Moe came to my rescue after dealing with a blown-out tire on a U-Haul trailer. He was extremely…read morehelpful, fast, polite and knowledgeable. Thank you, Moe.

I got an unexpected flat like 11:00PM at night on highway 109 N going towards Lebanon, TN in my…read more2006 Honda CR-V, and the tire was down to treads. Alawna Hamza was quick to pick up my phone call (like less than 5 minutes), and was there in less than an hour coming from Nashville. I would recommend mentioning the tire size before requesting an arrival, but otherwise was friendly and reasonable on price.

I would totally recommend coming to The Mechanic. They helped me out of a pinch and were extremely…read morequick. Not only were they fast, but they also tried to get me the best deals on parts. They were very forthcoming about what was going on with my car and even took the time to show me the issues firsthand. I don't know many mechanics who would do that rather than simply tell you about the problem. I really appreciated that extra step. They truly went the extra mile for me when I was stressed about unexpected expenses and repairs, especially since my car wasn't safe to drive. I felt well taken care of, and I'm thrilled to have found a mechanic I feel comfortable going to now. Not to mention, they are a family-owned business, and I genuinely felt like they treat their customers like family. While I certainly hope I don't have any car troubles in the future, it's reassuring to know that when I need my next oil change or repair, I have a trustworthy place to go.

NEVER EVER COME HERE. This Business will take your car, money, and time then lie to you. I came in…read morefor a leaking radiator and they only refilled it. After I was involved in a wreck they notified me they "did me a solid" and didn't notate any damage to the radiator. After requesting the paperwork one of the mechanics threatened violence for using words that they don't like. NEVER COME HERE. IF I COULD PUT NEGATIVE STARS I WOULD. Edit: after the owners comment, I'm sure your camera also shows your staff deciding to just walk away from me after starting a conversation. I'm not sure if it's in the training to walk away during normal conversations. After he just left I grew frustrated and said one sentence in which he was mad about " can we fix my f*ckin document". Unfortunately that "customer" you love so much works on other customers cars YOUR CAR IS BEING WORKED ON BY RANDOM PEOPLE NOT EMPLOYED, You can give that dudes entire life story and how he's a great guy, how ever one f bomb infront of two normal of age women is not illegal. Your moral and emotional integrity has nothing to do with not notating my information causing my life to suffer out of your own laziness. Please contact me as a boss instead of writing a useless novel explaining your customer life history. I requested documents that should've already been written and documented by a business, there is no place for undocumented help as it causes issues as such. I have never given a review previous to this or about this place. It seems the entire office cannot provide any ounce of responsibility for their actions. I also stand on my comments about how idiotic and irresponsible this place is. NEVER SHOP HERE.

I thought I had a bad battery so I did a free test at autozone. They said battery is good, starter…read moreis bad. So I went to Car Care for a new starter. They informed me that the autozone guy was wrong and I do need a new battery. I appreciate these mechanics for not taking advantage of me and being honest! They were right, all I needed was a new battery. Will recommend

I used this garage because I was stranded and in a hurry to get my van back. When I heard the…read moreestimated price to replace my alternator I was quite surprised but I needed the car back so I authorized the job. Since I got my car back which was repaired quickly and professionally I did some research on what the job should have cost. The job book time is 4 hours as this particular alternator is hard to access. The part itself in the best brand available runs from a low of $178 to $300 at NAPA. Based on my research at several repair facilities, both independent and dealerships the cost for this job should have ranged from $600 to $850. This repair shop charged $1200 Of course I'll never use this shop again, but if money is no object this place will repair your vehicle quickly and correctly.

Okay folks, I don't know about these other reviews from some of the posts who seemed daunted with…read moreproblem after problem..SO Let's get to the point! Have a mint condition 2016 4 door Jeep Wrangler Sahara. Wifes Realtor vehicle for work. Started getting hot.. had it checked for coolant leaks.. and still running hot! Found Good Deal from word around town GREAT MECHANIC SHOP & GREAT PRICE! Well.. at 170k miles I decided to NOT GO YET with New Engine.. So Sat with Owner/Lead Mechanic Johnny.. He said Instead He'll Take off the Heads,change Timing Chain /kit, new HEAD GASKETS, New Valve Gaskets.. Replace Water Pump, Radiator. WOW..,"you can do all that Johnny!?" He showed me some of his work and very professional on detail & know how! Others for a new engine and install , I was looking at $6,500 to $8k Well bottom line I got it all done at Good Deal for $4,200 with New Refurbished Heads!! Within 10 days of meeting Johnny and giving the green light GO, I got the call to come pick up the Jeep. I was so excited, called the wife and off we went to pick up her Jeep. We herd the vehicle start up and purring LIKE A NEW ENGINE It's been 3 days and the wifes in heaven with joy! we not only saved nearly $2,500 + but we were impressed with the Professional Service you only get at the Dealer. AND for most of you JEEP lovers & other Car Enthusiasts who know HOW DIFFICULT it is to find a GOOD mechanic! We found him.. Unlike some of those high end Mechanics who'll take your keys and tell you 7-10 days before we can even take a look..Then pray it's not going to cost you an arm & a leg.. Johnny runs his service just like the Sign Reads.. GOOD DEAL AUTO REPAIR ! Thank you again Johnny! You're the best.

Came across this gem of a repair shop last weekend the staff is super friendly, great on prices,…read moreand had my car done in record time. If you're looking for a spot to get your car repaired this is the spot. Very professional

Had been taking my car to J&E for nearly seven years and then the management changed. Recently took…read moremy car in for an oil change and tire rotation and left it there for the day. The guy said he could get it done, but when I returned, he said he wasn't able to get to the tire rotation. No problem at all until I noticed he had charged me for services I did not approve and the tire rotation that was not completed. I was able to get the tire rotation removed from my bill, but the other services were not removed. When I asked about the services, the guy shrugged and said I should have been called for approval. I told him I'd not spoken to a tech to approval the services. He replied that they were needed anyway. I replied I could change that filter myself and he looked me over and told me it can be hard to do. Do NOT go to this shop and definitely do not go if you're a woman who doesn't want to be spoken to in a condesending way. ​

I took my truck to J&E for a second opinion regarding several hundred dollars of brake work that…read moreanother shop recommended. I told J&E that if they agreed the work was necessary that they could perform it. After inspection, J&E informed me that the work was not necessary and they did not charge me an inspection fee. J&E will be my first stop next time I need service.

Ok this is one of those 'didn't use the service but have something to say anyway' posts:…read more Called looking for a shop Friday 2:30pm that could do a pre-purchase auto inspection same day on a used car I was interested in buying from a lot on Nolensville Pike. Had seen reviews and Essy seemed widely respected. Gave him a call. He answered and I asked if he could fit me in. He apologized that he couldn't because he was at his daughter's graduation that day but that if I called back Monday he'd see if he could fit me in. I ultimately found another shop nearby that also had good reviews with immediate availability and it was a good experience, but just wanted to say how much I admired Essy answering my call. I felt like he did in case it was an emergency repair situation (it obviously wasn't), which definitely reflects what his customers say about him. And to apologize about his availability bc he was attending a major event for his loved one... being gracious and generous is definitely in his nature. So just wanted to share that :-)

I have been coming to Essy for years. He has worked on 4 different vehicles for me and done various…read morerepairs from cosmetic to mechanical. Essy is kind, fair and reasonable from a cost perspective. I would highly recommend. Sometimes it takes a bit for him to be able to look at the vehicle but once he does, he is pretty fast.

I experienced excellent service and communication working with Mike! It was clear he was committed…read moreto getting to the root of the issue with my vehicle and did not want to take any unnecessary expensive steps to fix the issue. As a woman I felt only respect and professionalism from him which is more than I can say about many other experiences I've had at other auto shops. I will return here for future service.

The gentleman that spoke to me about my car was professional but the owner Primm was not…read more I visited Primm's Auto for just a simple diagnostic - but left with more than what I asked. My car, that I have had for a year to 14-months was making a rattling sound - that's it nothing more or nothing less. My late father was a mechanic so I do keep up with maintenance on my vehicle. Due to me not having a ride I had to sit in the establishment to wait for my service to be completed and as I waited I witnessed the owner conversing with his employees about the customers. I'm assuming these were regulars because of how comfortable with each other saying certain things but as soon as they left he made the statement "That's why I do not like black people" and Primm is an African American man. I should have known then that this business looks as people as just a source of income (mainly elderly people or women he assumes has no automotive sense) After getting told the results of my diagnostic I was quoted with a job to fix it of $1300 to fix a water pump and timing belt so roughly $1100 in labor for a part that costs no more than $200. After I declined due to the (what I believe) unjust price I paid $108 for my diagnostic and was given my car back. I am writing this review in my car that just received back and my vehicle is somehow low on oil (never had any leakage whatsoever). My cars RPM is jumping to 4, idling heavy, and I cannot accelerate and the response I was given was that my car's performance just so happened to decrease after letting them look at it and as they told me before to get it fixed or my cars engine will fail soon. If you are a native of Nashville - this business is the Car Concepts of automotive repair/service. If you aren't do not go unless you are friends/family of the workers or else you will be spending thousands or getting a new vehicle all together. Happy holidays

They do great work and are responsibly priced. As a result they are pretty busy because people know…read morethe quality of their work, but they are well worth the wait. I especially like their modern quoting and scheduling system.

They are normally pretty quick and prompt. I've had some major repairs done to a 2006 Prius that…read morethe Toyota dealership down in Franklin quoted me about $2,000 to do and they repaired it for $600 cheaper. Good quality guys. I just wish they were slightly cheaper but all mechanics are expensive anymore.