I needed new tires, and I was dreading going in to a new place. I have had less than stellar and honest service from several big chain tire places. I am SO GLAD I went into this Big O Tires!. Great customer service, very reasonable prices, and did I mention AMAZING customer service?! Everything was explained to me and I got to look at the computer screen, so the transparency was in full view. I appreciate that. No up selling...just service done right. I got new tires, an alignment, and a full synthetic oil change. I will go back here for all my car needs. Thank you Big O Tires. read more

Big O Tires - Amazing! - Tires Near Me - Tucson, Arizona

We had a flat tire and we were able to fill it up enough to get over to Big O, Andrew and his team were so nice! They went above and beyond to check for leaks replace the valve and filled up the other tires and in the end NO CHARGE! :O my husband said he was a genuine nice guy to everyone who walked into the shop and any future tire needs we will be going back! read more

First and foremost we go to certain places expecting honest work. I went to Big O Tires on silverbell and changed out my two front tires. When I was waiting I noticed the tech reving my engine but I figured no bi deal. When the car was given to me the tech has dragged his boots on the floor boards but again i figured i could clean it. This morning when i was looking at the be tires I noticed a big scratch on my drivers side wheel. So I looked at the passenger side and noticed one lug nut punctured and the rest look like they were so tight they almost stripped them. I'm very disappointed with the tech. read more

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Compassion Equates to Greatness! I had a blow out on my RV coming from Texas, and found the first tire shop off I could find. The young gentleman behind the counter, sensing my frustration, told me that they unfortunately couldn't exchange the RV spare tire because of the weight. He then referred me to another reputable tire shop down the street. But instead of sending me off, he fixed my tire at no charge, so I at least have another spare in case I decided to continue my trip to CA. Lastly, he bid us, safe travels! This, folks, is humanity! AZ has some outstanding people! read more

Big O Tires - RV tire - Tires Near Me - Tucson, Arizona

He is friendly and writes down to communicate with me (I am deaf). I got two new tires with a warranty for 70,000 miles. They were replaced in less than an hour. The tires are reasonably priced. read more

Big O Tires - Tires Near Me - Tucson, Arizona

Highly recommend Big O Tire on Silverbell Road. Large selection, great value, terrific quick customer service. You won't go wrong with this place. I'm very happy with my experience. read more

Honest and great hours. Thorough explanation of expectations and cost. Open about their limitations and potential cost over run.

I went to the store on Sunday morning with two nearly new tires in the bed of my truck and asked to have the wheels swapped. After they were out of the bed the guy told me it was going to be sixty dollars. When I asked if that price was for real, he said "we don't work for free." No kidding. I went down the street and El Tingon at 6th Ave and 22nd did in in 20 minutes for twenty bucks. I am never going back to Big O tires. What a difficult guy. read more

So all I did was two tires on the front of my vehicle. I noticed the tech dragged his feet in my floor panels but i let it be. this morning when I was gonna shine my new tires the drivers side wheel had a big scrape on the wheel. So I looked at the passenger side and one of myug nuts had a puncture and the rest of the lug nuts look like they were put on so tight they rounded the nits off. i have pictures of they even care. read more

This place is awesome! Locally and family owned. I've worked with Andrew a couple times now and the dude is honest and up front about everything. I really appreciate people that can look you in the eyes and tell you the truth, whether it's what you want to hear or not. Their service was good, prices were good and they were able to fit me in on short notice. I thought going to these big box store tire places was good, but this family owned, local store is perfect for me and my needs. I can see myself coming to this store regularly for a long time. read more

Big O Tires - One of my new tires - Tires Near Me - Tucson, Arizona

A friend of mine took her car into the Thornydale rd store to have the timing belt replaced. Car ran perfect and this was a reccomended thing because of the mileage. Car was picked up and kept stalling. She took it back and now needs an engine because somehow the engine jumped time. Saying it had issues prior to them working on it and it's nothing they did. Car ran perfect before they worked on it. Make it make sense. read more

We had a blowout on one of my back tires leaving to Phoenix in Marana just after I went to the silverbell location for a set of two tires the day before for my front tires. Eric was quickly able to get new tires put on just like the ones I had an appt for the day before. Thank goodness they were in stock. They really have the best customer service of any tire shop I've been too and the prices are unbeatable after shopping around. read more

Big O Tires - The tire that blew out - Tires Near Me - Tucson, Arizona

I bought new tires and paid almost $900.00 at the Tucson location on Old Vail Road. I called about bringing it back to do a tire rotation and alignment check on Friday and was told by Alesia to bring it in on Saturday when I arrived at 9 as we agreed she said I would need to leave it all day or come back on Monday they were down a mechanic and was very rude. Once they get your money they don't care anymore. This will be the last time I do business with these kind of people. read more

Extremely trustworthy. I went in for a free flat repair and they took care of me quickly. The day before I went to a "discount" tire place that is well known with many locations, and they told me that the tire was unrepairable. They gave me two excuses why they couldn't safely repair the tire. They were trying to sell me a new tire. Luckily, because the vehicle isn't mine, I had to ask my buddy what he wanted me to do. I was planning on putting 2 new tires on the car. My buddy asked me to take it to his Big O Tires shop on Silverbell because they take care of all his vehicles. So the next morning I visited Big O but did not tell them about the other shop's opinion and attempt to sell me a tire. After a reasonable wait the mechanic gave me the key and said I was good to go, no charge. I spoke to the service manager and for the first time told him about the other place. The service manager double'd down on the fact that the tire was repairable. If it had even been a close call his mechanic would have told him to look at it or at least have a discussion with me. This tire was not marginal, it was clearly worthy of a repair. Big O on Silverbell is my new tire shop! read more

Noticed a " bulge" in my tire this am , drove down to this location and was immediately helped and told I definitely needed to replace tire , I was in and out within 45 minutes! Excellent price point and service ! Thank you to everyone involved . I will be back . Thank you so very much. Gina read more

Every time I come here they are honest, fast and accommodating. I have bought new tires and have had work done on multiple vehicles. They are always friendly and fair priced. I showed up at 7am to drop off for an oil change and there was already a line of people waiting for them to open. This shows me that other people trust this location as much as I do. This is the only place I'll bring my truck now. read more

Horrible customer service from the manager. Purchased all 4 new tires, within a week one was flat, returned to the location to have it fixed, every day since the "repair" I've had to put air in the tire. Went back today, manager was extremely rude and told me to figure it out on my own or take it to another location. Had no consideration, sympathy, or any basic customer service! He should not be a manager and I'll be filing complaints and leaving reviews everywhere to save people like myself, who are on a budget from getting treated terribly after spending $500+ on tires used to transport their families on a daily basis. read more

It pains me to write this because these guys are always so busy. BUT I firmly believe this is hands down the best all around auto shop in town and deserve mad props. I have been taking our vehicles and trailer to Eric, Andrew and Ernie for several years for a few reasons. Most impoimportantly, they are all about SAFETY FIRST. My family is the most important part of me, and they know that. They would never allow me to drive any of our vehicles off of their property that they did not believe was completely safe. This is priceless. Secondly, they are honest. If something does not absolutely need to be done, they tell me that. This Big O is not interested in giving incorrect information or charging extra. They are up front about what the vehicle needs and the costs involved. Finally, if they can't do something on a vehicle, they are up front about it. They will always point you in a direction that they trust. Unfortunately many auto shops figure out who is not car savvy and take advantage. Not here. These guys are some of the most kind, professional people you could meet. They treat their employees well and it shows. I'm hoping this review doesn't make them more busy, but what can I say? Finding good mechanics can be difficult and I consider my family blessed to have Eric, Andrew and Ernie down the road. My big piece of advice is have some time or a ride. They are very busy and don't take appointments. However, it is well worth a little bit longer! You can always visit the fabulous Brewed Awakenings in the lot. read more

These guys are overall no-nonsense and professional. The two stars is because a year ago I replaced three tires with them and was not told that the "standard" warrantee (which is free) does not cover things like nails or thorns or stones puncturing your tires. But this is how you get a flat! So I am paying a full price for a new tire as a result. To get a free tire for when it's flat (you still pay for labor) you would need to pay $23 per tire for their extended warrantee. Not cool of them not to have let me know about it. read more

I've used Big O since the 1980s, yes really. This shop on Silverbell is run by a family and they have gotten to be very popular, so plan your time/rides/drop off/pickup carefully. I take treats like Eegee's and cookies--these folks work hard to get everything right. read more

I ran over a piece of metal that pierced my tire. I want to a different national tire company and they told me that my tire could not be repaired. Since I have a vehicle that is all-wheel drive, that meant that I would have to change all four tires. This was a lot more money than I was planning to spend. I came here to Big O tires and Erik was amazing. They are responsive, fast, professional, and reliable. I plan to continue coming here for a future tire needs. They are amazing! read more

On a Saturday morning, I noticed my tires were balding, pressures were erratic and the appearance of two tires looked like it was dangerous to drive. I phoned in to Big O tires and the phone was quickly picked up by a gentleman who was excited, ready to listen and was eager to help. Asked me to bring it by to check out. On the phone I mentioned, " I'm sure it will need at least two tires" pretty much giving him the idea that was okay to charge for two tires regardless of need. Wasn't intentional. Understanding that info Eric still eagerly wanted to check the tires. Upon check in, he suggested that there was still some life in the tires and he suggested we did a couple things that seemed like a good idea. I ended up getting an oil change while I was at it and Eric even threw a small discount on there. What I thought was going to be an eventful Saturday of seeing how much I was going to have to spend on getting my truck right again, turned out to be an experience that will make me a customer for life there. Thanks for making my day Eric! read more

Let's just say I have gone twice to these guys questioning what two different tire places told Me on two different issues. Both times the guys here were spot on that I did not have an issue with what the other tire companies told me. What I thought each time was going to cost me a couple hundred dollars ended up costing me nothing but my time. I immediately made an appointment to have my other car serviced with them. These guys are out of my way, so I am sacrificing convenience for competence. I look forward to a long relationship with this big o tires and its staff. read more

I was camping in Tucson and got a flag tire. I went into Big O and they had a super long line. Thankfully, Ernie went out of his way and helped me get my tire fixed in less than 30 mins. He initially quoted me 3-4 hours because they were slammed, but after finding out i was from out of town, he understood my situation and helped me out tremendously. Good price, great service, and great people! read more

Without fail I always have tire trouble on the weekend, when most tire places are closed. Because of this I have to pick from meager options. Last-time I went to Firestone and had an awful experience. I just tried Discount on Kino and again, had an awful experience. Despite this, when you've got a flat you have no choice but to go back to a tire store. Big O was thankfully opened on a Sunday and very busy. Despite this they got me in and out in close to an hour. Eric was very patient with my endless questions about pricing as I figured out what I could afford and wanted to do. I didn't feel like I was wasting his time. Other sales people at other stores have come across annoyed and frustrated with my questions. Thank you Eric for your patience! I do wish I could have seen the tire choices before buying. I didn't want to eat up any more time though as Eric was answering the phone, handling walk-ins and costumers coming back for their cars all at once. Hopefully I won't need tire service anytime soon but if I do, I'll be back. read more

Christmas Eve visiting Tucson from Phoenix and got a screw in my tire. They were super friendly and were able to squeeze me in. Thank you so much! read more

We had run over a tack . We took our car in and they repaired it in twenty minutes. It cost less than $20. The service was quick and courteous. read more

I needed 2 new tires specialty type. This shop was outstanding in treating my car well and very prompt and respectful to me! I'll use them for more car needs from now on. Oh this shop was highly recommended by my Triple AAA tow truck driver...who was wonderful too! Win Win day!! read more

I absolutely love this place! The people are very kind and accommodating. I have come here many times now for my new truck to be serviced and refuse to go anywhere else. The service is amazing and timely. The man who answered the phone was very kind and got me in right away. I appreciate this place very much for all they do. read more

This is my go-to shop for all things related to my 12-year old vehicle. To know that I can trust a mechanic to be honest, transparent, and ethical means the world to me. As a woman, sadly, that has not always been my experience with mechanics. Enrique Sr., Eric, and Enrique Jr. have been caring for me and my vehicle for over 8 years and Big O is always my first stop when something is going wrong. They also give referrals for services they are unable to provide, and the fact they are open on Sundays is amazing too!! I refer many coworkers and friends to them and stand by their work ethic, the services they provide, and the wonderful customer satisfaction they provide. 5 STARS!! read more

Great Customer Service - I was in a jam with a flat at work and need a repair or replacement. Went with 4 new. Got me in & out in less than 30 minutes stored the spare and jack properly. Don't know if the price was good but gave 3 price options and didn't press one or the other. read more

Service was quick, friendly, and professional. The young man at the counter (I did not get his name but he was working Wednesday 4/5 around 5:00 and Thursday 4/6 in the morning and afternoon) was very helpful and walked me through all my options. They also did a free alignment check and told me I was all set there- good to know there's a business out there that won't just tell you that you need things you don't actually need just to squeeze extra money out of you. I did not have to make an actual appointment, I went in on Wednesday and gave all the information and they told me to drop my car off anytime on Thursday, it only took about an hour and a half to complete the job. Thanks again to the young man who helped me out, you were awesome! read more

When I am unable to get into the regular mechanic, these folks are close and always polite and helpful! It is very busy so you have to pack your patience, but they are fair and get the job done. Thankful to have them in the neighborhood. read more

I normally don't review a place until I have had a chance to visit at least twice, but this Big O Tires location is an exception for me. I have been going to another tire chain in Tucson for many years now, and have often been dissatisfied with the treatment I received there. Because I hardly ever need to have tire work done, I just kept going to that same place. Last week my car alerted me to low tire pressure in one of my tires, and I was close to the *other* place and drove in to get my air filled. As I was backing out, the guy told me "oh you have a screw in your tire and you should get that fixed soon-ish". So that, dear readers, was my tipping point. Why are they letting me drive away with a screw in my tire?? So I drove to Big O. This one happens to be close to my house (oooh so convenient!). When I walked in I was greeted, cheerfully and receptively, by Erik. I already knew I was just going to purchase 4 new tires for my car (I was going to do this before finding out about the screw). I had a few questions about some different tires, and during our entire conversation Erik was enTIREly (get it?) knowledgeable and respectful. When he noticed that it was only a few minutes to 10:30am (the strict cutoff time to order tires so they can get the work done that same day) he rushed super fast to make sure I'd have my tires put on that day. All in all, their prices were exactly the same as the *other* tire place, and I feel like Big O's service was outstanding. I look forward to visiting again and having them continue to maintain my tires. read more

I went once a few years ago for tires and got a great quote and better service but then was gifted new tires so I didn't use them. Fast forward a few years, new car with hard to find tires guess who was the only tire shop that had them in stock! I called maybe 17 places because I am 40 miles away from this location but still they were the ones and I'm glad to have been able to give them my business! I'll be back soon for a full set on both cars and probably helping my sis get a full set too! Great customer service goes a long way throw in a company that's also going to back their product and there's no reason to go anywhere else! read more

These guys are awesome. I got two tires a few months ago and opted to put the white walls on the inside since I couldn't afford all 4 tires at the same time. When I went back this week for the other two tires the guys turned all the white walls out for me and cleaned the brake dust off the front ones! They could have sent me rolling and had me clean this all myself since it wasn't really part of how the tires operate, but they knew how important this was to the look of the vehicle. I appreciate how thoughtful these guys are, their prices are competitive and they are open sundays! read more

These guys are great and very honest. They will check out your vehicle and be very honest about it.They definitely will take care of you! They will definitely not sell you something you don't need! I feel very confident sending my mom there to get her Malibu worked on by this shop. Thanks Enrique and Casey and Eric and the rest of the guys! read more

Very nice and honest people. One of my tires was noticeably flatter than the others so I took it in to have them look at it. They told me that the wheel itself is corroded so they scrubbed off the rust and sealed it. They told me they were not sure if the sealant was going to last so they did not charge me. They also recommended me places to see a wheel specialist if the tire starts leaking again. read more

They left grease stains on my carpet and on the rims of my car. They don't care about other peoples property.

Very polite and helpful. I came this morning as I suspected I had a slow leak in one of my tires. They filled my tires within 2 minutes free of charge. I asked if I needed to make an appointment to return in the afternoon to confirm/deny if there was a leak in one of the tires. They informed me it is first-come-first-serve. I returned in the afternoon and received service immediately. They discovered there was no leak, simply the sensor was in an improper position and corrected that free of charge. Thank you very much Big O Tires. It was refreshing to go to a tire place and get quick, quality service and never once get hassled to buy new tires. read more