Discount Tire is busy on Saturdays, but the workers are welcoming and helpful as a walk-in. The…read morewaiting area is spacious, and the restrooms need soap, but overall, my experience is positive.

Kyle had me in and out in 30 minutes and repaired my tire for free! Amazing service, will…read moreabsolutely bring my car back here when I need to replace tires.

Chris got my car back into Cruz. Slow leaking passenger side tire. Fixed immediately on Sunday…read moremorning . They were busy but took the time. Courtesy was appreciated! I will continue going back! They know their business.

PART 2 (SEE PART I UNDER…read moreREVIEWS FOR BIG-O ON JUAN TABO IN ALBUQUERQUE, NM) It is never adviseable to take one's car to the Big-O store on Menaul, unless they feel like having greedy, stupid, under-educated service advisors/mechanics destroy the car! A few days after receiving the rude and threatening phone call from Mark/"Mr. Cigarettes and Whiskey" at the Juan Tabo store, I called the Menaul store to see if they could do the A/C job and use the estimate from the Menaul store since they evaluated my car. I spoke to a service advisor named Chris. He was very nice on the phone. He said he would honor the A/C estimate from Mr. Cigarettes and Whiskey's Juan Tabo store. Chris scheduled the appointment for me the next day, and said he would be there to help me. Guess what? Chris called in sick the next day. I had made up my mind years of guessing how to have the work done, and was resolute the work be done that day!!! Very bad idea. The new service advisor, Hunter, was not privy to the arrangement I had with Chris. Hunter was a total scheister. Hunter said they had to do their own inspection - would not allow the one from Mr. Cigarrettes and Whiskey's store on Juan Tabo. (**To do an A/C job correctly, the the Condensor, Dryer, Compressor, etc., vacuum and recharge must be done at the same time). Hunter refused to allow the A/C kit that Chris and I agreed Big-O would use for my car. Hunter would not allow the replacement of the Condensor and Dryer: obviously because he thought I would ask to have them replaced after the their work was done, and he was going to charge $870.00!!! Hunter wanted to discuss the check engine light. I told him all about the P-0420 Catalytic Converter code and testing since January to make sure it wasn't something else. Hunter ignored the stack of hard copies I had in my hand from O'Reilly's of check engine scans; stated a bold-faced lie that it was NEVER a check engine light for the Catalytic Converter; that the Check E gine Light was for an Oil Pressure Sensor. I hsd never heard of that part, and there was never a problem with anything like that brought to my attention. Hunter swore if I replace the Oil Pressure Sensor that the check engine light would extinguish itself. Hunter was very sneaky; there was no discussion about price; Hunter got my signature to start work on the A/C Compressor. I told Hunter several times I was only interested in doing the work on the A/C that day. When I showed interest and began asking questions, Hunter had already typed $758.00 on the signed work order on the computer, and said, "It will be $758.00" and walked away as though it was all signed and done - but it was not: excuse me, we ere gettimg ready to talk prices!!! Twenty minutes later I told Hunter "Forget the Oil Pressure Sensor job because I have never had a check engine light for an Oil Pressure Sensor, and just do the A/C, please." Hunter said, "NO. I will not stop that job." Hunter returned the car later in the day. I backed the car out of the parking space, put the car in forward and the check engine came on again!!! I told Hunter ASAP. He said come back in four days on Thursday, and I will refund your money. Hunter was not there Thursday or Friday. Saturday, he changed his tune and said he was only interested in doing work pertaining to the work he did to replace the Oil Pressure Sensor - I told him I didn't want him to do so many times. By doing that "job," Hunter created new problems with the car that were never there before - IN ADDITION TO CRACKING A FAIRLY NRW RADIATOR BECAUSE HUNTER DID NOT ADVISE REPLACING THE WATER PUMP, THERMOSTAT, GASKET, APPLICABLE HOSES BEFORE THE A/C JOB WAS DONE, AND GUESS WHAT HAPPENED TO THE RADIATOR AND TO THE CAR WHEN TRYING TO USE THE A/C THAT WASNT DONE RIGHT? I asked to use the A/C kit promised by Chris. Hunter made sure he was very parental amd said "NO," but wrote on the receiot an A/C kit was used. Did his mechanic replace every gasket and seal that was in the kit just as Chris had promised? The A/C job was not done right. I complained. The clowns at the Big-O store on Menaul made me sign a waiver that they are not responsible for what they did to foul up my car; and, will not warranty the parts, workmanship. Jerome, their Manager, doesn't seem to understand the difference between terrible, incompetent work done on Jerome's watch that Jerome should be accountable for as the store Manager, VERSES someone in Jerome's personal life that has nothing to do with crappy quality of services and abusive treatment given to customers breaking their cars under Jerome's watchful eye- JEROME!!!!

Amazing and quick service! My vehicle needed an alternator, we purchased the part from Autozone and…read morethey did the rest. Valerie at the front desk and the rest of the staff were so helpful and treated us like family! I will definitely be taking my vehicles there from now on. They had my vehicle within the next business day and I hardly had to wait! That's what I call service! Thank you Old Town Tire & Automotive! #supportlocal

Came back to update my review after having a nearly identical set of circumstances with totally…read moredifferent outcome. Went into a different shop when check engine came on - now at the end of our cross country trip I'm in CO - asked if the shop could quickly check the code for me. The mechanic kind of begrudgingly did, but he did it quickly and then honestly told me what the issue was, reset the code and sent me on my way. $0 dollars. Old town automotive should be avoided at all costs. Not trustworthy. I asked them if they could quickly check the code. She told me how much a full diagnostic was ($200) I should have left then. After the "full diagnostic" When I asked if they would charge me a "partial diagnostic" she said no. I asked for the Yelp check in discount $10 or $20 maybe? no. AAA discount ? No. After asking if the was anything she could do to help me out she finally caved and gave me the aaa discount because she "doesn't even subscribe to Yelp and can't understand them on the phone half the time." I don't know if it's worth noting... THE ONLY REASON I WAS THERE WAS BECAUSE OF YELP, It was 10 or $20 discount and they were already ripping me off... I regret letting my anxiety get the better of me at the start of the trip. This situation was easily avoidable. I should have just left. Still waiting for that full diagnosis btw. Boo this garage.

One of our best ever experiences at an autoshop. We came from out of town on Memorial Day weekend…read moreand picked up a screw in one tire. My husband called around for availability and took the car (on a spare tire with the flat in the trunk) to the Juan Tabo Discount Tires Friday morning. We were expecting a long wait (which is a bummer when you're in town very briefly to see your family), but the mechanics got us back on the road within a half hour. They successfully patched the tire, inspected it and were confident we could drive home to Fort Worth on it (which we did, no problems), and surprisingly didn't charge anything! The spare tire was also inspected and aired up. Marco, Tye and Benjamin all did 110% for us during the rush of the holiday weekend so we could continue our vacation.

I bought my tires 2 years ago from discount tire and they re still brand new I had a flat tire on…read moreone of my tires and I scheduled to repair it but the team member inspected my tire and said I need to buy a new one Because he was being super lazy to repair the flat. They will just push you to buy a new tire while your tires are brand new and make excuses that the tires need to be replaced. Absolutely terrible people working here who loves to scam you and force you to buy a new tire

This place is the best! They are really helpful and charge fair. This is the best auto shop that I…read morehave been at, service wise and value for the price. You can tell that the manager is really there to help and not just there to make money. Honest mechanics. 5 stars!

Made an appointment for an oil change same day and was able to have it done on my lunch break…read more Service was professional and done quickly and efficiently! Not my usual location but probably will be from now on.

The shop is off the beaten path but David, Matt, and Andrew are great! They really came through the…read morelast couple of days. My mother's SUV had serious hesitation on acceleration and idle issues but no check lights. We needed a shop to do some live diagnostics. ADeal took on the challenge. They were able to find a problem with the radiator. It was about to fail with large hidden corrosion and a small leak. The A/C compressor was engaging and disengaging extremely rapidly which was a drain on the electrical/charging system. That problem came from another hidden problem, a previously improper install of the low side A/C aluminum line. After the diagnosis, they made an accurate estimate for work hours and parts. They were able to source some hard to find parts in town quickly. It could have been a catastrophic and very expensive failure of the cooling and/or A/C systems if mom was out in the middle of the Navajo reservation without help. The SUV will require more work and we'll bring back to ADeal for honest professional repair. Cheers for the guys at ADeal.

Our spark plugs and coil packs blew in middle of nowhere New Mexico. A small shop in Santa Rosa got…read moreus crawling again, but didn't have the parts needed to get us fully fixed. After calling 20+ places in Albuquerque and having nobody willing to help up for over 3 days, Adeal took us in and fixed us up in less than 30 minutes for a great price. The guy at the front and the mechanic were really awesome, and we are very grateful for them keeping our road-trip with 4 small children on track!

My review is LONG overdue. Mike and Bill have been working on my family's cars for 20 years. You…read moreread reviews and they sound good, but I can assure you that nobody is as honest and caring as Bill and Mike's. Sadly, Mike died a month ago, and this whole town will miss him, but my friend Mike was cut from the finest of molds. Bill and family have picked up the pieces as best they can and are were back open taking care of their customers in no time. This Family Business Deserves Your Business Because You Deserve The Humanity, Care & Competence Of This Family Business. Rand Scott Wagner Rest In Pistons, Mike

If your are looking for a mechanic look no further because I'm convinced I found the best one in…read morethe area. I cannot recommend them enough! I'm currently traveling cross country in my car and was having a small issue. I called and they were able to get me in immediately after explaining my situation and they were done in less than an hour. They were so kind and friendly. Mike was awesome on the phone with explaining everything to me as well. 10/10 all around!!!

I drove up here from Houston, TX and broke down. I had my family travel with me for work and didn't…read morerealize we drove 19 hours on this tire. Not only did they get my car back where it needs to be but they made sure we had somewhere to stay for the night and they took care of everything! This place is very professional and they have hearts of gold! I highly recommend! As a single mom and disabled veteran, I truly appreciate honesty and good values!

I must say, after 3 breakdowns across country from AL to CA, I was so very fortunate to land at…read moreDowntown Tire and Automotive for my 4th and LAST breakdown of my trip! Mike Hannold, understood my urgency and got my Toyota RV in for a diagnosis that afternoon, and recurring belt issue I had throughout the entire trip was finally diagnosed and fixed in time for my hotel checkout, the following morning, just as he'd promised. I am happy to say, I got to my destination 2 days later, through the boiling heat of the Mojave with no issues at all. Thanks Mike, my RV has never run bettered my confidence has been restored. I so appreciate you and your team for getting my RV in and out so quickly, and your quality work. I promised you a great Yelp Review, so here it is! 5 Stars for Downtown Tire & Auto Service for sure!