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Black Tie Classics

2.9 (8 reviews)
Closed • 9:00 am - 5:00 pm

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Echelon Ford - Call wait time. Terrible customer service.

Echelon Ford

(29 reviews)

I came here back in 2013, fresh out of divorce court. I needed my truck serviced and while it was…read morein the shop I decided to go check out the 2013 Mustang GT, but I had no intention on purchasing one. I didn't think there was anyway I'd be able to buy one within my budget. Chris, a long time salesman with the dealership, came out and greeted me. He was genuinely a cool guy and we talked about the new Mustang. I said I would just love to drive one, I've been a Mustang fan my whole life. He grabbed some keys and we went for a cruise. Chris didn't act like your typical sales guy, he was laid back and a true car enthusiast. No talk about numbers or deals. It was like two buddies just out for a cruise in a hot rod. When we got back, we parted ways and I went to check on my truck in service. I really wanted that Mustang. I went back to Chris and said "Hey man, I don't think I can afford that car, but can we just see what it would cost?" No problem. He ran some estimated numbers and the payments were well above what I could afford. I told Chris that and he said "Hang tight for a minute." When he came back, the GM was with him (I forget his name). He said "Give me a number that would need to drive off in that car today." I gave him the number, he looked at Chris and said "Make it happen." They ended up giving me a lot more money for my truck than I thought a dealer would, and they kept going up until my payments on the Mustang hit the mark. No haggling, no hassle, no back and forth. Seriously, they put the price exactly where I said, worked with Ford Credit and got me a rate you'd barely call interest. I was treated like a repeat customer from the beginning. Top class dealership!

Worst service department I've ever been to. I asked 3 times to come look at the part IO needed…read morere[laced and 3 times they refused saying oh we know which one it is. The had a picture and I told them it was the wrong piece. After a month of getting the part in and waiting another 2 weeks to get service, it was wrong. By the way, the service charge was $104.00 for 1/2 hour if it had been the right part. Avoid this dealership at all costs.

Black Tie Classics - car_dealers - Updated May 2026

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