I did not have a good experience with this bike shop the people there are not very helpful, are…read morepushy and it is super expensive. I tested out a bike that was way too big for me and the guy there asked if I really needed it he might be able to order a smaller size. I felt pressured, not cared about as a customer, not educated on what bike to get and honestly I found an awesome used bike at a different shop. I had a different idea on what type of store this way, thought they would have more used bikes and be more supportive of their customers. I honestly got a really negative vibe each time I went into this store.

I love this place! The staff is great. They take donated bikes and fix them up to give to people…read morewho would otherwise be unable to afford one. They did a great job restoring a bike that had been sitting for a while and were VERY reasonable about the price!

I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

The owners are friendly, hardworking, and honest. They fixed up my very old bike like new for a…read morevery reasonable price. When I picked it up, it was spotless and obviously had been very well tended to. I was delighted to find they even got my bell ringing again without me asking them to! Highly recommend. This will be my go to bike shop from now on.

I just stop by to get my bike repaired and he did it in 20 minutes very pleasant couple, great…read moreservice I will definitely come back again. Thank you for great customer service!!!

Never disappoint & they go above & beyond to service your bike/s. They also have a great selection…read moreof new & refurbished bicycles.

Excellent shop for maintenance of your bike. During the…read moreCovid-19 lockdown, cycling shops are surely essential as more and more people actually want to get outside and be active because they are tired of being cooped inside. I brought my Specialized Tarmac for maintenance and tune up. I received a gift card from my family for my birthday so I decided to use it. There is also a Yelp discount of $20 if you check into this business. It took about a week since I wasn't in any hurry to ride for my bike to be serviced. It was making all kinds of noises and doing some ghost shifting. When I picked up my bike, the man explained to me what was done. I rode it outside the shop to feel the difference. My bike felt a lot smoother and the noise was gone. This shop works on all kinds of bikes and I absolutely recommend coming here.

Love this place! Staff are friendly and helpful. In the spring they serviced my hybrid that hadn't…read morebeen serviced in over 10 years. Price was really reasonable and they were very non-judgemental about my rusty dusty bike. It rode like new when they were done with it. Fast forward to the summer and I decided to add a road bike to my fleet. They let me test ride a variety of bikes in a variety of price ranges. The sales team were very educational and helped me understand the differences between the bikes. They were respectful of my budget and didn't pressure me to buy the most expensive bike. When my bike came in, they helped by putting all the accessories on for me. Convenient location right along the W&OD. Lots of parking, so stop in and say hi the next time you go for a ride. The folks at this shop are really great!

Very helpful getting new tubes and tires. Fast service. Pricing consistent with other shops in the…read morearea.

Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

Rob was professional, timely, and the price was right! He repaired our bike same day at our home…read moreand it was such a wonderfully pain-free process! I would 100% recommend this business for your bicycle repair needs. Thanks for your help!

I can't believe how awesome Rob is! I texted this morning, he texted back almost instantly saying…read morehe could come by at 12:30. He arrived promptly, spent about 40 minutes tuning up my bike, and then explained and demonstrated everything to me at the end. He saved me a ton of time watching YouTube videos and fixed things I probably wouldn't have known to look up anyway. Well worth the cost (which is less than what REI would charge) especially for the convenience!

Excellent experience renting E-bikes with EBike Connections on 10/18/2025. We rented 4 E-Bikes and…read morerode on the W&OD trail from Herndon/Reston to Leesburg and back, stopping an hour for lunch with a full day rental, a total of about 35 miles round trip. The bikes were in excellent condition, and the store employee took extra time and care to ensure we were comfortable with the bikes' operation, including providing bike locks and adjusting seats as needed. The location of the store was perfect for our group as a connector bike path was directly in front the store and only a block from the W&OD trail. Picking up the bikes about 11:00 am and returning around 4:30 (just under 6 hours) gave us the flexibility we needed. We only had one suggestion to remember to inform us that the bikes needed to be reset with a button under the back taillight to turn the power on again after being idle during our lunch hour. However, a quick call to the store quickly fixed this and we were back on our way, no problems.