A Truly Exceptional Car-Buying Experience…read more From start to finish, Findlay Toyota Prescott redefined what a car purchase should feel like. This is the small-town dealership advantage -- genuine people, transparent communication, and absolute professionalism. From my initial inquiry at around 11:00 PM on Thursday to vehicle delivery at 8:30 PM the next day (yes, delivered from Prescott to Phoenix!), the process was seamless. No haggling. No hidden surprises. Just clear numbers, honest conversation, and exceptional service. Ryan Kelley (Sales Manager) and Steven Baumer (Finance Manager) exemplified what customer care should be -- prompt, professional, and genuinely invested in making the experience easy and enjoyable. In a world of impersonal, high-pressure dealerships, Findlay Toyota Prescott is a rare find. This experience was fast, fair, and entirely stress-free -- the way car buying should be. If you want to enjoy your next purchase, start here. You won't go wrong. Thank you Ryan!

RAZ is the most experienced and best sales professional at FINDLAY. He helped my family with our…read moreToyota Sequoia and our new Toyota Tacoma. Highly recommend working with him.

If you want a shop that is knowledgeable and actually cares about the community, this is it. Jason…read morediagnosed my Tahoe over the phone and had it fixed before my lunch break. Fair pricing and top-tier service. I can't thank them enough for helping me out of a bind first thing in the morning!

Hands down the most honest mechanic around! We had to have…read moreseveral visits to narrow down the issue and he did not overcharge for the multiple visits, Jason is one of the good guys! Glad to find the mechanic my family will use from now on!!

After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

Everything about the experience was great! They had a lot of patience dealing with my son during…read morehis first car buying experience and made it an awesome first experience for him so he will have high expectations in the future when dealing with a car dealership. They are super friendly and helpful throughout the whole experience.

While visiting Prescott my 2017 Ram threw a code for CCV system disconnect. I found RD Diesel while…read moredoing a random search and Robert and Deanna made a same day appointment for me after explaining my situation. Robert scanned to confirm the code and traced a connection that wasn't secure. Their price was reasonable, they were both friendly. The code was cleared and Robert said it would take about 40 miles for the truck to relearn the system following the repair and sure enough as we approached Dewey the truck settled down to its' normal behavior. I have friends living in Prescott that I will recommend RD Diesel to for repairs and service. I will also likely plan a drive back for any repair I want done properly.

They have closed business, waited for an appointment for 10 days, they called one day before saying…read morethey were closing shop. Left us in a bit of a pickle.

Great place to purchase a car or truck. Very friendly and helpful staff. No pressure. If there…read morewere any problems with our purchase Roger was there to help. Not your usual salesman breathing down your neck. .Great experience. Give them a shot.

Just purchased an Infiniti Q50 from 5 Star. We're happy with our purchase and the service provided.read more

Bought a car yesterday from Neili, let me just tell you I will NEVER go anywhere else b…read more The whole experience was fantastic and super smooth! I was not at all pressured to buy anything! I bought a Tahoe, I feel like I got the best deal around. Graham was super kind to my husband and I! I felt like we were more welcome at the dealership than anywhere else!! Thank you guys so much for this wonderful opportunity to buy our new car!!

Had a great experience. I was treated well, great communication. We put a deal together over a week…read moreor so of email and calls. Drove up from the valley to test drive the car. It was just as described. In and out in a hour!

Tony was so helpful! We were run into and he helped us not only with a great car, but helped the…read moreinsurance process. He went beyond and we are greatful for him. Anyone wants to buy in Prescott we would recommend him. Also everyone was very nice and helpful. They would also treat everyone well.

Bought a car on line in June. Sales guy drove it to me and collected a check for the down payment…read more Told him to have the finance manager send me a link to pay on line (better record keeping). First thing I noticed is the temporary tag and registration had a wrong address. Second thing I noticed is that the last few items I signed had yet another address on it!!!! Brought that to the attention of the sales guy and he stated he would have it corrected. (Poor execution).Didn't happen, and here is why dealerships get bad reviews..... 7/20 come around and I'm now driving on an expired temporary plate. Call the sales guy because the finance guy didn't return my call. Sales guy said "oh the car needs to have an emissions test!!! (They failed to have it done before delivery) "Run it through emissions and we will send you a plate"!!! I paid a document fee that covers these things (fact). He said " I'll send you a coupon" for the cost. Coupon never arrives so he sends me another 30 day temp tag. He did resend a second coupon for the emmissions......to the correct address!!!! (Good job) however, the coupon had an expiration date of 5/2025. So I get it emissions on my dime and my time. Send him a copy and told him I would process the plates myself and they could refund the frivolous charges back to me. And cancel gap insurance I don't want it. (Never received confirmation of this cancellation). Welp.....they did process the plates the exact day after I got it Emmissions......but I never received a plate. So here we are 9/8 and I go to DMV and pay another fee to have a new plate issued.....WHITH THE CORRECT ADDRESS. Did I mention-I am a licensed and bonded dealer. And for this group to do business this way is beyond comprehension. They have no respect for anyone's time or money. Unfortunately for them this is escalated to the BBB and the Attorney General's office. Out of respect I did not mention the name of the sales guy or the finance guy.

worked with sales consultant Jace at Findlay GMC Prescott and Working with Jace was a pleasure. He…read moreis low pressure and genuinely listens to help find what you're looking for. He worked hard to find me a vehicle, and his technology skills helping me to figure out how to use the infotainment screen, and general settings on the vehicle were second to none. Highly recommend Jace for your next vehicle purchase.

The worst dealership I've ever dealt with! You guys screwed my daughter big time and her broke down…read morecar you sold her got repossessed! This is not over!!!