I was extremely disappointed by the condition of the animals during my visit today. I came in to purchase rodents for my snakes, but what I witnessed was disturbing. One of the snakes being offered for sale was dead in its water bowl. The water bowl also contained feces, making the situation even more upsetting to see. When I informed an employee, their response was simply, "Oh yeah, the snake is dead," with no apparent urgency or concern. As I continued through the store, I also saw a dead rat in one of the rodent enclosures that had been partially eaten by the other rats. It appeared the body had been left there long enough for the other rats to begin consuming it. I took photos of what I observed because I couldn't believe the conditions. Regardless of the reason an animal dies, it should be removed promptly, and the remaining animals should not be left in that environment. Customers should not have to be the ones discovering deceased animals or pointing them out to staff. As someone who keeps snakes myself, I understand that animals can unexpectedly die. What is unacceptable is leaving deceased animals on display and in enclosures where they continue to decompose. I sincerely hope the store improves its husbandry, sanitation, and routine animal checks so no other animals or customers have to experience what I saw today. read more

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One of my favorite places to take the pooch. Phenomenal selection, owners that care about store, cleanliness, and product quality and you can't beat the dog wash areas. read more

Rude service I called ahead of time to see if they were selling the specific fish I was looking for and they just said no and hung up immediately- went in store and saw it. read more

Always has friendly owners at the door, wide selection of high-quality products for your pets as well as a puppy wash which we use all of the time! read more

I stopped by this pet store looking for a specific brand of dog food, which they didn't carry anymore. While I was initially disappointed, the staff quickly turned the experience around with some excellent recommendations. They really knew their stuff and took the time to explain a few quality alternatives that matched my dog's dietary needs. Even better--they gave me a free sample to try before committing to a full bag, which I really appreciated. The store was very well stocked with a premium selection of products you don't typically find in big box chain stores. Cash price will also save you some dollars as well. I'll definitely be back. It's nice to support local! read more

The humane conditions for animals and the employees attitudes about them. When I brought up the fish conditions they said " we just received them and we don't have time to put them away". I told them that I was the ONLY customer and they were cutting up at the register....they clearly had time! Then they told me these fish could live in these bags for over a month, I responded with, we can also live in deplorable conditions for a month BUT WHY MAKE A LIVE BEING DO SO IF YOU HAVE CONTROL TO HELP THEM???!!!!!! Total attitude and I bought the 2 I saw struggling. There was an entire table full of them, I cried when I got in the car. I'm leaving for a trip in 2 hours and don't need to add anything else to my list BUT I couldn't leave these. Picture attached. THIS IS ANIMAL ABUSE.....but they can live like that for a month! PLEASE!!!!!!! I'll drive to Boerne for my next Pet Store trip. These people are awful read more

I'll be honest, the two men working left me flabbergasted today. While shopping for food, I heard one say (this is a direct quote) "I don't know how many times I hit her, and she still wouldn't shut up" and the other employee just laughed about it. Then as we walked up to the counter they were watching videos of his dog whimpering and saying how annoying it was. It made me very uncomfortable and puts doubt in my mind about who is working here. I will not be back and the owner should look into who is working here and their mental state or potential animal abuse. read more

Most unprofessional place I've ever done business at. Scared my dog, mocked me, and even engaged a customer in mocking me as well, all because they didn't like that I was trying to let my skittish dog get familiar with the bath space and tools before buying a series of baths for my two dogs. Little did they know, this was done on the two week anniversary of my first dogs death so I was fresh in grief. Little did they know, this was a vacation away FROM stress - I had never really been to the area before and didn't plan on needing to use this business for any needs beyond my week stay at the river. Little did they know, this is how they treat a war veteran who lives on poverty level income and chronic pain at this time in her life, while still smiling, remaining calm, even in the face of lunacy. Little did they know, I'm a small business owner myself who knows it's GOOD business to demo a product or service where you can - why does yelp even exist, right? And as luck would have it, I unexpectedly DO return regularly to the area now. In part? To host events where people bring their pets. Guess who I will actively advertise to NOT use? BDCF. Incidentally, I WILL be recommending Boerne's Pets Barn - it's where I wound up later in the day after this deplorable service, and all five of their employees I interacted with were awesome; I wound up buying 3x the stuff I'd originally set out to buy! I guess it just goes to show that for those of us who are decent, we will put our money where we are treated accordingly. It definitely is NOT a "treat" to shop here at bdcf. read more

Bird Dog & Cat Fish - The customer who wasn't at all involved, until employee sent her out to chase me down, post video. - Pet Stores Near Me - Spring Branch, Texas

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Have been going to Bird Dog Cat Fish for over twelve years and have always had a great experience. They carry some very good quality dog foods. We have used their Froms products and we have a very healthy Vizsla due to that read more

Bird Dog & Cat Fish - Pet Stores Near Me - Spring Branch, Texas

Love this small business. The owner is super nice. He has given me the best advice for dog food for my special needs dogs. If you have a specific dog food that you need and they carry a limited supply, just call in advance so they can make sure to have some for you. We had a bad bag of dog food a month or 2 ago. We were able to get a new bag and bring the bad food back. If you need help carrying your purchase, they are always willing to help. Store is clean. Staff is nice. My kids love looking at the fish and rodents. read more

Full disclaimer, I didn't purchase anything at the store when I visited today. However, I went to check out the $15 self dog wash option and wanted to share the image here so that others might see what it is like without having to come in. There are three totally separate spaces. Looks like a great option for those that don't have a great set up at home. read more

Bird Dog & Cat Fish - Self dog wash - Pet Stores Near Me - Spring Branch, Texas

They are so sweet and helpful. They even took down our number to let us know when their new litter of Bunnies would be in. Lots of supplies and great pet food. read more

Bird Dog & Cat Fish - Sweet - Pet Stores Near Me - Spring Branch, Texas

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Brought my service animal to get a bath a week ago. He was scratching himself when we got home and I didn't think anything of it. One night later I noticed scabs on his back. Welp their equipment had bacteria on it and my dog was probably allergic to the shampoo so he went to the ER and had his whole back shaved off filled with hotspots. He's on medication for a month. I'm infuriated and can't afford all the medical bills, foods, supplements etc. but I don't care if I go broke. He's saved me and continues to do so. It's my duty to do the same for him. read more

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WARNING! Never go to this pet store! This place is very rude and unprofessional and very unfriendly! My wife and I came in to purchase some fish for our new aquarium over a month ago, We explained that it was a new set up that hasn't had fish in it for a few years and asked what are the best things that we can do to have a successful environment and they said everything would be OK! They gave us some bacteria to put in the tank, some water treatment, and some food. We got 15 fish in total and every day a couple fish die! I called them back and asked what's going on and the lady that works there is extremely rude and doesn't want to help do anything. I was very nice and cordial and she was very rude and only wanted to replace half of my fish. They tested our water and said everything looks good then they give us some more fish and then those fish die I noticed that all the fish have diseases with white spots all over them and fuzzy blotches all over the scales on a lot of the fish that looks like it's related to some kind of a virus and the ones with spots are ich disease. I verified this by taking my fish to another fish store and they verified they are going to die soon and are diseased. The final day me and my wife walked in to have our fish replaced the staff didn't even show any bit of hospitality and were rude laughing at us for not understand why our fish are dying instead of sourcing the issue or even offering to help. The customer service here is horrible and the quality is garbage. I highly recommend skipping this place and going to your next pet store. read more

Bird Dog & Cat Fish - Pet Stores Near Me - Spring Branch, Texas

HORRIBLE place! Mice are in bad condition most on the verge of dying and I tried to buy one only to be turned down because "we don't sell mice as pets" when I literally just bought a mouse from there a month ago! The employee just WALKED away to be on her phone when I asked her why. Then she told me "mice are really mean!" I am a mouse owner and can say this is a lie they only say that because there mice are treated poorly!DON'T buy pets from there because they bite from lack of affection and ABUSE! I have been supporting their business FOR YEARS and have paid them HUNDREDS of dollars only for them to be EXTREMELY DISRESPECTFUL! I am not happy with this business or it's employees and I will NEVER SHOP THEIR AGAIN! read more

I popped up in to get some fish and the workers are nice but they were super expensive and one of the fish I got had Popeye and died a day later I do not recommend getting Corey catfish from here but I did get some tetras and they were great! I put two stars because of sick fish but other than that it's good. read more

I have never had a pleasant encounter at this store. Before Covid the owner was shockingly rude - I once came in for crickets and he responded to me like I was a child, "If I had crickets, you would know by the sign outside!" He proceeded to March outside and pointed to where the sign would be. I felt so embarrassed. Fast forward to Covid...the owner put a sign on his window stating that masks are required and those who refused were a$$holes. I couldn't believe he would talk to his customers that way. I walked in without a mask once and his young daughter told me rudely to put one on or get out. They are unfortunately the only pet store nearby and I've had to stop by once or twice as a last resort in the past year and EVERY SINGLE TIME the owners are unbelievably rude. They need to take their business elsewhere - their unfriendliness doesn't bode well in the Spring Branch/Bulverde community. read more

Stop by for a new fish filter for my 50 gallon tank. While I was in the store I realize some of their fish tanks were not well taken care of. The store smelled like their critter tanks have not been cleaned in quite a long time. The prices were awfully high comparatively to other stores. I would not recommend the store unless you're looking for something highly specific and needed it without driving into San Antonio. read more

Although the pets are very healthy with a good selection and the staff were very friendly I will not be recommending this store to those near this area. The owner has helped us on more than one occasion as I have bought all my pet supplies from him for almost 2 years. Although he was typically not the friendliest I had no quarrel with him and have bought pets and supplies several times. However, This last encounter takes was quite the surprise. We just bought a bunny the week prior from his store and decided our Pippin needed a bunny friend. We arrived with the intent of buying a bunny and immediately picked one up. Although I will admit I did not notice the sign that stated to ask to hold a bunny, I did put him down the second the friendly young staff member asked me to. I apologized for missing the sign and told him we were interested in buying a bunny. I then asked if my wife and I could please hold one, he said yes but to stay near the bunny pen as I had walked away initially to show my wife the bunny I wanted. I told him thank you and that that was no problem. A few minutes passed by and the owner storms over visibly upset and raised his voice at us. I asked him why it was necessary to treat us this way and he said it was because we had already been asked nicely by his staff and we weren't listening. His demeanor was intense and intimidating. He told me he had had enough of me not listening to his staff who already informed me of their rules and that I was to put the bunny down immediately or get out of his store. I was surprised and confused by his response and reaction to the situation. I told him that there was a misunderstanding and that the rules were clarified which led to me putting the bunny down asking for permission before picking My future bunny back up. The owner stated he didn't care what had been said and that he was telling me I had to stop now and leave the bunnies alone. I explained what took place with his staff member and asked for him to come help confirm my story as we were serious about buying a bunny and not just playing with his pets. He became loud and visibly more angry. I became agitated myself at this point as it became clear he had no intention of calming down. I told him I owned a bunny and understood why he was protective but that we came with the intent of picking the right bunny. I put the bunny down during the commotion as my wife tried to step in and calm him, he then directed his frustration at my sweet wife who simply wanted to resolve the obvious disconnect in communication. It was clear he thought we were intentionally disrespecting his store and pets which was far from the case. His animated demeanor intimidated my children who are small and in the middle of all this chaos. I wish they had not been there for any of that. The irony is right before the incident, my cousin came up to me in the store and told me she found the owner to be unpleasant because he had been rude to her husband on their prior visit....As shocking as it might seem We still bought the bunny in spite of the argument that took place because my girls had already fallen in love with the bunny (Merry) and I didn't want to punish them for his actions. Upon leaving the store, The bottom of the box popped open and my poor bunny fell right out the bottom onto the parking lot as there was not tape on the bottom. I called the store upon arriving home as the bunny seemed upset and they said if he doesn't calm down in a few hours that I should take him to get checked by a doctor, not a pleasant experience from start to finish. I am sad with how it went and wish it could have been resolved politely and calmly... I will give a shout out to Andrew and Devon as they were very helpful and we loved their customer service. I'm very disappointed in this experience, and am still troubled by it. I have never been talked to like that by a store owner much less an owner I have been a repeat customer of for a good while. read more

Super bad customer service never even got off the phone with her grandma the whole time I was there I had to whisper my problem and what fish I wanted won t be back really bad mom and pop shop read more

I don't understand the negative customer service reviews because I've been coming here for years and have never had a negative experience. The owners and employees are knowledgeable and helpful. He only carries the best food and will take the time to educate you on the differences read more

Unfortunately this is the only pet store in the area that I'm aware of. Honestly, it might be worth the drive to San Antonio to avoid this place. The owners are so unpleasant and downright rude. Ask the man a question, and he talks to you like you're crap. The wife isn't much better. Match made in heaven, if you ask me. I definitely do not recommend this place at all. I gave a second star just because one of the gals that works there is very sweet and helpful, and I wish I knew her name so I could give her some credit. She has to be a saint to work with people like them. read more

Bird dog cat fish is one of my favorite pet shops! I get all of my fish from there. They are a little pricey but over all a great store!! The employees are very sweet and I always get the best service!! read more

Great selection of fish and live animals! A little more pricey then say Petco or Petsmart.. but the staff was friendly and helpful. Happy to help me and made sure I had what I needed. I bought 2 adorable male guinea pigs and some supplies. I will say they are super pretty, healthy and well behaved. Definitely "cuter" then your traditional short haired American guineas from Petco/Petsmart. read more

Rude and disrespectful. They act like customers do not matter. Only nice to those few that act like the owners/workers know all.

Bird Dog & Cat Fish is really a great location if you have or are looking for fish, mice, gerbils, rabbits, or frogs! They have a great selection of healthy, happy creatures and always nice and clean. The people in charge are knowledgeable and always are happy and able to answer any questions I have. It's nice to see such pristine and varied tanks and people who make sure the animals aren't just shoved in their tanks to be sold. They really do make an effort to keep everyone comfortable. While their prices are normal or a bit more expensive here than at a big box store, you can buy a fish or animal here without having to worry that putting it with other animals may wind up killing everything you have. I rated down one star due to the prices, and because I did see 2 dead fish amongst their tanks (keep in mind it would be WAY more at a retail location like petsmart, petco, or walmart and that some fish do have shorter lifespans). However I can still say with confidence that this is an absolutely fantastic location and I do drive to this location all the way from the Schertz area. Definitely 4 stars! :) read more

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They must have a solid business because they ignore customers. No hello, no we'll be right with you! Lost my business. Karma says they'll tank in 5 yrs or less! read more

Worst pet store ever made. The animals aren't cared for properly, its a mess, restricted products, the owners are just awful and disrespectful, every time I go in there I see dead animals. I doubt this place lasts very much longer, the only reason it still around is bc its the only pet store in town. I refuse to go there bc of how awful it is, I have to drive all the way to Stone Oak. read more

I have shopped here for several years. Very friendly to me but I am an outgoing friendly person myself. If you find the owners unfriendly I think you need to look in the mirror. They always give my dog a treat, inquire about his health, walk with me to find what I am looking for, carry it to checkout and thank me for coming in. read more

worst pet shop ive ever been too. Went to the back to see the rats and mice that they had, there was two dead mice in a "cage", when i told them about it they looked at me without a care, walked back there, and threw them in a trashcan. Proceeded to talk on a personal cell phone as she threw away the mice carelessly. Dead fish in the tanks, horridly disgusting how dirty it was in the back. Customer service is non existent. Bought my rabbit from here because i felt so bad of the conditions he was being held in, a disgusting "cage", with no food sitting in his own poop. The man and the Woman who own the store were talking about the price of the rabbit because they actually didn't have a solid price. Stay faraway from this place. read more

This place is GREAT! Small business pet stores are few and far between. This is always where I get the best quality fish and pet products! I saw the post about rude, but sometimes they are blunt and to the point, but this is also a great quality. I REALLY like this. They always answer questions knowledgeably and don't ever try to oversell. To top it off they sell Fromm for cheaper than any mail order place that I have found. read more

Always very stressed leaving this place. They circle around what they say and they're very rude. They told me if I brought my puppies in I could get free tags and when I did they charged me for them! I would rather bring my money to Petsmart! read more

I purchased saltwater from this place to do a water change in my aquarium. If you know anything about aquariums water quality and parameters must be perfect which is why we spend money on this. I was told salinity was 1.024 specific gravity. So I start doing my cleaning and get ready to add water to my tank and think to myself I better check this before I add it. GOOD THING I DID. 1.027 Is what he sold me which is way too high for any marine aquarium. I called him and ask why and what could be done about it. After being hung up on and told I was crying over spilt milk for expecting a product to be what it was advertised to be he told me oh well he didn't care add regular water to it. DO WHAT? This is exactly why I bought water instead of using regular tap water in the first place!!! I spent a total of 50 dollars on water I can't add to my tank and told he didn't care. My question is this would have killed everything in my tank and you dont care. WOW!!!! read more

Terrible pet store! The people who work there are extremely rude. The people there are almost always reluctant to help you in anyway. Also if you purchase something that is broken/defective they will refuse to help you return or fix it in anyway to save a couple of dollars for themselves. If possible, please avoid this pet store! read more

We buy our dog food here and the staff is very knowledgeable. Mike also helped set up my saltwater aquarium. He made everything easy and simple to understand, so I can enjoy it. He has always answered my questions and took care of some equipment that had to be replaced. It's a great family business. read more

I've been shopping at BirdDog, Redcrest (Boerne), and Petsmart/Petco (Sanantonio). This store has by far the cleanest and better selection of fish amongst the 3 places I've frequented. Their prices on fish are fair and I feel that they have more knowledge of the fish than the minimum wage guy at a chain store. Are they "rude" as others have reviewed? Eh well I will admit that they may be a little blunt and may not be super friendly. I wouldn't call them "rude", maybe just "not-overly-friendly". Their selection, cleanliness, and convenient location surpass any lack of grins. And I was there this weekend and a new gal if never met WAS smiley and friendly. I've been shopping here for 6 years now. I don't plan to stop. I buy fish and frozen fish-food here, I buy small crickets and reptiles in Boerne. Give it a try. read more

I have been shopping at Bird Dog Cat Fish pet store for several months and the staff is extremely knowledgeable and helpful. The owner of the shop was helping me choose a light for a fish tank and gave me a huge discount so I could afford the light I wanted. If your looking to support local small businesses in your area then I'd highly recommend using Bird Dog Cat Fish. Their Salt water fish tanks are unbelievable. It's worth the trip if you haven't been. read more

My West Highland Terrier has terrible food allergies. The owner of this store worked extensively with me and the allergy laboratory finding the right food minus the wrong ingredients. It was hard and took weeks in which he happily made special orders from his suppliers, but he nailed it with the current selection. A person could never get that kind of care from the big chains. They are my pet store for good. read more

Today I visited the bird dog cat fish store to get some feeder minnows and gold fish as I went to pick the gold fish as you normally do In a PET store the owner stoped me and said rudely " no ma'am I pick the ones you get if want to pick you have to pay more " I said kinda confused an shocked of his tone " but the sticker says 15 cents" he repeated the same thing and not wanting to argue I said " ok that's fine " we walked to the desk so I could pay he put them in a bag then proceeded to throw the bag with the fish one to the counter at me and said " just take them it's not worth it " And walks away whistling as if he's all high and mighty. Confused and kind of upset I get my family and leave the other customers that were in the store left to saying they would take there Business to Petsmart after hearing what he did and said I was not one bit rude saying 9 words not including telling him what I wanted The thing that bothers me is that no mater if a. Customer is pay $100.00 or $6.00 you should treat them the same There was no reason for how rude and snobby he was Every one knows that customer satisfaction is super important I normally don't post about this stuff but the amount of ungratefulness and out right rudeness was just to unbelievable to keep quiet I highly recommend driving A little further for better people skills If you hate rude people DON'T GO TO THE BIRD DOG & CAT FISH STORE THERE 100% disrespectful and unprofessional read more

This store honestly does not even deserve 1 star! The owners are the rudest people I have ever met! They DO NOT LIKE CHILDREN! I have a 3 year old who loves to look at the fish. We buy our dog and cat food there. The owners are never friendly and always stare at my daughter because she is giggly. She minds me very well though. I DO NOT recommend this pet store to anyone with children! The owners should have picked a business where they didn't have to deal with people in the public. The owner told me she was a retired teacher. Sure glad I wasn't in her classroom! Guess I will be going to TRACTOR SUPPLY COMPANY. They are actually pretty friendly there and LIKE CHILDREN! read more