Yesterday I stopped at the Bill Miller BBQ in Seguin to order one of the new 40-piece Chicken Bites family meals, and it was one of the worst customer service experiences I've had in a long time. I asked the drive-thru employee, Enkenye, what came with the 40-piece meal. Her response was simply, **"I don't know."** I then asked if it came with sides or if it was listed somewhere on the menu that I was missing (it wasn't on the menu). She put me on hold, came back, and told me it included a family-size order of fries and a medium order of fries. Confused, I asked why it came with two orders of fries and whether I could substitute one of them for a different side. Her response through the speaker was, **"You're asking the wrong person."** I honestly didn't know how to respond, so I said, **"Well, you're the drive-thru person, so who should I be asking?"** If the employee taking orders can't answer basic questions about the menu, that's a management and training issue. To make matters worse, the drive-thru wait was around **25 minutes**, which is excessive for fast food. When I finally got to the window, I asked if the meal included pickles because every Bill Miller meal I've ever ordered has come with pickles. She asked, **"Did you order them?"** I said no because I assumed they came with the meal, and she looked at me and said, **"Nooooo, it doesn't come with pickles."** Seriously? A 40-piece family meal and you can't include a few pickles? It wasn't even about the pickles at that point--it was the dismissive attitude throughout the entire interaction. The food itself was fine, but customer service can absolutely ruin the experience. Between the lack of product knowledge, the rude responses, the 25-minute wait, and the unwillingness to provide something as simple as pickles, this visit was incredibly disappointing. I'll gladly drive farther to another location before returning to this one. read more

I'm not a big BBQ fan but decided to give this place a try since it's supposed to be a Texas thing...good BBQ that is. A local brought me here and he felt it was good, The prices here were definitely good compared to the ever-rising trend. There's also a toppings bar where you can top your BBQ to your desire. I grabbed an extra roll and BBQ sauce. I tried their #7 combo (2 bbq sandwiches, a side, and drink)...just $8.25! Well, the BBQ sauce was pretty bland and the coleslaw I chose as a side had no flavor. This is a Pepsi house for those Coke drinkers out there. I understand this is a chain restaurant. Although I was disappointed, I'd like to try other food options to see if other items taste good...but not BBQ items. read more

They really gave me half a taco and really barely put anything in most of the others. Thats crazy how they think thats okay read more

Bill Miller BBQ - Wow thanks for the half a taco. This is ridiculous. - Barbeque Near Me - Seguin, Texas

Denzel is very bad as the face of the company he shouldn't be on register. No suggestion considering everything I wanted was out of stock and no empathy due to my frustration. Came from SugarLand waiting pecan pie and chicken fried steak and they didn't have any. While I understand things run out have some empathy and offer other options. And give me cups for my tea!!! And no white bread dude did they just not order anything. Leadership step it up read more

We used to visit this bill millers when driving back home to Houston. Until we had some terrible experiences with the personnel. When I asked to speak to manager, the rude person told me he was the manager. His name was Daniel I think. He told my wife and i we were not welcome there because we wanted to out in a complaint. Needless to say we don't visit that location anymore. We however love all the other locations in San Antonio. read more

The chicken was excellent!! Hot, crispy skin, very little salt and a good portion for the price. I would have given 5/5 but my husband's sausage and brisket Poboy looked great but had little flavor and the BBQ sauce was flat (like ketchup). Granted bbq sauce can severely vary and preferences are just as varied. The staff was very nice, the meal served super quick and the bus boy was working very hard! Id eat here again , for the chicken!!! read more

A 25 minute wait through the drive thru is ridiculous! By far one of the worst locations for service!

Good food, great service! What more could you ask for. Thank you for all your hard work!

Great service, great food. Wish they would heat flour tortillas so that they are not white... almost raw.. put color on them like real tortillas....excellent tortillas now... service phenomenal... love eating here.. highly recommend.... read more

Always check your food especially when using drive through, they don't give you all of what you ordered consistently. If it were to be less often I wouldn't complain. The forgot a breakfast taco, utensils and butter i had asked for since I ordered a biscuit, they gave me hot sauce even though i said I didn't want any. The person on the drive thru was very nice though and respectful 03/21/2024 9:13am I asked for a refund and i also had the receipt and manager said cannot have refund unless i drive all the way back there I would lose more on gas so I didn't read more

Passing thru from San Antonio to Dallas and we had the flavor for BBQ and found ourselves here. Meat was absolutely on point and delicious. Sides unfortunately didn't meet my taste buds. Staff seemed like they were just there to get the day over with. The inside was nice, roomy, and clean. We both ordered the #8. Two meats 3 sides and we picked different items to get a variety of taste.. At least we tried it out. read more

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Fast food bbq of San Antonio area I guess.It's not good but not so bad.Fried chicken was ok.

I ordered a bean and cheese taco, small fry, and a large sweet tea. The fries and taco was unbelievable salty. I love Bill Miller's but I won't frequent this location! The cashier stated that they didn't carry sour cream which I thought was odd because you sell baked potatoes and tacos! Well, at least the tea was good! *insert eye roll* read more

Bill Millers is very consistent in what they do. It may not be the greatest bbq offering available but it's never bad and always affordable . We stopped in late tonight near closing and they didn't have any dark meat chicken ready but the evening kitchen manager quickly spoke up and said he'd drop some and have it ready in a bit. It's service like that which makes me a repeat customer. read more

I came in right at lunch time for an order for 15 men and the manager told me give him 15-20mins 5 mins later my food was ready loaded me with ice and cups and everything i needed to feed my crews, all the negative reviews from people complaining about the drive thru most likely need to get out and walk any ways don't believe the one stars this place delivers and its bill millers bbq so cant go wrong in taste, will definitely be returning. read more

Bill Miller BBQ - Large - Serves 5 To 6 People - Barbeque Near Me - Seguin, Texas

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I honestly can say these are the best consistent breakfast tacos in Seguin maybe even South Texas customer service is OK but the tacos are awesome!!! read more

we got the fried chicken and chicken fried steak with a side of potato salad and mac and cheese... so yummy, especially for the price! cashier was a sweetheart! loved her service. we cross by this place often when we're on the road trucking so they'll be seeing us again for sure ;) read more

Worst service ever. Called in and paid my order in advance. I asked the manager if he would mind having my order ready as itz not made until you arrive. Oh they had a 15 window. When I checked in No one brought the order out. So I called and manager stated "they would have it out as soon as they could" really I mentioned that I had called in 15 prior, he replied they are busy. a girl comes out with order minus drinks...another delay. BM curbside is a joke actually their service is a joke. 25 minutes late to meet his mom. BM is expensive and they surely lack basic customer service. read more

The food here isn't usually the issue it seems to be the service. I get there's labor shortages but when it affects the customer experience consistently its a problem. Yesterday my taco was made incorrectly and the ingredients used weren't the quality I'm used to getting from Bill Millers. So i went back today and asked if they still had chorizo (advertised yesterday- after u pass the menu board and order) and was told no. Ok well ordered something else. At the window i confirmed...maybe they needed to remove signage. Nope they had what i wanted...the girl taking payment said she was not the one i ordered from. So i ordered two tacos with chorizo. While the ingredients were actually good. The presentation was a bit messy and not lik2 the photos which showed regular chorizo and egg tacos. read more

Horrible brisket. Fatty and tough. Not like the barbecue from the 70's when I was growing up and eating there. They should close their doors for selling such terrible food. Never eat here again, wasted by hard earned money. Their tea tasted like instant! At one time it was the best tasting tea around-not any more! read more

I really like this place ,my favorite is the family dinner but the last time I went I got the large family with 1Pound of brisket and it was 20 percent fat ,not what I am used to getting from them.I hope this was a one time thing from them . read more

Slowest drive thru ever..... 20 mins for 4 tacos. Somebody inside does not care about drive thru times.

August 25, 2022 at 5:30ish we went by this location and the gentleman who took our order through the drive through probably had the best customer service I've ever experienced. The food was freakin great as well! read more

Bill Miller never disappoints! Why they won't open these outside of the sa area is beyond my realm of understanding. Went today and had prompt service and great food (as usual). Their prices have gone up which is a bummer, but overall great good! Added on 7/31/19: Bill Miller is already great, but this location exceeded all expectations. I brought in a large group for dinner. Not only did they get their orders done quickly, they were super friendly and provided great customer service! The management and hospitality staff were phenomenal! Thank you for such great food and service! read more

Very disappointed in the selection. They did not have any chicken tenders, and also no white bread. The server was kind of nice about it, but they should have offered us a discount since we were forced to choose more expensive options. Ideally the manager should have been on top of this, but they were nowhere to be found This is not the kind of service I'm used to from Bill Miller. read more

Bill Miller BBQ - Ordering area - Barbeque Near Me - Seguin, Texas

Ate at Bill Miller in Seguin yesterday, had the Chicken Salad Delite and Lemon Meringue Pie. Both were excellent. Fresh greens, cut in just the right sizes, great smoky chicken, ate every bite! The Pie was very light and fresh. The Cashier was friendly and made sure to get my order right, and the food was quickly available. read more

We've come to this location twice already and received the most tender brisket, the song Tenderoni by Bobby Brown comes to mind. My Father makes me go to Seguin to get their brisket, you will never know the embarrassment of ordering brisket with LOTS of FAT on it! I always tell him thank you when I return with his meal. The service here is fantastic! I'm always greeted with a warm smile and my entire order is always accurate. I'm a big fan of their fried chicken, did you know that you can get a one piece meal for $1.89?!?! read more

Bill Miller BBQ - Wrangler Plate - Barbeque Near Me - Seguin, Texas

Hi I was helped by an employee named Robert at this location he smelled like he hasn't showered in days the food was great and customer service was too but I suggest to check in on the employee hygiene code. read more

I tried to do an LARGE online order for forty people because of a death in the family but I live on a farm outside of Kingsbury and neither Doordash or Favor deliver there so I'm not allowed to advance order anything and pick up. Apparently they are geared to force locals to use them (kickbacks, I guess) only so I continue to go to other venues in Lockhart & Luling. In the end, I went to Gills Fried Chicken in San Marcos to feed everybody the best I could. In the morning, I'll head to Mr. Taco for breakfast tacos for forty people since Bill Miller's doesn't want my over-burdening business. read more

Mostly always satisfied with their products. They have a perfect combination for picky people who like BBQ with less smoke. The sides are better than most other locations. Also to please everyone their seasoning is great on sides and desserts! read more

Stopped at 8:15 pm. No green beans, no pinto beans. Took 30 minutes for them to figure that out and get our food out. Dirty read more

Bill Miller BBQ - a broken refrigerator in a restaurant - Barbeque Near Me - Seguin, Texas

Great food and prompt service as always. If anything is ever not to my liking, the friendly staff are eager to assist

Absolutely terrible service. We were traveling back to Houston and decided to stop here. We were unaware their dining room was closed but a waitress came outside with a menu and said she would take my order. She took 3 other people's order before mine. I went and sat in my vehicle and waited for my food. After about 35 minutes they come up to my vehicle and ask what we are waiting for since they don't have an order for us. Mind you the other 3 people who had ordered right before me had all gotten their food and left at this point. The waitress couldn't have cared less and basically said oh well and walked away. A phone call to the manager didn't yield any better service. Clearly this is the type of attitude and level of service that is accepted by this restaurant. read more

Food is very bland. I had more juice than green beans. The chicken was very bland. My daughters did not like the chopped sandwiches they had. I will never eat here again. FOOD IS HORRIBLE read more

Let me start off by saying I have had the best BBQ (The Salt Lick) in the world, however it is not Bill Miller. With that said here is my review. The breakfast tacos are really good. The drive through is efficient and polite. The taco itself is filling and tasty, salsa included. I have tried the sandwiches and they are tasty as well. read more

Would have been nice if they had posted that the inside dining was closed, because of COVID. Post no inside dining online, etc. and put signs out at the entrance. read more

Bills is my favorite!! I literally eat here almost daily. However I am beyond upset with their customer service today!!! I called and ordered food so that I didn't have to sit in the long line. I call saying I am here to get my food and the lady says you are going have to get in line because I font have enough people to help you. Mind you they have curb pick up stations for just what I did. I then pull up to the ordering station behind the store and the gentleman men says "can't do anything about it" Customer service is NOT good!! I am not sure if they are cutting employee hours or how? However I will not be back during this pandemic if they can't manage customers effectively. I thinking during this time it's so hard important to have good customer service! I have enough stress on my plate without their follow through!!!!! read more

It's been a while since my family are here. Loved all the daily specials to chose from! The fried chicken sandwich was delicious! Very tender and moist on the inside and nice and crispy on the outside. read more

I ordered the chopped bbq sandwich plate. It has 2 sandwiches, fries and ice tea. Their wasn't enough meat on it to taste the bbq sauce even all I could taste was bread and an onion that was on it. I will never eat there again. I took a picture but I don't know how to add it. Those sandwiches were ridiculous, even patheti. read more

This place has no problem taking your money and giving you portions that are meant for a kids menu. Save your $3 for the brisket taco, and just throw it out along hwy 46. You'll feel better knowing that whoever found it put it to better use then Bill a Miller's did. Don't get any plate to go either! Unless you like having your cold side slathered in their warm watery bbq sauce. Skip this roadside hellhole. Youllthank me later. read more