Brought my bike in to Connor for a break-in tune up and after riding it all week, I can honestly say the bike feels incredible. The shifting is crisp, everything feels dialed, and the bike rides smoother and more responsive than when I first got it. You can tell he actually cares about the details and takes pride in his work instead of just rushing bikes through the stand. Super knowledgeable, easy to talk to, and took the time to make sure everything was set up right. If you want your bike to feel the way it's supposed to, I highly recommend having Connor work on it. read more

BikeLab - Bike Repair/Maintenance Near Me

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Terrible experience. I felt significantly overcharged for the work performed, and the quality of service did not justify the price. The technician did not appear knowledgeable about the repair and was unable to resolve the issue to my satisfaction. Communication was also disappointing. I found the interaction rude and unprofessional, which only added to the frustration. My biggest recommendation is to pay with a credit card only. Avoid payment methods such as Zelle or other irreversible transfers so you have some level of protection and the ability to dispute the charge if the work is not completed properly. Based on my experience, I would not use this service again and cannot recommend it to others. read more

Was told I was on the schedule for Thursday (today) at 6 told me they would text me Wednesday to confirm, I texted them and no response. I texted today and ignored, very unprofessional way to conduct business. If they couldn't make it a courtesy text so I can look at other options . read more

The mobile bike repair service conveniently came directly to my place and quickly got my bicycle back in working order. In addition to the repairs, they were helpful and provided great advice on how to sell my bike and choose the right bike rack for my car. read more

Avoid this company. This was one of the worst service experiences I've had. I was charged far more than I believe the work was worth, and the results did not justify the price. The technician appeared unfamiliar with the repair, and I left feeling like I paid a premium price for subpar service. What was most disappointing was the attitude. Rather than being helpful and professional, the interaction came across as rude and dismissive. When you're paying a significant amount for a service, you expect expertise, transparency, and respect. I did not receive any of those. My advice to anyone considering this company: pay only with a credit card. Do not use Zelle or other irreversible payment methods. If the work is not completed properly, you want the ability to dispute the charge and protect yourself as a customer. There are plenty of bike repair options in Los Angeles. Based on my experience, I would strongly recommend looking elsewhere. I will not be using this company again. read more

Highly recommend! Conor's years of experience fitting kids' bikes gave me the confidence that my son was riding the safest and most appropriate size bike for him - without trying to push him into a larger bike just to make it last longer. He came prepared with knowledge, options, and reasonable prices. What more could I ask for?! read more

Conor is simply THE BEST. I got an insane deal, and to be honest, I was expecting the worst since the price of the bike I bought was crazy cheap. But not only was it 100% legit, Conor was also kind enough to deliver the bike to my business and give me a master class on how it works. Man, if you ever come across Conor's items and feel hesitant, don't be, he's the most trustworthy seller I've ever met. read more

BikeLab - Specialized- Jett 24" - Bike Repair/Maintenance Near Me

We ended up getting our bike back, but it took 2/3 times the promised time, A LOT of back and forth with the owner, and the installation wasn't completed as promised (not the brand of brakes we were promised installed, reversed the brake placement, and never fixed a feature they promised). But the worst part was how much we had to chase him to get the bike back. read more

I accidentally gave him the wrong size of tires due to my old eyes and he came out picked the bike up, took it back to the shop and got it looking and running better than it's ever been. Definitely know their stuff and did a thorough job. read more

Connor was responsive and did solid work once on site. Communication was generally good, though there was quite a bit of back and forth around scheduling. I was initially told the parts would arrive later in the afternoon or early evening, but they didn't show up until around 9:30 PM, which meant I had to rearrange appointments and errands the next morning. Once he arrived, he worked quickly, fixed the flat tire without issues, matched pricing on materials, and took care of a couple of extra things I hadn't asked for, like realigning the brake calipers and adjusting the front wheel. Overall, good workmanship and professionalism, with room to improve on scheduling accuracy, pricing transparency, and timing expectations. read more

Got totally ripped off. Texted with Conor about a new battery for my friend's son's e-bike back in September. He told me to cancel where we ordered one from as he could get us the battery in 2-3 days as he called his warehouse to confirm (have texts to back all this up). Once paid, he said it would take 5 days. After 3 weeks and no battery, my friend just sent the original broken battery they had to FTH Power who fixed it in 2 days (which now cost more money to do). Eventually Conor showed up and still no new battery but said he could get a new seat cover and grips that her son wanted and then refund the rest. Weeks went by again with nothing being delivered. After texting again, he texted back saying I would get a revised invoice with the price for seat covers and grips and what would be refunded the next day. A week later when that never happened, he texted that he 100% guaranteed I would get that invoice the next day. That was weeks ago and still nothing was ever delivered. Now he has gone silent and I still don't have my money back. A total fraud. Have sent him a demand letter to get the full amount refunded and will be filing a police report and contact Small Claims Court. So you should avoid this place completely unless you want to pay for goods and services that you will never receive. read more

Just bought a previously owned bike from bike lab. They were knowledgeable and great communicators! We are very happy with the bike, they had recently tuned it up and it runs perfectly. Price was right too! read more

Bike lab came out quickly and serviced our bike. They did a great job and the bike rides like new Thanks Connor and bike lab read more

This guy gave me 300 excuses why he can't call me or text me or let me know anything On top of that he played me and has my money he won't refund me or contact me Don't give him ur address I gave him my address and now my bikes aren't at my house anymore Super suspicious possible a theft as well as a fruad that takes costumers money8 read more

While Conor was here servicing our bikes, he seemed very knowledgeable about the parts and what he was doing. He tuned the bikes, told us what we would need to do for the bikes to perform better, and told us the parts he needed to get. They all would be covered with a warranty and he would be back the next day. After paying for his service and the parts, expecting to see him the next day, we haven't seen him again. My husband has been receiving excuse after excuse but it's obvious what's happened, especially after seeing other reviews here. This isn't his first time doing this and we aren't the only ones he has scammed. This is what he does. We started with four bikes that simply needed tuneups and are now left with three bikes that aren't rideable. DO NOT USE THIS SERVICE. read more

BikeLab - He asked for a good review and then when he decided not to complete the service, he stopped responding to me completely - Bike Repair/Maintenance Near Me

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To my rainbow carrying friends and family, this company should not be in your address book. The owner is great the first time you meet him, after that though, it seems his opinions about you or how you should live your life take precedent. Meaning, you'll never get services from him again. The warranty only applies when he applies it. The rants I was subjected to through text after explaining that his ghosting me just before appointments was unappreciated, and informing him that the comment he made which insinuated things about my personal life, was unlike anything I've ever experienced from a professional, or a business. read more

I never give negative reviews but wish I read reviews for this business before using them. I had my cargo bike tuned up with this company for $250 then the charged me another $150 to put quiet break pads (my daughter is sensitive to sound) and slime in tires. He took my pump that was not reading the pressure and said he could warranty it. He said he would give me temporary pump while we wait for warranty one to arrive. It's been over a month and he never gave back my pump after telling me it was ready and he would drop it off. Always ready with an excuse. Warranty on work done doesn't mean anything because this guy won't show up not respond to your messages. For work he has done I paid 1/2 up front and rest at pick up. He kept on texting me he was almost at my house to return the bike soon and what my balance is. When I walked outside to get my bike, my sun shade bracket was missing and fabric ripped. He never mentioned it before coming he just wanted me to pay up so he didn't say a word. He ordered me a replacement thru bunch bike and I received it. My breaks are still loud so my problem was not fixed. I tried to reach out so many times but they don't care. read more

NEVER USE BIKELAB - OWNER IS A SCAM ARTIST - UPDATE: Weeks later and countless promises and guarantees from Conor, I called Velofix to come handle. The shock on the technicians face when I walked him through the story, but even more so once he took a look at the bikes - Conor had in fact done almost nothing but damage to 4 e-bikes. Further, the velofix technician (a real pro) mentioned this is not the first time he has been called in to handle a scam from bikelab. Thankfully my kids did not ride the ebikes as they were left in a highly unsafe condition - I am passed the anger of being scammed out of money but the thought that my kids could have been hurt because of this guys incompetence is something completely different. For your own safety be smart and take your bikes to a local bike shop or hire a real group - this guy is treacherous. DO NOT USE. I should have read reviews, my mistake. Conor came to service our families e-bikes, claimed he had to order parts and would be back the next morning. against my better judgement I paid him in advance - surprise surprise he has taken the money and run and now I have 4 inoperable bikes. don't fall for this scam, use velofix instead - a bit more expensive but you can avoid dealing with the disingenuous treacherous con man. he is out to take advantage of people, again should have trusted my instincts as I identified him as a shady character but was putting some faith in humanity. $700 gone. read more

From the start of our correspondence, Connor was very communicative. He answered his phone when I called and he responded promptly through text messages. I chose a mobile bike service because the RadWagon that needed fixing is heavy and I couldn't easily transport since we had a flat. Aside from the flat, I also wanted a tune-up after having built the bike myself. Though I didn't get any other bids, considering what I was paying for, I feel like the price was fair. On top of that, Bike Lab offers a time period of free service (in our case, 6 months) beyond the initial work in the case of minor issues post servicing. This seems pretty standard for bike repairs but it's good that Bike Lab guarantees their work. All that said, though I've given 5 stars, 4.5 is really more accurate. I've never used a mobile bike service so perhaps I should have known what to expect, but the breadth of Bike Labs coverage, I was told Malibu through the South Bay, messed with the timing of pickup and drop-off. It may be best for Bike Lab to give a time window to their customers. No one likes a time window, but at least Bike Lab could account for the fluctuations of LA traffic if they told the customer, "we'll be able to pick-up/drop-off between 1 and 4". Then, of course, they'd need to stick to that window. All in all, I was happy with the service. Many of the negative reviewers' complaints seem to address issues that are out of Bike Labs control. Everyone wants things done right away and wants the process to proceed start to finish without any hiccups but the technicians at Bike Lab are human so there are going to be hiccups given the nature of the service. I think they should be allowed some grace. I will say, though, that they could do a better job with the nature of their communication. Don't promise things that you won't be able to follow through on and don't rely on excuses to cover for the things you can't control. It's a bad look and it's what the low reviews have been focusing on. Use less words and stand behind the words you give. read more

Connor the owner picked up my bike with payment and never returned it. Won't answer phone calls and texts so now I'm heading to file a police report and fraud with my bank. DO NOT USE!! UPDATE!!: Received my bike! I don't know if me going to the police station and having the police actually call his phone and leave a message while I was filling out a police report as well as letting the business know I'm filing a police report is the reason they just decided to give it back and get back to me. But I'm willing to bet money that's The reason. I will say the company does do a really good job with cleaning the bikes and fixing everything. I paid a bike shop last year to fix up the same bike And lab did do a better job. It was a little bit more expensive, but if you factor in the cost of them coming to get it as well as how much better the job is done it was a reasonable Price. But this business needs to work on their communication skills. All of this could've been Avoided with just clear communication. read more

Conor is incredible. I called him to schedule an appointment. He came right over and fixed both my bikes in under an hour. Told me everything he did and how to keep up on the maintenance. I would recommend him and the company to everyone. read more

I recently used BikeLab's mobile service to come to our house assemble my daughter's new bike, and the experience was fantastic. Connor kept me in the loop on his arrival time, he was professional, and efficient. The bike rides perfectly, he did some extras for us, and the service even comes with 6 months of tune up maintenance. Highly recommend! read more

BikeLab - Bike Repair/Maintenance Near Me

I previously left a 5 star review for mobile service when I had a flat tire, but even then there were red flags. Now that I have been one of Connors victims I must downgrade this to 1 star. Mistakenly, I paid him in advance for a part for my bike that nobody else could find. Of course he told me he found it immediately and required full payment to order it; that he would receive it in a Daly or 2, and would come install it within 2 or 3 days. That was about 3 weeks ago and I still don't have it. Delay excuses include: "away for Thanksgiving holiday, I wrote you a text to tell you I would be delayed, but inadvertently did not send it, My vehicle is being serviced and I'm won't get it until tomorrow, hopefully", blah blah. After reading other similar reviews and all the screenshots of texts with customers I knew that I, too, had been scammed. At least he doesn't have my bike! Stay way clear! read more

I was a super patient, understanding client. Multiple tune ups and accommodations. But, simply said, BikeLab STOLE MY MONEY. Was encouraged to order a special order part. Said I'd need to pay in full for special order. Sent the money. Then led on for months. Do yourself a favor and just find someone else. I'm having to file a small claims suit against them and starting to edit my reviews. It's a whole other thing to deal with when all you want is someone to do what they say. Included screenshots to show how many chances I gave these Conor and company. read more

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Dreadful and horrible bike repair experience. Where do we begin?! Unprofessional, defensive and even hostile. First, he never showed up when he said he was. I've never in my long life dealt with someone who constantly has excuses and no accountability. My first appointment went like this: He said he'd be here by 330pm, then he says "Sorry we're running a little later then expected so we will be there closer to 4:15ish is that going to be ok? " Then at 430 he says "I'm sorry we're just running behind schedule since we're short handed today, so we're still a ways away. I really apologize we just had a little emergency yesterday so we're short staffed. Thanks for your understanding l! I'll give you a few options for tomorrow." Two hours pass waiting for the options ... then I ask "can we pick a time tomorrow?" "Ya sorry I was just waiting for my partner to text me back. So if we can be there tomorrow early afternoon will that be ok?" He says he can be over between 1245-130. At 12 the next day I get a text "Hopefully you don't kill me but we're still short handed today so we're meeting another client nearby tomorrow so if that's ok we can come before we meet another client? If not then we can still plan for today! Thx " wtf? I tell him I need him to still come and can't postpone another day. 3 hours pass ... now 3 hours late he says "I'm sorry we're in a bad service area. Ya that's the plan to still come today as you requested. We're just still short handed so running later then expected. So don't let me hold you up. I'll text you at least an hour before arrival to make sure that's still ok to come. Thank you " He doesn't come at all that day. Doesn't even text. When I send a text later that evening (and more out of curiosity about why didn't he show up), he texts me at midnight the next day to say "Hey there sorry I live in a bad service area so we can be there Today between 3:30-5:30pm if that's ok for you? As mentioned we can do the job on site or pickup if that's better for you. Thx" I tell him that time horizon will work for the following day. At 530 I ask him if he'll still be here. But he shows up around 7 and tells me the bike will be ready in 24 hours and that he'll pick it up and drop it off. I text him the next morning as it's a Sunday and asked for an eta so I knew when to be home. He answers two hours later and says "Hey there, we're doing our best to get the bike done to deliver asap this afternoon. I'll let you know at least an hour before arrival to make sure somebody is around! Thx" .. then he says "we should have it ready later this afternoon." You can guess. The bike was not ready that afternoon. So, after dealing with a quote that said the bike would be returned in 24 hours, the bike was returned in 72 hours. Here's the purported reason why: "you had a couple of stripped spokes" and "my van is in the shop so I have to try to borrow my dad's suv." The most unprofessional dude I've ever dealt with. "I told you I was on the way and you're giving me a cutoff time that's not realistic. I need to get there safely sir. Ive kept you in the loop everyday including all day today with what's going on. If I could if made it this morning I would of told you. I'm trying my best sir, it's clear you really don't trust us with your bike.I told you that I am borrowing my fathers vehicle which I didn't have the ability to do this morning. Our First deliveries are usually 10am but I can try to make it earlier. Thx " It was a fucking flat tire. Seriously? Yeah I didn't trust him with my bike and neither should you. Here's the kicker: my bike never worked the same after he worked on it. All I had was a flat tire and asked for some sealant but who knows what he did. Days after working on my bike the power would suddenly cut out while driving. Eventually I had to sell my bike for scrap. Waster. I should have seen the signs early on and listened to my instincts. So should you. read more

DO NOT PRE-PAY Connor !! Do NOT pay with ZELLE they will not honor fraud. He seems to pick and chose his victims. All I got was a bunch of blablabla string along yes yes but really what it was is he Took my bike and payment and ghosted me read more

BikeLab - Bike Repair/Maintenance Near Me

Life saver and very professional. My specialized ebike had a flat in the back tire and I could get it off because of the heavy motorcycle tires. I needed my Ebike for getting to work the following week and BikeLab made the trip outside their normal area, and fixed it in one visit. There were some snags, like the power cable not having a quick release, but Conor assured me he could get the job done around it. He also tuned up the other parts; like the brake pad alignments and the squeek between the crankshafts. I am completely satisfied and have confidence in my E-bike again. I plan to use BikeLab again with any future maintenance. read more

This service was a total fraud. I ordered a surf rack for my son's bike and after 4 months they still have not delivered and refuse to refund. Do NOT use them! read more

Couldn't ask for a better bike repair service for my grandson's e-bike. Conor is efficient and knowledgeable. We received an education in e-bikes from him, as well as what looks like a new bike. Not only did he service and repair it thoroughly, he addressed all of the problems, and made the bike look and feel like new. My grandson was surprised to see how great it looked and how much better it rides now. He said that Conor is friendly and knowledgeable as Conor spoke with him at length about bike maintenance when he delivered the bike. Conor kept us updated on the repairs with explanations and the timetable. He knows his stuff and clearly loves his work. read more

Couldn't ask for a better bike repair service for my grandson's e-bike. Conor is efficient, thorough and knowledgeable. We received an education in e-bikes from him, as well as what looks like a new bike. Not only did he service and repair it thoroughly, he addressed all of the problems, and made the bike look and feel like new. My grandson was surprised to see how great it looked and how well it rides now. He said that Conor is friendly and knowledgeable as Conor spoke with him at length when he delivered the bike. Conor kept us updated on the repairs with explanations and the timetable. He knows his stuff and clearly loves his work. read more

Wanted my bike serviced without losing ride time. BikeLab and Conor went the extra mile. Picked my bike up and dropped off to my front door. Turned it around in 36hours!! Bike rides like new!! Thank you BikeLab! read more

THIEF! Stole 2 of my Specialized mountainbikes. Read the other reviews. I gave Conor my bikes to repair and bring back. Its been 8 months of contacting him to return the bikes and he makes excuses/ignores me. When I threatened to leave poor reviews he said "why are you trying to hurt a small business". read more

BikeLab - Bike Repair/Maintenance Near Me

Update: The bike basket was dropped off on my doorstep when I came home roughly a week after my original review. Unfortunately, I paid $50 with $10 being for installation but oh well, I will take the $10 dollar loss. Overall: - Terrible communication: Would say the bike would come in 2 days, and then it would be 4 days later, and I would follow up. Then he would text back (anywhere from the same day to a few days later) say another 2 days, the same thing would happen. Finally, he stopped responding until I left my original review roughly a month after our first contact. - Abusive responses: Texted me to go to hell, told me he would sue me, and called me a piece of shit. I finally blocked him after he told me to go fuck myself. - Manipulative: Would bring up their personal health problems as a way to defend against their poor customer service/communication skills in a way that was intended to make you feel bad. If you are so sick so often (other reviews from months ago also state that this person would claim health issues to them) then maybe hire part-time staff to respond to your customers? - Weird attempts at upcharging: I already paid via Zelle and there was no message around increased estimations until the day that they were supposed to drop off the bike. Then I was expected to find a way to pay them immediately for this additional "work" or, conveniently, I could review them positively and get this additional cost compensated. I imagine this is their MO to get so many 5 star reviews. - Unfair expectations: I was supposed to respond within the same day or same hour when they would take days to respond to my requests for updates. UPDATE: They are now threatening to SUE me for this review when I offered to update the post if I received an offer to fix the problem. That's what you get for trying to work with small businesses! They have now also told me to go fuck myself, that I will rot in hell, and that I'm a piece of shit by offering to update the review to accurately reflect that they either installed my basket or gave me a refund. So at least I got a response finally! read more

BikeLab - How Bikelab treats customers. - Bike Repair/Maintenance Near Me

This is not a legitimate business. Conor took my mountain bike 1/24 after difficulty getting an appointment. I foolishly let him take my bike when I prepaid service, desperate times. What followed was the most unprofessional scammy communication I have ever experienced. I had to put pressure to get my bike returned before a hard deadline of moving to Hawai'i 3/8. Do not use this fraud business unless you want to file a theft police report to get your bike back, naturally without most the work done. He threatened to sue me for demanding return of my personal property. The communication was largely Conor Colburn making excuses and pretending to be different people, not returning my bike. After meeting him he told me his brother Sean is not involved in his business, despite texting repeatedly that he was his brother. There is a mysterious 'owner' and 'brother' separate from Conor, but they are not a part of this fraudulent business. Once I finally demanded my bike be returned before moving, he started being particularly foul. He offered a refund but didn't follow through, like all of his failed deliveries & lack of service. To retrieve the bike, I filed a police report & BBB complaint. I had to drive over an hour to meet him with a witness in a parking lot, get my mountain bike back, beforehand he sent me an additional bogus invoice, and he was wearing no mask screaming at me that he's going to sue. Do not use this service. Go to a real bike shop. This is not even sophisticated enough to be considered a con, just a scam operation by a very foul-mouthed unprofessional fraud. The Icing was being called a "ugly cunt ass bitch" & "devil bitch" for wanting my bike returned before moving. Believe all the negative reviews. Look up BBB complaints. This is not a real business. I am glad to have ocean between myself and this adult ageChild Conor. **Update** Still getting texts threatening to sue me "Your going down BIG TIME!" -Connor And email reminders to pay a bogus additional invoice supposedly for grease. I should be issued a refund for the mistreatment as a customer & incomplete original work I paid for .... & frankly needing to drive so far to get my bike in time. read more

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I recently had the pleasure of working with Connor from the Mobile Bike Lab, and I can't recommend him highly enough! As a first time e-bike owner, I needed help assembling my boxed e-bike, and Connor came directly to my home, making the whole process incredibly convenient. Most e-bikes that you buy online claim to be 90% reassembled so that customers feel confident they will be able to assemble it themselves out of the box. This is not true. The bikes arrive 70% assembled and if you don't know what you are doing like me, then there is a high chance you will do it incorrectly and your bike won't function. From the moment he arrived, it was clear that Connor is not only skilled but also genuinely passionate about his work. He carefully and meticulously assembled my bike, ensuring every detail was perfect. But what really stood out was the time he took to teach me how to use the bike. He patiently walked me through all the features, answered my questions, and made sure I felt confident and comfortable before he left. Connor's knowledge, professionalism, and friendly demeanor made this an exceptional experience. If you need any bike services, Connor at the Mobile Bike Lab is the person to call. Five stars well deserved! read more

Amazing Fast efficient work. Went above and beyond when fixing my bike ! Answered all my questions gave me the best advice on how to better maintain my bike ! Respectful,knowledgeable and very informative! Thank You Connor. I will be back for any bike needs and sending all my friends your way ! Patience is Key if you want things done the right way and Connor was it !! Thank You BikeLab!! read more

Just putting an update here that after I left my review last week, I received an aggressive message from Conor or whoever is handling his messages on 3/10. I've continued to be patient but seems the only way to get a response is to leave a review... additional text messages attached. Still no responses about drop off times or where to pick up. I've asked countless times to just let me pick up the bike as is. Again, warning everyone to avoid this business. **update 3/22: adding 2 stars here because I did finally get my bike back on Saturday night (3/20) and he took a good portion off the bill - really difficult situation but thankful to have it back. read more

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Everything went well. Very experienced bike technician Conor. Friendly, accommodating and prompt.

BAD SERVICE. UNPROFESSIONAL. CHILDISH. DREADFUL EXPERIENCE. I was just about to post my review about my dreadful experience with Conor, but decided to quickly check out the other reviews. It seems that my bad experience with Conor was the same as all of the other bad experiences people have had with him - not showing up when he said he would, ghosting, lack of professionalism, making excuses and no accountability, hostile, and defensive. He even used the same excuse with me as he did with many others - family emergency. I am deeply unsatisfied with the service that Conor provided. He did not return my bikes on the day that he had promised, claiming he had a "family emergency," a tactic he used before when delivery of my bikes was delayed. I was more than patient and flexible with the delivery days/times until he completely stopped responding to me altogether. I had to threaten to report my bikes as stolen before I got a cryptic response from Conor pretending to be someone else saying he wasn't at work. When Conor finally did respond, as himself, he angrily refused to deliver my bikes and told me pick them up because I expressed concern with his poor service. Conor finally delivered my bikes more than four days late after being reminded of the legalities of a contract. I am disappointed with Conor's rude and unprofessional behavior and his lack of communication. There should be no reason for a customer to ever wonder if their bikes and money were stolen. Conor's refusal to abide by his legal contract reflects a profound lack of character and integrity. I will never use Conor's services again. Thankfully, there are plenty of other mobile bike repairs to choose from who are professional, communicative, and do good work. read more

Connor was very responsive and did a great job serving the bike. He came to me which was a plus. Very knowledgeable and made recommendations for future care. Would recommend. read more