First off, the product that this company provides is off the charts awesome! The quality is VERY good and looks OEM, if that is what you are after. I couldn't be more pleased with the end result and badging looks great on my car. 10/10! That said, a couple of areas of improvement for them. Good things come to those who wait. I get that. And this is no different. About a 6-to-7-week turnaround time in total. The issue is not the time, but the communication. Very poor. And then when you do reach out, you are reminded of the fine print in the contract and that you need to just sit and wait and stop bothering them. Not exactly what was said but was the implied sentiment. Second is the design process. I realize that there has to be limits, but for what you are paying for these badges, 3 revisions are quite limited, especially when you may not know exactly what you want based on what they can do as a fabricator. Cross that line and you are charged more for the design process. They might need to loosen the reigns a little bit and give the customer some additional creative latitude. Attitude needs to relax a little here as well. Customers are excited to design their badges. Let them engage a bit more. As mentioned, product is stellar, but at the end of the day, a business is judged on the customer experience. This one gets a 5/10. read more

I had one more project I worked with these guys on my 1970 Bronco I wanted to share because the results were as exceptional as the first time. I wanted to do something a little more creative on my Bronco badge and they came through with the design and the detail I was looking for. Check out the photo, makes a very unique touch to the bronco for those that know where to look. read more

Billet Badges - Can you catch the customization? - Auto Customization Near Me - Ramona, California

I contacted Billet Badges for a custom badge, for a Chevrolet C/10 I am building. I gave them my idea, and they ran with it. A. short time later I was contacted to confirm the design. We went back and forth twice, and settle on the design that Billet Badges suggested. I received my completed Badging, and I can tell you I was so impressed with the badges quality, weight of metal and workmanship. I totally recommend anyone to Billet Badges for your design ideas. The total company deserves a commendation from me. Thank you so much BILLET BADGES! Robert read more

I would say the machining is 100% and 5 stars. The quality control on the polishing and paint is 3.5 stars or 75%. Michelle was nice communicating with when I was not happy with the lack of polish and over spray that was covered in clear coat so I could not fix myself. I sent it back and got it back better but not to my standards. They made a comment that their aluminum is soft so it doesn't polish that well and the imperfections are because it's handmade. My response was that I expect $330 for two dodge badges to be perfect and handmade is supposed to be better than mass production. The last response was basically if I wasn't happy to send them back and get a refund. I kept them because they still look way better than the stock ram heads. All in all I don't want to reduce to three stars because of Michelle. It's also hard to find custom items for Rams. read more

Billet Badges - Auto Customization Near Me - Ramona, California

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I ordered badges for my 1969 Bronco resto mod- they have a long lead time but as far as I can tell it is a pretty standard lead time for custom work. I think the lead time they give is because they produce quality work. I had very specific specifications for my badge down to millimeters of extra thickness, coloring etc. They produced a rendering, I still had a couple of changes that I wanted to make. Received the modified rendering the next day and then it went into production. They expedited my shipping and when I received the badges I was surprised by how accurate their product was to the rendering and my specifications. I took the badges to the shop that is doing my resto and they were impressed....owner said he had not been able to find someone that did that quality of work and is going to be ordering badges from them. Great Job Billet Badges! Thank you for attention to detail and craftsmanship! Customer for life! read more

The final product was exceptional. It was accurate as the original and they were able to maintain the design language and style with the custom letters I requested. They were very accommodating throughout the creative CAD process and communicated in a timely manner. Bravo read more

So far I can say that customer service is not their strong suit. My order was quoted to be completed in 4-10 weeks. Seemed like a long lead time but I was okay with it. Around week 7 I reached out for an update. I was told that it had only been 7 weeks and to wait until 10 weeks had passed. I checked back at week 10 and was told they were being finished and would be sent out at the end of the week. AWESOME! was looking forward to receiving them. 2 weeks go by and I still have not received my order. No update from billet badges... I emailed yesterday and was told there was a flaw in the paint and they would be sent out today. Since it has been over 2 weeks longer than originally quoted I asked for some sort of compensation (expedited shipping or something to make up for the extra 2 weeks and lack of communication) Essentially have been told they don't feel like any type of compensation is justified by being 2 weeks late on their quote. Hopefully when my badges finally show up they look good. From the reviews I've read on different forums it's normal for them to be extremely late and bad at communicating. However, the product is supposed to be very well done. If you need something in a timely manner they may not be the right people for you. If you need something in 3+ months, then no problem. read more

In my opinion, this business is chaotic, the head doesn't know what the tail is doing, the employees patronizing, & they don't deliver what you order. After I submitted payment, I felt I should have gone elsewhere if I wanted to be treated as a valued customer. Iam unable to attach the pictures of what I received, so my opinion of my experience must do. Iam taking my business elsewhere. Dissatisfaction guarenteed. read more

Excellent quality. Unmatched. They can do most anything. Be ready to wait, its not a fast process. But worth it.