I usually don't write reviews, but after my experience at Subaru, I felt compelled to share it…read more Unfortunately, I purchased my Subaru from the Prescott Kia with an extended warranty. When I bought the vehicle, I was told the 120,000-mile service had already been completed. Yesterday, I took my Subaru to the Subaru dealership in Prescott for what I thought would be a simple oil change and tire rotation. That's when I had the pleasure of meeting Michael Collon, my service advisor. To my surprise, Michael discovered that the 120,000-mile service had never been performed. What I expected to be about a $100 visit suddenly became a nearly $1,000 service. I even called Kia, hoping it was just a paperwork error and that the service had actually been done, as they stated when I bought the car, but not entered into their system. Instead of trying to help, I was simply told there was nothing they could do and that "we never said that". I'm sure Michael could see the disappointment and stress on my face. Having to unexpectedly come up with that kind of money was overwhelming. That's when Michael truly went above and beyond. People often say they were "treated like family," but that phrase genuinely applies here. Michael treated me the way I imagine he would treat his own sister--with kindness, compassion, and a sincere desire to make sure I was taken care of. He never made me feel like just another customer. Not only did he arrange for all of the necessary service to be completed that day, but he also provided me with a loaner vehicle so I could keep the appointments and errands I already had planned. He made what could have been an incredibly stressful day feel seamless and manageable. When I returned, my Subaru was ready, the service had been completed perfectly, and then Michael surprised me again by giving me a 10% discount on the service. I was honestly blown away by his generosity and professionalism. Every single person I interacted with at Subaru was friendly, down-to-earth, professional, and had a wonderful sense of humor. Subaru, with their kindness helped ease what started out as a very stressful situation. My experience at Subaru is a stark comparison to my experience at Kia in which their sales people adorned with all their thick gold jewelry and their attitudes that dripped with greed aimed at misleading us to simply sell the car. However, because of my experience at Subaru, I will never take my vehicle anywhere else for service. And when it's time to purchase my next vehicle, I'll be buying it directly from this Subaru dealership. Thank you, Michael, and thank you to the entire Subaru team for your exceptional customer service, compassion, and integrity. You turned a difficult situation into one that reminded me that there are still businesses that truly care about their customers. I highly recommend Subaru to anyone looking for outstanding service.

The message I got from service rep was you did not buy car from us so not going to help go back to…read moreoriginal dealer. So that is what I did AutoNation Subaru Scottsdale and they verified based once they pulled up the car that I did have the extended warrant which was 10 year 100054 mile warrantee that Findlay service rep said I could not possible have. Findlay a 1 and Auto Nation a 10

After damaging a front fender on my Harley Street Glide CVO . I reached out to several local paint…read moreshops prior and some places didn't even want the job because it was so small, or because my fender was originally custom painted by Harley with candy paints and ghost graphics. So I randomly stopped in to Pro's Touch Collision Repair and spoke with Ruben. He assured me he could fix it so I left him the fender and within 2 days he called me and said my fender was repaired. WOW that was fast. Ruben did an absolutely amazing job. My front fender looks perfect again. I so sincerely appreciate the team at Pro's Touch Collision Repair. Ruben really seems to have a passion for what he does and it shows in the end result. It's great to have a local shop that does quality work at fare prices and really cares about the end result and customer satisfaction. A very sincere thank you to Ruben and the entire team at Pro's Touch Collision Repair. You guys are my new favorite go to fix paint shops. Thank for you exceptional customer service I highly recommend Ruben and the entire team at Pro's Touch Collision Repair. I sure hope not to screw anything up again but is sure is comforting to know I have someone that can fix my mistakes.

I needed a small repair on my car. Everyone I met at Pro's Touch was kind, helpful, professional…read moreand caring. Rene Sauceda was able to assess the problem, and he made the repair while I waited! The work was excellent and my car looks great! Thanks to everyone at Pro's Touch!

They did an amazing job on my brand new vehicle that got into an accident t-boned on the…read morepassenger side. They kept me up to date on the repairs and had the car completed in a timely manner.

Professiona. Prompt and Courteous for repairing truck body damage caused by a deer hit…read more They even detailed the front cab which was not damaged at al! It has not been this squeaky clean since I purchased the truck. GREAT work fellows! TY!!

Got an oil change done. Quick and professional, great prices. Had some friends recommend it to me…read moreafter the service techs notified them of issues with their vehicle (not up-selling nonsense maintenance, but genuine issues) and saved them a lot of money.

My Daughter took our Chevy Blazer into them because we couldn't get our Chevy Blazer started! After…read moreit was a determined that the Fuel Pump was the culprit they replaced it. My Daughter needed a ride home and they gave her a ride. Then they called and sent someone to pick my Daughter up and take her back to Brian's because the car was fixed. We live in Prescott and I will only use Brian's for any future repairs !!! Plus their prices are so reasonable. We thank God for Brian's and their Staff!!! My Daughter is Desiree Wilson.

This guys are awesome! Easy to set up , fast to do the job and clean! They also came to a location…read morethat worked for me so shout out to Dylan

Nice guys. They accommodated me quickly and were friendly…read more The only reason I'm holding one star back is because all three of us missed a tiny crack, that should have been caught by the "pro". Oh well my bad too. Price was a bit steep considering I drove to them. The work was excellent. I just wished they would have been a bit more thorough.

We had a great experience working with Jeff! He was friendly, knowledgeable, and never made us feel…read morepressured throughout the process. He took the time to answer all of our questions and made buying our Bronco smooth and stress-free. We really appreciated how honest and helpful he was from start to finish. Thanks again, Jeff!

The team at Casa Nissan has gone above and beyond to help me out. Patrick the manager and Rob the…read moreInternet sales rep found the perfect car for me.

Hands down the most honest mechanic around! We had to have…read moreseveral visits to narrow down the issue and he did not overcharge for the multiple visits, Jason is one of the good guys! Glad to find the mechanic my family will use from now on!!

If you want a shop that is knowledgeable and actually cares about the community, this is it. Jason…read morediagnosed my Tahoe over the phone and had it fixed before my lunch break. Fair pricing and top-tier service. I can't thank them enough for helping me out of a bind first thing in the morning!

These guys are awesome. I was working on Prescott Valley last week when my brakes final went metal…read moreto metal. We reached out and they were able to get us in same day. We were given a reasonable quote to do all four brake and rotor sets but when the rears were inspected, they showed me and said there was no need to do the rears as they were in good shape. They knocked out the front quickly and got me back in the road to the valley. Friendly, honest, reliable. That's hard to find in an auto shop these days. I'd recommend this shop to anyone.

I've been driving past Southwest Auto Clinic for a couple of years now, and don't know why we…read morehaven't taken our cars there for maintenance and repairs. I called them this morning due to a very loud screeching noise that was coming from my front brakes. I was told to stop by this afternoon, which I did. Of course when I got there, the noise had stopped. Isn't that the way it always happens?! When I arrived, Jonathan greeted me outside, he listened to what the issue was and promptly pulled my vehicle in and put it on the lift. It was discovered that I picked up a rock that got caught in the rotor, resulting in the awful noise. No damage was done, fortunately. I can not tell you how much I appreciated the honesty. He charged me a more than fair rate for the diagnosis....nothing. I certainly wasn't expecting that. This is beyond amazing customer service. Since I was there, I decided to ask about getting a quote on a service another establishment told me that I needed to get done asap, which was quite costly and I wanted to get other quotes before committing. Well, he looked at the issue, did a test and it was determined that what I was told was not even needed (replacement of rear leaking struts). There was nothing leaking and it passed the "bounce test" with flying colors. Jonathan told me he wouldn't even quote it because it wasn't necessary work. Thank you Southwest Auto Clinic for your honesty. You have without a doubt earned out business. (the shop is super clean, comfortable inside waiting area, friendly employees).