I have been to this auto repair shop more than 3 times for work on my Audi, and each time the…read moreservice has been phenomenal. I work for the Ritz-Carlton, and the service reminds me so much of my training. I appreciate the transparency, even when mistakes are made, which is a rarity, especially nowadays. I look forward to coming back.

Service was done in time which included the forethought to order the parts in advance.read more

I had a few issues with my car, the main one being a dent on my drivers side door. I shopped around…read morefor quotes and Auto Body World gave me the best rate along with time for completion. The job was completed ahead of schedule and they did a great job. There were a few kinks but it's been 2 months since the job was completed and I'm very happy. I would definitely recommend!

Reasonable quote, good turnaround time, effective service. We had damaged our side mirror and this…read morewas repaired effectively in only a couple days. Would use again.

Honest, organized, efficient, fast, reliable. Highly recommend this shop for service. Ed was our…read moreservice writer and he was very communicative, helpful, and personable.

I went in for my state inspection and usually they aren't busy on a random morning midweek, but…read morethis time, despite setting an appt I still got my car 4 hours later. I was surprised that they give complimentary rides both ways so you can still be productive and get a free ride back to get your car! Matt and Christie were very helpful and personable! They made the experience easy to navigate! Thank you.

Mike, Mohammed, and Josh do an amazing job. When you're looking for a mechanic, you're looking for…read morethree things: good work, honesty, and fairness. These guys excel far beyond. I've been a customer and a fan for years, and they've never sold me wrong, never tried to talk me into something I didn't need, and they've always been very kind and very fair. I have an old car, because of the economy, and they have been so good to me and keeping it running. I really really appreciate this shop.

I dont know what happened to them. They were a very reliable shop for years, but this last visit…read morewas my last. I went to get a tire replaced, ended up with the plan to drop the car off the next day and replace 2 tires. They said the work would take 2 hours. I drop off the car, and 4 hours later I head over to get my car and it is still not ready. I wait there another 30 minutes while they finish the car and they tell mechanic says he cant re-install the spare because a part is missing. They show me the part on Subaru's website that is "missing" - I get my car and get home and check the next day (since it was raining) to find that "missing" part was tucked away under the bumper out of sight. Unfortunately I need to find a new shop because I will never go back there.

These guys are amazing, my family has been going to them for decades. We worked with the original…read moreowners and now we work with the guys that were and still are mechanics but own the place. They're great people, explain things in a way that other shops won't, don't see every one that walks in as a dollar sign and they treat you with kindness and a smile.

Outstanding service. Honest dealers. Highly recommended. I have been taking my two ten-year-plus…read moreHondas there for years.

All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

They are honest and their pricing is fair. The place is clean and the schedule is adhered to.read more

Unable to give estimate for standard brake pads and rotors replacement unless I provide VIN…read moreclaiming each car is different even if it's the same model as millions of other cars.

Highly recommend Stephen at Brake Masters. He provided a very competitive quote for rear brakes and…read morerotors on my SUV, saving me about $200 compared to the dealership. His knowledge and genuine customer service were a refreshing change from the typical chain automotive shops. Communication was fast, the work was done in about 40 minutes while I grabbed a coffee, and he even offered to move my appointment so I wouldn't miss NFL Sunday. Do yourself a favor and book Brake Masters for your next job!

4th brake job with Steve at Brake Masters. He must be doing something right if I have been going…read moreto him for the past 11 years. Do yourself a favor and get quality OEM rotors and Pads from Steve. Stay out of the dealership or other shops who try to tell to tell you that you have additional issues. Honesty, value, efficient, and friendly is why Brake Master should be the only place you use to service your brakes. M