Can I give this place 5 stars for NOT working on my car?? Let me explain -- my car had been making…read morea noise like an RC car running out of juice and the guys at the auto part store said the alternator was going out. Lovely. I had called a few places around town and ZZZ was able to (A) get me in right away, (B) provide a precise quote for what I thought was the issue over the phone and (C) make me feel immediately "safe" with them in that first call. When asking if I wanted refurb or new parts, the price was about $150 difference. I originally said new, but they advised me about the warranty on refurb parts and not to feel scared of it. I appreciated that they didn't just take my money. Once I arrived, I told them about the previous convo at the auto store and they did some diagnostic tests, all while letting me stand there and watch. About 10-15 minutes later and some dusting stuff off they're like...nah you're good. If anything I needed a new battery, but they said even that was in pretty good shape. They offered to install that for me if I wanted, but basically said that I could just go. Since then, my car has been totally fine! A less ethical place could've easily just cheated me, charged for XYZ or installed a new alternator anyway. So they didn't really do work on my car this time, but their honesty 10000% earned my business for the next time a problem arises.

My 2024 Kia K4 was brought to the diagnostic with no start after the engine did not start…read more The crew ensured that they had the right equipment to the new model year and went ahead to conduct a systematic check-up. The results were described in a clear manner and I was provided with a clear outline of the further steps. The diagnostic work was of good quality and did not have any unnecessary additions. Pricing was negotiated beforehand and the final price was in line with the estimate which was fair value of the service offered. The process was generally well-organized and clear, and I would go back in case I require additional help.

Great Communication and service I highly recommend…read moreSunshine. My motorhome drives so smooth now

They communicated professionally, sent timely updates on the progress of my vehicle, explained…read moreeverything clearly, went out of their way to make me comfortable in their front room, and finished sooner than I expected.

I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.

Honest and personable. They provide quality work, straightforward answers, and maintain one of the…read morecleanest shops around. I recently moved to the Truckee Meadows and needed my front brake pads changed. I almost made the mistake of going to a chain tire-and-auto repair shop, where they insisted that not only did my pads need changing, but my calipers did as well, and quoted me $900. This was unwarranted; my calipers were perfectly fine, and my Jeep only needed new brake pads. Fortunately, I found Russ, an honest and skilled mechanic. Since then, I have taken my Jeep to Russ and consistently received excellent service. I highly recommend Russ and his team.

Highly recommend Frank and his team. We went in for noisy grinding, they diagnosed it and when it…read morecame to further inspection, turns out it was both axels. They were very accommodating and even though the work was a little more, they made things right and we couldn't be happier. Will defintely be coming back for any work that needs to be done on our Q5. So glad we found this place! Thank you Frank and team.

Frank and David are simply the best. Professional, friendly, helpful, experienced, and they get…read morethe job done right..the first time. Honest, qualified, and willing to take their time to explain the problem and the solution. Highly, highly recommend!

Had my breaks replaced. Everyone was nice and they got me in right away. They even checked in a…read moreweek later to make sure everything was still doing good.

They are the best very reasonable and honest! They tell me so much information about my car and I…read moredon't get overcharged! I've been coming here for over 15 years!

Dustin and his crew were clutch! We started our cross country drive from CA to VA and a few hours…read moreinto it, the check engine light turns on while we are on I-80. We were staying the night and looked on Yelp for reviews to investigate. We found Dustin's shop and we're going to try to visit the next morning thinking it was a minor issue and we would get a quick fix. We get to his shop 15 minutes before he opens and we explain our situation. He has a busy schedule and had no obligation to help us as we were just passing through but he said he would take a look and ran some tests. He had some initial thoughts and tried a few things related to a MAF sensor (including cleaning and then replacing it) but something was still wrong. He and his team finally isolated the problem with a fuel exhaust sensor, replaced the part and did more test driving and got us back on the road that afternoon. Dustin and his team were kind honest and thorough and we truly appreciated his work and detail. He could have easily given up or just reset the codes but he cared enough to identify and fix the issue. This gave us peace of mind when driving our car the remaining 2000+ miles to get to our destination. Thank you Dustin!

I moved into the area a couple of years ago and I've patronized Dustin's a couple of times. Good…read moreexperiences overall. They were attentive, friendly and explained and quoted everything nicely. Can't say if it's a good value as I don't have experience with anyone else but I am reasonably confident in them. They charge a hefty fee for credit card transactions so bring cash or your checkbook.

Leo is an excellent manager of his shop. I've been going there for about eight years and he keeps…read moremy car running. He is also very good at trying to find parts used car parts so I don't have to pay for a new ones. He uses genuine Toyota products and he always takes time for everyone whether you are on the phone or in front of him at the counter. I love Preferred auto care and will continue going there.

I always feel confident that my car has been thoroughly checked, even with just an oil change.read more

I chose to try out Arrow Automotive because of their great reviews and responses to their reviews…read more I was not disappointed! I called to make an appointment for fluid exchanges as my car is nearing 90,000 miles. Before they scheduled the fluid exchanges I requested, they offered to do research to look into my specific make, model, and year to ensure that the items I was asking for would be due and pertinent. They called back within 10 minutes, gave me the research the found, and suggested a transmission exchange service and brake fluid exchange. I dropped my car the morning of my appointment and they were done before 2:00. This is the first car shop I've been to that doesn't smell of oil and tires. And the men behind the counter were dressed nicely in button down shirts with ties. They explained what the services would entail and what they should help with. And boy did my car sound and drive better than she has in a while! I recently went online to schedule an oil change and it was the easiest scheduling platform I've used. I even was able to get the day I wanted! Thank you for your exceptional service, care, clarity, and honesty. See you all soon for my oil change!

Called them ask how long to diagnose a radiator problem…read more They told me 1-2 hours. Fixing the radiator depends on the diagnosis. That makes sense. So I scheduled a 9:00 am appointment for a diagnosis. Took the day off. I got there at 8;45 am. They told me they could not diagnose it till 3:00 pm. I showed them my email with a 9:00am appointment They said, oh most people just drop their car off. Their appointments have no meaning. English words have meaning but not to them. I'm sure you can't tell them most businesses just give me the bill and I pay it later in the afternoon

Honestly, I had a really good experience here…read more Nile was the one who initially helped me and recommended starting with a compression test first instead of jumping straight into expensive repairs. That really stood out to me because it showed they actually wanted to make sure the engine was worth fixing before spending more money. After that, Clayton took over and continued helping me through the process. He explained everything clearly and kept me updated the whole time. They found multiple issues like intake leaks, an injector problem, and a radiator leak, but I never felt pressured to fix everything at once. I really appreciated that they worked with me and let me prioritize what I could afford. I ended up fixing the main issue, and the misfire is now gone. The car is running much better. Repairs aren't cheap, but I felt like they were honest and transparent throughout the whole process. Communication was great, and I always knew what was going on. Overall, I'd definitely recommend CoAuto if you're looking for a shop that actually explains things and doesn't pressure you into unnecessary repairs.

My wife's Titan had a/c and heating problems. Yelp had very good reviews for this place. A little…read moreout of the way but worth it! The cost was reasonable, Clayton was very good at communicating with me on the work.

Very professional. Fair and honest. Would not take any of my Subarus anywhere else. Did not try to…read moreupsale me.

We took our Subaru to the Subaru dealership to have them check the seat because it was extremely…read moreloose and wobbly. It took them the entire day to do the diagnostic on it, and then they wanted an outrageous amount of money to repair it. We called Independent Auto and they got the car in quickly, gave us the diagnosis within a few hours, and we had the car repaired and back by the next day. They went out of their way to ensure they repaired the vehicle to both their and our satisfaction, and the staff was super friendly. I have already recommended their services to several of my friends, and we will definitely be using them from here on out.