As someone who has had some harrowing experiences with facials in the past, I have a bit of anxiety…read moreabout getting them now but all my worries vanished here! I had a truly stellar facial from Susan. She is extremely knowledgeable and I was so relaxed throughout and after. I'm so thrilled with how my skin looks and will definitely be back. The space is the perfect environment for relaxation and everyone is so welcoming. Highly recommend for anyone looking to treat themselves!

This review is for the waxing service that I got from Mia L…read more Very pleasant and easy to talk to. Being a woman of color she got what I was looking for and listen. Made me feel relax. Offer the hard wax and now I am hooked. Use to get my brows and lips done at a threading salon. It was painful and my skin was itchy and red. Going to Mia is so much better and not painful. Plus I like our conversations. So glad I found her at Skin and Body Works.

I cannot say enough good things about Shannon and her business, Noel Herbal Skincare…read more I had my first facial with her over the summer and it was by far one of the most relaxing and effective facials I've ever had. As a person, Shannon is a true professional and is an expert when it comes to skincare and using natural products to promote wellness. She has such a gentle, calming spirit, and you feel at ease as soon as you are in her presence. When I visited Shannon, I received the Moon Facial, which was very restorative and left my skin feeling beautiful. It involves extractions and steam, but in the most gentle way possible. I'm personally pretty sensitive to steam, so I asked Shannon if it could be lowered and she immediately took care of it and was great about checking in during the whole process to make sure I was comfortable. The products she used didn't irritate my skin at all and really made a difference. My mom has also visited Shannon for facials many times, and tells me that her "happy place" is being at Noel Herbal Skincare, receiving the most amazing facial. I completely agree. Cheers to many more visits to the happy place.

WOW!! First the space. It is beautiful. You instantly feel at peace when you walk through the…read moredoor. It is so bright and cozy. I did the 90 minute facial and it was worth it. All the products felt so good on my skin. When masks were sitting on my face Shannon did neck, shoulder and arm massages. I used the restroom when I was done and I was shocked when I looked in the mirror. My skin looked so healthy. A few months ago I did a hydro facial and my skin did not look like this when I left. Going forward I am going to skip those spa's and do a facial with Shannon.

My god, Erin is THE BEST. I waited for literal years to get in to see her, and now I will never go…read moreanywhere else for a facial. Let me tell you why. 1) She genuinely cares about her work and her customers. It shines through in everything she does. Her space is well organized, cozy and welcoming, and her products are really tempting (and if I didn't already use the best skincare line out there for me, I'd buy whatever she recommended). 2) She takes her time getting to know you and your current routines, and what your skin needs. Everyone's skin is different, and my own skin changes a lot depending on time of year, stress, and age. She takes everything into account and customizes my facials to what I need that day. 3) Her prices are all inclusive - no tipping needed. That is so refreshing, and takes a lot of pressure off of me as a client. I highly recommend her, if you can get a spot!

I have been following Erin wherever she's worked since she started as an esthetician. Her facials…read moreare relaxing, make my skin feel amazing, and the massage that goes along with it is fantastic! Waxing? She's the only one I trust. The wax she uses is gentle, her manner is gentle, she is meticulous, and she just "gets it". By that, I mean that she understands that one shape of eyebrow does not work for all. She makes sure that the shape works for you, that it looks natural. Also, she only uses natural products - you can actually understand the ingredients list and aren't afraid to put them on your skin! The products really work well and make my skin look & feel great. She takes the time to talk with and listen to you, your needs, your concerns, and is really knowledgable about her field & her product lines. She works *with* you so you get the best services and products for your skin. Highly recommend her!

I have been going to Boston Medical Aesthetics for CoolSculpt treatments. My practitioner Maya is…read morefantastic. Friendly and professional and making sure I have everything I need to feel taken care of. The venue is comfortable, clean, and inviting and feels like a spa which is nice. They are also very pragmatic about treatments and set realistic expectations. My clothes fit better and my skin is smooth. I'll be back in three months for a follow up consultation. ​

I can't say enough good things about this practice. The entire team is kind, professional, and…read moretruly focused on what's best for you--not just selling services. They really listen and take the time to understand your goals, never pushing anything unnecessary. It feels like they genuinely care about achieving natural, thoughtful results rather than just making money, which is rare. Erin is an exceptional injector; highly skilled, detail-oriented, and incredibly thoughtful in her approach. You feel completely confident in her hands. Scheduling and communication are also top-notch. They're always responsive, quick to reply, and very accommodating.

Paula is my favorite bikini waxer of all time! She always goes above and beyond, she's a…read moreperfectionist, leaves no hairs, and is incredibly fast and painless. I have gone to 6-7 different waxers before her in LA and she is by far the best. Never did I know that bikini waxes could be so painless. This is less painful than threading and laser and does not hurt at all. If you have ever been scared of the pain of waxing I would definitely recommend her. It is clear that she is a professional and expert and has been doing this a really long time! Not only is she 100/10 skill wise but she is also the friendliest and kindest person ever and one of the nicest people I have ever met in Cambridge!! Thank you Paula!

Services were fine, but be aware they attempted to add an undisclosed 4% fee when I paid by credit…read morecard. This fee was not posted anywhere in the salon, not listed on their website, and not mentioned before the service. It appeared only on the payment terminal at checkout. I questioned it immediately and said it wasn't disclosed. After I left, they re‑ran the transaction without the fee. I appreciate that correction, but the fact that the fee was added in the first place -- and only removed after I objected -- was concerning. Massachusetts does not allow credit‑card surcharges, regardless of what they're called. Posting this so other customers are aware before booking.

Paige is AMAZING. Such a wonderful experience - amazing waxing job and such a wonderful human…read more Highly recommend.

Best spray tan I've ever had - and I've had a lot! I'm originally from Southern California where…read morethe tanning options are plentiful... not so much here in New England. Not only is the space adorable but she took care to protect my mani/pedi and added moisturizer in the spots where the tan would typically build up (wrists, palms etc.). Not only did it look very natural (not orange at all) it lasted well over a week. Can't wait to go back! Thanks!

I have sensitive skin, like most sunscreens or perfumed products will give me hives or red rash. I…read morecame to Mandy to try a facial. She looked at my skin and new right away what to give. Deep moisture to help dryness, massage to help lipid flow and elasticity, and deep masque and moisture to lock in. I left with an amazing glow and my face/neck/shoulders felt like it was 'singing'. Hard to put into words, but she is a real pro. The place is small from street view, but behind the front greeting area the suites are super luxe and filled with spa sounds so you really do unwind. Totally recommend. I've gone probably 3x/ yr for last 5 yrs.

I landed a last minute facial with Mandy almost two years ago when my family was out of town and I…read moreneeded some pampering. I've been going monthly ever since! Her facials are incredible. She always customizes my treatments for however my skin is that day. The facial massages are AMAZING. And I leave positively glowing, with hydrated, bouncy skin. There is always metered parking available outside, and Mandy is incredibly responsive to communications and flexible with scheduling. Prices are competitive for the Boston area. What else is there to say? If you're considering an appointment, definitely book!

The best massage boutique in the area! I never specify which therapist and always have a great…read moresignature massage. The flexibility with times is also invaluable to fit in my schedule. I always leave here completely relaxed. I've gone to places around Cambridge, Somerville and Arlington, and over the years, Cloud 9 is a reliable favorite.

Very disappointed. I was really really excited to get a facial because I never can afford to do…read moreone, so I saved up for it for my birthday. They only saw me for 40 minutes even though it said 55 minutes on the website. She also only did 2 minutes of extractions, which is the whole reason I went. Overall, was just pretty upset by the whole experience and won't be going back here again.

Trinity just does an amazing job like always!! She removed my old, old micro blading and suggested…read moreI do the Realistic Hair Stroke method this time around. She laser off the old dye, which only took a few minutes, probably less time and proceed with the stroke technique. Love the fact that it's painless and provided more of a natural look. I recommend booking Trinity for your brows needs!

I have very light eyebrows and was looking for a place to get them microbladed in the Somerville…read morearea. I was thrilled to find Trinity's Touch and decided to schedule a consultation for the realistic hairstroke technique. Trinity spent a lot of time making sure the eyebrow shape was correct for my face and listening to my concerns. I went back for a follow-up and then a final look for touchups - she clearly cares about her clients and does an excellent job.

Nick does orthopedic massage, which focuses on bone structure as well as muscles. He's worked…read morewonders for me. Thanks, Nick.

I was a loyal client here for many years and truly valued the professionalism and care I once…read moreexperienced. This place meant a lot to me. Over time, however, it felt like the management style, particularly at the ownership level, shifted. Communication became inconsistent, and situations that once would have been handled directly and professionally were not. This was not reflective of the front desk team. Many of the therapists I connected with moved on. My most recent experience simply was not the right fit. I did not feel fully heard, and the session felt more rushed than mindful. After the session, there was no follow up or check in at all, which has never happened in any of my previous experiences here. I was tired of bouncing around, so I gave it time to see if things might improve. In the end, she agreed it was not the right fit. What was most disappointing was how it was handled. It took several calls, emails, and texts from me to learn that my sessions had been canceled less than 24 hours before my next appointment. The front desk told me the owner was supposed to call me about the cancellations and to suggest an alternative therapist, but that call never happened, and there was no follow up afterward. There was also a brief moment that stood out. I had left more than 20 percent, though less than the week before because the experience felt different. When I shared that, it was suggested that the front desk might not have passed the full amount along. That surprised me, as the front desk team has always been consistently kind, professional, and trustworthy. I want to be clear that the front desk staff are excellent. They make scheduling seamless, communicate thoughtfully, and create a welcoming environment every time you walk in. I am writing this because I cared about this place. I used to genuinely look forward to coming here. Moving on feels like losing something familiar, almost like losing a friend. I would still welcome a one on one conversation with the owner, as I would have appreciated that before. I hope the practice finds its way back to what once made it so special.