We had Fireplace Techs clean two gas inserts for us. One of the inserts needed a new pilot light…read moresolenoid replaced. Angel completed the repair and cleaning of both units. He was meticulous with his work & both look brand new and are running great for this winter. I would definitely recommend.

In our search for help for our sick fireplace insert, we were referred to Fireplace Techs. We were…read moreable to get an appointment quickly. Angel came out this morning and did a thorough cleaning and repair. He was on time, pleasant, obviously competent and very professional. Our experience with this company has been positive from the first phone call. Their office staff was great. We got a confirmation call the day before. Their communication was excellent. I can certainly recommend them.

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I highly recommend Creative Energy. Cole helped me restart my fireplace insert over the phone…read more Problem solved in 5 minutes!

Another big shout out for Hearth & Home and this time....their customer service. From a great…read moreinstructional phone call to take us step by step to replace the batteries in our unit, to a home check and reset of the logs.... everyone we've encountered there has been beyond nice, super helpful, knowledgeable and such a pleasure to work with.

Can't say enough good things about the experience I had today at their showroom with their rep.,…read moreMyles. He sourced the two parts we were in need of, tested my existing parts to make sure they were the actual source of the problem and then tested the new parts to make sure they were functioning properly before I left the store with them. Go there and buy things.

Super professional and knowledgeable. Was able to complete my inspection and cleaning quickly!read more

I researched a bunch of chimney sweeps. Turns out many were related. They all up into one agent…read moresetting appointments, some sort of corporate or franchise thing? Need to be careful about this. I picked Darren because he's local. Previous owners somehow screwed up the functionality of my fireplace. They tore some things out so when I do have a fire, usually duraflame, some of the smoke leaks out into the room. Darren diagnosed the problem and did a custom fix, installed a smoke guard, chain screen protector; did a great job, doesn't leak anymore. Great service, good price; also an honest chimney sweep, he looked at the chimney said it doesn't need cleaning. Highly recommend.

My fireplace remote died and I spent easily four months pursuing the East Bay folks who sold me the…read morefireplace, trying to get a replacement. (It was weirdly hard to find the remote online.) Finally I called London Fireplace Shoppe. They called me right back, verified some particulars, found two remotes, and a few days later I could use my fireplace again. I'm still waiting for the other place to respond. Six. Months. Later. London Fireplace Shoppe were super-nice, as well. Hugo said he gets in around 6:00 a.m. and I could come as early as that and that his colleague typically stays until 6:00 p.m. Thank you!

I have been wanting to convert my circa 1920's fireplace from wood-burning to a gas log for years…read moreand London Fireplace Shoppe made it happen so easily and quickly. Brian provided great info on products and options to suit my needs. He provided plumbing specs so that I could get a gas line installed properly and 2 days later, voila! I am enjoying my morning coffee in front of an easy to start and turn off blazing fire that is keeping my living room so warm and cozy! Thank you!

We went to O'Kells and they sold us a gas system with the right log set up for the size of our…read morefireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly.

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

Martin and Aide are so great! Their prices and quality are both excellent. They are very easy to…read morework with and completed the job on time. We had to coordinate with six homeowners in our condo association and Mister Chimney were flexible and accommodating, which made the process run smoothly. We absolutely will work with Mister Chimney again when other chimneys in our complex require repair. They are our preferred vendor.

replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

After visiting four Bay Area stores Im sure Blaze is the best place to shop for a fireplace. they…read morehave wide variety of electric and gas fireplaces on display and in stock. John knows absolutely everything about fireplaces and explained and described exactly what I needed to know. They consult, sell and install. I got my Gas linear Heat&Glo fireplace and happy with it!

My wife and I went into the San Rafael location. The salesperson was eating his lunch and answered…read morea few questions, and gave us a brochure. A few days later, my wife called and spoke with this same person, indicating we would like a few quotes on a couple of fireplaces we found in the brochure. He took her info and indicated he would call back and or email. We took our business elsewhere. very disappointing service

The workmen showed up early (after calling ahead) and quickly removed a large lint buildup from our…read morelong. sinuous dryer vent. They were professional and friendly. They requested cash or Zelle payment to Profix Services LLC. The Zelle system displayed that name when I entered the phone number.

If you've ever wondered what's lurking inside your air ducts, do yourself a favor and call Duct…read morePros. We recently hired them for a standard starter package of air duct cleaning. Frank and Mark showed up right on time. Not only were they clean, courteous, and incredibly efficient, but they also ended up saving us from a potential household disaster. While working, they discovered our dryer vent was heavily clogged and not releasing lint properly, turning what we thought was just a routine cleaning into saving us from a genuine fire hazard. Without missing a beat, Frank and Mark walked us through the issue, installed new piping, and cleared out every last trace of built-up lint in addition to meticulously cleaning out all the air and bathroom vents throughout the entire house. They were professional, knowledgeable, and downright awesome to work with. It's rare to find technicians who are exceptionally thorough and honest. Thank you Duct Pros, especially to Frank and Mark!