We had high hopes for Blackbird in Naples, FL, and the food and service from our server and the kitchen were absolutely outstanding--hands down some of the best we've had in the area. The dishes were creative, perfectly executed, and worth every penny. Unfortunately, the host staff and the entire outdoor seating experience were a complete disgrace for a restaurant at this price point. We had a reservation, but when we checked in, no one asked if we wanted indoor or outdoor seating or if we had any preferences at all. They just sat us outside facing blank walls with zero view, 20 minutes passed our reserved time. Our table was basically in a walkway for the hotel--hotel guests and their dogs were constantly walking right past us the whole time. It felt cheap and chaotic, nothing like the upscale vibe the restaurant tries to project. This should have been a training moment for the front of the house on basic customer service. When we questioned the seating, the hostess was defensive and immature instead of helpful. She never offered to move us unless we waited 2 hours for an indoor table to open up, never sent a manager over, and not a single manager came near our table to check on us despite how clearly dissatisfied we were. We had a reservation and were treated like we were just a walk-in. At least we hope the hostess mentioned to a manager how unhappy we were. For what you're paying for the food at an upscale place like this, the outdoor area should actually represent the restaurant properly. It needs a major upgrade, and the host staff clearly needs more training on customer service and paying attention to where they're seating people. The kitchen and servers saved the night, but the front-of-house experience left a really bad taste. We'll be back for the food, but only if we can guarantee indoor seating. read more

This place is an experience. From start to finish everything was excellent. The decor is romantic and cool. The menu is family style so the table go to try everything . The food is light and delicious. Such a fun evening read more

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What a wonderful experience! The ambience is urban cool, the food was excellent, and the happy hour menu had amazing prices! Nemo was our waiter and was so professional and knowledgeable and personable! Definitely will return! read more

The ambiance is what drew us to this restaurant and the food did not disappoint! The brisket rice was so good, we ordered an extra one for the table. Calamari was cooked perfectly and tasted great. The desert was beautiful and well balanced. Great service as well and kid friendly. read more

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- Food is quite good - Service good - Ambiance is nice although VERY dark. - Bar too small - Tough to get in read more

I almost don't want tell anyone how good it was because I don't want it to be any busier than it was last night but this place deserves a big wow! You definitely must try it out! Their service is amazing. Their food is superb and the atmosphere is wonderful if I were to say anything negative it would just be that it was really loud inside however we sat outside so it was perfect. read more

Blackbird Modern Asian - Chinese Near Me - Naples, Florida

AMAZING time for my birthday dinner. Had to change my reservation to a bigger number, they were able to accommodate us during a very busy season dinner rush. Food was outstanding read more

Blackbird Modern Asian - Chinese Near Me - Naples, Florida

Absolutely beautiful restaurant! As soon as you enter you're transported to a high-end Asian decor restaurant. It was extremely busy and even with a reservation we waited an extra 20 minutes but thankfully were able to get a drink at the bar. I had the mulan mule to drink and the Bangkok Street Noodles. Everything was delicious. The food is family style portion so you can definitely share with two people (unless you're very hungry). It's a great date night spot. Note that you have to valet. read more

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Hearing the hype about Blackbird and its success in Juniper we couldn't wait to get a reservation at the new Naples location. Get your reservation in early or you'll have to grab a drink at the bar as there will be a wait. Even on a packed weekend night, our experience was nothing short of phenomenal. The service was top notch, your food came out quick and all the dishes packed a ton of flavor. Our favorites of the night were the beef jerky, truffle salmon rice appetizers, the duck fried rice, Sichuan ribs, and Bangkok street noodles. Blackbird is the new face for Asian cuisine in Naples, a must try! read more

Blackbird Modern Asian - Chinese Near Me - Naples, Florida

Peking duck is awesome. Enough for 3 people. The deserts were interesting too. We sat outside. Very nice view. read more

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Nice atmosphere with superbly trained staff and smooth operation. All our appetizers were fantastic and everyone's cocktails delicious. But this is where the 5 stars stop. (I rated 4 overall Stars) Our table's main courses were kind of lackluster, the various noodle based dishes tasted super similar, without much distinction besides the different added proteins. We will go back for Blackbird's Peking duck, which might be the restaurant's true shining star according to several reviews. read more

The food was delicious, and going on a Monday was a bonus -- we enjoyed 50% off happy hour prices until 10 p.m. Alana was attentive, offered great recommendations, and genuinely seemed happy to be there, which made the experience even better. Free valet for Porsches if you're lucky enough to own one! read more

As always a restaurant owned by Scott Frielich is a 10/10 in every aspect. We have been huge fans of his restaurants for years, what we appreciate most about his specifically is how CONSISTENT they are. You can go 100 times and each time will be just as perfect as the last, which is so rare!! So happy to hear he was joining our coast over here in Naples! Service, food, ambiance, efficiency, design, hospitality, attentiveness, absolutely everything is always on point. Just outstanding! read more

Our party of 5 was unable to make a reservation at Blackbird because the website said you must be a party of 7 or more, and when we called they said 8 or more. So we decided to show up early (5pm) on a Friday to see if we could get a table, and if not then maybe a spot in the bar. The hostess told us there was a 1 hour and 45 minute wait for a table, so we didn't put our name on the list, but we were lucky to get a small table in the bar. When we overheard another employee tell the hostess that he'd have tables ready in 30 minutes, we decided to put our name on the list. In the meantime we ordered drinks and 4 dishes from the happy hour menu in the bar. Our server was very professional and nice. Of the 4 dishes we ordered we only liked two of them... the burrata with Japanese eggplant, which was very tasty, and the Cantonese eggroll. The Mongolian brisket bao bun was cold and the meat was tough, and the lettuce wraps with chicken were salty and the lettuce wasn't the usual tender butter lettuce. A few minutes after our food arrived in the bar, the hostess said our table was ready. It's a mystery how the wait time went from 1 hour and 45 minutes to 25 minutes. If we had known we would have waited to be seated in the dining room rather than having to move. Once reseated, we ordered the miso black cod, crab fried rice, and the whole Peking Duck for the table. Our server said that the duck was the best in the country, and the multi day cooking process was explained. It sounded delicious. We've had Peking Duck many times and all agreed that this was definitely not the best we have ever had. The color had an unnatural bright red color, it was served whole rather than being sliced with the skin and meat separated as it normally is, and it had a huge amount of fat and little meat. We found it difficult to cut and serve. Even the hoisin sauce didn't have the same deep flavor of others we've had. The crab fried rice, which we were told had king crab and blue crab, instead had NO crab that we could see. Fortunately, the miso black cod was a winner. The service was frenetic and frustrating. The platter the duck was served on was huge and took up the entire table. When the server brought the miso black cod and rice he looked at us to make room for the dish which wasn't possible. He finally left it teetering on the edge of table, nowhere near the person in our group who had ordered it. He was already turning away to speed off to the next table as he was still explaining the food, so we couldn't even hear him. Saving the more positive for last, the ambiance and decor at Blackbird is beautiful, with cherry blossoms floating on the ceiling, and Asian decor throughout. The happy hour is very reasonably priced with a nice variety of food and drink options. And there's free valet parking right outside the door which is much appreciated. I'm hoping that the snafus are due to the short period of time Blackbird has been open. The other positive reviews give me hope. I will wait a couple months for them to hopefully work the kinks and quality issues out and then give it another try. read more

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AMAZING Food, Disappointing Service I debated whether to write this review because everyone has bad days, but I think this experience highlights the importance of proper training, communication, and staffing. FOOD Let me start by saying the food was outstanding. The quality, flavor, and presentation were exceptional. Every dish felt intentional and thoughtfully prepared. If you're looking for excellent Asian cuisine, this is absolutely a place worth trying. The Tuna Crispy Rice was a standout and something I would highly recommend. SERVICE Unfortunately, the service left a very different impression. For context, Blackbird gave us a reservation time of 9:15 p.m. the day before. We did not choose that time ourselves. I understand that this was close to closing, but if guests are expected to finish within a specific timeframe, that should be communicated when the reservation is made and politely reiterated upon arrival. As someone who previously worked in upscale dining, I know that expectation can be communicated professionally. When we arrived, our waitress greeted us politely and explained the menu and portion sizes. Since it was our first visit, we appreciated that. After ordering, my partner and I briefly bowed our heads for a private prayer. The waitress approached during that moment and jokingly referred to us as "love birds." On its own, that wasn't a problem, but the interactions that followed felt increasingly uncomfortable. While we waited for our food, she returned numerous times asking whether we wanted to order additional items, despite our food not yet having arrived. Once our meals came out, we requested water and additional soft drinks. A younger staff member brought the water, left the bottle at our request, and was incredibly kind and accommodating. Shortly afterward, our waitress returned, criticized the other employee in front of us, removed the water bottle, and appeared frustrated when we asked to keep it. It created an awkward situation that guests should not be placed in. Later, when I asked for the menu again, the interaction felt dismissive. Rather than engaging with me directly, she handed the menu over while facing away. At that point, we decided we would finish up and leave. My partner attempted to order one additional item and requested the check. We were then informed that the kitchen was no longer serving hot food. While that's understandable near closing time, it would have been helpful if that information had been communicated earlier. The most concerning part of the evening occurred when we paid in cash. When our change was returned, more than $10 was missing. After my partner called attention to it, the waitress immediately produced a $10 bill and stated that she had been wondering where the extra money came from. At that point, we were simply ready to leave. The experience was frustrating because the food was genuinely excellent. The kitchen clearly knows what it's doing, and the other employee who assisted us was wonderful. I hope management addresses the service concerns because the quality of the food deserves an experience that matches it. read more

Amazing place. We are so so lucky to have a quality Asian restaurant in the area, finally! Blackbird does things perfectly from the ambiance, to the service, to the food! I don't think I've run across a more friendly and accommodating team of folks ever... they just couldn't have been nicer! And that food! I had the Tika Masala General Tso's Chicken, which was a unique take on the dish we all know and love. It was so flavorful! I would also recommend the salmon on sticky rice appetizer and the Bangkok Noodles. I had more than 20 folks in my party, and literally everyone loved their dishes and said they will be back. Go soon! read more

Blackbird Modern Asian - Key lime dessert - Chinese Near Me - Naples, Florida

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The food was delicious, the ambiance was divine, and the atmosphere was transformative. The only downside of this experience was the wait time. We had a reservation for 8:30, checked in 5 minutes early, and still had to wait until around 8:55 to be seated. Also, when the server asked if we'd ever been here before and we said it was our first time, she didn't take any time to explain that this was a family style service, we had to ask how the menu was implemented after witnessing other tables around us sharing entrees. Other than that, the experience was top notch! We will definitely be back to try more menu items. read more

Ambience is really super nice. Waitress was nice. My codfish that I ordered was a nice piece of fish. The brisket burnt ends fried rice, however, was not as good as expected. I guess we wasn't lucky enough to find the meat in the rice. There is a signature drink blackbird was nice. So if it wasn't for the rice, this restaurant would get five stars. read more

Blackbird Modern Asian - Our cute table outside. - Chinese Near Me - Naples, Florida

It didn't take long for the wheels to fall off on this place. While the food remains great, the hostesses and managers are out to lunch, unable to effectively manage their patrons. I was placed on a "waiting list" at 3:30 pm and at 4 was told that the wait would be 90 minutes. Fair enough, I didn't have a reservation, but it was perplexing staring at a half empty restaurant. At 4:15 we decided to go elsewhere when the phone rang. They now had a table but we would have to be finished in an hour so they could accommodate their reservations. Strictly amateur hour with a total lack of oversight. If you don't have a reservation, don't bother. read more

Katie S., my server, was fabulous! The patio is to die for; I cannot believe that they were able to make the outside as equally as intimate as the inside. I was too enamored by the food to take pictures, but trust it is fabulous and the quality and value provided is unmatched! read more

Blackbird Modern Asian - The Patio - Chinese Near Me - Naples, Florida

First time here, it's a bit tricky to find. Valet parking. Great happy hour but get here early. The service was top notch at the bar, our bartender Sergio was great!!! The ambience is beautiful, decor lovely. The food is outstanding , a bit different, ask Sergio for recommendations!!' read more

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I come to Naples for work and am very happy I found this place. High end Asian and the best thing I had in two visits was the signature drink "Black Bird". It's just a really great espresso martini with a dope cold foam on top. Shits fire, especially if the female bartender makes it. All the bartender's are dope by the way. In two visits, I tried the short rib appetizer, the crispy salmon rice, the Orange chicken and crab fried rice. I wanted to try the crab garlic noodles but punked out putting it on expense at $52. Definitely on my list for next time. Very solid spot. The orange chicken is white meat and the sauce is more wet than sticky and you can taste the zest. The short rib was short ribbing, just remember to mop up with the sauce. Salmon rice was solid as well as a very good crab fried rice with plenty of crab on top. My only issue is the entries don't come with rice. Feel that's wack at a Chinese restaurant but my company will be paying. Just be mindful of that and start with a black bird. If you want more variety than garlic shrimp and mid Italian/Mediterranean try this spot. read more

Had dinner and drinks at Blackbird modern Asian. Wonderful experience. Celebrated my husband's birthday. Chris the bartender was very friendly and told us that it is a very popular restaurant and reservations were the way to go. Our server Brianna was great and Jason was very professional. Dinner was delicious and the ambiance was incredible. We were lucky to sit under the beautiful cherry blossom tree. Will definitely return. read more

After a very disappointing first experience, the owner personally reached out and was extremely persistent in wanting the opportunity to make things right. He truly went above and beyond to rectify the situation, including inviting us back with a generous gift card. I'm so glad we gave Blackbird another chance because our second visit was absolutely amazing from start to finish. The food was incredible, the atmosphere was great, and the service completely changed our impression of the restaurant. Dea, our server, was exceptional -- attentive, patient, knowledgeable, and genuinely welcoming. She took the time to explain how the restaurant works, gave us great recommendations, and helped guide us through ordering, which made the experience feel seamless and enjoyable. The manager also came over to introduce himself and checked on us throughout the evening, which really showed the level of care and effort being put into customer experience. Overall, this visit was everything we hoped the first one would have been, and we truly appreciate the effort made to turn things around. We're very happy we came back and are already looking forward to returning again. read more

It's been a long time since I've gone to a restaurant that has wowed me. Dining out these last few years has been poor quality, over priced, and mediocre service. But not at Blackbird!! I had no reservation on a Saturday night and had to wait about 90 minutes. The place was packed and people willing to wait. That's always a good sign. We had a few drinks at the bar during happy hour and waited outside. We get seated for dinner our server was a gem and made great recommendations. Pork belly, brisket fried rice, cod fish, and Bao buns we went for it all. The food was up there when it came to presentation, portions, and taste. I went out of my way to find the Manager to tell him it was worth the wait. What a fantastic experience. Run to Blackbird, don't walk. read more

A quick in and out dining date. They tell you food immediately comes out so you are seated and eat within 15 minutes of seating. Waitress is short & sweet with interactions. Felt too hurried. Food was delightful and place was pretty inside but we sat on the outside "patio" which felt like an alley way Probably won't return. Got a headache on way home & wondered if they use MSG read more

Blackbird Modern Asian - Alley way tables - Chinese Near Me - Naples, Florida

Food was good, atmosphere was great, service wasn't too good. Don't order all the food at once unless you want each meal coming out rapid fire. They rushed every everything. Waitress wasn't pleasant and never changed our silverware between appetizers and dinner. I would give blackbird a 3.7/5. read more

Our server was great. Mgr said he just came from the kitchen. Good move. Food was very good for the most part. My problem is with reservations and attitude from the host. We had an outdoor reservation for 530. She first told us we were on a waiting list for indoor. My wife asked what happened to 530 outdoor reservation? Her response, without looking up, was "It's not 530 yet". It was 528. Waited a half hour for our seats. 2nd time I waited 1/2 hour for a seat after reservation time. No apology just snarky and arrogant attitude. They can take a reservation but can't hold it. Like Seinfeld scene with a rental car. There are too many restaurants to choose from. I'm not choosing Blackbird again because I had a knot in my stomach and didn't enjoy the experience read more

Juliana B was a fabulous server She was very knowledgeable and friendly Calamari was fab Egg plant with burrata very tasty but could have used another slice of eggplant Duck fried rice was also fab Beautiful decor read more

Savanah was amazing, her recommendations were incredibly delicious! amazing service , always with a smile. the atmosphere was amazing! we will definitely come back and request her. read more

Blackbird Modern Asian - you have to try the black bird! - Chinese Near Me - Naples, Florida

This spot absolutely lives up to the hype when it comes to food and drinks. The bartenders work incredibly hard. They're fast and attentive. That said, the experience can feel like total chaos, especially when it comes to seating at the bar. There's no clear system for who's next, and it often turns into a free-for-all. People who have been waiting patiently get overlooked by others who just slide into open seats without any awareness or concern that others have been waiting. It creates a frustrating dynamic that takes away from what would otherwise be a great time. What this place really needs is a bar "captain". Someone actively managing the room, keeping track of who's waiting, who's about to leave, and guiding guests into seats in an organized way, similar to how a dining room is run. Plenty of top-tier bars do this, and it makes a huge difference in keeping things enjoyable for everyone. There's so much to love here, and the team is clearly putting in the effort. With just a bit more structure in the bar, this place could go from great to exceptional. read more

Been here a handful of times since opening. Tonight the place was packed but management and staff were very accommodating to get us sat in the bar area and quickly taken care of given the circumstance, what a great staff! Food was amazing as usual and comes out so quickly for how busy they are, try the new pistachio desert! why would you go anywhere else if you're looking for asian food in naples? read more

We had a 5:30 reservation, had to wait about 15 minutes with many other people who had reservations also. Did not realize it was HH until 6pm. That was a plus because the food and drinks we ordered before 6pm were discounted. Now for the food, it was PFChang at best. Over done, greasy, masked with heavy sauces and tasted like msg. The eggroll was so hard and heavily fried it was hard to cut through. The filling was tasteless. Nothing fresh here. We ordered the duck fried rice suggested by our waitress. It was ladened with oil and sauce, hardly a vegetable in sight and a dollop of gooy duck in some sauce on the top. We also tried the orange chicken which was just ok, the beef jerky was ok also, but nothing that creative. I give the two stars for the decor. Also came home and my clothing and hair smelled like frying oil. read more

Not sure what all the hype is about. Best part were the servers. Food average for Naples. Bar super small...10 stools and a few club tables. Extended happy hour is a nice feature. Looks like they just did a cosmetic revamp of BoneFish which occupied the space previously. Should have done a few structural changes to enlarge the bar. Strategic mistake that may cost them when the novelty wears off. read more

My partner and I and 3 other family members recently enjoyed our sixth dinner of the season at Blackbird in Naples, and once again, the experience was absolutely phenomenal. The food was outstanding, the atmosphere was warm and inviting, and the service was exceptional from start to finish. What truly made this visit memorable was the incredible hospitality shown by Sasha Jaime, one of the managers. Sasha was among the sweetest, most cordial, and genuinely caring hospitality professionals I have ever had the pleasure of meeting. Not only did she take the time to personally welcome us and ensure everything was perfect, but she also recognized us as regular guests and surprised us with a beautiful dessert tray. That thoughtful gesture made an already wonderful evening even more special. In today's world, exceptional customer service stands out, and Sasha exemplifies it perfectly. She is a tremendous asset to Blackbird, and her attention to detail, kindness, and professionalism deserve the highest praise. Thank you, Sasha, and thank you to the entire Blackbird team for consistently delivering an outstanding dining experience. We look forward to returning again and again. -- Reverend Nick Montanino read more

Much better tonight. Get ready for the spice. Pad Thai was good. Chicken fried rice spicy. Menu never mentioned spice in rice. Redone and still spicy. Manager checked on us . Waitress not to friendly actually she's rude. I think nice if you run the bar tab up. Manager did comp the spicy rice. read more

Complimentary valet parking makes it easier. The food was delicious and the patio view was relaxing. The service was also outstanding. I am not giving the place 5 stars just because there was so much interaction among the hostesses and the managers just right by the table we were seated at and it was kind of disruptive. Maybe this can be corrected and the it would be perfect! Other than that, if in Naples or in Jupiter, you should not miss this place! read more

This place is maybe the only place I have been in years that gets a 10/10 for food, service and ambience. We sat at the bar and the service was friendly and impeccable. All cocktails made with fresh, real ingredients and delicious! The food was absolutely amazing and I would choose to eat here again and again and again. read more

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Absolutely great excellent service delicious food fun vibe. Make a reservation super busy.

Reservations for 5:00. Didn't get sat until 5:40 even though we were called 3x prior to make sure we were there by 5:00. Service was absolutely horrible. She never came to check on us, couldn't seem to get the right amount of silverware correct. A few of us asked for recommendations and she wasn't helpful there either. I asked for a recommendation that would have veggies in it. She suggested Dan Dan. Not a vegetable to be seen. She told us she didn't split the checks for us because we didn't ask in the beginning (like that's our job?). Then each of us had to tell her what we ordered so she could split them. No manager checking on tables either. It's a beautiful restaurant, but that's all the positive I can give. We had such high hopes for this place. I'm not sure why it's so busy except that people have reservations and have to stand around waiting for them? read more