I bought four tires from big O tires. I little over four years ago and I couldn't be happier with the service I've received since my purchase. Not only do you get balancing and alignment in the rotation of the tires every six months, but also, the warranty on the tires is unmatched. After about 2 1/2 years, I miss, judged a curb and sliced The side of the front tire. I knew they had a no-fault "road hazard" warranty, but I was still surprised when it covered my own stupidity. They replace the damaged tire, No questions asked. And now two years later the replaced tire was damaged on its side, by my hitting another curb, and again, they replaced the tire with a brand new one. I certainly wasn't expecting them to replace the replacement tire. That was two years old, Since the original set of tires was bought outside of the warranty. Which is three years but Big O tires did. I can't say enough about that kind of customer service! read more

I booked the appointment online for tire replacement, and the staff were super polite and helpful. They ordered my tires and got back to me within one business day! Tony, mainly assisted me in the whole tire replacement process, and was very proactive to getting what I needed. I also appreciated that they got me in early and out the door within one hour. The prices were very reasonable, and I never once felt pressured at this location. This will be my go-to spot for anything related to tires and possibly brakes as well. read more

Free tire repair! Because we bought tires from them over a year ago (not even big o tire brand) and they patched or fixed the tire at no charge. So nice. Done the day after we realized our problem and was done in 2 hours. read more

Just the great customer service and the time they spend with you is special. Product good as well read more

Tire Replacement, Axle The Reps are courteous, knowledgeable and Professional. The work was completed in a timely manner read more

My wife's 300 Series Mercedes has been driven infrequently during the past 3 years due to COVID19 and the nature of her business. It has about 6,000 miles to date and the tires are barely "broken in". Well this Wednesday in early December 2022 she was at a client's office and discovered she had a "flat tire" due to a huge screw embedded into the tire. She called me from Foster City to share the news and called AAA & Mercedes. She also discovered she didn't have a spare tire but her Pirelli tires were No flat type which ment she could drive slowly on them to our home in San Francisco. The next morning and called three well know tire merchants in close proximity to our home for best service and value. BIG O Tires costumer service representative Steven promptly took down the tire type, size and other information and he expected to have the tire ready for replacement later that day. At around 1:30 pm Steven called and said the tire was ready and too bring the car to the shop. I arrived and Steven promptly had my car in the rack. He then shared that they had ordered the wrong tire. Needless to say I wasn't thrilled. Steven reordered the tire and said it would be available the next day. Lawrence called around noon and said the new tire had arrived. I asked when they would be able to get me in? He said come by at 4 pm. I arrived promptly at 4:30 am and Lawrence had the car up on the rack. The Store Manager Francisco took very good care of me realizing the mistake and I was out the door in 31 minutes! Nice job! Technician Tim was extremely courteous and did a great job! Highly recommend Big O Tires on Van Ness in San Francisco read more

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Called a day before and I spoke with Lawrence. I needed to get my tires changed and they were able to order it pretty quickly. I came in a day later around 8am on a Friday and they were able to take me in immediately. They said it will be done within 2 hours. They weren't lying about when it would be ready cause they called me a little before 2 hours to tell me it was ready for pickup! I changed all 4 tires, they checked my brakes, and aligned my wheels. It all came out to be around $1300. They also put in a new right sensor for free because their tech broke mine by accident. I'm glad they were forward with that info and did the right thing. Super fast, friendly service. Great place to fix your tires! read more

I requested the oil change. I made an appointment and everything was on scheduled. Service very professional and quick/on time. After the complementary inspection Ury Lopez explained to me in details few things found by the mechanic. I needed to get new tire, take care of the front brakes and replaced cabin air filter. Ury presented to me the choices, recommendations and prices, without annoying pushing (like other places when they want you to buy something) also he told me about the discount coupons and offers from their website and at the end I used a $20 discount as well. They are friendly people, polite, professional and honest. Erwin read more

This is a 2 year old review. 2 years ago today, this shop replaced my two front tires. Today I had my local place look at it because the tire light came on. The two front tires with less than 20k miles are two different sizes! Lock Them Up. read more

It's great to see that Tony and Ury from the Geary location now are at this location providing the same excellent service as they did at the Geary location this is a plus and should improve the quality of service and customer care at this location. read more

Affordable pricing and efficient service! No appointment necessary. The staff at this location are fantastic!

I kind of wanted to give them four stars because a single tire was $179 for our Ford fusion security vehicle but they were able to do it immediately and get me right back out on the road and not missing any of my shift, so they're gonna get the five stars because the convenience and speed made up for the price. read more

Dropped a car off at noon. Three hours later I called and was told by the "manager" Francisco Ortega that my car wasn't there, and spoke to me as if I didn't know which location I was contacting. I called again, and the "manager" reminded me that I had already called. I was upset by this point, so when I asked what his name was he hung up on me. Called a third time and luckily someone else answered, confirmed the car was in fact there, and it would be ready in an hour. Hey Francisco, you're an incompetent a$$ hole and have no business running a shop. You just cost your store one of your accounts for having a piss poor attitude. GFY we'll never be back! read more

I went in needing an alignment check and general car once over. The Big O worker said it would be $200. As I was sitting at the shop waiting for the check to start in my car I got to thinking that sounded a bit expensive. I asked the guy and he said the alignment check was actually free, but the general check would be more expensive. I could have accepted that, but he went on to say something along the lines of, "yeah, my employees need to eat and aren't you, as a woman, scared about the sounds your engine is making?". At that point I was about ready to take my car elsewhere. Icing on the cake was when I found out FireStone down the road would do a complete car check for less than $10. I got my keys and got away. I do not recommend this Big O shop. read more

these guys are great! helped me out a lot. fixed a problem in a shock didn't charge me anything.

So far, two of the four tires I purchased failed within the first six months of purchase. They were obviously defective tires and the corporate drones refused to help because that's the policy. It's fairly obvious these guys know they are selling an inferior and defective product that could kill or main their customers and are oh so polite. You should be too, but avoid this company if you can. read more

Great staff! Very happy with the service. Would definitely recommend. asdfasdfasdfasdfasdfasdfasdfasdfasdfasdf read more

I LOVE Big O Tires!!! These guys can accomplish anything. They have been really great to me. The team is really kind, friendly, skilled, professional, and efficient. Special thanks to Francisco, Steven and Glen! read more

Man this place is awesome. I've been going here for over four years, and they've always treated me right. I can't tell you how many times BMW wanted to sell me a new tire when I didn't even need one. I've probably saved thousands at this place because their focus is fixing the problem, not upselling the customer. I'll be a loyal client for life because they've always done right by me. Huge shoutout to Lawrence and Francisco read more

The manager, Ury, took car of my car very well and efficiently. I brought in my car for an oil change, new brakes and to take a look at the check engine light that popped up on my car. Kept me updated on my car and let me know the reason for the check engine light. His professionalism, knowledge and attention to detail made it easy for me to understand what services my car needed, got them all done on the same day and still manage to get my car back a lot sooner than expected. I would definitely come back to get my car serviced again! read more

Hate to leave a bad review for a local business but these guys refused to honor their warranty and repeatedly gave us incorrect information about claiming a Continental manufacturer's warranty on our tires. After 4 tries to get them to uphold either their Big O warranty or the manufacturer's, we called the manufacturer who sent us down to America's Tire down in Millbrae and we had no problem at all claiming the warranty and getting our tires replaced. Way better experience, beginning to end. Hard to know if this Big O location is intentionally dishonest or just don't know what they're doing, but given some of the other negative reviews on here I think it might be the former. Go anywhere else! read more

I had them mount some 37x12.50x20''toyo's. When I had left, I noticed a problem in a few days later. They said since it was a few days ,that the fault was not theirs. I found this to be extremely bothersome and costly. I've always been loyal to the store, but after this I'm not sure anymore. They should stand behind their work read more

I have purchased a couple of sets of tires over the years from Big O. They are always polite and efficient and reasonably priced. There might be other places around town that are cheaper but those places take too much time IMHO. read more

I think I got taken for a little bit of a ride because I had from my count 1 bubbled tire and I walked out with 3. Also due to a slight confusion over my insurance deductible which I thought was $500, but ended up being $1000. So I paid $850 out of pocket for 3 new tires when honestly I could only see a bubble on one of them (the other was totally flat). Anyway lesson learned: drive better and know my insurance. read more

Way too long for basic things. Day 1: Took 2 hr wait to just look at a flat tire. They are able to show me where tire slashed in middle. Day 2: 11:30 drop off.. Told they are going to start immediately.. est. 1.5- 2 hr, Had a free tech. Twice as many people (techs, mechanics, svc people,) in shop. A bit after 4p got a text car finished. I appreciate the work done, but everything is extremely slow at this location. Also, paperwork sometimes incomplete or inaccurate. I've paid for a replacement plan they have... Bring in my paperwork and they can't see I've paid for the tire insurance. Thankfully the system did show that I had paid for insurance. I'm then told need an alignment, which is fine... (but $245 cost seems a bit high for an alignment). I guess nice cars... Have a way of continually costing MORE. read more

I don't like giving bad reviews but these guys messed up my car and lied about it. "It wasn't their problem". I spend many thousands of dollars at this place and I do NOT recommend at all. And then being mouthy on the phone. I know several people that have had a bad experience here. read more

No frills, straight to the point service. Not cheap but not too expensive. Saved me a lot of time, in so many occasions. Hard to get an appt but will accommodate you as much as they can. read more

Very rude team and manager, after racing in Sonoma Raceway, I burned my front tires and needed set of new tires, Ferrari gave me a 2 week appointment so I found tire rack has same day delivery (which took them 2days). I happily chose big o tires to to change my tires and called them before head, they never asked me my car brand and just asked me tire size. Now I'm here with a dangerous situation and they refuse to change the tires. Manager even didn't let me talk, I don't know how they are still in business. read more

Big O Tires - Auto Repair Near Me - San Francisco, California

I purchased a full set of tires in May of last year - while that wasn't an ideal, a bit of a bait and switch (they said they had the tires - which were on-sale - only to be advised subsequently that they weren't available and what was available wasn't on-sale. Ok, so as I had the appointment, we decided to proceed with their recommendations and got Perelli tires - which are a decent brand. Fast forward eight months, and we have a blow-out in one of our brand new tires - we only drive occasionally as we live in downtown San Francisco and driving tends to be more of a complication for most things. We had been advised when we purchased the tire of their Big-O Warranty. They talk a big talk - but when it comes down to it - they find any way out of it they can. When we called them, when the blow-out occurred (-side wall opposite the exterior of the car - which points to a flaw in the tire), they provided no support, didn't reference any of their roadside assistance, and any responsibility for repair. They said there was no replacement tire available and we would have to buy a different brand. This was not the level of service they promised in their Guarantee. I should point out most of the guarantee covers 3-years. With a simple google search we found the exact replacement tire and ordered it. A Big O team member said the cost to replace it would come at no charge - but when we arrived they said it was going now cost $50. So not only did Big-O make no reasonable effort to find a replacement - and we paid $180 for that, and then don't stand behind a replacement that THEY said was impossible to locate and paid then $50 to install it. I would say this bait and switch tactic is not good business bordering on fraud - and the Guarantee is a joke. They have no intention of meeting any of their obligations. STEER CLEAR. read more

Big O Tires - Auto Repair Near Me - San Francisco, California

The crew at Big O Tires made me say 'Oh yeah!' Very helpful and kind helping me out with my tire repair and getting back on the road!! read more

If you enjoy hostility, poor quality, and lack of communication - this is your place. I have recorded calls and interactions that have been sent to corporate. Steven & the manager should be enrolled in some anger management classes Instead of a call to inform me what needs to be replaced, I'm called with blame and hostility. Ultimately took my car to get fixed and instead I'm told I drove with me e-brake on. Which I don't recall but also I don't care. Fix it and I'll pay Sad that this corporation is associated with this location Lawrence was kind and in opinion should be the acting manager Good luck to all of you read more

I needed tires and Big O Tires was able to find a spot at the end of the day. I appreciate their fast service and they didn't upsell me into more tires than I needed. read more

I had my tires replaced here a few months ago. The service was efficient and fast. They had to order my tires as they didn't have the them in stock, it took one day to get them in. The whole replacement process took a couple of hours. Have no problems with the tires since I did not order the cheapest ones. read more

My tire was almost flat. I have repair insurance through America's tire but there wasn't a location within the city so I decided to go to the closest tire shop, which was this Big O Tires. They told me I had to buy a new tire because there was a nail in it that was not repairable. I talked them into airing up my tire and I risked the 10 mile drive to America's tire in Millbrae given this would be a free replacement. Fortunately I made it safely with no issues. It turns out, the tire was repairable. Big O Tires was just trying to make a sale on tires. Ended up wasting half of my day because Big O Tires got greedy. read more

Great service, Convenient location I came in for a vehicle alignment. The associates were polite and thorough. The employees are enjoy their work. It shows in their work and customer service. Special thanks to Fidel for explaining the work that was done! read more

if I could give zero stars, I would. This place is one of the shittiest place I ever went to. The customer service was terrible. The guy was just walking around, ignoring everyone on his own head. and the other one smelled like rotting tomatoes. read more

I brought my car to change oil, first he said 1h30m Which is weird because it's usually very fast. when I came to pick up my car, my car had a new light on saying one of my bulbs was down, which it wasn't when I took my car there. I went back and right away told them and the guy said he would need to order that online. 100% sure they STOLE pieces of my car. Coincidentally I checked my car the night before and I saw all the lights working. Now I am checking the reviews and see they are literally SCAM! DO NOT GO THERE! I hope you lose your business for stealing!!!!! read more

Came for a tire leak. $50 an took about hour and a half. I thought "oh fantastic! easy in and out." Next morning tire pressure down again. Brought car back to them and they claimed now I developed a new side-wall puncture (less than 12-hour since I picked up the car??!!). Only wheel in stock was $400. They would not even refund the cost of "repair." I took it back to dealer and got it replaced for cheaper. Not returning to this location again. For what it's worth, front reception guy was nice. read more

Found a Groupon for Big O Tires to get an oil change and decided to come her to get it done for my Prius. I made an appointment online for 3pm and the process was really easy. Got a confirmation within 30 mins. I showed up for my appointment on a Thursday at 2:50 and was helped immediately. The lady in the front desk was really polite and was open to me having a Groupon. She told me there were 3 other people in front of me which was fine but I told her I HAD to have my car done before 4pm because I had an appointment somewhere else at that time. She assured me it would be done by then. My car was parked on the sidewalk and they eventually brought it into the garage around 3:20pm which I felt assured it should be done on time. 3:50pm hit and my car was still on the lift. 4:15... car still on the lift. Finally at 4:30 they lowered my Prius and it was finally done. 70 min for a oil change?!? Good lord. Is changing my oil filter with his toes or something? It wasn't like the mechanic was working on multiple cars either. I was watching from the side walk. ------------------------------------------------------------------------------------------ Overall, customer service is great. The check in process was efficient however I don't think having an appointment matters at all. There should be anyone "in front of" me if I have an appointment at that time. Also Oil changes take FOREVER. Expect AT LEAST an hour just for the oil change not including the wait times. The location is also hard to find parking. Would rather pay more just to get it done at a Speedy Oil change which takes 10 minutes. read more

I had selected the tire and online and a date for installation. Someone from the store called me maybe around 5 pm and said the brand of tire I selected was on back order and he recommended another brand, so I asked him to send me a new quotation as I was walking on the street and hard to decide about an issue while crossing the road. He never told me that I had to decide ASAP after he had sent me a new quotation at 5:35 p.m. I got to my destination around 6:15 pm and sent him a reply right away that the quote was acceptable and I would see him the next day. he never indicated that he was done for the day and closing shop. The next day early morning I called him to reconfirm the appointment, first of all, he had no idea about the appointment, and then he tried to make it sound like it was my fault that I did not reply to his email right away. read more