 AM - 4:00 PM read more

They told me I needed a new engine ( mentioned it was only 4000 and they offered finance), I picked my car up since it was running fine. Took it to the dealership to find a simple pressure test told them I needed a new water pump. I felt taken advantage of as a female but even more so for ALL the other people they've told lies to. Their unknowledgeable employees with lack of experienceand education effects the entire business. The manager wouldn't even come talk to me. Derek from the back did and was very nice about the situation. Tried to make things right. Needless to say I drive into town now :/ read more

I have bad experiences at other locations, but I have been to this location over 4x for different things and each time I have had a good experience. They have good customer service and they honor their appointments. read more

Well, this time I walked out, just needed an oil change and tune up. I bring the car in and I get the you you may not need a tune up, could be your injectors have to do a diagnosis. Wtf I just want a tune up it needs it do what I ask, they want every excuse to extract as much much from someone as possible. Never again read more

If I could give a -5 I would. We need our brakes replaced and thought maybe Big O Tires could fit us in on a Sunday. They quoted us around $400 for brakes and rotors. I had called back after dropping it off to make sure they wouldn't replace anything that didn't need to be replaced the person who answered the phone told me that they would never do that as it's illegal. They called 2 hours later and told us that we needed new brakes and rotors and that due to the year of our car it's much more difficult to replace and the price to do the work is now $1,000 total. I was sick to my stomach. My husband said we will be there to pick up our car do not proceed. We took the car to get a second opinion at the dealership-and surprise we only need brake pads which is $249.00. This place should be called Big O Liars! Shameful really read more

Shout out to James at this location. I came in having a complete meltdown after I got a nail in my tire of my brand new car...he gave my daughter a handful of lollipops and told me to relax and he would handle it. 20 min later the whole was patched, he gave me the screw as a momento and I was back on the road for . it was FREE. I couldn't have wished for better customer service. Will def be returning. read more

Big O Tires - Auto Repair Near Me - Maricopa, Arizona

Made a appointment and it still took 4 hours for an oil change... yes I said at least 4 hours the started it when I returned 2 hours after I dropped it off. Not sure how on earth it could take that long Ohh yeah no apologies either Avoid this place like the plague read more