Mixed experience overall. Negative #1: Countertop damage & waiver handling I was asked to sign a countertop liability waiver prior to demolition. During the work, a noticeable piece of my countertop was chipped off, and this was not proactively communicated to me. I only discovered it later myself. While I understand the purpose of a waiver, the lack of transparency here was disappointing. It's difficult to believe the damage went unnoticed at the time. As a result, I'm now left with over $2,000 loss unless I pursue another insurance claim. Additionally, I was verbally told by the sales/project contact that they would help with some form of credit if insurance did not cover the damage. That did not materialize, which added to the frustration. That means they say things they don't mean to and give empty promises. Negative #2: Communication and project management Communication throughout the process was inconsistent. The project/sales contact did not provide proactive updates, and I often had to follow up multiple times to get status. When updates did come, they were often vague or changing ("waiting on another office," "we'll update soon," etc.), but without clear timelines or follow-through. It has now been over two months, and my insurance is still waiting on documentation from them, with limited visibility into progress. Positive: The mitigation work itself appears to have been done well. Team members like Roberto and Forest were professional, friendly, and communicative on-site -- they were the highlight of the experience. read more

1 Star - Extremely Poor Service and Communication I had a very disappointing experience with Bingham Restoration and would strongly recommend not using this company. On multiple occasions, the company no-called, no-showed for scheduled appointments. We were repeatedly given 4-hour service windows, which they failed to honor. The only reason anyone ever showed up was that we had to repeatedly call them, and even then, they would arrive hours late. On one occasion, our scheduled window was 8:00 AM to 12:00 PM, yet they attempted to show up around 5:00 PM, well outside the agreed time, with no prior communication. What should have been a simple restoration job involving two bathrooms with minimal water damage dragged on for over two weeks, which is completely unreasonable. During this time, their equipment was left on-site for multiple days without any contact or updates, and they later showed up unannounced to retrieve it. Their service is horrible, their customer service is equally poor, and there was a complete lack of professionalism, accountability, and communication throughout the process. I will be reporting this experience to the BBB, and I would strongly advise anyone to avoid using this company for restoration services. read more

I had a great experience with Bingham Restoration after dealing with a leak and water damage in my downstairs bathroom. From the very beginning, Nate came out to assess the situation and walk me through the entire process. He was incredibly thorough, patient, and took the time to explain everything clearly while answering all of my questions, which really put me at ease during a stressful situation. Juan handled the cleanup, and he was just as impressive--very kind, professional, and helpful throughout the entire process. It's clear that both Nate and Juan genuinely care about the quality of their work and their customers. I truly appreciate the excellent service I received and would highly recommend Bingham Restoration to anyone in need of restoration services. Thank you again Nate for making a difficult situation so much easier! read more

I had a water heater burst that caused significant water damage to my garage, laundry room, and living room, and Bingham Restoration was there to help get everything under control. Jonatan, the water mitigation specialist, was incredibly helpful throughout the entire process. He was professional, responsive, knowledgeable, and took the time to explain what needed to be done. I especially appreciated Jonatan's help working with my homeowners insurance and making what could have been a very stressful situation much easier to navigate. He handled everything with care and professionalism and made sure the water damage was properly addressed. I'm very grateful for the excellent service from Jonatan and Bingham Restoration. I would definitely recommend them to anyone dealing with water damage or an unexpected home emergency! read more

I recently experienced water damage at my home, and I can't say enough good things about Jonatan and the team. Jonatan responded incredibly fast, arrived promptly, and immediately took control of the situation. He thoroughly inspected the damage, explained every step of the mitigation process, and made sure my home was protected from further damage. His professionalism, communication, and attention to detail gave me peace of mind during a stressful time. The work was completed efficiently, and the affected areas were left clean and ready for the next phase of repairs. If you're dealing with water damage and need someone reliable, I highly recommend Jonatan. Outstanding service from start to finish! read more

NOT RECOMMENDED. Avoid Bingham Restoration. They provided terrible service during my house water damage restoration. As a first-timer, this was an absolute nightmare.There was zero explanation when the project started, no progress reports, and no clear on-site manager to reach out to. They do not care about the customer, they only care about chasing insurance money. New customers beware: trust the one-star reviews! They push new clients to write five-star reviews before the project even starts to hide how bad their service actually is. Save yourself the headache and go elsewhere. read more

Nate from Bingham was extremely helpful from the very beginning. He took the time to ease my worries and clearly explained the entire process step-by-step so I knew exactly what to expect. His professionalism, patience, and willingness to answer questions made getting everything started smooth and stress-free. I really appreciate the guidance and support he provided. Highly recommend working with Nate if you want someone who genuinely takes the time to help you through the process. read more

I had an electrical problem that needed to be addressed, and Bingham Restoration was great to work with. The branch manager himself came out to handle the issue, which I really appreciated. He was quick, efficient, professional, and got the problem taken care of without wasting any time. It's nice to see a company where the management is willing to personally step in and make sure the job gets done right. I would definitely recommend Bingham Restoration! read more

This company and the team lead Nate Quesada and the people who work for Bingham have been so amazing. My bed and bathroom flooded Christmas Eve and they were quick to respond and to take care of what needed to be. They were so kind especially with it being Christmas. They made what could have been a really bad situation into a not so bad situation. I will be every grateful for their quick response and kindness. Thank y'all so much. read more

I recently had the pleasure of working with this company and I couldn't be more impressed with their service. From the moment I contacted them, their professionalism and knowledge were evident. The team not only efficiently removed the mold but also took the time to educate me on preventive measures. They truly went above and beyond my expectations. I highly recommend them for anyone seeking top-notch mold remediation services. read more

I highly recommend Bingham Restoration - their professionalism is beyond words! They were absolutely wonderful from start to finish. Nate Quesada came out immediately and explained the complete process in detail. He contacted my insurance company for me to make a claim and followed up every step of the way. It was so terrific working with someone so trustworthy and helped in relieving the stress! read more

Called Fernando the owner last night around 10 p.m to set up an appointment due to an emergency situation in my home and by 8 a.m the next day he had Nate at my home doing an evaluation. And by 9 a.m Nate had the movers in my home ready to pack everything up to get us to our temporary home. Very quick to set me and my family up with everything needed. Definitely a 10! read more

If you ever need a tech ask for NATE !!!!! He treated me like family from the moment he arrived. He talk me through all of the moving parts of the process of getting a new water heater for my home, he made SURE I recieved a good price and continued to check on me all way until the end. I would definitely used BINGHAM again !!!!!!! 10 STARS FROM THIS HOME OWNER read more

I want to give a big thank you to Bingham and Jonatan M. for helping me repair water damage at my house! They have been quick, professional, and so friendly throughout the current process. Dealing with water damage is never easy, but their efficiency and positive attitudes makes all the difference. Highly recommend their services! read more

Water heater leaked and made a mess down the walls and underneath flooring and kitchen cabinets. Nate came out and put us at ease knowing they would take care of it. He sent a crew out to start mitigating and removing all water damaged areas. The crew is very respectful and knowledgeable. Great job to all. Would highly recommen. read more

Jonatan and Will both came out to help us with a free evaluation using their infrared camera to determine if there were any leaks in the wall. They were fast, efficient and even though they did not find any leaks, they left a fan as a courtesy for us to dry out the remaining moisture. Thank you guys once again! read more

I cant say enough good things about Nate and Bingham Restoration. We are dealing with a major plumbing issue in our master bathroom. Nate was right to work! He is always available for my questions, no matter how big or how small! We will definitely be referring Bingham and Nate to all of our friends! read more

You won't be disappointed. Great communication, thorough, from the beginning to the end. I am now using them again and they seem to have stepped up even more. Nate is especially awesome. Thanks Nate for your great customer service. read more

Bingham Restoration was referred to me by my plumber. The whole team has been responsive, polite, and helpful. Nate is especially good at answering questions, offering alternatives, and minimizing stress in a difficult situation. read more