Service was fast and customer service was good. I ordered an iced soy chai and a latte. I also ordered a veggie burrito and a salted bagel. The veggie burrito was poor. The hash brown was stale and really overpowered the burrito. So my egg burrito was just old tasting. The salted bagel was not a bagel but a piece of bread that had clusters of salt. We enjoyed our drinks but would pass on the food. I would probably find another coffee shop next time I'm in town. read more

Black Rock Coffee Bar - Iced Chai Latte - Coffee & Tea Near Me - Peoria, Arizona

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Stopped by on a Saturday afternoon and the drive-thru had zero line! The service was incredibly quick and friendly. My only complaint is that they hand you the payment tablet at a drive-thru window just to prompt a tip. read more

Black Rock Coffee Bar - Iced Caramel Blondie and Ham & Swiss Croissant - Coffee & Tea Near Me - Peoria, Arizona

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I keep going back hoping it will be better...but it's always something ...it's like they don't care. Rude service, it's fine that they don't wear gloves but touching your mouth then right after putting the lid on my cup is gross. read more

Warning, the service here is terrible, Me and my girlfriend recently came to Blackrock later afternoon on Wednesday the 21st and the people seemed almost annoyed to take my order the guy on shift who was wearing a blue shirt and was black kept pointing at me and my girlfriend while they were making our drinks and the service time was horrible. I made this yelp account specifically because of how upset this instance made me. Never coming back barista was so rude! read more

Black Rock Coffee Bar - Shaken Espresso - Coffee & Tea Near Me - Peoria, Arizona

It's simply okay. I did like their iced mocha latte. I do recommend their bacon, egg and Gouda breakfast sandwich. A recommendation I have: please put out napkin dispensers on your tables. People shouldn't have to go to the restroom just for napkins. Overall not shabby. Service was good. read more

Service was disorganized and slow. There was no communication between the staff. Everyone was waiting for drinks and food that was already made on the counter. Bad attitude between workers. Terrible experience. read more

I decided to try this black rock location again and they disappointed me. If i'm paying as much as i am for a Sublime iced fuel the least you guys could do is mix the drink. All the drinks in this order came with the syrup floating on the bottom. read more

Black Rock Coffee Bar - Iced Sublime Fuel - Coffee & Tea Near Me - Peoria, Arizona

Order online times need to be adjusted to realistic times. I decided to give this black rock another chance and ordered ahead 15 minutes although my quoted wait to have my drink ready was 5 minutes. I got to black rock and my drink was not ready and I had to wait another 10 minutes for it to be ready. At that point I could have gone through the drive through which I knew I did not have time for. I have had this issues multiple times and was told it would be resolved to realistic times but it has not changed. Very disappointing as it made me late to what I was going to. read more

Truthfully, its kind sad that it took 10 minutes for a walk in on a simple fuel with extra ice. Drive thru wan't busy, and barely anyone inside. They spent more time talking than paying attention to order. read more

Customer service is shit and it's always the fat ones that r rude and mess up my drink. Would not recommend coming to this location.

Not sure how this place got over 1 star, this location is absolutely filthy. Went inside with my family and they charge us for 3 large drinks, we got 2 small and 2 large. The staff were extremely rude when we advised what we ordered. I will absolutely stick with Starbucks. read more

Only got 2/3 drinks I ordered and the drinks I did get did not taste good. Come to black rock 5 times a week and this is my first and last time at this location. read more

Great coffee just FAR too expensive it was both shocking and hilarious how much they charge. I just got a vanilla cold brew with soft top... $8?! That's the price of a meal. Not coming back ever ever ever for that price I'm sorry :( read more

Absolutely love Black rock. I used to go to starbucks but this has become my go to place. The bacon gouda sandwich tastes much better here and same with their coffee. Last time I went, I tried the jalapeno cheddar bagel. It was so fluffy and had soo much cream cheese. It was delicious. The service is always great and everyone is always so friendly. read more

Black Rock Coffee Bar - Jalapeño cheddar bagel - Coffee & Tea Near Me - Peoria, Arizona

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Nice ambience, good coffee. Customer service is usually great with the occasional grumpy teenager but that is, fortunately, rare.

The short of my score is Product quality - 3 (McD's dark roast is on par with flavor and strength to Blackrock coffee and doesn't cost almost $4 for a medium), Guest Service - 0. One would think with the plethora of coffee joints currently open and continuing to open, the similarity between product offerings amongst the competitors and the markedly increasing costs they charge (yes, coffee bean production is getting more expensive) any business in this arena would be striving to set themselves above the rest with things they can control.....like customer service. I popped in around 5:30 am the other morning and there were three young ladies working behind the counter. There were zero other customers in the location, and they had one car in the drive thru being served by one of the young ladies. The other two were doing things. I stood at the counter for at least a minute and a half, (from when I actually started timing so in fact it was possibly as long as 2 minutes total) before anyone even acknowledged my presence. Granted, 1.5-2 minutes isn't a long time when a place is packed and the employees are hopping to prep and serve guests.....but when there are ZERO other customers in the place.... to even get a "good morning, be with you in a moment"? When I did get addressed, the rep's interaction was a flat as calm lake, no smile, no engagement, nada. I got my simple coffee with cream (heavy handed by the girl), got a "have a nice day" and before I could take two steps toward the door, all three were deep into their phones. If you have a product that is unique and absolutely rocking and easily miles above the competition, though I don't agree with it, you can afford to treat guests with such disdain....but with coffee and other offerings that are "ok" at best? Oh ya, forgot to mention twice I've tried their breakfast sandwiches and on both occasions, I would have to say McDonalds is better. At McDonald's I don't expect good customer service....I'm happy if my order is actually correct. At a "premium coffee establishment", the bar should be higher. I believe in giving a business a few opportunities to truly demonstrate who they are because being a business owner with over 100 employees, I know some team members can be "challenging" to get to meet your service level goals. This last visit was third try at this location, and each experience has been remarkably the same which means the leadership of this location is the source of the problem,... the team members performance is merely a symptom. read more

Thought I'd try BR rather than Starbucks across the street. Coffee was good. The coffee cake that was featured in the case was terrible. Service was "eh". Staff is young (nothing wrong with that) but more focused on socializing with one another. Lastly, I opened up that laptop and grabbed a seat. No plug near by. It looked like there were only three available in the entire restaurant. So, the coffee joint across the street has decent service, food is better than terrible and plenty of spots to plug in...I guess Black Rock Coffee Bar won't be a repeat. read more

Thought I'd try this coffee place which is across from my regular place. 1st time and last time I visit. Asked for a large hot vanilla latte. what I got was a cup of v latte that was 40% foam - even though I requested no foam. 6 bucks I should have went across the street to Starbucks and paid the extra 93 cents and would have got what I wanted. This coffee shop stop was a waste of money and time. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Peoria, Arizona

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and yet again i'm disappointed, i went there and when i got there i had used a gift card and the girl at the window said there was only a small amount of change on the card and asked if she could just throw it away and i said please and then she proceeds to look at me in confusion and says that i owe her the same amount that was left on the gift card. so she threw away something that had the same amount of change she was asking for and still made me pay for it read more

Drinks are good but they're out of something every single time I've gone and I go a lot. Just some examples.. out of the lid for drinks with cold foam so had to drink them with a straw, out of citric acid for drinks, out of fuels.. HOW are you out of fuels?? That's half your menu. And the worst part is that we wait 15-30 minutes every single time for our drinks even if there's only 3 cars in line. The workers care more about socializing than making the drinks. read more

I had an amazing experience with the nicest barista! This sweet girl wendy was so helpful and made my day so much brighter. I will definitely be coming back here just because of her! read more

Nice vibe and they have a drive thru. Glad to have an alternative to Starbucks in the area

Wish they would take sugar free more seriously. Otherwise they are usually very nice. They definitely need to designate a line outside the drive through for when it get's busier because people either block the flow of traffic trying to squeeze in or the people that wait in one of the aisles get cut off by those waiting in front of the fire zone(again, blocking traffic) and treating it like a merge even if others have been waiting longer. read more

The most watered down chai and horrible cold foam that is sour and chunky. The staff seem almost annoyed to give you your drink. This place is somehow trying to compete with Dutch Bros? Not to mention this cost almost $8. I would not recommend going here. Just go to Starbucks across the street until they build a Dutch Bros in the area read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Peoria, Arizona

My first time at this location and the service was amazing like always! The Ambiance always gives you a positive look on your day and the food is always amazing! My wife got the iced chai tea latte and I got a hot Americano, their Americano are the best and have not tried another that can beat it! read more

Black Rock Coffee Bar - Mapper donut with drip coffee - Coffee & Tea Near Me - Peoria, Arizona

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Great staff and great drinks! Just the right blend of sweetness and roast. Everyone is always friendly and helpful.

This is probably my favorite coffee shop every time I come to Arizona. If you ever had the pleasure of having coffee in borders bookstores when they were a thing this place tastes just like that. You can taste coffee as well as the sweetener added. It doesn't taste like milk and water and they BLEND THE ICE INTO THE CHILLER! I wish I could get a chiller every single day. The service odd always nice and swift and it's a comfortable place to sit in and get work done. read more

Really good coffee! Better then the greenway location. I got the iced caramel blondie so good. Happy they didn't make so sweet like other locations. My brother likes the caramel blondie chiller that one is more sweet. $2 drinks today for a medium and they have the whole week specials. read more

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Love Black Rock! Their staff is always friendly and professional! I love the modern black cups and straws for my drinks. And the Breakfast food is delicious! read more

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Stopped by for a cookie and a drink. We ended up with a muffin a cookie and a drink. All 3 were awesome and we revised 2 more times while we were in town. Apple cinnamon pecan muffin and chocolate chip cookie were great. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Peoria, Arizona

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Service and overall performance is always so rude. Most workers never make an effort to try and communicate and at least be welcoming.

I don't normally come here. The service was horrific. I entered the store to order two drinks. I waited for 5 minutes at the register before someone greeted me and took my order. It was busy so I have them the benefit of the doubt. Then I patiently waited for about 15 minutes while I saw other order being completed. I then approached the counter to ask what was taking so long. The employee apologized and said he'll make my order right away and the order was then completed in about 2 minutes. So not only was I not greeted upon entry and had to wait to place my order, but it was completely forgotten about/missed and it took me an extra 10-15 minutes waiting in there. I will never come back to this place. 1 star is too high. read more

Iced Caramel Blondie & Iced Chai Tea with oat milk The drinks were smooth. The atmosphere calm and the decor hip. Great place to become a regular. read more

Black Rock Coffee Bar - Iced Caramel Blondie & Iced Chai Tea with oat milk - Coffee & Tea Near Me - Peoria, Arizona

Black Rock CoffeeAWESOME I love the smoothies, teas. coffees, and Fuel energy drinks!! A variety of pastries are delivered from a local bakery every day fresh & delicious. Including pastries like scrumptious croissants cookie banana bread plus more to choose from Pastries can be ordered warmed up too. *Everythingwith Spinach & Cheese *Almondwith almond butter *Ham & Cheese Everything I've tried has been great and outstanding!! The drinks are awesome!! The staff's always amazing friendly and go out of their way to make sure that the customer is happyThey also have a rewards program which you earn free drinks!! Thank You Black Rock read more

Just spent 25 minutes in the drive through line for two drinks and for them to get the order wrong. Absolutely ridiculous.

I'd only ever been to one Black Rock Coffee years ago and wanted to check out this newer location today since I was in the area. There was no line at all in the drive through so it must have been meant to be. That's what I tell myself every.single.day when I'm buying all things coffee ha ha ha Anyways their were quite a few things on the menu that sounded great, but my daughter decided to try the Caramel Blondie and a Horchata Breve...don't forget the blueberry muffin. Service was great and we had our drinks and snack quickly. Once we tasted our drinks we ended up switching because I liked the Caramel Blondie better than the Horchata. I'll definitely come back to try some other options. read more

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Yum. Every coffee I've gotten here I've really enjoyed. I can't speak for anything other than coffee on the menu but the atmosphere is fun and employees are efficient. Totally going back over and over. read more

workers at window always giggling and gossiping over handing me my damn drink. privileged peoria kids. not a very welcoming environment every time i stop by, always being stared at and never greeted properly but when there's some white people ahead of me they can suddenly socialize and turn a 5min line into 15 my money runs the same as everyone else's, do better BR read more

Customer service? What in hck is that?! This location and the people who works here don't care about your order whatsoever. Waited 20mins for a fcked up order. Got the remake order and it's watery as hck. No sorry or nothing. Terrible place to get coffee. read more

Tried for the first time and hooked already! The iced Mexican mocha was incredible! Love that they have a drive thru so I can be lazy too Got signed up for their rewards program so will definitely go back! read more

Black Rock Coffee Bar - Outside - Coffee & Tea Near Me - Peoria, Arizona

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