My cousin came to celebrate her son's birthday at this location, not only because it was convenient for more people to attend, but because the one on palisades mall was all booked. Billie Beez is the new discovery zone/chuckie cheese. The line was long out front and the guy behind the counter ignored me. Luckily my cousin told me I didn't have to wait on the line for a party attendee. The workers upfront look like they hate their lives. Good thing our party host had a better vibe. I didn't take enough photos, but Billie beez play area is actually really nice and big. The kids had fun, no wonder my cousins son demanded to come here for his 4th birthday. All the kids had a blast. I parked in the garage right outside the mall. It only cost me $3 to get out. Not bad read more

Billy Beez - Recreation Centers Near Me - East Bronx, New York

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Very disappointing experience. I'm a regular customer at this location, and this was my first time ever encountering manager Grady Burroughs. Unfortunately, instead of greeting us when we walked in, he immediately raised his voice to point out that we had entered through the exit. Both doors are right next to each other, lead to the exact same place, and there was absolutely no line, so the way he addressed us felt completely unnecessary. Throughout the interaction, his attitude came across as extremely passive-aggressive, unprofessional, and immature. What stood out even more was how differently he treated other customers compared to us. As a regular customer, I was very disappointed by the way we were spoken to and treated. Customers should be made to feel welcomed and respected, regardless of the situation. read more

Billy Bee's is an indoor park located inside of the Bay Plaza Mall. I came here for my nephew's birthday party! There was a bunch of my family. We had a private party room for 1 hour & a half. This is cute for the younger kids. The hosts were very nice & attentive! My nephew was beyond happy! The hosts served pizza. It was ok too much bread for me. It was all about the kids not me! This is a nice place to have a kid's party b/c they can play all day. read more

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This place is located in a very convenient area. I have been here for parties and just for play dates. Both on weekdays and weekends. My son truly loves it here. The staff is also very friendly and nice. I took away one star for cleanliness. I wish the bathrooms were cleaner, otherwise no complaints read more

To start off the line to get in is annoying. Their waiver catches people off guard so when you go up to try to enter, they ask you to fill out a waiver first. So you and others are in the way trying to fill out the waiver and back to make the line to get in and show proof of the waiver. I think they're not organized at all and not welcoming at all. It's also SO EXPENSIVE! I've been to many indoor playgrounds and this is the only one that charges for the parents to go in. In other indoor playgrounds it's usually one parent free per child. And they charge for any additional adult. So for two children and two adults be prepared to spend $80. They also expect everyone to buy their Billy bees socks. For what? So other adults are still in their sneakers? They make it seem like a strict place where you must purchase their socks and have no shoes on but there's no staff I've seen inside actually enforcing their rules. Their toddler area lacks too. Their foam blocks are old and chewed up and it really bored my two toddlers. We left after an hour being there. My kids were more into the claw machines. The food here is awful and expensive too. Never again! read more

HOT MESS! Staff both younger staff and senior staff are very unprofessional. The girl serving food doesn't follow food safety protocols. The girl in the front charged me for socks when I told her I already had sock. No big deal until she didn't apologize and acted as if it was my error. As I result I asked for my money back and she caught an attitude! The staff was running around with the kids. Literally teenagers and young adult staff pushing past children smh. NEW MANAGEMENT ASAP. Or shut this place down read more

Will never book here for my kid's party ever again. Our daughter was happy to have her birthday party here and we booked it two months ahead of the occasion. I tried to call them on the phone to get some info but no one answers. When I went in person, I was told that I could only book online and that a week before the event, a party coordinator would call me for the final confirmation. They offer three party packages. The cheapest is super basic. The next two include food, goodie bags and a return visit for the birthday kid. The difference between them is that the most expensive also includes game cards for the kids. All of the packages are for 10 adults and 10 kids, and guest over 65 and 11 months and under, are free. At least, this is what is supposed to happen. I received a text message five days before the event date from their, "party coordinator", that detailed extras to be purchased and what to do to make changes. I couldn't call anyone back and when I texted, I didn't not receive any response. I didn't hear from them again until the day before the party. They called in the morning while I was at work and left a message, and again I was unable to reach anyone. The day of the party, we arrived later than we would have liked because we were delayed at the bakery for the birthday cake. We did arrive 30 minutes before the event time but they would prefer you to arrive an hour before. I explained to the girl handling the party transactions that we had six guests that would be in attendance that were over 65 years old and I was told we would not have to pay for them. There were 10 kids in total and 19 adults. For whatever reason, they had my husband pay extra for 6 people when we should have only paid for 3 extra since 6 adults were over 65 years of age. One parent and child ended up paying for themselves which was wild. I did not realize this until it was too late, as my husband and I were in two different places, me, tending to the party room and him, greeting guests. When we were initially shown to the party room, I quickly decorated it in the theme my daughter requested before the event began. The person bringing the food was in a bit of a rush and wanted to bring it when people weren't even in the room yet. I asked that he wait 15 minutes and he ended up bringing the cart five minutes later. We ordered an extra "tray" of chicken fingers which is a ripoff - there were maybe 20 pieces of chicken in the box and it cost us $50. They only brought us 2 pizzas when the Deluxe package was supposed to include 3. I had to go and ask for condiments because none were brought. It's funny, because when we arrived, they knew exactly how much to charge us for the remaining balance but failed to ensure we received everything included in the Deluxe package. There was one employee, an older man that was working the kitchen (maybe the manager?) that was totally on point and he was our only blessing. Everyone else seemed to not care about their job and I just feel like maybe don't work in a kids' entertainment venue if you're going to half-ass everything. Our package included goodie bags for the kids, which I forgot about because they never gave them to us. I had theme-related goodie bags that the Billy Beez bags were supposed to also be added to. Half of the children left before I got them. I had to go to the front and ask for them. The girl tried to give me extra in an attempt to make up for forgetting to give them to us in the first place. They also forgot to give us the BB shirt for my daughter. I've gone to my cousins' kids' parties at places like this (in NJ) and I feel like they do way more at those places, including serving the pizza to the kids, cutting and serving the cake, and being in the room to help wrangle people to sing Happy Birthday. $500 is crazy to spend for staff to overcharge you, forget to give you items included in your package, to not adequately prepare you or even be available for contact prior to your event, and to not even be present to help with the event. What's included is an obviously broad description of what they actually do. Children are able to remain in the venue for as long as they'd like, so even after the 90 minute party room window, you can stay and use the facilities until they close, as long as you don't leave because there is no reentry. They did, however, allow us to go pack our stuff in the car and return. In the actual kiddie area where the children play, there are many older kids that are allowed to rough house which had me concerned. They were up there with kids much smaller than them, with no concern about their behavior. This spot is ghetto asf. The only saving grace is that neither my daughter nor any of the other children were the wiser. A two-star rating is two stars too many. We even tried contacting their company via the feedback submission form but no one has contacted us and it's been over 2 weeks. Customer service is definitely not their forté. read more

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So the staff is very unprofessiona took my son there for his birthday and to my surprise all the arcade games where off or just not working but they had the nerve to make us add money on a cards for the arcade even tho they all knew they where down. Also there's a new rule that we can't step out on the weekends but only on the weekdays it's too cold here and if I wanted to go and have a smoke and l ave my kids with my wife in there I can't ... to be real ill never try and come here ag it was a big waste of time and mone... read more

I booked this place for a 9year old girs birthday party. The party host was great. Her name is jazzyn. We had some issues with the coordinator and last minute add ons being sent in without paying extra and our pre paid guests were asked to pay tickets instead. She was able to clear up the situation and my guests got the tickets that were promised to them. If anyone needs a oarty host please ask for jazzmyn she is kind and very attentive. read more

They never answer their phone to help with questions. We came on a whim. Looks clean and looks like kids had a great time. I couldn't take pics of kids cause I don't want other people to think im taking pics of there kids thats not kool. read more

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Billy Beez is a massive playground of pipes, slides, and climbing zones with a few random areas of ball games and a small shooting room. A few random spills here and there were cleaned up relatively quickly by the staff, so that's good. Entry if you don't have a party - the line moves awfully slow. Socks on the equipment, and if you don't have them, a pair will go for $3 or $4 with the little sticky feet to have grip. There's a party check-in to the side, walk past the line and go get checked in. They allow you only to go in and not come back out (as a note) so it's hard for parents to drop off and then come back later to drag your kid out. Inside it's difficult to chase the little one around and figure out where they are - a little tracker system on the wrist would've been useful (RFID?). Anyway, the birthday was in one of the separate rooms in the back. Took forever for them to bring in the fruit, pizza and the cupcakes. Slow, and given they have a time limit of how long you are in the room, that could've been managed better. No sense of urgency in the staff as they wandered in and out. The back area has a food court you can get pizza and the snacks for a fee. Each kid in a party gets a little gift bag of random trinkets worth maybe a dollar or two. Overall I've had better experiences with locations like this where it's an indoor kid's playground. This one was slow and crazy...and far too hot. Parents were collapsed all over while the kids went crazy. I suppose that's what they aim for - a place to unleash the kids. read more

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Staff was helpful with party check in. Wish there was more staff to regulate some of the rules for kids, but saturday's are busy so it's understandable. Overall fun place for kids to play for hours. read more

My son enjoyed this place. I don't really see the hype unfortunately. It's very difficult to keep an eye on your children when their running through the place at full speed. They did have a cool game that my son enjoyed. I plunked $10.00 worth of coins in that machine lol. Watching my son having fun on that game was definitely the highlight of the experience. Not much else. read more

Billy Beez - Entrance - Recreation Centers Near Me - East Bronx, New York

Unfortunately, this is the closest location to my home but I don't understand how they don't have accommodations for children with special needs...? Even if they can't make accommodations then why is it every time I come there's a huge line with 1 person behind the counter and other employees standing around. There's truly a lack of support/leadership from management. read more

This Billy Beez is trash compared to other locations outside the Bronx. The main concern is the lack of maintenance on worn-out and broken equipment. Wrote to the company with the concerns a few weeks ago and never heard back. Hopefully more people complain so Bronxites are heard, not ignored. Here are some pics of the broken crap I saw. read more

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Great prices, fun, active, inclusive and the kids enjoyed it thoroughly. It does tend to get pretty packed depending on the day/time you go so it's best to keep that in mind before planning a trip. But overall I recommend read more

Terrible ! In every shape and form. The wings were raw ! It was discussing !! Never again

This place was so unprofessional and unsanitary that I will never recommend any body to take their kids. Me & my whole family got sick from this place. They don't clean it properly & the staff is slow & unprofessional. My friends had to wait on the food line for almost an hour to get water. It was a complete waste of money I do not recommend going there. In the contract it says that you can bring your own theme decorations & they will help u set up but I had to set everything up myself leaving less time to enjoy the actual party with my family. I wish I could get my money back. read more

I recently paid for a deluxe party for my daughters 5th birthday, I was very disappointed with the prices we paid the experience was not worth it. I was instructed to arrive 1 hour prior to my slot time once we arrived they put us in an empty undecorated room the host was already bring the pitcher of drinks and food 50 minutes prior to out actual start time, our host bearly came she didn't set up the room and had a lazy I don't want to be bothered attitude. I had to chase them down for the socks, her T-shirt, the party bags, utensil, napkins, condiments, cups and plates. The host instructed us to clean up the space at the end...which I thought was apart of the package. The play space was the only thing that worked out, I could have just paid an entrance fee and had our cake elsewhere. I would like some money back for such a horrible experience. read more

Honestly I had never gone to a Billy Beez before this one so I didn't know what to expect. We got there at a pretty good time, it wasn't extremely packed but after we entered that began to change because the line got long! But my son loved it. It was clean and the employees were nice. People were wearing mask, others weren't but we were able to just hang out on the other side which wasn't crowded at all and enjoy ourselves. They supply socks if you want, they're about $3 and there are shoe cubby's as well as a place to put your belongings if you want. read more

Smaller than palisades and during the week you can have in and out privileges which is cool. Husband and kid $30 But get me out of here! No good coffee anywhere in this mall read more

Good indoor playground when it's cold or raining. My toddler enjoys the game, unfortunately some unruly and unsupervised kids also play here. One kid pushed my baby for no reason along with other kids and when we tried to talk to mom she was ignorant about it. This is no fault of the establishment, but this experience makes me apprehensive to visit. You have to stay arms length to dissuade bullies, and we all know this is impossible with active and inquisitive toddlers/kids. read more

I never been to this place I finally went to try it out with my 3 kids and my spouse it was horrible it was very dirty and was smelling we waited 3 hours for our food to then come and find out the oven wasn't working we was not notified or inform that the oven wasn't working we was very disappointed my poor kids was hungry we was really thinking they was going to make our food if I wud of never asked the worker were was our food or y we wasn't called for the food y we waitied 3 hours we wud of never known anything I'm going to make a complaint with 311 this place did not meet my expectations at all nor my kids what a disgrace then we had to pay 20 each just to enter this garbage place never again I will be letting ppl kno as well on social media read more

Cool place for kids to play. My daughter really like the place and she had so much fun. Run, jump, climb, slide and many other thing. Food they serve is pretty good compare to most fast food joint i've ever visited. read more

Billy Beez - Recreation Centers Near Me - East Bronx, New York

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It's a good place. Went on a weekend, around 10am. Place gets packed after 12. Lines are long and being that it gets packed, it will get hot fast. Other than that, it's fun for the kids. They also have a little spot for younger kids. Staff just needs to clean up a bit being that people are wearing their socks and stepping on food or spilled drinks. Note: if you leave, you will have to pay again. There is no coming in and/or out. read more

While I visited a weekday afternoon and it was practically empty-this place was a big disappointment. Smaller than Palisades (which isn't always a bad thing) but OVERALL it is Very unorganized & unsanitary! So glad my kiddos and I didn't eat in there. The food area looks like it hasn't been wiped down in months. Guests were waiting to order snacks and no one showed up for over 30 minutes. You exit and no one checks the adult/child bracelet to make sure they're supposed to exit together. The elevated prices that they charge should come with better service. Definitely not patronizing this establishment again. read more

Omg Pero que clase de animale, this place is a zoo after 12 pm . The parents are wilder then the kids in this place . I like this place but after 12 , me and the kids are out read more

Billy Beez - Recreation Centers Near Me - East Bronx, New York

I don't think I've ever been to a B.B. location where the staff is so committed to hygiene. They are also attentive and courteous. A comfortable place to hang out and read while my grandson works off some energy. read more

Ok let me say I have been to billy beez in paramus prior to this bronx location. By far the vibe was completely different. I only came for a bday party for my son's friend. Let me start by saying the party room is extremely small. But i get it, it is only a place to eat and sing happy bday. The issue I have is that it didn't seem private, the window facing the room is literally in front of the play area which anyone can see. I am in a room trying to celebrate and i look out to see the back of parents heads as they are sitting right by the room. The placement is terrible. Next there is no staff to be found. Be warned if you take your kid here. They will need to learn how to fend for themselves. Imagine letting over a 100 kids run around but no staff was there to direct or assure safety. Example, I saw 30 kids climbing this ramp to do the slide, literally seeing bigger kids push the smaller ones to get to the top.. then when they get to the top.. kids are rushing down.. my son slid and aother kid didnt even wait, he just went right away.. what happened!! He ended up kicking my kid in the back right after he reached the bottom.. if that kid wasn't 8 years old.. I may have had to give him a ric flair chop to the chest.. and screamed wooooohhh .. but they are kids and I cant blame him. I blame the staff for not controlling the top of the slide allowing kids to slide together, face forward with no regard. I will warn you. This place is loud, busy and can be hectic. The reason it gets 3 stars is because in the end my kid had fun and he enjoyed the maze, slides. So to be fair i couldn't give it 1 star. So enter at your own risk. Fyi.. i swear kids were crop dusting when they walked by me.. they ripped one and kept it moving. read more

Never again. I have tried to support this location so many times. 1 because my son loves it and 2 because its convenient and local but after Firdya nope nope nope. A 9 year old punched my 7 year old in the face and when I approached the MOM as infuriated as I was one of the employees said to me he would have to ask me to leave. I literally said because im defending my child and questioning what happened? you should be more concerend with escorting out those not following the mask protocol and keeping their maks down. If that's the case offer me an ice pack for my child's swollen face or further more escort the other party who was the aggressor out of the facility. Also try having more staff on the floor monitoring the children so these type of situations don; happen. Never will I go there and spend mt money. read more

Great fun! The place is clean, lots of things to keep them entertained. I wish that they did a better job of ensuring the bracelets of the kids leaving match the right adults. I've gone with a group of kids and other parents and they were a bit lax leaving (not going in, for that they're very particular) read more

This location is ok, it gets very hectic over the weekend and the staff is rude. My daughter peed on herself so I walked out of billy bees to buy her new clothes from gap. The employee then tells me I can't come back in even tho I explained to him my daughter was still inside!! He refused to let me back in. l had to push past him so I could change my daughter in the bathroom, ridiculous read more

LGo to the Nyack location . We had a birthday blast. Crystal our host was awesome! The kids had so much fun. I definitely recommend. Very clean. read more

This place is a great alternative to Chucky Cheese type venues. I have a 5, 3 and 2 year old and they loved it.... So did my Husband and I. It was a Saturday and we went earlier and there was plenty of space to have fun and wasnt that busy but definitely got busier later in the afternoon. So go early. You Love that they have a dedicated Baby/Toddler area. Its a safe space that you you can relax and know they cant run off and they are being active. You do have to be watchful though as they have minimal staff supervision. We just got a few snacks etc at the cafe but ate before we got in. Dont expect much its just kiddie fast food. I mention that as I saw a review about soggy fries. My kids cant wait to go back. read more

I booked a party here for my daughters 1st birthday. Now due to the coronavirus it's not safe to have it. I sent an email explaining the situation (which they should already know) and requested my money back. Now they are telling me they are going to hold my deposit for a future reservation. I explained again no one knows how long this going to last and I will not be rescheduling. I think it's unfair to hold people's hard earned money. And i have yet to get a response they just keep sending me their contract. This is totally unfair. read more

The atmosphere is clean and the children had a blast! It is kid friendly and family oriented setting.

I have to give this Billy Beez location some justice, considering the other reviews. We had our daughters 3rd birthday at the Baychester Billy Beez on a Saturday during tax season and really had a good time. We saw people from all walks of life and no fights. From beginning to end, the staff was very attentive to us and our needs. We got there pretty early, I'd sat about 10, 11 am (recommended) to beat the Saturday rush and to get the little ones tired early. We rented one of the four or five rooms available for private parties, cake cutting, and pizza eating. The young man that took care of us was very attentive and came often to make sure everything was ok. This was nice of him, considering how wild the place was by 2 pm, the scheduled time we chose to be in the private room. Overall, our baby girl had a good time, and so did our invited guest. The only complaint I have is the long queues just to get food or water, and the awful pizza they serve when you do the party room package. The juice could be better. Thank god it's located inside a mall that has a food court with lots of options. read more

The place gets very packed I've been here several times but what can you expect it's a kids zone . There's plenty of slides ,basketball ,a toddler area ,little snacks pizza juices .My son loves it. It's $6.95 for adults and $19.95 for kids. read more

Today I came into Billy Beez for my nephews 3rd birthday. My sister booked a party early for 11am to 1pm. This was our first time here 1. None the people at the front desk properly advised us that we needed to check in for a party. They just have us a wrist band and let us go. 2. We were NEVER advised or called when our party room was ready. We only finally got to our party room (at 12:30pm!!!) because the kids were getting hungry and one of the parents went looking into one of the rooms. 3. Due to not being advised about our party room the kids pizza was cold and we had to rush as we only had the room until 1pm. 4. Staff seemed untrained and Unknowledgeable of what needed to be done. We asked multiple times for a manager after sometime we had to walk around the entire place searching for her. 5. The party hostess and Manager were unprofessional and the lack of service is unbelievable. Didn't even bother to come in and light the candle for the birthday cake or apologize for the complete lack of service. 6. After the party the manager had the audacity to ask for payment for the party even though all accommodations were paid in full prior to the date. After this I will NEVER recommend Billy Beez read more

Never coming here again. This place is ridiculously packed with wild ass kids. Like no joke. A bunch of workers standing in the front or just against walls. Nobody monitors anything. My baby is about to be one year so he was in the area designated for little ones and a bunch of big kids were running around and being crazy. A girl who was at least ten kicked my kid on accident and turned around and yelled sorry. I had to pick my son up and storm off before I went off on her or her parent. This place needs some real organization cause it's ridiculous. Awful management. read more