I'm a DIY guy and this place is fantastic! The folks there are always very helpful and they have…read moretons of inventory to complete just about any project. They have some great clothing and holiday seasonal items too! Most recently we had a plumbing issue at home. I don't know much about plumbing so I went to Mountain Hardware and Luis helped me out. He found the part I needed and took the time to explain the fix to me, even lending me one of his tools. Being a plumbing novice I had to return a few times, and he was always super helpful, such a great guy. Highly recommend this fantastic place! I'm so grateful it's part of our community...

I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

I love coming to this Ace Hardware! It's close to home and the employees are always so nice and…read morehelpful! They also have a good amount of supplies, which is very convenient when I'm working on a project and need an item quickly. The price is pretty comparable to their competitors, if not, possibly slightly higher but it's not a big deal for how close they are. I recommend Carter Bros!

We stoped in here for pie because we heard the pie was top notch... after looking at the…read moreingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service!

This is a great store! Everyone was very friendly and so helpful. Great stock, incredible staff…read more This is a place that I feel good spending my money at. Thank you and we will be back!

Excellent store! Everyone is extremely helpful and if they don't have something will order it and…read moredelivery is free within Incline. Their prices are the same as Home Depot. They have great winter clothing, shoes and decor selection. We will always order through Ace and bypass Home Depot .

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

Mannnn I love this store! I love Ace hardware stores in general, but I'm in here probably 4 or 5…read moretimes a month? I live really close, so it's really convenient to pop in for a bag of wood or other little trinkets I may need. I'll address the staff issue first, I've never ever ever had an issue with any of the employees here. They've all been very nice, very accommodating and very helpful. And I don't think it's just because I'm a familiar face, I honestly think that's just their ethic. There's been quite a few times that they don't have specific things that I need, and all the other hand, sometimes they have what other big box stores don't. So it's kind of a gamble. Generally the things they don't have, are for one of our houses that is super old. I've been an ace rewards member for probably close to 20 years. I'm constantly getting discounts via the app and coupons sent through the mail, and I've also been able to compound all of my rewards points, with other special offers. One time I came in here and I bought $40 worth of stuff, and with all the discounts, and knocked it down to just under 13 bucks! As long as I continue to live in the area, I'll be continuing my regular visits at this Ace hardware! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

The best hardware store!…read more Sometimes I can find the apecial things I need that NONE of the big box stores stock, like 36" watter supply lines for a bathroom sink! That staff is always on point, helpful, greet you, the whole nine yards of customer service. They have that down to a science. I try to go here and support the local ownership, and the pies are magnificent. Online ordering for delivery or pickup is polished and fast. Bix box stores, take note.

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

We've been coming here a lot lately- working on our home (painting, cleaning, etc.)…read more Pros- great staff! Everyone is super helpful, but Blaze is my favorite! A true lifesaver... I watched YouTube to try and figure out how to fix a wobbly lamp. YouTube made it look simple enough, but I was clearly in over my head! Blaze fixed it and at a super reasonable price to boot! Anne is another favorite, if you need paint, she's the one you want to work with! This Ace has a private parking lot and is less crazy than the other Ace by state line. Cons- it is smaller than the other Ace, so they don't have as many items. That means, depending on what you're doing, you may want to call to ensure they have what you need. Note: We haven't had any issues with paint and painting supplies.

Mike Langenfeld (owner) is a joy. I bought an Ariens snowblower that had issues, and he went above…read moreand beyond to resolve them to my complete satisfaction. Then I bought a Weber BBQ for the exact same price as the out-of-town big box store, but it was in town, local business, local sales tax, and they assembled and delivered for free. Can't beat that!

Staff is always helpful with good recommendations. Good selection and reasonable prices…read more Recommended

Friendly staff, an assortment of hardware and snow gear. We were in need of snow boots and my…read morebrother-in-law found a pair for around $50 and the employee said these are usually around $100.

Not a bad hardware store. They almost always have what I need or at the very least, something close…read moreto it. I've been doing a lot of landscaping and lawn care on the front of my house this spring/summer and the closest Home Depot to me is an hour or more, so I've relied on them fairly heavily this year. The customer service is usually good. I have encountered employees here before who were less than stellar but for the most part, they greet you at the door and are always willing to help you. The store has gotten better at organizing their displays over the years but finding what you need can still be troublesome at times. As stated above, the employees are always on hand to help you out. I do wish they would implement contactless payment (Apple Pay). Not necessarily because of covid but because it's how I prefer to pay these days and they are one of the final hold outs in town integrating this.

You know how it is when you are in the middle of a home improvement project and you run out of…read moresomething? Do you know what a challenge that can be when you live in a very small rural community and hour's drive from everywhere? Well knowing that there is a convenient, well stocked hardware store right here in town is wonderful. Our local True Value is huge and carries the most amazing variety of products for all types of home improvement. It is really like having a mini Lowe's right here in town but with friendly people who actually know where things are and how to use them. Not only do they carry the usual nuts and bolts and nails and tools, but they also carry arts and craft supplies. They also have a nice selection of seasonal items and decorative items. The store is open and well laid out. Most things seem to be shelved in logical groupings and if you can't find something, staff always know where to look. They are open seven days a week. Prices are higher than the big box stores, but the convenience of not having to drive for an hour makes it a great alternative.

I ordered some rat bait online for pick up…read more This store was easy to find and lots of parking. We walked around the store a bit and had some nice employees ask if we needed anything. You can always find cute random garden things at Ace. When we went to check out, we were helped by a very nice lady. She was friendly and very professional. Thank you for your great smile!

Worst Ace Hardware I have been to Terrible selections…read morePoor customer service Lazy employees