Russ responds to my queries immediately and is available to talk on the phone anytime I've reached out to him. He's very patient and answers my questions thoroughly. I'd highly recommend Blockwatch Alarm. read more

Is Blockwatch still operating? It has been impossible to reach them. The "google assistant " automatically hangs up my calls. Same with trying to log in on the app. I'm trying to get an alarm problem resolved and no answer from them read more

Great company! Paying half of what I did with bigger alarm companies and getting better service. Russ is very knowledgeable and pretty much an expert in this field. Highly recommend them to anyone who wants a reliable home protection company. read more

They wow'ed us at first and then their follow through customer support was bad. After a year we just canceled our service to try a different solution. I give them 2 stars cause of their simplistic system is easy and responsive at the beginning. read more

Very FEW companies meet my full expectations... and it 's so rare for anyone to exceed them. So, I'm using my own time to reward Blockwatch Alarm for being one of the few, rare companies that did! After researching the alarm industry, services offered, price-shopping, and comparing many companies, it was up to Blockwatch to win my business with their product, customer service and price. After the first phone conversation, I'd already learned new, valuable and detailed insight about options that were completely unexpected and exactly what we needed. (Russ really knows his stuff! He shared his experience with a new high-tech but affordable gadget that we didn't even know existed. By the way, it wasn't an up-sale like you'd expect; not even part of the services they offered. We purchased that add'l product from an Electronic store because it was perfect for us.) Back to the point, it felt incredibly reassuring that someone so knowledgeable answered the phone on my first call! (NONE of that automated recording crap and then routed outside of the U.S.!) So, I took a few days to research what he'd shared, did further comparisons, and decided to call Russ back. And, even though our house is in a remote area (required over an hour's travel time), Russ agreed to come over. As I recall, the appt. was scheduled within about 72 hours. Timely response / lead time: check! He showed up promptly as scheduled. (I didn't have to allow the typical 3-4 hour window for a service call. Amazing, right?) Though dressed in work attire, he was clean and professional. (No mud on his work boots to track through my new house, ya' know?) He was courteous, and quite expedient with the technical portion of the job. And, he had an inventory of parts with him which came in handy for some unexpected things during the installation. When he finished the technical work, he showed my husband and I how the system worked, explained what to expect and had each of us practice using the alarm ourselves while he observed. I should also mention that this company has a unique business approach that I think is really SMART! A few days later we had a question. Again, Russ was great and helped us over the phone. The next month we were away traveling, (part of the reason for wanting the alarm) and then my husband ended up very sick. He was hospitalized for 3 weeks. So, I was unable to provide the signed document and Emergency Contact List back to the company like I should have. (I really think most other companies would've gotten nasty.) But, I asked for patience and they were so understanding. No late fees, nothing! Our installation and service activation was over 3 months ago... Since then, the system has worked exactly as described and the functionality is really cool! Bottom line: This company provides the experienced, excellent service, value and personal touch that I haven't seen in a decade, seriously. And, I'm a frugal shopper... they also provided the best price I could find. Blockwatch Alarm truly earned this review. Personally, I believe they deserve the opportunity to earn your business, too. Hands down, they're really, really good! Just make (1) phone call to them; you'll see what I mean. Sincerely, Donna C. read more

Had old ADT security system upgraded to Blockwatch wireless alarm system. I was with ADT for years, ADT "upgraded" my system to wireless including a camera. I was very unhappy with camera which required an outlet for electricity, it provided no useable data at night! Plus the monthly price was close to $60. Blockwatch camera is wireless and provides more data at night. I purchased the camera and fire alarm from Blockwatch. Hence my monthly cost is $22 a month. I like the apps and felt very comfortable with the team and installation. read more

Until a few years ago we had ADT alarm protection. It was always a major production to call them, waiting for exceedingly long periods until a human answered; then they would scold us for not testing our system every month. When the alarm began going off at midnight, twice, and we couldn't reach anyone to turn it off, we had to disconnect the system ourselves to get the noise to stop. We found out ADT had triggered the alarms but we didn't know why until, after research into new providers, Blockwatch came out and told us part of our equipment was too old. $750 later we had updated equipment and our annual bill reduced by half. A few weeks ago Russ let us know our equipment was again in danger of being outdated due to changes from 3 G to 5G. $400 later: equipment updated. Our annual bill is still $240. We feel secure knowing if there is an intrusion attempt or fire the police or fire people will be notified, and we will be notified as well as our adult kids. We really appreciate how Blockwatch took the initiative to tell us about our outdated equipment rather than triggering midnight alarms. read more

Russ with Blockwatch Alarm is outstanding. Going above and beyond is an understatement for how helpful he's been. We used their monitoring service for 2+ years before we moved - they were great. No issues. We were going to use them in the new house, but they couldn't work with the current system we had. Instead of trying to get us to upgrade our system so we could work with them, Russ did everything he could to get us to work with what we have without spending the extra $$$, including referring us to their competitors, and following up with them several times to make sure they were able to help us. He kept on being responsive and incredibly, amazingly helpful, even when it was getting us to receive service form a different company. I wholeheartedly recommend using them - Russ really does look out for your best interests before his own. read more

I had a Blockwatch system installed a few months ago. It has worked flawlessly, no false alarms, no surprises. I especially like the little fob I wear around my neck. I can quickly turn it off when I forgetfully open doors while it's armed. I choose this system because I couldn't face another long term contract with a big company. I hate having Comcast, ATT, Frontier in my life and I prefer to buy my own equipment up front and avoid the monthly payments. Blockwatch was perfect for me. Russ was very experienced, great to work with and designed the simplest system possible. I highly recommend him. read more

In the alarm industry old school is still in total play, tell now!. The old, archaic methodologies of alarm monitoring, response and support is just ridiculous. While other industries adopt new technologies, software, empowering the end-user with tools and applications this industry has managed to thwart off advancing where it could easily go to increase customer interest and customer retention. BLOCKWATCH ALARM is changing the landscape. The founders obviously going in a new direction from industry standard - empowering the home/business users with powerful self-monitoring tools and applications, and that drive empowering the local communities of all sizes. I've only been a BLOCKWATCH ALARM customer for two months now. We live in a very rural area where police response times can be at quickest 20 and up to 45 minutes. Already, the BLOCKWATCH ALARM has saved us hundreds of dollars in false alarms fees. My "community" of BLOCKWATCH ALARM. The Bonus - it does not matter what manufacturer of alarm panel you have, BLOCKWATCH ALARM will enhance it, provide you exact zone sensor identity and then ALLOW YOU TO DECIDE HOW YOU WANT TO HANDLE IT.....have a neighbor take a look, have a friend or family member drive by or actually notify 911. Resolving the alarms is fast and thorough as all our community Blockwatchers are notified immediately, simultaneously. Service and Support is top notch!! I want to give this 5 stars, but the application needs minor tweaks and additions to make it to the golden 5 (still picture capability from the alarm screen and CCTV video integration). Keep up the great work Team - you're on the right track! ...and we're glad to be a customer of Blockwatch Alarm! ((how often do you hear that anymore)). We highly recommend this Service. read more

Russ' exstensive experience and knowledge about the competition makes the decision making easy when it comes to selecting an affordable monitoring service. I only ended up with what I needed thanks to his understanding of the real dangers in our neighborhoods. Good riddance ADT! read more

Russ and his team upgraded our alarm system so we could monitor/control it wirelessly and via a website. It all works great, no false alarms, and the monthly cost is less than our previous monitoring. Highly recommended. read more